The Money Source Inc.

Dear Valued Customer, Please be advised that The Money Source does not posts responses to this website as the responses are viewable by the public and could contain your confidential informationA letter has been mailed to you to respond to your concerns. Thank You

Dear M** ***,Upon investigation into the complaint, it is clear this individual borrower is mistaken as to being entitled to these funds This unintentional error, whereby two checks instead of one were sent to *** *** (the "borrower"), was not by The Money Source Inc., but
rather, our former sub-servicer, ***, who was previously servicing the loan By mistake, *** sent this check to the borrower when they weren't supposed to The Money Source took over servicing from *** on August ***, 2015, but sometime thereafter, *** sent a duplicate check for these same funds to the borrower around the same time The Money Source sent its check for the exact same funds The borrower received two checks for the same amount, when they should have only received one This was a simple mistake which at times will occur when servicing rights to loans are transferred from one company to another ***'* check was, in effect, the incorrect check, but it came to our attention that the borrower cashed this check first In the interim, and once it was brought to our attention that the funds were already received by the borrower directly from ***, we proceeded to stop payment on our check, which became the duplicate checkBorrower was not entitled to double the funds, so that was the reason The Money Source stopped payment on the duplicate check The amount indicated in this complaint is the same amount on each check, including the duplicate check we sent. Our servicing team contacted *** *** on more than once occasion to explain this and during our conversation on 9/*/15, even offered to refund any bank fees that may have been assessed After speaking with him and requesting he provide verification from the bank of the amount of the fees assessed, we advised *** *** that we would gladly reimburse these fees once the documentation was provided To date, we have not received this documentation, but remain willing to do so, as originally indicated.Should you need any further information, do not hesitate to contact our General Counsel's office at ###-###-#### or email us Kindly indicate whether, upon your review of this response, the matter can officially be closed Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Valued Customer, The response was mailed via *** Priority 2-Day mail with trackingThe tracking information of *** indicated that the letter was deliveredIf you did not receive the letter please let us know and we will re-send. Thank You

The Money Source Inchas prepared a response which we believe addresses the issues you raised, and that response will be mailed to your property addressTMS does not post responses to this website as the responses are open to the public and may contain your confidential information
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have already stated that the response in the letter does not suffice because The Money Source still has not resolved my issueSending a letter replicating what I already no makes no sense!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I never received any letter until I filed the complaint to the Revdex.comThe Loan Officer and Portfolio Retention Specialist could have easily returned my phone call and email when I was inquiring about that status of the applicationI only submitted the Revdex.com complaint when I did not receive a response after many attempts to call and email themIf there was an issue with my application, why was I not notified of a possible resolution? The company just ignored me instead of asking to talk to the other person on the mortgage.This dispute is not resolvedThe Money Source never attempted to talk to the other person on themortgageThe decline was unfair because the company was responsible for asking for the information they neededI never refused to give them any informationThe other person on the mortgage never refused to be involved in the refinance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
This company charges a late fee - even when the total amount is received on timeThe payment is due by the end of business day on the *** of every monthmy final payment gets there on the *** or ***, then they hold the money in what is called a 'suspense account' for several days, they move the money out of the 'suspense account' after the *** so they can charge a late feeExample: This final payment for DEC was received on Jan ***, however they Post it late so they can charge a late feeSee below - bank notes from Ally bank Jan **, THE MONEY SOURCE ONLINE PMT~ Future Amount: ~ Tran: ACHDW -$1,× Amount: -$1,Posting Date: Jan **, Posting Time: 01:AM Type: Withdrawal Correction to my credit reportRefund of any late fees since it was received on timeStop unfair business practices and consuming my time

Dear Valued Customer,
Please be advised that The Money Source Incdoes not post responses to this forum as the responses are public and may contain your personal informationA letter has been sent to your address in response to the issue you raisedWe hope you find the
explanation helpful

Dear Valued Borrower, The Money Source Incdoes not post responses to this website as the responses may contain sensitive informationA response has been mailed to your address that we hope addresses your concerns. Thank You

This company took over my mortgage loan a year agoI have an escrow/impound account to pay my property taxes and homeowners insurance with themI was notified by my county assessor in May that my property taxes were in arrearsI had to contact The Money Source times to get them to pay my property taxes which included late feesThey did pay the late fees at no cost to meIn July I was notified by my homeowners insurance that my annual payment had not been received and I would be without coverage unless payment was submitted and was also informed that last years annual payment was days late so I was without coverage for daysI had to call The money source to remind them to submit payment

Dear Borrower,Please accept this response as confirmation that the issues you raised are being actively addressed, and that you will receive a written response via *** mailTMS does not post responses in this forum as they are viewable by the public, and the response may contain private financial
information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is still not possible for me to pay my mortgage payment online without adding the late fee. If I don't have enough money to pay both the late fee and the mortgage payment, would that mean they would mark my credit as my mortgage being paid late because they credited part of the payment to the late fee? I should not have to enroll in ACH billing to be 100% certain that my payment is received on time with no additional charges. I should be able to pay my payment online without them making me have to pay the late payment at that particular time. No other mortgage company has ever had their online payment system set up this way.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer,Information regarding an escrow analysis has been sent to your home address. Please be advised that The Money Source Inc. does not post specific responses to this forum as it may contain confidential customer information. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I dont understand why you received paper check, when my records show ACH transfer.Would you kindly post the back side of the checks for reference ?Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The Money Source Inc. ("TMS") has received your communication, researched the issues presented, and mailed a response which TMS believes will provide a satisfactory explanation. Please be advised that TMS does not post responses to this website as the responses are viewable by the public...

and the response may contain your confidential information. 
Thank You

Dear Valued Customer,
Please be advised that The Money Source Inc. does not post responses to this forum as the responses are public and may contain information that is confidential to you. The Money Source Inc. has mailed a response to you to address your concerns.
 
Thank...

You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Valued Customer,Please be advised that The Money Source Inc. does not post responses to this forum as the responses are public and may contain information that is confidential to you. The Money Source Inc. has mailed a response to you to address your concerns. Thank You