The Morning Call

March 6, [redacted] Regarding your complaint to the Revdex.com filed on 2/19/I would like to apologize for the service issuesI'm glad this week you've seen some improvement with the deliveryManagement is working diligently to get the service back on track While Management work on getting your service back on track, we'd like to extend your service for weeks for your inconvenience Thank you for your patience and understanding Sincerely,

Revdex.comI wanted to give you an update that we are still working on a resolution to cease the Morning Call paper for [redacted] I have been communicating through email following up with [redacted] to confirm if the delivery had stopped As of today, our weekend driver is still leaving the paper at [redacted] 's address I have contacted management again for a permanent resolution.We are truly sorry for the delay in resolving this issue Sincerely, Brenda H [redacted] Circulation Ombudsman Tribune Media Group [redacted] @tribpub.com

Dear [redacted] Regarding your complaint to the Revdex.com, file date 12/06/First, I would like to thank you for taking the time to contact us about the “Distributor Tip” process I can assure you the Morning Call does not keep the “Distributor Tip” Every tip is forward directly to the Contractor The Contractor owns the route and their staff delivers the Morning Call papers It is the Contractor responsibility to forward the tip to the driver in your areaI have forward your concerns about the tip to the Contractor of your area Please feel free to contact me directly if you have any additional questions regarding this matter Thank you for your valuable feedback Sincerely, Brenda H [redacted] Circulation Ombudsman Tribune Publications [redacted] Baltimore, MD [redacted] @tribpub.com ###-###-####

In regards to Ms [redacted] 's Complaint ID# [redacted] An attempt to contact the customer by phone was not successful as there was not a way to leave a message An email message was sent to the customer to inquire on the status of her current delivery Meanwhile, I have been in contact with our delivery management to correct the issue and have placed a creidt on Ms [redacted] s account number [redacted] Thank you MrsShawn D***

November 21, 2014First and foremost, I want to apologize in the delay of starting your [redacted] subscriptionYour [redacted] subscription was scheduled to start on Thursday, November 20thPer our conversation your first paper arrived on Thursday as scheduledShould you have any more problems or concerns please don't hesitate to contact me.Thank you for your valuable feedbackSincerely, Brenda H [redacted] Circulation Ombudsman

January 9, MC Revdex.com Case #: [redacted] I am writing in response to your concern submitted to the Revdex.com on December 29, Please accept our sincere apology for the frustration you have experienced with our delivery service Upon receipt of your concern, it was addressed with our distribution team and regional managers for immediate resolution I was very pleased to hear, during my follow up call to you earlier today, that service improved and papers were delivered accordinglyAs a valued subscriber, we will do everything possible to ensure the Morning Call continues to deliver as expected, every Wednesday through Sunday Again, we apologize for the inconvenience caused Should you have any questions or problems, please do not hesitate to contact me at the number left on your voice mail last weekSincerely, Hope R [redacted] CSSS Team

February 15, 2018MC Revdex.com Case # [redacted] This is in response to your concern submitted to the Better Business Bureau We apologize for the frustration you have experienced with our delivery service for your newspaper subscription Upon forwarding concern to our local distributor, we received confirmation it was address directly with new delivery contractor and after a follow up call on Tuesday, February 13, papers have arrived as scheduledWe thank you for bringing this matter to our attention and we appreciate the opportunity to continue servicing your subscription.Hope R***CSSS Team

November 30, serif;"> MC Revdex.com Case# [redacted] Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the November 16th paperAs promised, during our telephone conversation last week, I followed up with our local distributor and they were surprised to hear you had not received the paper since complaint was dispatched and noted on their end as delivered Our intention to service our customers as they expect is very important to us Therefore, a copy of the Nov 16th paper was mailed (USPS) out to you yesterday (Nov 29th) You should receive it within the next day or twoA voice mail was also left for you with this information and my direct contact number in the event you had any questions We again apologize and hope you find this resolution satisfactory Sincerely, Hope R*** CSSS Team

Be;low is a copy of the email trail sent to [redacted] I am truly sorry we’ve failed to start your [redacted] service I’ve contacted the Market Manager of this area and received notification that we can deliver and correct your service Would you be willing to give us the opportunity to prove we can deliver and provide the service you deserves? Again I am truly sorry and look forward to hearing back from youSincerely, Brenda H [redacted] Circulation Ombudsman Tribune Media Group [email protected] [redacted] , Thank you for following up with this issueAfter over months of contacting the Morning Call I finally received my papers last Saturday (8/8/15) and Sunday (8/9/15) along with this past Saturday (8/16/15) and Sunday (8/16/15)Yes I would be willing to allow you to prove that you can deliver and provide services to meHopefully contacting the Revdex.com is what they needed to start the service and maintain itIf any further issues arise I will be in touch againThank you Stephanie L***

March 13, [redacted] Regarding your complaint to the Revdex.com filed on 3/2/I would like to apologize for the service issuesAfter viewing your history I can understand your frustrationI've contacted our distribution team and Management to correct the delivery here While Management work on getting the service back on track, our staff here will contact you every Saturday and Sunday for the next weeks to confirm delivery Please feel free to contact me directly if you have any more problems with the delivery here Again, I do apologize for poor service Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Yes my paper has been delivered but the main problem is trying to get the message to the appropriate departmentIt took me at least phone calls .You call the paper's main delivery number and you get costumer service in the PhilippinesThey say they will pass message on and paper can be delivered the same day which it is notYou are also told someone with get back concerning the problem which never happensI had to call the Publishing editors office to be put to a concierge team at the local paper's officeNever in the numerous times I called the Paper was I informed about a concierge team or given their numberAfter call the concierge team I was told they actually contract the delivery out to another sourceI had to ask for that sources number which I contacted and he was very concerned looked into the problem and addressed the problemHe was the one who called me backIf I would not have been persistent and am retired ,which gave me the time to make all these phone calls, I don't know if the problem would have been resolvedI Feel that the Morning call should be the one to follow up with the delivery system not the response ability of the consumer to have to follow up with the problemI feel that the Morning is ignoring the costumers complaints Unfortunately , I will be out of the area and not be able to respond to my e-mailsWould it possible to hold correspondence until after March 20th That you for your concern Regards, [redacted]

May 17, 2014Regarding your complaint to the Revdex.com filed on /214, I would like to apologize for the poor service and the delay in responding to your complaint.I have contacted our distribution team, as well as The Director of Distribution to follow up and correct your servicePer our conversation I will follow up with you on Wednesday May 21.Again thank you for your patience and opportunity to get your Service back on track.Sincerely,

June 19, [redacted] Regarding your complaint to the Revdex.com filed on 6/8/Please accept my apology for the service issues youre experiencing againThere is a new distribution team for this areaI have contacted our distribution team as well as the manager to correct the service here.For your inconvenience I've applied month credit to your account.As an advocate for you, please don't hesitate to contact me directly if you have any more problems or concerns.I can be reached MondayFriday, between 7am-3pm.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did speak wih mr y [redacted] and told him as of that day I had not gotten that sun paper yet I was kinda of shocked mr y [redacted] seemed more iinterested in my original letter to Revdex.com that I said someone should get fired or reprimanded maybe that was an over reaction but the response to all my issues and remember I did not make these things upthe morning calls response was very poor, with after the whole thing was said an done I did not get the amount of papers I was promised but also mr y [redacted] mentioning the fact that I put stuff in caps which I did not know meant being angry or screaming I have a flip phone do not send many texts that aside he also said nothing would make me happy, how about just getting what I was promised in a response that susan sent to Revdex.com she said I would get 1/17/ 1// 1/22/papers well I never got wed 1/17/ I did get 1/14/paper on 1/25/in my drive way what good was that paper ads had expired days earlier I did finally get my paper in the mail friday agaiin ads being expired the next dayso I will ask the question if my experience happen to mr y [redacted] or susan would you think it was ok im really surprised mr y [redacted] seem to blame me for me not getting the paperi know sometimes companys record phone calls was mine recorded when susan hung up on me for know reason, I did try to reach out to mr y [redacted] about these things he never returned my call this response will do know good unless its sent to robert y [redacted] Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I sent an email to [redacted] on Dec 29, 2014.The email included all of contact information for [redacted] As of today Feb 8, [redacted] has still not received her Sunday paperand I have not heard from the Morning Call in several weeks Regards, [redacted]

November 30, MC Revdex.com Case# [redacted] Please accept our apology for the trouble and inconvenience you have experienced in getting a copy of the November 16th paperAs promised, during our telephone conversation last week, I followed up with our local distributor and they were surprised to hear you had not received the paper since complaint was dispatched and noted on their end as delivered Our intention to service our customers as they expect is very important to us Therefore, a copy of the Nov 16th paper was mailed (USPS) out to you yesterday (Nov 29th) You should receive it within the next day or twoA voice mail was also left for you with this information and my direct contact number in the event you had any questions We again apologize and hope you find this resolution satisfactory Sincerely, Hope R*** CSSS Team

We apologize for the frustration you have experienced regarding the delivery serviceWe have addressed your delivery concern with the local distributor requesting immediate resolutionThey will be reaching out to the delivery contractor to ensure that your newspaper is delivered as scheduled Please expect to receive courtesy calls to check on your deliveryWe have applied credits for the papers not received through today, extending your subscription expire date till 9/14/Our Customer Service can be reached at ###-###-#### during the hours of 7am through 5pm Monday - FridaySaturday and Sunday hours are 7am through 12pmShould you have any further questions or concerns please contact me at the number left on your voicemail earlier todaySincerely, Heather CSSS Team

below is copy of the email sent to [redacted] I am truly sorry for the service issues with your Morning Call delivery I’ve reviewed your concerns with our distribution team and Market Manager to work on correcting your home delivery service For your inconvenience I’ve credited your account an additional week As an Advocate for you I will follow up with you to make sure the delivery has improved and the paper is being placed in the newspaper box Again, please accept my apology for the inconvenience this has caused you Sincerely, Brenda H [redacted] Circulation Ombudsman Tribune Media Group ***@tribpub.com

November 22, MC Revdex.com Case # [redacted] As of November 17, 2017, we have resolved the delivery concernWe have been informed by SK [redacted] that she spoke to you on this day and immediately addressed the concern Subscription has been started for the Thursday & Sunday paperThank you for bringing this matter to our attention and we sincerely apologize for the inconvenience caused Should you have any questions regarding this matter, please do not hesitate to contact me at the number left on your voice mail earlier todayHope R [redacted] CSSS Team

October 15, 2015 Re: Case # [redacted] *** [redacted] Summit Hill, PA [redacted] Please accept my apology for the service issues again. There is a new contractor on the route and the Manager of this area will be working with the contractor to get the service back on track. I have credited your account for an additional 4 weeks for the service issues. This credit will extend your paid through 2/25/16. Again, please accept my apology for the inconvenience. Sincerely, Brenda H [redacted] Circulation Ombudsman Tribune Media Group 501 N Calvert Street Baltimore, MD 21278 [redacted] @tribpub.com ###-###-####