The Morning Call

Dear *** ***
Regarding your complaint to the Revdex.com, file
date 12/06/First, I would like to thank you for taking the time to contact
us about the “Distributor Tip” process. I can assure you the Morning Call does not
keep the “Distributor
Tip”. Every tip is
forward directly to the Contractor. The Contractor
owns the route and their staff delivers the Morning Call papers. It is the Contractor responsibility to
forward the tip to the driver in your areaI have forward your concerns about
the tip to the Contractor of your area
Please feel free to contact me
directly if you have any additional questions regarding this matter
Thank you for your valuable feedback.
Sincerely,
Brenda
H***
Circulation Ombudsman
Tribune
Publications
*** * *** ***
Baltimore,
MD ***
***@tribpub.com
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:We once again did not receive our Wednesday Morning Call newspaperThis was only days after getting reassurance that the matter would be taken care ofThe email and phone call messages that they are leaving are "not" solving our service issue. The Morning Call has not corrected anything at this timeThey are truly a business that literally doesn't deliver what they are supposed to do & apologizing is not correcting the problemMy wife & I are completely disgusted with dealing with them & all the time we have spent on just simply getting a newspaper delivered on the days we pay in advance for.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have heard nothing but excuses for the entire month of February and was told numerous times the problem would be resolved
Regards,
*** ***

*** ***, attempted to reach you by phone today to no avail....I have entered a stop on your subscription effective July 20, 2016, which reflects when your last payment runs out. I will confirm in an email in the event you would like to discuss your reason for ending your subscription with
Allentown Morning Call. We appreciate your readership and hope you reconsider your doing business with us. Jeanne S***

Complaint: ***
I am rejecting this response because:
I would like to re-open Complaint ID# ***My Sunday Morning Call Newspaper had been delivered for consecutive Sunday's but was NOT delivered on April 12th & April 19thI was satisfied with the initial determination because my newspaper was being deliveredHowever, delivery has been missed the past Sunday'sI am requesting that my initial complaint be re-opened.I would like my Sunday newspaper to be delivered to my address each Sunday!
Regards,
*** ***

*** ***
Please accept my apology for the service issues and the
delay in responding your complaint. I
was able to speak with *** *** concerning your home delivery service. I’ve contacted our distribution team to work
on correcting your home delivery service
to get the service back on
track.
I’ve asked our local staff here in Baltimore to give you a
call on Sunday to confirm if the paper was delivered
Again, please accept my apology for the inconvenience this caused
you
Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune
Media Group
N
Calvert Street
Baltimore,
MD
***@tribpub.com
###-###-####

We have read *** ***'s statements and can certainly understand why he's skeptical about the outcomeA courtesy call to his mother - in -law on Sunday did confirm that she received her paperWe will continue to monitor her delivery with the Contractor to ensure that delivery stays on track and will also schedule follcourtesy calls with *** ***While we understand that there has been no deliveries since November, a review of the account in question indicates that it is a complimentary account with no charges attached, which means that there's no billing nor payments involvedTherefore we are unable to issue any credit to this accountIf *** *** has any information that he can provide that disputes , we will gladly investigate furtherWe would also like to let *** *** know that we are doing everything to get this issue resolved in a satisfactory manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Our claim was handled very well and the problem resolved, hopefully it will continue Thank yoy for your help!
Regards,
*** ***

below is a copy of letter mailed to *** ***
October 7,
Re: Case #
***
** ***
** *** *** **
Quakertown, PA ***
*** ***
Regarding your complaint to the Revdex.com, file
date 9/24/I would like to apologize for the delay in responding to the billing
issue. I’ve viewed your account and your previous
promotion rate was due to expire on 7/4/15.
We mailed the first renewal notice on 6/6/15, second notice 7/4/15, and third
notice 9/13/15. We apologize that you
did not receive the first invoices through the United Postal ServicePlease use this letter as a confirmation that your
account has been zeroed out.
We appreciate your valuable feedback
If you have any additional questions, please feel free to
contact me directly
Sincerely,
Brenda H***
Circulation Ombudsman
Tribune Media
Group
*** * *** ***
Baltimore,
MD ***
***@tribpub.com
###-###-####

*** ***I've sent you an email request to confirm if the Weekly Morning Call paper was not delivered on your property. It has been two weeks since our last email conversationI was assured by our distribution team the delivery would be stopped. Please let me know.I look forward to hearing back from you.Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune Media
Group
***@tribpub.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I only got an apology I've received an apology every week since April I received another paper thrown in my yard today and instead of delivering to all the houses in just our three block area, they only delivered to my house and one other I emailed the person from the business about the delivery and she, of course, is out of the officeI don't know what else to do
Regards,
*** ***

Dear *** ***
Regarding your complaint to the Revdex.com, file
date 12/06/First, I would like to thank you for taking the time to contact
us about the “Distributor Tip” process. I can assure you the Morning Call does not
keep the “Distributor
Tip”. Every tip is
forward directly to the Contractor. The Contractor
owns the route and their staff delivers the Morning Call papers. It is the Contractor responsibility to
forward the tip to the driver in your areaI have forward your concerns about
the tip to the Contractor of your area
Please feel free to contact me
directly if you have any additional questions regarding this matter
Thank you for your valuable feedback.
Sincerely,
Brenda
H***
Circulation Ombudsman
Tribune
Publications
*** * *** ***
Baltimore,
MD ***
***@tribpub.com
###-###-####

I am very sorry for the recent missed deliveries. We have had a change in delivery management since the original complaint was issued. I have alerted our new management along with our director about the missed papers and have requested an immediate correction to the problem. A response form the deivery management indicated that they will have the problem corrected immediately. Follow up will continue until the problem has been resolved. Thank you. MrsShawn D***

We have reviewed the consumers' Morning Call home delivery account and has seen evidence to support her claimThere are multiple complaints regarding her Sunday paper not being deliveredand not replaced the next day as promisedWe sincerely apologize for this as this is not the quality of
service we aim to provide to our customers.Our home delivery team in charge of her area has been notified to keep a close eye on the delivery to ensure that Sunday deliveries are made as scheduledWe have also attempted to contact the Consumer via phone to verify delivery and have left voice mailsCourtesy calls will continue to be made to determine if further measures are necessary to get the non-delivery issue resolved to the Consumers' Satisfaction

*** ***I am truly loss for words and I'm so sorry this issue is still going on. I can't apologize enough for the inconvenience this has caused you. At this point moving forward if the paper arrives again, please send an email to me and copy ***@tribpub.com and request to have someone come back and remove the paper off your property. I will contact management and MrPaul F* to send someone out to remove the paper off your property.This is the first time I've ever experienced an issue that has taken this long to resolve.Again, please accept my deepest apology. SincerelyBrenda H***Circulation OmbudsmanTribune Media Group***@tribpub.com***@tribpub.com

February 7, 2018 MC Revdex.com Case # *** We are sorry you were not satisfied with our January 22, response. MsK*** has notified us that our Publisher, MrY***, spoke to you personally on January 30, 2018. A paid subscription was offered to you, as we will no longer send samples.Should you be interested in a paid subscription, please do not hesitate to contact MsK***; she will personally assist you with the process.Hope R***CSSS Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I do not receive any newspapers without my authorization.
Regards,
Gregory Hammonds

June 29, Regarding your complaint to the Revdex.com filed on 6/27/I would like to apologize for the failure to start your service.I have contacted our distribution team and the Market Manager to follow up and correct your servicePer our conversation we will
continue to contact you to make sure the delivery start.Your agreement will be year from the time you receive your first paper.Thank you for your patience and the opportunity to correct the delivery.Again please accept my apology for the inconvenience this has caused.Sincerely,

*** ***
Please accept my apology for the service issues and the
delay in
responding your complaint. I
was able to speak with *** *** concerning your home delivery service. I’ve contacted our distribution team to work
on correcting your home delivery service to get the service back on
track.
I’ve asked our local staff here in Baltimore to give you a
call on Sunday to confirm if the paper was delivered
Again, please accept my apology for the inconvenience this caused
you
Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune
Media Group
N
Calvert Street
Baltimore,
MD
***@tribpub.com
###-###-####

Be;low is a copy of the email trail sent to
*** ***
I am truly sorry we’ve failed to start your *** ***
service. I’ve contacted the Market Manager of this area and
received notification that we can deliver and correct your service
Would you be willing to give us the opportunity to prove we
can deliver and provide the service you deserves?
Again I am truly sorry and look forward to hearing back from
you
Sincerely,
Brenda
H***
Circulation
Ombudsman
Tribune
Media Group
[email protected]
***,
Thank you for following up with this issueAfter over months of
contacting the Morning Call I finally received my papers last Saturday (8/8/15)
and Sunday (8/9/15) along with this past Saturday (8/16/15) and Sunday
(8/16/15)Yes I would be willing to allow you to prove that you can deliver
and provide services to meHopefully contacting the Revdex.com is
what they needed to start the service and maintain itIf any further issues
arise I will be in touch againThank you
Stephanie L***