The Morning Call

Review: My latest billing statement states "All subscriptions may include up to six Premium Issues per year. For each Premium Issue your account will be charged up to an additional $2.00 in the billing period when the section publishes. This will result in shortening the length of your billing period. Premium Issues scheduled to date for 2014 - Hokey Preview on Sept. 28th, Thanksgiving Issue on November 27th and The Year in Review on December 28th."

Before I state the reason for my complaint, I'd like to point out that customers have received most of these additional publications in the past for many years without an additional charge, so this is a new practice. My complaint is that I feel this is an unethical practice because many customers do not read their entire bill and, therefore, are not catching these additional charges, especially since the dollar amount remains the same, only the length of the billing period changes. This also means that they may not catch it later when they receive their next bill. Customers have the option of being billed quarterly or annually. I'm not sure, but there may be monthly or semi-annually billing options as well. Because of this, some customers might not realize their billing period was shortened. I feel this is an unethical and deceptive way of basically padding the bill. I've checked with several of my neighbors, some who are elderly, and not one caught these additional charges on their bill. In addition, I can't ever recall being charged for anything without my approval in advance.Desired Settlement: I feel The Morning Call should make a better effort of notifying their customers of these additional charges and bill them only after receiving written agreements from those customers to do so. Better yet, there should be no additional charges in the first place since these publication are filled with already paid for advertisements from area businesses.

Business

Response:

November 3, 2014[redacted]Regarding your complaint to the Revdex.com, file date 10/23/14. First I would like to apologize for the delay in responding to your questions about the Premium charges.On August 12, 2013, our Marketing Department sent out post cards notification to all our Morning Call subscribers informing of the charge for the Premium Edition. All subscription may include up to six Premium issues per year. This notice is on all billing invoices, ezpay notice, Kiosk sales, all receipts through door solicitation as well as special offers through the mail. Prior to the change there was no additional charge.| will notate your account so that we do not charge you for any of the premium editions.Thank you for your valuable feedback.Please feel free to contact me directly if you have any additional questions.Sincerely,Brenda HCirculation Ombudsman

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Even though the response I received from Brenda H[redacted], Circulation Ombudsman, with Tribune Publications indicates my account will be noted that I will not be charged for any of the premium editions, I feel they should not have planned on charging me, or anyone else, in the first place for something I did not authorize. The absence of a request to cancel an additional charge should not be construed as an acceptance if the parties involved did not give their authorization to accept those charges to begin with.

Review: My fiancee and I are subscribers to the Morning Call's Thursday, Saturday, and Sunday newspaper delivery for one year. We have an account that has been active since the last week of May 2014. As of today, June 27, 2014, we have not received one newspaper; despite contacting them four times and being assured each time that the issue has been resolved. Every time we have called we waited for the paper and it did not arrive.Desired Settlement: We would like to receive delivery of our newspaper on the scheduled days: Thursday, Saturday, Sunday; and we would like for our one year subscription to begin on the day that we receive our first newspaper.

Business

Response:

June 29, 2014Regarding your complaint to the Revdex.com filed on 6/27/14. I would like to apologize for the failure to start your service.I have contacted our distribution team and the Market Manager to follow up and correct your service. Per our conversation we will continue to contact you to make sure the delivery start.Your agreement will be 1 year from the time you receive your first paper.Thank you for your patience and the opportunity to correct the delivery.Again please accept my apology for the inconvenience this has caused.Sincerely,

Review: The newspaper is anywhere at the front of my house except on the stoop by the front door...on the sidewalk, on the grass, under the bushes. I did not get a paper on Wed., but got it on Thurs.

Did not get a paper on Sat. or Tues. or Wed. One day he threw the paper under my bay window and broke a light that is aside of a garden statue. I have called numerous times about these incidents but no one can tell me why I am not getting the paper. I'm told I will get a call about the broken light but, that was two weeks ago. I just want the paper delivered to the door every day. When I sent the Carrier's check at Christmas time I asked that he put the paper between the doors, he never did that. The former Carrier did.

Business

Response:

March 8, 2014

Regarding your complaint to the Revdex.com filed date 2/26/14. I would like to apologize for the service issues and the property damage. I've contacted our distribution team and they are aware of your delivery request. Per our conversation i've applied $19.99 credit to your account for the property damage and an addition 2 weeks credit for the delivery issues.

Please feel free to contact me directly if you have any more problems or concerns.

Again, thank you for your patience and understanding.

Sincerely,

Review: The Morning Call was running a special service for Weekend Print Plus Membership for 10 weeks of delivery for $19.90. We signed up on-line and obtained a confirmation email and account number [redacted]. Our credit card was billed on October 12, 2014. We have not received a single paper even after repeated calls. On October 24th, the customer service was contacted and said it would be addressed with all the information provided. It was not addressed. A final call was placed today. The representative didn't have a record of our account initially and requested that we prove that we were billed. They could only receive information via fax machine. Upon discussiosn I was handed over to the supervisor. The conversation repeated. Then he did mention we would email them the information. It was also commented that they credit our account which is not accurate. They lied several times during the call. We scanned and have emiled the original morning call email.Desired Settlement: Refund our credit card account.

Review: I have requested stop delivery and cancellation of newspaper delivery since 2013. I have called at least 5-6 times to stop delivery. But periodically they will deliver a newspaper to my residence even though I have called several times requesting that they do not deliver to my residence. A couple of times they claim that it is complimentary but that was done without any solicitation. One time they said it was for my ex-wife but she has not lived at this address for over 15 years.

This morning I encountered the delivery person dropping off their newspaper in my driveway. When I questioned this person about the delivery he stated that my address was on his delivery list. Again, unsolicited.

Will the next step be to call the police and complain about trespassing, invasion of privacy, littering, etc.?Desired Settlement: Guarantee that there will be no future newspaper delivery unless requested by my household; we have no guarantee that there will be no delivery when we travel because we did not request/order any delivery.

Business

Response:

October 15, 2014Regarding your complaint to the Revdex.com, filed on 10/2/2014. I would like to apologize for the delay in responding and the free papers coming to your address. Per our conversation your address has been added to our do not deliver list. By doing this you will not receive any more free samples subscription from The Morning Call.Again apologize for the inconvenience this has caused you.Thank you for your valuable feedback.Please don’t hesitate to contact me directly if you have any more problems.Sincerely,Brenda HCirculation Ombudsman

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I do not receive any newspapers without my authorization.

Regards,

Gregory Hammonds

Review: I have had a subscription to the Morning Call newspaper for many years and previous concerns have always been quickly satisfied. On Saturday May 17 I did not receive a paper. This had occurred in the past and I always received that paper on the next day with the current paper. The next day, Sunday 5/18 I only received the paper of that day but without the inserts and coupons that I always use. I contacted customer service and spoke with a person with an [redacted] accent named [redacted]. I was assured that another issue of the Sunday paper with inserts would be delivered that day. It wasn't. On Monday 5/19 I did not receive a Morning Call but in the Morning Call box was an issue of the Express-Times paper of which I do not subscribe and is a competitor of the Morning Call. (I did just realize we have a new carrier). I called customer service again to report the problem and renew my request for the inserts for Sunday's paper. I was assured they would be delivered the next day. They weren't. On Tuesday I received the paper for that day only. I called customer service again which was answered by yet another person with an Indian accent named Becky. I again expressed my problem and again had a promise that the inserts would be delivered the next day. They weren't. On Wednesday I recontacted customer service and got [redacted], again with an [redacted] accent who, with much persuasion admitted he was not in the US. I asked to be connected with a representative in this country and he would only send a message for a representative to contact me "within 48 hours". There are no local numbers to call for customer service and the offices are within 40 miles of my home. I have never received the inserts nor did anyone from the company call me. They debit my credit card for payment and a charge was placed within the last month. I also emailed their customer service department but have not received any reply. I need outside assistance to rectify this so that my credit card is reimbursed and I get no futher charges.Desired Settlement: I desire personal contact from an American representative from customer service, I desire an apology and I also desire a refund of the last charges to my credit card and an assurance that no further charges will be incurred.

Business

Response:

June 18, 2014Regarding your complaint to the Revdex.com filed date 5/24/14.Please accept my deepest apology for the delay in responding to your complaint. I appreciate you taking the time to return my call letting me know the problem has been resolved and you were satisfied after speaking with the District Manager.[redacted] we do value your business, for your inconvenience I've applied one month credit to your account.Please don't hesitate to contact me directly if you have any more problems or concerns.Sincerely,

Review: Upon trying to renew a subscription of my newspaper, the customer service rep that I spoke with would not honor an offer code that the company sent me in a previous bill. I then asked to speak with a manager/supervisor and then the representative pretended not to able to hear me and claimed that it was a connection problem. There was not a connection problem and I could hear him just fine. There was no connection issue until I asked to speak with his manager. He then said he had to deal with other customers and then hung up the phone. I called back the customer service line and cancelled my service and told them it was because of this person's unprofessional behavior that I was cancelling.

Since I only want this newspaper for the coupons in the Sunday paper to help save a bit of money for my family, I did some research to find another paper that would deliver the Sunday Edition of their paper only to find that there were no other local papers that contained the coupons and that could deliver the paper to my home. I then had to succomb to this business to meet my request since there were no other options available to me. I have tried to support my community by subscribing to this local paper but have had many issues since the beginning of my subscription service.Desired Settlement: I would like to be refunded my payment for this disrespectful service to a valued customer. I would also like to receive the $20 [redacted] gift card (the offer code that I was denied).

Business

Response:

September 26,2013

**. [redacted],

This is regarding your complaint to the Revdex.com, filed 9/3/13.1 apologize for the lack of customer service you received from our Customer Service. Per our conversation, your promotional rate is effective 9/29/13, <® $1.49 a week for the next 10 weeks. This discount has extended your previous paid through date to 12/14/13.

Again, we apologize for the inconvenience that this matter has caused.

Please don't hesitate to contact me if you have any more problems or concerns.

Thank you for your feedback.

Sincerely,

Review: The Morning Call his continued to deliver papers to my house after repeated calls to stop my service. Not only did they keep dropping off papers, they also keep trying to bill me for it. After speaking with them over 6 times they still think I owe them money, which I do not. Some of the people when I call are rude and arrogant and one has hung up when I told them I am not paying the bill. They are rude and just do not listen. Then they try to pull tricks where they say they will only charge for half of the amount, which again I say no.Desired Settlement: I would like a Statement sent showing my $0 balance and also the ads on Saturdays that I got a letter for that stated the ads would come for free. I really don't care about the ads if they don't run the promotion anymore.

Business

Response:

{Please see attachment.}

Review: I have paid for my newspaper but have not received it for 6 days. I called and spoke with customer service reps and supervisors and they assure me it will be delivered but they do not deliver it . The supervisors tell me that they will have a district manager call me but they do not. They take my money but do not provide the product. I am at a loss on how else to resolve this.Desired Settlement: I just want my newspaper delivered daily as that is what I paid for.

Business

Response:

In regards to Ms. [redacted]'s Complaint ID# [redacted]. An attempt to contact the customer by phone was not successful as there was not a way to leave a message. An email message was sent to the customer to inquire on the status of her current delivery . Meanwhile, I have been in contact with our delivery management to correct the issue and have placed a 9.00 creidt on Ms. [redacted]s account number [redacted]. Thank you. Mrs. Shawn D[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I subscribe to the Morning Call for home delivery 7 days per week. In the past 7 days I have not received a news paper 4 times. Each day I have attempted to report the fact and credit my account and receive an explanation for the lack of service. NO ONE answers the telephone at the Morning Call offices after days of attempts to make a report. I have also received a bill for delivery services and product that I have not been receiving. Your help in this matter will be greatly appreciated...Desired Settlement: Provide a telephone number to SPEAK with a customer service rep. and answer my questions.

Business

Response:

March 6, 2014

Regarding your complaint to the Revdex.com filed on 2/19/14. I would like to apologize for the service issues. I'm glad this week you've seen some improvement with the delivery. Management is working diligently to get the service back on track.

While Management work on getting your service back on track, we'd like to extend your service for 2 weeks for your inconvenience

Thank you for your patience and understanding.

Sincerely,

Review: I placed an ad in the morning call newspaper November 11th for a memoriam about my mother and paid 121.95 the ad was run on the same day, there were 2 mistakes on the ad and called to complain that night, girl took my information and was supposed to refund my check. I waited about 2 weeks with no response, called again this person said that the previous person I spoke to did not take any information, which then infuriated me and demanded my refund, this person said 5 to 7 days for the refund. Waited 10 days then called again, which I spoke to someone else which to my surprise had told me that my check was credited to my account for the newspaper, which was not authorized by me. Called today spoke supposedly to a supervisor, and got more of a runaround, I tried being patient about this whole experience, but enough is enough, I cancelled my subscription this was totally uncalled for and very unprofessional.Desired Settlement: refund total amount of check immediately

Business

Response:

December 14, 2013

[redacted]. [redacted],

Regarding your complaint to the Revdex.com, file date 12/4/2013. First I would like to apologize for the incorrect ad in memory of your loss and the delay in your refund. I’ve received confirmation a refund check has been issued in the amount of $121.95.

Per our conversation I’ve closed out your print subscription and refunded the balance left on your account. I’ve also contacted our Finance Dept to see if they would honor your request to overnight your refund check.

We regret the lost of a valuable customer and we apologize for the frustration this matter has caused.

Please feel free to contact me directly if you have any

additional questions.

Sincerely,

Review: We are not receiving delivery of the paper. This has been going on for a month. We call get your answer service told the problem would get resolved. However the problem is not resolved. We were told a manager would call us back and explain how the problem would get resolved. After 3 weeks we still no call. We have been subscribers to the morning call for over 25 years. Always paid our subscription. Our current subscription is paid through March 2014.Desired Settlement: Deliver the paper and provided a refund for the past three weeks when we did not receive the paper.

Business

Response:

March 6, 2014

**. [redacted] ;

Regarding your complaint to the Revdex.com filed on 2/22/14. I would like to apologize for the sen/ice!issues. I can see that you've called several times to have your service fixed. The Director of Distribution is aware of the issues and is working diligently to get the service back on track.

While we work on rebuilding our carrier force and get your service back on track, we'd like to extend your service for 1 month.

We appreciate your patience and understanding.

Sincerely,

Review: I pay in advance for delivery of the Morning Call newspaper. Morning Call's commitment is to have home deliveries by 0630 weekdays and Sunday and 0730 Saturdays. Since June 21, 2013, I have filed eight complaints with the subscription department for exceedingly late deliveries or missed deliveries. Saturday deliveries are as late as 0845 and Sunday deliveries as late as 1015. When I go out for the day on the weekend, departing around 0800, I expect delivery to be on time, or within a reasonable time, in order to read the paper before I depart or take it with me. I am not interested in reading a morning paper in the late afternoon or early evening when I return.Desired Settlement: Delivery by the Morning Call's established deadline that I paid for in advance.

Business

Response:

{Please see attachment.}

Review: I subscribed to the [redacted] press and paid for two year subscription which included a complimentary delivery of the morning call Saturday & Sunday papers. I was getting the delivery every weekend until a carrier quit. Then all of a sudden the weekend paper stopped. I still get my [redacted] press paper but since February my complimentary paper has come only about seven times. When I call all I get is your not on the schedule for the weekend paper. I have call the [redacted] Press about this and they have e-mailed my complaint to the morning call as well as I have. The last time I got an answer was the complimentary paper would start again on June 25, 2014. I got the paper for two weekends Then stopped again. Told my address was not on delivery list again. Am very disappointed and frustrated with this service.Desired Settlement: Of course I'd settle for a written apology and the paper to be delivered as promised.

Business

Response:

July 23, 2014[redacted]Regarding your complaint to the Revdex.com, filed on 7/13/2014. I would like to apologize for the inconvenience of the service issues. I’ve was able to confirm with your wife that your [redacted] paper was delivered this past weekend. I've reviewed your concerns with our distribution team and gained assurances that your service will be corrected going forward.| will have our Customer Service team contact you for the next 2 weekends to make sure the delivery are back on track.Please do not hesitate to contact me if you have any further issues.Again apologize for the inconvenience this has caused.Sincerely,Brenda H[redacted]

Review: Constant late deliveries with our morning newspaper. When I respond by telephoning them, I receive the message "I'm sorry we are experiencing problems--call back at a later time". I've contacted them many times in the months of Sept., Oct., and Nov. The last contacts have been on Nov. 23, 26, and 27. I find their service very poor and usually only get automated messages. If I call after 9:00 a.m., they will not deliver a newspaper, but credit my account. My husband [redacted] and I have been paying for this service for over 40 years, and we expect a newspaper in a timely manner--not credit to our account for their poor service. Their prices continue to increase, and their performance is failing.Desired Settlement: One renewal subscription period for 10 weeks free.

Business

Response:

December 9, 2013

[redacted]. [redacted]

Regarding your complaint to the Revdex.com, filed on 11/27/13. I would like to apologize for the delivery issues. Apparently the route is being served by a substitute carrier. However we recognize that this is not the service that our customers deserve. We've reviewed your complaints with our distribution team and gained assurances that your service will be corrected going forward.

Our staff here will follow up with you for the next few weeks to make sure you receive your delivery.

Please let me know if you have any further issues and I again apologize for the inconvenience this has caused.

Thank you for your feedback.

Sincerely,

Review: I purchased a weekend of the newspaper delivery to my house through [redacted] and I was receiving my newspaper then there were a few times in the beginning that it was not delivered then I called and that issue was resolved then it started up again 4 weeks ago today. I call every Saturday because it was not delivered. I am supposed to get the ads/coupons delivered Saturday then the rest of the paper delivered on Sunday. I call them and I get the same response "I'm sorry for the inconvenience for your paper not being delivered and I will credit your account for the missed paper today and you will have a full paper delivered to your house tomorrow ma'am." They also tell me that they will contact my delivery person to find out why my paper was not delivered. I was told last weekend that I would receive a phone call from an area manager within the next 24-48 hours and as of this morning I still have not received that call. I have had to go out and purchase the newspaper from the store and it has gone up 50 cents so for the past 3 weeks I have had to pay out of pocket an additional $7.50 to get my newspaper. I should not have to call every weekend saying that my paper was not delivered. They say it will be delivered the following day and it is still not delivered. There are streets on either side of my street that get their paper delivered but somehow my street gets missed. I am hoping that this issue gets resolved my contacting you guys.Desired Settlement: The outcome I would like is to have my newspaper delivered to my house as stated without having to contact them every weekend saying my paper was not delivered. The ads/coupons on Saturday and the rest of the paper delivered on Sunday.

Business

Response:

August 29, 2013

**. [redacted],

Regarding your complaint to the Revdex.com, filed on 8/24/2013. I would like to apologize for the inconvenience of the service issues. We recognize that this is not the service that our customers deserve. We've reviewed your complaints with our distribution team and gained assurances that your service will be corrected going forward.

Our staff will follow up with you for the next 4 weeks to make sure you receive your complete Sunday paper.

Please let me know if you have any further issues and I again apologize for the inconvenience this has caused.

Thank you for your feedback.

Sincerely,

Review: At least once or twice a week we do not receive our newspaper. When I report the problem via their automated system, and ask for the paper to be delivered, we don't get that paper either. When I have spoken with any of their customer service reps, I just get scripted responses similar to the automated messages. I have emailed customer service with the same response. I asked to have the district manager phone me twice and did not get a call. Our neighbors don't receive their newspapers either. Newspaper carriers don't have an easy job for low pay, but we pay for the product and it's delivery and it's the company's responsibility to provide it. They do give us credit for non-delivery, but that just isn't enough when it happens so often! We want the daily newspaper seven days a week, that's why we pay for it!Desired Settlement: We want the daily newspaper seven days a week that we pay for. Better and understandable customer service.

Business

Response:

May 17, 2014Regarding your complaint to the Revdex.com filed on /214, I would like to apologize for the poor service and the delay in responding to your complaint.I have contacted our distribution team, as well as The Director of Distribution to follow up and correct your service. Per our conversation I will follow up with you on Wednesday May 21.Again thank you for your patience and opportunity to get your Service back on track.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Our claim was handled very well and the problem resolved, hopefully it will continue. Thank yoy for your help!

Regards,

Review: Every couple of months I have a delivery issue with not receiving my newspaper. This week I did not receive a newspaper on Monday Nov. 25 or Tuesday Nov 26. There have been Saturdays when I have not received a newspaper which contains the Sunday adds . I have been promised these adds in my Sunday newspaper which doesn't happen. I have been promised numerous times that a paper would be delivered and it never happens. I have left many messages with customer service to have the route manager and/or a supervisor call me and it never happens.

I appears to me that the Tribune the owners of the Morning Call doesn't care about their customers and their customer service reps are ineffective.Desired Settlement: A phone call from a supervisor explaining why I am not receiving my newspapers, compensation of some sort (getting my newspaper for at least 2 weeks at no charge) and an explanation why customer service is so ineffective

Business

Response:

December 9, 2013

**. [redacted]

Regarding your complaint to the Revdex.com, filed on 11/26/13. I would like to apologize for the inconvenience of the service issues. I appreciate you speaking with me concerning service issues. I've reviewed your concerns with our distribution team and gained assurances that your service will be corrected going forward.

Please feel free to contact me if you have any further issues and I again do apologize.

Sincerely,

Consumer

Response:

I have filed a complaint with the Revdex.com in December regarding the delivery of my newspaper. 2 months later and I am still having a delivery problem that is getting worse. I have spoken to customer service at least twice a week or more because I have not received a newspaper. I have emailed [redacted] Circulation Ombudsman every time I have not received a newspaper. I have been reassured every time that the problem would be taken care of. Yes they credit me for the paper not delivered but there is no resolution to the problem. It continues to happen every week The week of February 10th 4 of the 7 days I did not receive a newspaper. I have called customer service and am given the same answer they are sorry, they will credit the account, they will notify the carrier and the route manager and they know there is a delivery problem where I live and they have yet to resolve it. It gives me no alternative than to file another complaint regarding their lack of resolution to the problem.

Desired Settlement:

A newspaper delivered every day.

Business

Response:

March 6, 2014

**. [redacted]

Regarding your complaint to the Revdex.com (reopen case [redacted]). I would like to apologize for the service issues. The Director of Distribution is aware of the issues and is working diligently to get the service back on track.

This record breaking winter season has cost us 8% of our delivery force as well as countless vehicles. Although we don't want to make excuses, we feel that you deserve some context as to what is going on.

While we rebuild our carrier force and get your service back on track, we'd like to extend your service for 2 months.

Thank you for your patience and understanding.

Sincerely,

Review: I purchased a weekend subscription to the newspaper that was supposed to begin delivered on 2/9/2013. As of today, 3/3/2013, NO newspapers have been delivered to me. I have contacted the [redacted] via email each week that I failed to receive a paper. All I have received from them are seemingly meaningless apologies. I have asked them if they know where I am located as my address is sometimes difficult to find on a map and have been assured that they have the proper address. I called this morning to investigate the matter further and the customer service associate basically said sorry, we've already put in your request for redelivery (which would imply that I had received something to begin with) and then just about hung up on me. No explanation as to why this problem has existed for a month.Desired Settlement: I would like my newspapers to come on time, everyweek without me having to constantly contact and nag the company. I am paying for their service, they need to provide. it.

Review: I first got subscription at a dog show as a 12 week promotion. I got papers for twenty dollars and then recieved a $10 gift card in mail. We were not told we would have to call to cancel. When my wife got bill to continue subscription she thought it was for what we already recieved.She paid this bill for another so paper continued for a couple more weeks. We then recieved another bill and she asked me why. I told her we shouldn't be getting billed again because I only signed up for a 12 week period. She then told me she already did pay. I then called the morning call to find out what was going on because if she paid why weren't we getting any papers. I was told they got our payment but didnt know why papers stopped I placed this call on april 22. I was then told to make up for the time I didn't get papers I would receive them until first week in august. I told them I didn't want the papers after subscription ran out. I was also told that I could ignore any future bills. SURPRISE!!! The morning call kept coming then I received more bills> so what did I do I ignored the bills and figured the call would have sense to stop deliveries. I called them today 11/18/14 to find out why i'm still getting billed They told me it was because I was getting papers until 10/30 so I had to pay. I was told it was my responibilty to call and cancel if I didnt want the paper. When I told them that when I called in april to get everything corrected I was still supposed to call them and cancel again!!!!!. .I was told on bill that it states I have to call to cancel. I also told them it states I can cancel at any time!!!!! I told them I wanted it canceled when I called in april. I was told they had noting stating I was canceling. Why is it my fault if papers were still being delievered after my subscription ran out. I delivered papers once when I went to collect some people told me their subscription had ended. When I told the paper they said I just should keep giving them the paper maybe they would change their minds. I stopped delivery to anyone who didnt pay. I believe the call keeps sending out papers as a scheme to just keep getting people to continue getting the paper and paying for papers delivered after their intial subscrpition runs out. I would like to say that I enjoyed reading papers and had no problems with deliviers except when the papers stopped in april. I also would like to say I was satisfied with service. The call understood my problem and corrected it by adjusting the days I would get the paper . I just dont think I owe anything because I did cancel paper and do not believe I had to call back to cancel.I think papers should be stopped and if I want them I can call and continue. When we didnt pay any bills to continue service this should have been a clue to stop service. I was doing what I was told!!! I could ignore any future bills and the paper would stop.Desired Settlement: To have bill adjusted so I do not owe for papers after subscription ran out in early august.

Business

Response:

November 29, 2014[redacted]Regarding your complaint to the Revdex.com, file date 11/18/2014. I would like to apologize for the billing issue and the delay in stopping your account. Please use this letter as a confirmation that your account has been zeroed out.Please feel free to contact me directly if you have any more concerns regarding this matter.Sincerely,Brenda HCirculation Ombudsman