The Morning Call

Dear *** ***
Regarding your complaint to the Revdex.com, file
date 12/06/First, I would like to thank
you for taking the time to contact
us about the “Distributor Tip” process. I can assure you the Morning Call does not
keep the “Distributor Tip”. Every tip is
forward directly to the Contractor. The Contractor
owns the route and their staff delivers the Morning Call papers. It is the Contractor responsibility to
forward the tip to the driver in your areaI have forward your concerns about
the tip to the Contractor of your area
Please feel free to contact me
directly if you have any additional questions regarding this matter
Thank you for your valuable feedback.
Sincerely,
Brenda
H***
Circulation Ombudsman
Tribune
Publications
*** * *** ***
Baltimore,
MD ***
***@tribpub.com
###-###-####

November 12, 2014We would like to again thank you for your valuable feedbackHowever we cannot guarantee everyone will read our notice about the Premium Edition chargeThe Post cards were mailed out days prior to the first Premium chargesThe notice is printed on the front of our billing invoicesI will send you a copy of the invoices we sent to you this yearIn The Morning Call paper in section A2, you will see the notice about the Premium Issues.We take great pride in considering our customers in our marketing efforts by notifying our readers in a timely mannerYou will find more of our disclosure on the back of the billing invoice.Thank you again for your valuable feedbackSincerely,
Brenda H
Circulation Ombudsman

*** ***I've sent you an email request to confirm if the Weekly Morning Call paper was not delivered on your property. It has been two weeks since our last email conversationI was assured by our distribution team the delivery would be stopped. Please let me know.I look forward to hearing back from you.Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune Media
Group
***@tribpub.com

October 15,
Re: Case # ***
*** ***
** *** *** ***
Summit Hill, PA ***
*** ***
Please accept my apology for the service issues againThere
is a new contractor on the route and
the Manager of this area will be working with
the contractor to get the service back on track.
I have credited your account for an additional weeks for
the service issues. This credit will
extend your paid through 2/25/
Again, please accept my apology for the inconvenience
Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune
Media Group
N
Calvert Street
Baltimore,
MD
***@tribpub.com
###-###-####

July 23, *** ***Regarding your complaint to the Revdex.com, filed on 7/13/I would like to apologize for the inconvenience of the service issuesI’ve was able to confirm with your wife that your *** *** paper was delivered this past weekendI've reviewed
your concerns with our distribution team and gained assurances that your service will be corrected going forward.| will have our Customer Service team contact you for the next weekends to make sure the delivery are back on track.Please do not hesitate to contact me if you have any further issues.Again apologize for the inconvenience this has caused.Sincerely,Brenda H***

I called to cancel the Morning Call newspaper on 9-20-and spoke with a "Josh"Two days later, the paper was delivered againI called a second time on 9-24-and spoke with a "Stella" who told me that the paper had been restarted by the customer service agent I first spoke to when I cancelledI told her that I did not want the paper and to cancel immediatelyI continued to receive the newspaperOn 9-26-I called again and asked to speak with a supervisorI was transferred to "Catherine" and I explained that I had called two times to cancel, I did not want the paper and I was not going to pay for the papers being deliveredShe assured me that I would not receive any more papers and that the paper had been cancelled and gave me a confirmation number of ***As of today, 10-12-15, I am still receiving newspapersI have called and left a message with the circulation manager, Paul F* at ###-###-####I told him I did not want the newspaper and I wanted it to stop being delivered to my homeI do not know how many more times I can call and request that the paper be stoppedI do not want the paperI am not going to pay for any papers that have been delivered in the last weeks because I did not request a subscriptionI just received an email from the Revdex.com telling me that my complaint was closed because I did not respond but I was not contacted to provide an updateAs of today, November 6, I am still receiving a newspaper and this complaint has not been resolved.TranslateDesired Outcome: I want the newspaper to stop being delivered to my home immediatelyThis issue has been ongoing since September 20th and today is November 6, I have been in contact with someone from Tribune Publishing who assures me that she will get the paper stopped, but it is still being delivered

We have researched the facts of this case and here are our findings: When *** subnitted the order for the consumer, the name of the consumer was missing and therefore it was rejected back to *** for correctionUnfortunately *** neglected to resubmit the order and it was left
unresolvedWe have started the consumer's subscription that he paid for, which is the Thursday thru Sunday delivery and he has confirmed that his first paper was delivered on Thursday 2/12.
We have also apologized to the consumer for the inconvenience and time it took our Company to get this resolved.
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy thanks to the people at the Morning Call for working to resolve this issue
Regards,
*** ***

I
would like to apologize to the customer for the persistent problemsI have
been speaking with our Director of Operations concerning the delivery in the customer’s
delivery areaHe is aware of the problem and has informed me that the area is
being assigned a New Distribution company
within the next few weeksWhile I
understand a credit may not be the result the customer is seeking, I have
issued a month’s credit to move the expiration date to 09/04/from 08/06/
We expect to see improvement within 2-weeks and a follwith the customer
will be done to insure satisfactory delivery is in placeThank you Acct ***

April 6,
Regarding your complaint to the Revdex.com filed 3/23/would like to apologize for the billing and service issuesI appreciate you speaking with me concerning our billingYour valuable feedback about our billing system has been noted and will be shared with
management.We regret your decision to cancel your Morning Call home delivery serviceI have credited your account for $and will refund this amountPlease allow 7-business days to receive the refund.Please do not hesitate to contact me directly if you would like to accept my offer, one month free service.Again I do apologize for the inconvenience this has caused you.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

They refuse to deliver TV weekly on time if it is not delivered on the correct dayThey are supposed to deliver it on a SundayIf they fail to do so, and you call them they feel no need to deliver it in a timely mannerIf you are lucky they might get around to it two days laterThis means you lose at least two days useThis is an item you pay extra to get and not part of your subscriptionI consider this to be taking money out of my pocket and throwing it awayThis happened in July and again yesterdayI did contact them on the phone and in e-mailsIn July a manager was nice enough to bring it on Monday so I only lost dayThis time no response to the e-mail and customer service said they would send a notice out

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***I am truly loss for words and I'm so sorry this issue is still going on. I can't apologize enough for the inconvenience this has caused you. At this point moving forward if the paper arrives again, please send an email to me and copy ***@tribpub.com and request to have someone come back and remove the paper off your property. I will contact management and MrPaul F* to send someone out to remove the paper off your property.This is the first time I've ever experienced an issue that has taken this long to resolve.Again, please accept my deepest apology. SincerelyBrenda H***Circulation OmbudsmanTribune Media Group***@tribpub.com***@tribpub.com

Be;low is a copy of the email trail sent to
*** ***
I am truly sorry we’ve failed to start your *** ***
service. I’ve contacted the Market Manager of this area and
received notification that we can deliver and correct your service
Would you be willing to give us the opportunity to prove we
can deliver and provide the service you deserves?
Again I am truly sorry and look forward to hearing back from
you
Sincerely,
Brenda
H***
Circulation
Ombudsman
Tribune
Media Group
[email protected]
***,
Thank you for following up with this issueAfter over months of
contacting the Morning Call I finally received my papers last Saturday (8/8/15)
and Sunday (8/9/15) along with this past Saturday (8/16/15) and Sunday
(8/16/15)Yes I would be willing to allow you to prove that you can deliver
and provide services to meHopefully contacting the Revdex.com is
what they needed to start the service and maintain itIf any further issues
arise I will be in touch againThank you
Stephanie L***

February 15, 2018MC Revdex.com Case # *** This is in response to your concern submitted to the RevDex.com. We apologize for the frustration you have experienced with our delivery service for your newspaper subscription. Upon forwarding concern to our local distributor, we received confirmation it was address directly with new delivery contractor and after a follow up call on Tuesday, February 13, papers have arrived as scheduledWe thank you for bringing this matter to our attention and we appreciate the opportunity to continue servicing your subscription.Hope R***CSSS Team

below is copy of the email sent to *** *** ***
I’ve received your Revdex.com complaint concerning your request to
cease the Morning Call Weekly free paper.
I can’t apologize enough for the inconvenience this has caused you.
I’ve communicated to the Market Manager and
distribution team the number of times you’ve contacted Customer Service for the
failure to stop the Morning Call Weekly.
I’ve requested Management for a permanent resolution to cease the delivery
here
Again, please accept my deepest apology
If you have any more problems, please don’t hesitate to
contact me directly
Sincerely,
Brenda
H***
Circulation
Ombudsman
Tribune
Media Group
***@tribpub.com

November 15, MC Revdex.com#
*** Please accept our sincerest apology for the frustration you have experienced with our delivery serviceI will work with our local distribution team for an immediate resolution and will follow up directly with you for the next week or two I was not successful reaching you directly, so I left a message advising I will follow up on delivery service and, provided my contact information You are a valued subscriber and we will do everything possible to ensure you receive your paper Wednesday through Sunday. We hope you find this resolution satisfactory. Sincerely, Hope R*** CSSS Team

June 19, *** ***Regarding your complaint to the Revdex.com filed on 6/8/Please accept my apology for the service issues youre experiencing againThere is a new distribution team for this areaI have contacted our distribution team as well as the manager to correct the service here.For your inconvenience I've applied month credit to your account.As an advocate for you, please don't hesitate to contact me directly if you have any more problems or concerns.I can be reached MondayFriday, between 7am-3pm.Sincerely,

December 4, 2017MC Revdex.com Case#: ***Please accept our sincerest apology for the frustration you have experienced as a result of continued delivery service issues.Confirming our telephone conversation earlier today, we have been informed by distribution that the delivery contractor on this
route has resigned. Distribution will work on getting the paper out to subscribers on a timely basis while actively trying to fill the position with a permanent contractor.Again, we apologize for the inconvenience this has caused and appreciate your patience as we work in getting this matter resolved. Please do not hesitate to contact directly with any questions or concerns.Sincerely,Hope R***CSSS Team