The Morning Call

July 30, Regarding your complaint to the Revdex.com filed on 7/20/I would like to apologize forthe service issuesI’m glad the paper was delivered for an entire week and placed in between your door.Our Customer Service will follow up with you over the next two weekends to confirm if the service has been satisfiedAgain apologize for the service issues and appreciate your patience.Sincerely,Brenda H***Circulation Onibudsman Tribune Publications

March 8, Regarding your complaint to the Revdex.com filed date 2/26/I would like to apologize for the service issues and the property damageI've contacted our distribution team and they are aware of your delivery requestPer our conversation i've applied $ credit to your account for the property damage and an addition weeks credit for the delivery issues Please feel free to contact me directly if you have any more problems or concerns Again, thank you for your patience and understanding Sincerely,

March 12, [redacted] Regarding your complaint to the Revdex.com filed on 3/7/I would like to apologize for the service issuesPer our conversation you will see some improvement with delivery hereThe Manager of this area is working diligently to get the service back on track Thank you for your patience and understanding Please feel free to contact me directly if you have any more problems Sincerely,

March 9, MC Revdex.com Case # [redacted] I am writing in response to your concern submitted to the Revdex.comWe sincerely apologize for the frustration you experienced Our records indicate that delivery to your home stopped on 12/10/due to non-payment On 1/17/18, payment of $for delivery of September 09, through December 09, was received and posted to your account However, due to human error, we failed to process a specific code prior to the payment posting, which allowed the system to re-activate the subscription This restart, automatically prompted system to generate a renewal bill for new deliveries Account stopped upon your notification on 02/26/and balance pending of $was closed outHere at the [redacted] ***, we strive to provide the best possible service to our customers In light of what transpired, we canceled the charge for the September 09, through December 09, and refunded $earlier today You should see credit back on your account within 3-business daysAgain, we apologize for the inconvenience caused and we hope you find this resolution satisfactory Should you have any questions, please feel free to call me at the number left on your voice mail earlier todaySincerely, Hope R [redacted] ***

From: H***, Brenda < [redacted] @baltsun.com>Date: Thu, Nov 12, at 9:AMSubject: FW: Damage due to delivery-Revdex.com Case# [redacted] - [redacted] account [redacted] To: "[email protected]" Hello [redacted] *** I’m waiting to hear back from *** [redacted] as you can see from this email trail I will respond to close out this case as soon as I hear back from [redacted] *** Sincerely, Brenda H***Circulation OmbudsmanTribune Media Group***@tribpub.com [redacted] From: H***, Brenda Sent: Thursday, November 12, 8:AMTo: [redacted] ***Cc: H***, BrendaSubject: RE: Damage due to delivery Good Morning [redacted] *** I am following up on my previous email sent on 11/ Was your damage property complaint resolved by MrG [redacted] Please let me know so that I may close out your Revdex.com complaint.I look forward to hearing back fromSincerely, Brenda H***Circulation OmbudsmanTribune Media Group***@tribpub.com From: H***, Brenda Sent: Thursday, November 05, 10:AMTo: ' [redacted] ***'Subject: RE: Damage due to delivery Hello [redacted] *** I received an email from MrG [redacted] , he stated he had called you and provide you with his direct phone number Would you be willing to confirm if he covered the cost of your damage?I look forward to hearing back from youSincerely, Brenda H***Circulation OmbudsmanTribune Media [email protected] From: [redacted] [mailto:***@***.com] Sent: Friday, October 30, 10:AMTo: H***, BrendaSubject: RE: Damage due to delivery Just wanted to touch base with you, because the Revdex.com has contacted me and is waiting for a response from me if this matter has been settled Please let me know if you've received any updated information.Thanks,Rosie From: [redacted] @baltsun.comTo: ***@***.comSubject: RE: Damage due to deliveryDate: Mon, Oct 21:59:+[redacted] *** Thank you for the email trail I will follow up with the manager of this area I will let you know of the outcome as soon as possible Sincerely, Brenda H***Circulation OmbudsmanTribune Media Group [redacted] @tribpub.com [redacted] *** From: [redacted] [mailto:***@***.com] Sent: Monday, October 26, 5:PMTo: H***, BrendaSubject: Damage due to delivery I sent you the emails, most of them have attachments from previous emails, so you can see the responses, and how I was bounced around As of about Sep30, I didn't here anything from anyone, but then on or about Oct19, I got the bill for newpapers that were being delivered I called the office on that day pr a few days later, and all I got was someone telling me is was my responsibility to call and cancel the paper, because it is assumed that even though I only asked for a year subscription, they had the right to charge my credit card and continue sending the paper until I cancel it They said they had no record of any complaints I had put in for this damage or any other time I called to say that the newspaper was thrown into my garden or even on the lower roof one time That is when I decided to put in the compaint, because it seemed as if no one cared what I was calling about they just wanted their payments for the newspaper.I would never have contacted the Revdex.com had this problem been resolved instead of being ignored I know that it might seem like a petty item, but it was something that I cherished and it is not replaceable, and the delivery person that did this must have seen what they had done, the least they could have done was leave a note apoligizing for the damage, but instead I got ignored I will attach the photos of the damage in case they don't show up on the emails I forwarded.Thanks, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I would have to purchase the Morning Call at the supermarket which would cost about $2.50 just for the Sunday addition. Don't they have anyone who can deliver the newspapers? Is my whole neighborhood going without deliveries? Regards, [redacted]

October 15, 2014 Regarding your complaint to the RevDex.com, filed on 10/2/2014. I would like to apologize for the delay in responding and the free papers coming to your address. Per our conversation your address has been added to our do not deliver list. By doing this you will... not receive any more free samples subscription from The Morning Call.Again apologize for the inconvenience this has caused you.Thank you for your valuable feedback.Please don’t hesitate to contact me directly if you have any more problems.Sincerely,Brenda HCirculation Ombudsman

below is copy of the email sent to *** *** ***
I’ve received your Revdex.com complaint concerning your request to
cease the Morning Call Weekly free paper.
I can’t apologize enough for the inconvenience this has caused you. I’ve communicated to the Market Manager
and
distribution team the number of times you’ve contacted Customer Service for the
failure to stop the Morning Call Weekly.
I’ve requested Management for a permanent resolution to cease the delivery
here
Again, please accept my deepest apology
If you have any more problems, please don’t hesitate to
contact me directly
Sincerely,
Brenda
H***
Circulation
Ombudsman
Tribune
Media Group
***@tribpub.com

below is a copy of letter mailed to *** ***
October 7,
Re: Case # ***
** ***
** *** *** **
Quakertown, PA ***
*** ***
Regarding your complaint to the Revdex.com,
file
date 9/24/I would like to apologize for the delay in responding to the billing
issue. I’ve viewed your account and your previous
promotion rate was due to expire on 7/4/15.
We mailed the first renewal notice on 6/6/15, second notice 7/4/15, and third
notice 9/13/15. We apologize that you
did not receive the first invoices through the United Postal ServicePlease use this letter as a confirmation that your
account has been zeroed out.
We appreciate your valuable feedback
If you have any additional questions, please feel free to
contact me directly
Sincerely,
Brenda H***
Circulation Ombudsman
Tribune Media
Group
*** * *** ***
Baltimore,
MD ***
***@tribpub.com
###-###-####

June 18, 2014Regarding your complaint to the Revdex.com filed date 5/24/14.Please accept my deepest apology for the delay in responding to your complaintI appreciate you taking the time to return my call letting me know the problem has been resolved and you were satisfied
after speaking with the District Manager.*** *** we do value your business, for your inconvenience I've applied one month credit to your account.Please don't hesitate to contact me directly if you have any more problems or concerns.Sincerely,

*** ***I've sent you an email request to confirm if the Weekly Morning Call paper was not delivered on your property. It has been two weeks since our last email conversationI was assured by our distribution team the delivery would be stopped. Please let me know.I look forward to hearing back from you.Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune Media
Group
***@tribpu

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Even though the response I received from Brenda H***, Circulation Ombudsman, with Tribune Publications indicates my account will be noted that I will not be charged for any of the premium editions, I feel they should not have planned on charging me, or anyone else, in the first place for something I did not authorize The absence of a request to cancel an additional charge should not be construed as an acceptance if the parties involved did not give their authorization to accept those charges to begin with
I contacted a number of people in person or through social media, and all but one was aware of these new charges to our subscription, and no one, including myself, recall receiving a post card in August of alerting us of the new charge Surely a publication could have put forth a better effort in notifying their subscribers of these new charges It should have been handled much like their promotion for subscribers to purchase their new TV Guide addition where they were given the option to acceptOne other point I'd like to make is that some of the publications that they are now calling 'Premium Issues' were included at no additional charge for many years Why they decided to start charging for them now in my opinion is unfair to their subscribers because much of it consists of paid for advertisements to begin with and some of the other premium publications subscribers don't want in the first place
Regards,
*** ***

below is copy of the email sent to *** *** ***
I’ve received your Revdex.com complaint concerning your request to
cease the Morning Call Weekly free paper.
I can’t apologize enough for the inconvenience this has caused you. I’ve communicated to the Market Manager
and
distribution team the number of times you’ve contacted Customer Service for the
failure to stop the Morning Call Weekly.
I’ve requested Management for a permanent resolution to cease the delivery
here
Again, please accept my deepest apology
If you have any more problems, please don’t hesitate to
contact me directly
Sincerely,
Brenda
H***
Circulation
Ombudsman
Tribune
Media Group
***@tribpub.com

In August 2015, at Musikfest, I was approached by a Morning Call Sales Representative asking if I wanted to receive the Morning Call for free I said "No thank you, I already receive the Express Times." He was extremely persistent, assuring me that I would get the paper for twelve weeks for free at absolutely no charge Against my better judgement, I said ok I began to receive the Morning Call every Thursday, Saturday and Sunday Twelve weeks came and went and I continued to get the paperI was quite surprised when I got a bill in May in order to renew and pay for my Morning Call subscription Unbeknownst to me, I had been signed up for a continuous subscription which would continue until I called the Morning Call in order to cancel the subscription After contacting the Morning Call to cancel my subscription on June 15, I was told that I had a balance of $for a past due balance I think think the is an extremely dishonest and unethical business practice on the part of the Morning Call The sales representative completely misrepresented the "free" paper situation Apparently they are banking on people paying the bill and continuing the subscription whether they really want it or not

*** ***
Please accept my apology for the service issues and the
delay in responding your complaint. I
was able to speak with *** *** concerning your home delivery service. I’ve contacted our distribution team to work
on correcting your home delivery service
to get the service back on
track.
I’ve asked our local staff here in Baltimore to give you a
call on Sunday to confirm if the paper was delivered
Again, please accept my apology for the inconvenience this caused
you
Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune
Media Group
N
Calvert Street
Baltimore,
MD
***@tribpub.com
###-###-####

below is a copy of letter mailed to *** ***
October 7,
Re: Case # ***
** ***
** *** *** **
Quakertown, PA ***
*** ***
Regarding your complaint to the Revdex.com,
file
date 9/24/I would like to apologize for the delay in responding to the billing
issue. I’ve viewed your account and your previous
promotion rate was due to expire on 7/4/15.
We mailed the first renewal notice on 6/6/15, second notice 7/4/15, and third
notice 9/13/15. We apologize that you
did not receive the first invoices through the United Postal ServicePlease use this letter as a confirmation that your
account has been zeroed out.
We appreciate your valuable feedback
If you have any additional questions, please feel free to
contact me directly
Sincerely,
Brenda H***
Circulation Ombudsman
Tribune Media
Group
*** * *** ***
Baltimore,
MD ***
***@tribpub.com
###-###-####

October 15,
Re: Case # ***
*** ***
** *** *** ***
Summit Hill, PA ***
*** ***
Please accept my apology for the service issues againThere
is a new contractor on the route and
the Manager of this area will be working with
the contractor to get the service back on track.
I have credited your account for an additional weeks for
the service issues. This credit will
extend your paid through 2/25/
Again, please accept my apology for the inconvenience
Sincerely,
Brenda H***
Circulation
Ombudsman
Tribune
Media Group
N
Calvert Street
Baltimore,
MD
***@tribpub.com
###-###-####

February 2, 2017Our sincere apology for the frustration you have experienced
with our delivery service. As promised,
this was addressed with our distributor for immediate resolution. Upon my follow up call earlier today, I was
very happy to hear, paper is now delivered as scheduled.In regards to your concern on credits, please be assured that
credit has been applied for July 18, 19, 20, 21, and 25. In addition, we have applied a courtesy
credit of two weeks for the inconvenience caused as we worked in getting this
matter resolved.We hope you find this resolution satisfactory and that you
will continue to enjoy your subscription to The Morning Call.Sincerely,Hope R.CSSS Team