The Walker Lane Reception Center, L.C.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be continuing my complaint though if American Family does not get back to me as promised by the end of November.
Regards,
Karen [redacted]

January 9, 2017       Revdex.com of Wisconsin 10019 W Greenfield Ave Milwaukee, WI 53214           RE:   Complaint File Name:    Joseph  [redacted]     The attached complaint was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       Shayna E [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. (800) 692-6326 X30799 [email protected] Tell us why here...

September 25, 2015 Revdex.com of Wisconsin     RE:   ComplaintFile Name:    [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect theconfidentiality of non-public information relating...

to our consumers and otherswho rely upon us.  Maintaining theconfidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter. Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Anganic [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard from the business yet, as their estimated reply date is 7/24.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Unfortunately, the Advocacy Center has not been able to assist thus far so I have no faith in them responding appropriately to me.  Unfortunately, I am of the opinion that American Family is turning a deaf ear to me which is why I am turning to you.  The Revdex.com and all the consumers that rely upon you have the right to know what they may be up against if they insure anything with this company.  My eight-year-old car is totaled and I need for them to admit this fact and handle it accordingly.  I don't know why they are insisting on putting me on the road in an unsafe vehicle.  As previously mentioned, the research done by me included getting valuations from four reputable, very commonly used valuation tool options available to consumers and they all came in very close to each other with a range of high $12,000 for very good condition (about 23% of all vehicles) and $13,900 for excellent condition (only 3% of ALL vehicles on the road).  My car is 8 years old and I am not the original owner so it was not in excellent condition.  American Family uses just one valuation tool to render their official ruling and it is the one and only site that values used cars using a national average which is always inaccurately high.  Because American Family only uses one national average and looks at nothing locally as to values and such, they are able to very unfairly inflate the value as they see it.  The result is they close the claim and send people off in extremely unsafe vehicles thus causing potential for harm to the driver and everyone else driving on the road with him or her.  Based upon all the research done to date, American Family is cheating me.  Also, as previously mentioned, the highest point of value they can realistically claim for my car is $[redacted] (and that's rating on the higher end of the highest valuation).  80% of that is $11,200.  Damage costs so far are $11,361+.  Additionally, there is pain and suffering in this case as well.  I've been horribly inconvenienced by their mishandling of this case.  I've had to adjust my work schedule in order to ride with others because a rental car was only available to me for 25 days.  This has been going on since January 13 and it is today April 22. 
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Francisco [redacted]

October 24, 2017       Revdex.com of Wisconsin [redacted] [redacted]
[redacted]           RE:   Complaint File Name:    Robert [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 7, 2017     Sincerely,   Shayna [redacted] American Family Mutual Insurance Company, S.I. ###-###-#### X[redacted]

January 5, 2017       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214           RE:    Complaint File Name:     ...

Matthew  [redacted], your file [redacted]     The above complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 19, 2017.     Sincerely,       Sara E [redacted] Consumer Affairs Advocate American Family Insurance Company (800) 692-6326 X30799 [email protected]

December 5, 2016   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    [redacted], 11860488  The above complaint was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 19, 2016.  Sincerely,   Sara E [redacted]Consumer Affairs AdvocateAmerican Family Insurance Company[redacted]

American Family Insurance still refusespay on the claim. They are very goodat taking in fees, but not very goodat paying claims.  Two inch hail hit my house, but yet they claim there is nodamage to the roof, doors, gutters,down spouts, windows, and vents.  Yet a neighbor got their roof approved by their insurance company?

March 21, 2016       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Kathie [redacted], your file [redacted]     The above complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant directly by April 4, 2016.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

June 20, 2017   Revdex.com of Wisconsin[redacted]
[redacted]  [redacted]       RE:    Complaint File Name:      Jenifer   [redacted]  The attached complaint/inquiry was...

received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 3, 2017.  Sincerely,   Theresa [redacted]Consumer Affairs Advocate[redacted]
[redacted]
[redacted]

December 21, 2017       Revdex.com of Wisconsin [redacted]
[redacted]           RE:   Complaint File Name:    Rebecca [redacted]     The attached complaint/inquiry was received today.  I have asked the appropriate department to research the additional concerns and respond directly to the complainant by January 2, 2018.     Sincerely,   Shayna [redacted] American Family Insurance Company [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
American Family Insurance is just using that as an excuse to not do anything about complaints.  Just another excuse to add to the list that they have given me to not pay the money they owe me.  They've had plenty of time to pay me.
Regards,
Robert [redacted]

December 5, 2016       RE:   Complaint File Name:    David A [redacted]  The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. As previously advised, the concerns presented have been forwarded to appropriate department for review. A response will be provided to the consumer directly by December 16, 2016.   Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

April 17, 2017   Revdex.com of Wisconsin [redacted]
[redacted]  [redacted]       RE:      Complaint File Name: Tammy [redacted]  The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, our company has responded directly to Ms. Tammy [redacted].  Sincerely,   Sue [redacted]American Family Mutual Insurance Company, S.I. [redacted]
[redacted]

November 10, 2016       Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    Karolina  [redacted]     The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.     Sincerely,       John D [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company ([redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
One more time I am writing to express my disappointment with American Family Insurance. This is week six since I reported this accident, and American Family has not been able to resolve the matter. I have done everything that I have been asked to do: the vehicle is at their salvage yard; the car title is with the salvage yard title department; etc. Yet, American Family does not seem to have the willingness to make a settlement. My car rental expenses are increasing every week, and I am at more than a $1,000.00 worth of auto rental expenses. American Family still has not made any move to help me in the auto rental expenses. I am very, very frustrated where I am, but I don't know what to do next. I have, against my will, applied and obtained an auto loan, and I am now beginning to shop for another vehicle.I am giving up the fight at this point, and I very much thank Revdex.com for the tremendous effort that Revdex.com have made to see this matter resolved.
Regards,
Sebastine [redacted]

We have received your follow up.  Complainant was responded to directly.  I apologize if you did not receive our previous acknowledgement, please see attached.   Thank you. John [redacted]Consumer Affairs - American Family Insurance