The Wellbridge Company

I am an active member, currently going through cancellation process. So this does not concern fees pertaining to cancelation. It’s much worse.
They have over billed me days after I have already paid my dues on TWO occasions within the span of 6 business days. They keep taking extra money out of my account. They take more money from my bank account than what I agreed to in the contract that I signed. They have overcharged me by $109 over the course of those 6 business days. When emailing they refuse to provide proper info, refund me, or even get back to me in writing to acknowledge the overcharges. I have asked for an invoice of the charges and the amount to be refunded in writing and neither has been produced. My membership representative has stopped responding to my emails after emailing me just once with incorrect information (didn’t even address me by the correct name). They keep withdrawing more money from my account without my authorization bc and will not refund me when I attempt in every way I know how to bring it to their attention. This ordeal has cost me so much time and energy. I want my money back. Give me my money back. CAC - Colorado athletic club Boulder. Nov 18 2021.
Membership rep is Micah Smith

Oh and... They still have my billing info... if I cancel my card they will add more “late fees” send me to collections!

Complaint: [redacted] I am rejecting this response because: Thank you for canceling the outstanding balanceYou can check your records and see that I have not used the gym in over a yearOver $in unauthorized charges is a lot to swallow because your employee did not file the paperwork correctly Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because the business has not resolved the issue yetThe record should be under [redacted] Paid by [redacted] Note: not [redacted] , as spelled in previous responseThe payment transaction took place on 4/1/and went through according to Bank of America on 4/2/ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I propose we split the difference and I’ll pay $and I’ll just drop the complaints lodged with Revdex.com and GA governmental organizationsI think that would be a fair compromiseIf agreeable, I’ll pay that amount immediately and we can close this case and all get on with our lives Sincerely, [redacted]

The membership was closed / cancelled on 2-1- Credit card refund was processed on 2-6-for $

The management of [redacted] has waived the balance of That debt is not due and payable

Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ In an effort to maintain customer satisfaction, the management of the Colorado Athletic Club has waived the balance due of $Therefore, Mr [redacted] has no financial responsibility to the Colorado Athletic Club Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/15) */ ***Document Attached [redacted] * [redacted] @gmail.com XXX-XXX-XXXX [redacted] Drive Boulder, Colorado USA XXXXX Ms [redacted] Liebsock Trade Practice Specialist Denver Revdex.com [redacted] East [redacted] Avenue Denver, Colorado XXXXX RE: Colorado Athletic Club Dispute / Member #XXXXXXX September 14th, Dear Ms [redacted] I'm writing as a follto my Revdex.com case ID XXXXXXXX regarding a health club membership I cancelled with the Colorado Athletic Club (CAC) at their 29th Street location in Boulder Colorado on May 4th I cancelled the membership due to on-going poor maintenance of the facility and rising dues Since cancellation I’ve written CAC management and communicated with their accounting department regarding membership duesIn order to help explain the situation I’ve attached two pieces of correspondence and two additional documents regarding my account; Letter from me to CAC dated 6/25/outlining the sequence of events and poor facility maintenance Final Notice from CAC dated 8/14/indicating an inaccurate balance owed of $ E-Mail correspondence with Ms [redacted] ( [redacted] ) Apodaca of CAC’s accounting department, documenting her refusal to correct and re-issue an accurate Final Notice Copy of my original CAC Membership Application / Agreement dated 12/12/ Points of my complaint against CAC are as follows; The disputed amount is $constitutes dues owed for the month of June of -CAC can verify that I didn't use their facility at any time during the month of June, CAC’s accounting department representative MsApodaca has steadfastly refused to issue an accurate Final Notice, a deceptive practice By completing the Membership Application / Agreement each party has a duty to performIn my letter to CAC dated 6/26/I’ve documented on-going poor maintenance at the facility, including a steam room that has never worked properly over a period of years and numerous other broken or poorly maintained amenitiesFrom my perspective CAC hasn’t come close to keeping up their end of the agreement I’ve made repeated attempts to contact CAC managers including the letter to [redacted] COO and phone messages for [redacted] manager but have never had any direct communication returned from either of themIn Ms [redacted] e-mail she essentially tells me to "pay us $138, we'll waive the remaining balance" explaining it's a "deal’ being offered to me with nothing in writing accurately stating what is actually owedThis is a deceptive trade practice and there's no factual basis for their $claim My position is that CAC hasn't adequately maintained the facility or kept up their end of the Membership Agreement over the past years, their refusal to issue an accurate statement of monies owed is a deceptive business practice and I didn’t use the facility in June of so I shouldn't have to pay them anythingYou don’t have to go far online (starting with the Revdex.com website) to find many similar accounts of people’s experiences with CAC I appreciate your consideration of this matter and welcome the opportunity to discuss how we can work together to resolve the situationPlease feel free to contact me directly Sincerely * [redacted] Final Business Response / [redacted] (4000, 11, 2015/09/16) */ Unable to open attachment Final Consumer Response / [redacted] (2000, 16, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/12/21) */ The management of the [redacted] has reviewed [redacted] membershipWe have decided, as a customer service issue, to waive the balance of $ Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for removing the outstanding balanceWe did enjoy the gym, we are sorry that it had to come to this

Complaint: [redacted] I am rejecting this response because: the name on my account was [redacted] I also included the account number in the original requestThanks, Sincerely, [redacted]

[redacted] No written request to terminate the membership was located at the facility or at the corporate office of the [redacted] *** Would Ms [redacted] happen to have a copy of the form that was signed?

The management of the [redacted] *** will be refunding $via check The address we have on file for Ms [redacted] is [redacted] *** Is this address still correct?

Attached is a copy of the membership agreement that [redacted] signed Section 4A addresses the cancelation policy which [redacted] specifically initialed The [redacted] cancelled the membership exactly as related to the terms and conditions of the agreement that was signed By signing the agreement, [redacted] promised to abide by everything in that document

[redacted] signed up for a month membership agreement on 8/17/ [redacted] also purchased a month personal training package in the amount of $3, [redacted] asked to prepay his account [redacted] made a payment on his account in the amount of $3, [redacted] thought he was paying for his personal training as well as his monthly duesThe amount of $3,was sufficient to cover his personal training, but not his monthly duesEach month his monthly dues, as well as his personal training package, was being deducted from the credit on his accountIn the month of March when he no longer had a credit on his account, he was charged his monthly dues, and his last personal training installment, on the credit card on file [redacted] called 3/15/17, and was explained that the charges on his credit card, and what they were for [redacted] was upset, and asked that [redacted] call him back [redacted] was called on 3/20/17, we were able to resolve his complaintHis account will be credited one month dues in the amount of $ [redacted] was satisfied, and in our last conversation he said he felt content with the resolution

Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ A membership agreement / contract was signed by [redacted] on 6-8-That membership agreement did state that a month membership is required which was initialed by Mr [redacted] The contract also addresses the cancelation policy which was initialed by Mr [redacted] [redacted] did contact the corporate office for New Mexico Sports and Wellness on 10-15-After that conversation the outstanding balance of $was adjusted off which were the October membership dues? An exception was made to the cancelation policy and months of membership dues were paid which covered dues for July, August and September membership dues

The outstanding balance of $was waived but no refund can be authorized at this point in time without documentation that a request to terminate was received on We are unable to verify with the employee due to that person no longer working for the [redacted] ***

We have numerous members with similar names We would need a date of birth to narrow down our search

The [redacted] is unable to locate a current or past membership under the name of [redacted] Could it have been under a different name?

Complaint: [redacted] I am rejecting this response because I am waiting for the check to arriveOnce it arrives, I will accept officiallyPlease let me know when the check has been mailedThank youI appreciate the business' decision to refund me my money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Thank you for looking into it with the clubI will await your next step Sincerely, [redacted]

The corporate office for New Mexico Sports & Wellness will be sending a check for $to [redacted] in the next few days