The Wellbridge Company

I have attached a copy of the “Leave of Absence” form signed by Ms. [redacted] which does address what would take place if a member wanted to cancel the membership while on leave.  I also have attached a copy of the membership agreement / contract which also addresses that situation.  By...

signing these two documents, Ms. [redacted] agreed to abide by the terms and conditions contained in these documents.   As far as the phone conversation goes, the call we dropped by the phone system and Ms. [redacted] did not call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Attached is e-mail traffic between Mr. [redacted] and the General Manager of the Union Station facility and the personal training agreement signed by Mr. [redacted].  The management of the [redacted] is of the opinion that everything reasonable has been offered to Mr. [redacted].

Management has decided that if $112.00 is received by 3-7-18 at the facility, the remaining balance would be waived.

[redacted] did sign a membership agreement / contract on 5-20-15 with the Colorado Athletic Club.  That document does contain the cancelation policy, which [redacted] did initial, that does require a 30 day written notice to terminate the membership and then the end date would be the follow first...

of the month. [redacted] did request termination of the membership on 1-26-16 and therefore the membership will be terminated on 3-1-16.  That termination date does abide by the terms and conditions of the membership agreement that [redacted] did sign.  The management of the Colorado Athletic Club would be happy to provide the Revdex.com and [redacted] a copy of this document.

Complaint: [redacted]
I am rejecting this response because I am waiting on the business to finish the research. If they supply me with an email I will be happy to forward the emails I have on file proving that [redacted] was enrolled as well as payments.
Sincerely,
[redacted]

The corporate office for New Mexico Sports & Wellness will be sending a check for $225.00 to [redacted] in the next few days.

Ms. [redacted]  was informed that the massage package was non-refundable but can be used toward another therapist.  She refused.  Ms. [redacted] was also informed that we would credit dollar for dollar towards monthly dues at the [redacted] facility.  She refused.

The outstanding balance of $184.00 was waived but no refund can be authorized at this point in time without documentation that a request to terminate was received on 2015.  We are unable to verify with the employee due to that person no longer working for the [redacted].

The membership was closed / cancelled on 2-1-17.  Credit card refund was processed on 2-6-17 for $210.34.

Initial Business Response /* (1000, 6, 2015/09/09) */
The management of New Mexico [redacted] and [redacted] has decided to comply with Ms. [redacted]'s request. Her personal training balance has been reduced to $200.00. The current balance due on her membership is $293.25 which includes the $200.00 and...

monthly dues of $93.25.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. I will pay the balance.

Initial Business Response /* (1000, 6, 2015/09/14) */
In an effort to maintain customer satisfaction, the management of the Colorado Athletic Club has waived the balance due of $281.00. Therefore, Mr. [redacted] has no financial responsibility to the Colorado Athletic Club.
Initial Consumer...

Rebuttal /* (3000, 9, 2015/09/15) */
[redacted]Document Attached[redacted]
*. [redacted]@gmail.com XXX-XXX-XXXX
[redacted] Drive Boulder, Colorado USA XXXXX
Ms. [redacted] Liebsock Trade Practice Specialist Denver Revdex.com [redacted] East [redacted] Avenue Denver, Colorado XXXXX
RE: Colorado Athletic Club Dispute / Member #XXXXXXX September 14th, 2015
Dear Ms. [redacted]
I'm writing as a follow-up to my Revdex.com case ID XXXXXXXX regarding a health club membership I cancelled with the Colorado Athletic Club (CAC) at their 29th Street location in Boulder Colorado on May 4th 2015. I cancelled the membership due to on-going poor maintenance of the facility and rising dues.
Since cancellation I’ve written CAC management and communicated with their accounting department regarding membership dues. In order to help explain the situation I’ve attached two pieces of correspondence and two additional documents regarding my account;
1. Letter from me to CAC dated 6/25/15 outlining the sequence of events and poor facility maintenance.
2. Final Notice from CAC dated 8/14/15 indicating an inaccurate balance owed of $281.00.
3. E-Mail correspondence with Ms. [redacted] ([redacted]) Apodaca of CAC’s accounting department, documenting her refusal to correct and re-issue an accurate Final Notice.
4. Copy of my original CAC Membership Application / Agreement dated 12/12/11
Points of my complaint against CAC are as follows;
1. The disputed amount is $113 constitutes dues owed for the month of June of 2015 -CAC can verify that I didn't use their facility at any time during the month of June, 2015.
2. CAC’s accounting department representative Ms. Apodaca has steadfastly refused to issue an accurate Final Notice, a deceptive practice.
3. By completing the Membership Application / Agreement each party has a duty to perform. In my letter to CAC dated 6/26/15 I’ve documented on-going poor maintenance at the facility, including a steam room that has never worked properly over a period of years and numerous other broken or poorly maintained amenities. From my perspective CAC hasn’t come close to keeping up their end of the agreement.
I’ve made repeated attempts to contact CAC managers including the letter to [redacted] COO and phone messages for [redacted] manager but have never had any direct communication returned from either of them. In Ms. [redacted] e-mail she essentially tells me to "pay us $138, we'll waive the remaining balance" explaining it's a "deal’ being offered to me with nothing in writing accurately stating what is actually owed. This is a deceptive trade practice and there's no factual basis for their $281 claim.
My position is that CAC hasn't adequately maintained the facility or kept up their end of the Membership Agreement over the past 3 years, their refusal to issue an accurate statement of monies owed is a deceptive business practice and I didn’t use the facility in June of 2015 so I shouldn't have to pay them anything. You don’t have to go far online (starting with the Revdex.com website) to find many similar accounts of people’s experiences with CAC.
I appreciate your consideration of this matter and welcome the opportunity to discuss how we can work together to resolve the situation. Please feel free to contact me directly.
Sincerely.
*. [redacted]
Final Business Response /* (4000, 11, 2015/09/16) */
Unable to open attachment
Final Consumer Response /* (2000, 16, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because I am waiting for the check to arrive. Once it arrives, I will accept officially. Please let me know when the check has been mailed. Thank you. I appreciate the business' decision to refund me my money. 
Sincerely,
[redacted]

The management of [redacted] has waived the balance of 260.70.  That debt is not due and payable.

The management of the [redacted] will be refunding $400.00 via check.  The address we have on file for Ms. [redacted] is [redacted].  Is this address still correct?

The membrship is scheduled to terminate on 5-1-18 per the terms and conditions of the membership agreement that was signed.  I also have attached a copy of the cancelation form which states a cancelation of 5-1-18.  That form also includes an example of what is considered a month.

We are researching the issue with the club.  Please feel free to e-mail any and all documentation to [redacted]

Initial Business Response /* (1000, 6, 2015/08/25) */
Attached is all documentation to prove that Ms. [redacted] agreed to pay the $481.35 that is due and payable. The documentation being the Blast Camp Agreement and e-mail communication.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The management for the corporate office of [redacted] did discussed the conversation between [redacted] and [redacted].  [redacted] was reprimanded for her demeanor.  [redacted] was contacted by a manager on the same day (8-25-17) and a down payment of $100 was taken towards the...

debt and a payment plan was set up to resolve the remaining balance.  As long as [redacted] complies with that payment plan, nothing will be sent to a third party collection agency.