The Wellbridge Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We will process a credit card refund of $charged on 7-2- Generally speaking, the credit will not reflect on the customer's credit card for about 5-business days

Mr*** called the corporate office of the Colorado Athletic Club on 12-4-and stated he did cancel at the facility but also stated that he did not remember if he filled out a cancelation form. The corporate office did reach out to the facility to see if they had such a document.
The facility looked at all documents submitted in September of and no cancelation form was found for Mr***. As a courtesy, the management of the Colorado Athletic Club allowed a 1-1-cancelation. At this point in time no refund can be authorized

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/19) */
Ms*** did sign a membership agreement / contract on XX-and specifically initialed the portion of the document that outlined the cancelation processWe have to assume Ms*** read the document and the cancelation policy before signing
the agreementLetters were mailed to Ms*** regarding the past due situation but they were retuned by the US Postal Service as unable to forwardThe corporate office of the Northeast Athletic club also sent e-mail's and left voice mails but there was no response to those by Ms***On 6-9-the situation was discussed with Ms*** who refused to pay anythingOn X-$was forwarded to a third party collection agencyIn an effort to resolve this matter, on X-the management of the Northeast Athletic club did offer a settlement amount of $if paid by 8-31-There has not be a response by Ms*** related to the settlement offer

Complaint: ***
I am rejecting this response because:The issue here is not a dispute resolution for your $that you feel that I owe you. The issue that is being disputed is the cancellation form not being properly processed which has led to $of money being taken from my account after the membership was originally cancelled and another $being turned over to collections after one of your employees informed me that I was waiting on a response from a manager and general manager regarding the issue. That is a total of $in damages that your companies lack of proper filing has caused me not including time spent and credit damage that has resulted due to how this is being handled by your company. If taken to court not only am I confident of the fact that with the current chain of emails and responses I would have no problem seeing this through and retrieving a full refund from your company but I am also confident that your legal department will pay out prior to court. What I have offered you is a more than fair split of your mistake as I do not wish to continue dealing with this issue and would rather not have to spend more time perusing the full refund of what is owed to me.In case you needed the percentages calculated out for you that is a 52/split on the money that you overcharged me, just to be clear we are not settling on what I owe you because I don't owe you anything from the point at which I canceled the membership that was not properly processed by your company. Please feel free to rethink your answer prior to closing this out with Revdex.com as not being able to come to a resolution. I will not be making further negotiations on the amount please accept the money that you have already taken from me as your negotiation and I will be happy to send you the dates and amounts again if you are wanting to verify the sporadic transactions that show issues with your billing system.
Sincerely,
*** ***

There is no record of a summer camp listed under *** ***. Most likely it is under the son’s name. We would need his full name to do additional research

Complaint: ***
I very much appreciate that! I've been very happy with the way you have handled this complaintI had really wanted for my son to attend Blast camp in 2013, and with the way you've handled this complaint I would like to enroll him for Because of the timeframe with us emailing back-and-forth before a decision could be made, I was unable to enroll him in camp before the March deadline for early enrollment, but I quite simply didn't know if you would be offering the money back or a week of campTherefore I am requesting that you allow me to enroll him at the early bird rate, even though we are now past that dateI am planning to have him in camp this year for to weeksWould that be OK with you? Thanks.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/26) */
Mr*** signed a membership agreement / contract on 1-30-with an initial monthly dues rate of $Mr*** was never billed more than thatThe document also addresses the cancelation policy which Mr*** initialedThe policy
does state that all requests to terminate a membership must be in writingThe management of the Colorado Athletic Club would be happy to forward a copy of that membership agreement to Mr***
There is documentation that Mr*** call the corporate office of the Colorado Athletic Club on 7-6-inquiring what the cost would be to add his girlfriendDuring that conversation there was no mention of a request to terminate the membership
An e-mail was received from Mr*** on 9-10-bringing up his cancelation issueThe membership was cancelled effective 10-1-based on that dispute which is an exception to the cancelation policy
Mr*** did pay the balance of $via credit card on 10-22-The balance is a valid debt based on the membership agreement and no refund will be issued at this point in time
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I, Mr***, acknowledge the policy statement in reference to cancellation being needed in writingHowever, we need to clarify the actions taken during the phone conversation mentioned on 7-6-15:
The call was made due to repeated miss-quoting of the membership pricing by the gym which Wellbridge representsAfter being unable to return my membership to the fee agreed upon when signing the earlier contract, I asked the customer service representative to remove my girlfriend and *cancel the account*She said that she understood and would have the cancellation processedI was given no reason to believe otherwise and I would receive confirmation of the cancellation, being assured that this would be processed
I understand that this was an error on the part of the Wellbridge customer service representative, but the company has been uncooperative in working with myself and the gym (Colorado Athletic Club of Boulder) to acknowledge and resolve the issueThe membership was cancelled on 10-1-after I received the first notification that my membership was renewed with additional late feesEmails to Wellbridge were met with short, abrupt responses from Mr***Because of this, I went back to the gym and presented the emails to Mr*** *** (account/sales manager) and his associatesMr*** assured me that this was clearly an error made by Wellbridge and that he would work with them to reduce the error and change the fine to a simple cancellation fee (as it should have been normally handled)This led nowhereWellbridge was unwilling to work with the MrWeninger and refused his request which he had promised to me
Wellbridge is a company that is unwilling to acknowledge its errors, does not keep full record of its customer interactions, and displays a lack of accountability in its customer service when addressing its own billing practices
My initial resolution request of refunding the bill, along with an apology from Mr***, standsWhile I do not have documentation of conversations made with gym management or over the phone with Wellbridge associates, I have attached the emails between the gym and Wellbridge in regards to this matter for further reference
Thank you
Final Business Response /* (4000, 10, 2015/10/28) */
We are unable to open the attachment
The management of the Colorado Athletic Club is willing to make a compromise related to this situationMaking the assumption that a request to terminate the membership was expressed on 7-6-and making an exception to the written portion of the termination policy, the membership would have terminated on 9-1-This would have made Mr*** responsible for the August monthly dues of $We would be willing to refund $of the $payment made on 10-22-
Please let us know if Mr*** is willing to accept this compromise
Final Consumer Response /* (2000, 12, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund is agreeable, on the condition I still receive an apology from Mr***The case will be resubmitted to the Revdex.com if the refund is not processed by the end of the calendar year
Thank you

Complaint: ***
I am rejecting this response because:Do not accept responseI do not have the original cancellation paper because I assumed that *** had processed itYou can check and see that I have not used the gym in over a year (since I cancelled). Sincerely,
*** ***

The management for the corporate office of *** *** *** * *** did discussed the conversation between *** *** and ***. *** was reprimanded for her demeanor. *** *** was contacted by a manager on the same day (8-25-17) and a down payment of $was taken towards the debt and a payment plan was set up to resolve the remaining balance. As long as *** *** complies with that payment plan, nothing will be sent to a third party collection agency

Complaint: ***
I am rejecting this response because I have forwarded email documentation and I'm now waiting for the business to respond.
Sincerely,
*** ***

The management of New Mexico Sports and Wellness will initiate a credit card refund of $

Initial Business Response /* (1000, 6, 2015/10/20) */
Our records indicate that Ms*** is in the process of doing a charge back via her credit card company for the $referenced belowWe will contact the credit card company with instructions to allow that charge backThe end result
being that her credit card will be refunded the $
Initial Consumer Rebuttal /* (2000, 8, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We wanted them to remove the charge for the month that they claimed we still owed them for membershipIf they allow the credit to go back to our *** *** as they say, then we'll be satisfied

The membership agreement / contract that were signed on 1-19-does address the cancelation requirements which does state that a written request to terminate a membership is needed. That particular portion of the agreement was initialed by *** ***. When *** *** brought up the initial
complaint that a written cancelation request was submitted the facility was contacted and there was no documentation that anything was received at the facility that *** *** submitted. *** *** also called the corporate office of the *** *** *** on 10-11-stating he has documentation that he cancelled the membership. He was asked to provide that documentation so research could be done and he refused because he stated that he was busy. It was stated to him that without that documentation no additional research can be done. *** *** started in with inappropriate language and then hung up

A refund check in the amount of $was sent to Ms*** on 1-13-

I do not consider the reply to be a settlement offer to resolve the indebtedness of $

*** *** has not visited the facility since 4-11-and therefore the management of the *** *** *** considers this complaint to be invalid and therefore no refund will be issued at this point in time

Complaint: ***
I am rejecting this response because: This response is incorrectI was personally insulted & threatened by a representative in the billing department, and then hung up onThe employee threatened to slander me on a public forum for "not paying my bills" and then hung up the phone on meI have not set foot in the gym since April 2017, and I followed the directions of the letter cancelling my membership by December 31stNo where on this piece of correspondence indicated that I needed to do so with days noticeI do not see why I should pay $for the month of January, as I did not utilize any services by this facilityThere were no services renderedTo request money from me at this juncture is essentially highway robberyThis business has a history of not honoring written contracts, and changing the terms of written contracts with other members.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/25) */
The membership to the Clayton Athletic club has been cancelled for *** ***All monies paid via credit card will be processed as a refundWe apologize for the issue this may have caused