Dear *** ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matterOur records indicate that your transaction was required to undergo a validation process in compliance with our Anti-Money
Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separatelyA total refund for the amount of $1,was processed on June 12, and this transaction was paid on the same day.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced interacting with our operators over the phonePlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe thank you for your feedback and want you to know that we have taken the necessary steps to correct the issue. As an apology for the inconvenience Western Union has added points into your MYWU account, equivalent to two fee free transactions.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***You may also email us [email protected], The Western Union Executive Resolutions Team
Dear Mr***,Western Union is writing in response to the complaint received from you through the Revdex.com portalPlease be aware that the sender's name has been changed accordinglyFurthermore, we have confirmed that you have not picked up your refund of the service feesWestern Union has created a new Money Transfer Control Number to refund the service fees, as the original has expired after days. The details of the new refund of the service fees have been sent to you via separate emailPlease collect the refund within calendar days from today, March 3, We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely,The Western Union Executive Resolutions Team
Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernThe Money Order department received the required documentation to work on your refund request on September
23,Your reimbursement has been processed and all the details have been e-mailed to you on September 27,2016.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced. In your complaint, you request that *** send the funds related to your December and January mortgage payments to
your new mortgage companyPer your Program account information, *** sent your scheduled December mortgage payment to *** *** in the amount of $2,771.86, check #Following the receipt of this payment, *** *** returned this check to *** along with a note stating that effective September 23rd, 2016, this loan had been transferred to another mortgage company, *** ***Following receipt of this notification from *** *** in early January, *** updated your mortgage servicer information to *** ***Your January mortgage payment, check #***, which also was sent to *** ***, was stopped per your request with our customer service representative on January 20th, This representative also offered to reach out to your mortgage company to assist in explaining the situation and helping waive any potentially incurred late feesThis request was refusedOur records indicate you also elected to close your Program participation on this date*** regrets that this situation resulted in your decision to end your Equity Accelerator ProgramSection of your Equity Accelerator terms and conditions outlines your responsibilities as a customer, specifically, Section 7(v), regarding changes to your mortgage servicing relationshipUnfortunately, in this case, *** was not notified timely of this mortgage servicing change which resulted in your December and January mortgage payments being sent to the incorrect mortgage servicerOn January 23rd, 2017, *** reissued the check for your December mortgage payment in the amount of $2,On February 1st, 2017, *** reissued your January mortgage payment in the same amount, $2,Both of the checks were sent to your new mortgage servicer, *** ***A copy of the checks were provided to you in a seperate email for your referenceIn addition to the resending your December and January payments to your new mortgage servicer, as a courtesy, *** has also agreed to reimburse the late fees associated with the December and January mortgage payments for the amount of $We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear *** ***,We have been able to confirm that you currently have points that were transferred to card ending *** on 8/12/Please see message from our financial team below:We do apologize for the inconvenience this has caused you.Please be advised that your account with your email address is just newly createdBased on the record, you have created this for security reason as there was a suspicious activity happenedIf you had a previous account deactivated, that was not related to your new account and once deleted all the information as well as the date it was created will no longer appear on our recordHowever, transaction history can be requested as transactions are recorded using other tools and are not affected when account is deactivated.Kind Regards,Executive Resolution Team
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernThe Money Order department received your e-mail on April 12, The forms that you submitted provide
clear time-frames regarding how long it will take for the request to be processed (up to days). Western Union does not guarantee that the payment will be recovered from the Bank Of First Deposit (BOFD)Western Union will be acting on your behalf to collect the funds from the BOFDThe Forgery Department will provide the results of the investigation as soon as it’s completed.Our Forgery Department has no power to influence the investigation process once the claim is submitted to the BOFDThe length of time that it takes for the BOFD to resolve each case varies by institution. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyAn investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you, as soon as they are made availableWestern Union is working diligently to conclude our investigation with the agency in question and will communicate with you as soon as we receive additional information regarding this matterWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind Regards, *** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.As previously requested, we will require a copy of your bank statement dated November 25, to the present, as our records indicate that this Money Transfer was cancelled and we have not received funds
from you.Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.Kind Regards,*** ***
Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reported the incident that you encountered on the Web site to the Digital Technical team for reviewOur Digital Accounting team
confirmed that we did not receive any funds from your bank account because the transfer was canceled within minutesWe have noticed that you have been able to send funds online without any issues.As a courtesy, we have awarded your MYWU account with points which you can use to cover the fees on your next money transfer.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear Mr***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matterOn November 17, at 4;PM Eastern Standard Time, you initiated a transfer for $to *** ***.Our records
indicate that you called on November 19, to cancel the transfer since the receiver did not need the money, hence a refund was processedYou were also advised that a refund for the principal amount of $was going to be processed.In addition, you mentioned on your email that you would like to get your fees back; however, since there was no faulty service on our side, we cannot honor your request.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely, The Western Union Executive Resolutions Team
I will accept this issue since they state they are mailing the refundIf they do not comply, I will ask for help againHopefully they do come through and refund the money as promisedIf that's the case, I appreciate their help and yours
I have never had a problem with any other money order companyI don't find it a coincident that most of the money orders never made it to their intended destinationsI did not want the $fee backI would like the $fee backI wouldn't have had to pay that fee if there was no problem with the money orders
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response
Dear ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
The address you provided does not match the information we have on filePlease provide a signed, notarized statement of your new address and a clear copy of your valid, government-issued photo identificationI will need these items in order to proceed, as the last documents you provided were illegibleWe have requested these items from you under separate cover by providing an encrypted email for security purposes
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
Initial Consumer Rebuttal
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent what they asked for attached is what was sent
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent what they are asking for to there offfice already and I have a tracking number from the usps and when I tracked the mail to see if they got itthey had picked it up from the post officetracking number is XXXXXXXXXXXXXXXXXXXXXX and if u track it, it will show that they got what was asked from me
Final Business Response
Dear ***,
Our records indicate that we received your correspondence on May 4, to our mail room, and it was routed to the corresponding departmentPlease be advised a refund was issued on May 11, in the amount of $265.00, please allow to days for delivery via USPS
Western Union considers this case closed
Kind Regards,
Dear Mr***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed the case with the Money Order DepartmentThe Bank Of First deposit (BOFD) has returned the funds to Western Union
We are now refunding the two money orders in questionPlease allow 10-business days for the checks to arrive at your registered address.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear *** ***, This is in response to the complaint you filed with the Revdex.com. Western Union investigated this matterWe have found that the Money Order #*** has been paid 10/19/2017.After this money order was cashed on 10/19/2017, our Product Support Department
confirmed that the money order was again attempted to be cashed by ** *** *** on 10/19/2017.Please be aware that as the money order was paid on 10/19/2017, Western Union cannot issue a refund to you. In addition, on our previous email conversations we have provided you with a copy of the original Money Order Research Response Letter, as well as a copy of the Money Order that was presented for paymentYour billers bank should be able to trace the initial payment of the item via the bank sequence number referenced for the paid itemAs this is a bank processing error, you will need to speak to ** *** in order to have this matter resolved. We sincerely regret any inconvenience you have experienced with the deposit of your Western Union Money Order. Based on our conversation dated 12/07/2017, if you contact the biller and provide them with the letter attached they should be able follow up on your request. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while getting information on this Money Order as well as getting it rectifiedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #***You may also email us at ***. Regards,*** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ***
*** *** ***
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedOur Money Order team confirmed that the check in question was successfully cashed on June 27, Our records indicate that the check for
$was paid cleanWestern Union cannot take any further actions at this point as we no longer hold the fundsQuality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Mr***: I am writing in response to your recent complaint to the Revdex.comIn your complaint you stated every time you request a money transfer, the transactions are being delayed and/or declined with no clear explanationYou are requesting a refund of all funds and service
charges due to youWe were unable to complete your request for a money transferOur records show that we processed a full refund of principal and charges in the amount of $on October 4, Western Union is a Global Financial Services companyIn order for us to allow consumers to utilize our products and services, we must follow and satisfy all Federal, State, and Industry regulatory guidelines regarding all of our transactionsWestern Union has developed a Compliance Program to comply with these requirementsAs part of this program, there are security validation controls in place to monitor and verify information on all transactions, as we have a responsibility to understand our customers’ usageBased on the results of the security validation process, your transaction was rejectedWestern Union has made a business decision that you are unable to transact using our servicesWestern Union reserves the right to accept or decline transactions depending if it passes our business requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separatelyIn some cases, being able to transact with us could be a matter of us obtaining additional information from you as the consumerI have mailed the Western Union “Know You Customer Questionnaire” to your address of recordThis form will allow us to review and update information that may determine if you are able to transact with usWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWestern Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #***You may also email us at ***
Sincerely, The Western Union Executive Resolutions Team
Dear *** ***,
Western Union is responding to your December 9, complaint to the Revdex.com
Western Union is writing in response to the complaint we received from you from the Revdex.comWe understand your concern and appreciate you bringing it to our
attention
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesOur focus on the customer extends to each of the call centers who serve customers every dayWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe want to thank you for your feedback and want you to know that we will investigate and take any steps necessary to ensure that it is not repeated
Our records indicate that we have renewed your transfer and the new Money Transfer Control number XXX-XXX-*** is ready for pick up by your receiverThis has been sent to you under separate cover for privacy and security purposes
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
*** ***
Kind Regards,
Initial Business Response /* (1000, 4, 2015/11/17) */
Dear *** ***,
Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet,
despite our best effortsPlease be assured that we will respond as soon as possible with an update
Thank you for your patience
Kind Regards,
*** ***
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2015/11/25) */
Thank you for helping me resolve this problemYes Western Union has contacted me and provide me with the documents that I need in order to get my money backThe problem was that the processing bank scanned the check twiceI have gotten my refund backThank you again
Dear *** ***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matterOur records indicate that your transaction was required to undergo a validation process in compliance with our Anti-Money
Laundering compliance program or similar legal requirements. Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud. In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. A previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separatelyA total refund for the amount of $1,was processed on June 12, and this transaction was paid on the same day.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced interacting with our operators over the phonePlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe thank you for your feedback and want you to know that we have taken the necessary steps to correct the issue. As an apology for the inconvenience Western Union has added points into your MYWU account, equivalent to two fee free transactions.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industryWestern Union considered this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***You may also email us [email protected], The Western Union Executive Resolutions Team
Dear Mr***,Western Union is writing in response to the complaint received from you through the Revdex.com portalPlease be aware that the sender's name has been changed accordinglyFurthermore, we have confirmed that you have not picked up your refund of the service feesWestern Union has created a new Money Transfer Control Number to refund the service fees, as the original has expired after days. The details of the new refund of the service fees have been sent to you via separate emailPlease collect the refund within calendar days from today, March 3, We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely,The Western Union Executive Resolutions Team
Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernThe Money Order department received the required documentation to work on your refund request on September
23,Your reimbursement has been processed and all the details have been e-mailed to you on September 27,2016.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced. In your complaint, you request that *** send the funds related to your December and January mortgage payments to
your new mortgage companyPer your Program account information, *** sent your scheduled December mortgage payment to *** *** in the amount of $2,771.86, check #Following the receipt of this payment, *** *** returned this check to *** along with a note stating that effective September 23rd, 2016, this loan had been transferred to another mortgage company, *** ***Following receipt of this notification from *** *** in early January, *** updated your mortgage servicer information to *** ***Your January mortgage payment, check #***, which also was sent to *** ***, was stopped per your request with our customer service representative on January 20th, This representative also offered to reach out to your mortgage company to assist in explaining the situation and helping waive any potentially incurred late feesThis request was refusedOur records indicate you also elected to close your Program participation on this date*** regrets that this situation resulted in your decision to end your Equity Accelerator ProgramSection of your Equity Accelerator terms and conditions outlines your responsibilities as a customer, specifically, Section 7(v), regarding changes to your mortgage servicing relationshipUnfortunately, in this case, *** was not notified timely of this mortgage servicing change which resulted in your December and January mortgage payments being sent to the incorrect mortgage servicerOn January 23rd, 2017, *** reissued the check for your December mortgage payment in the amount of $2,On February 1st, 2017, *** reissued your January mortgage payment in the same amount, $2,Both of the checks were sent to your new mortgage servicer, *** ***A copy of the checks were provided to you in a seperate email for your referenceIn addition to the resending your December and January payments to your new mortgage servicer, as a courtesy, *** has also agreed to reimburse the late fees associated with the December and January mortgage payments for the amount of $We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Dear *** ***,We have been able to confirm that you currently have points that were transferred to card ending *** on 8/12/Please see message from our financial team below:We do apologize for the inconvenience this has caused you.Please be advised that your account with your email address is just newly createdBased on the record, you have created this for security reason as there was a suspicious activity happenedIf you had a previous account deactivated, that was not related to your new account and once deleted all the information as well as the date it was created will no longer appear on our recordHowever, transaction history can be requested as transactions are recorded using other tools and are not affected when account is deactivated.Kind Regards,Executive Resolution Team
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernThe Money Order department received your e-mail on April 12, The forms that you submitted provide
clear time-frames regarding how long it will take for the request to be processed (up to days). Western Union does not guarantee that the payment will be recovered from the Bank Of First Deposit (BOFD)Western Union will be acting on your behalf to collect the funds from the BOFDThe Forgery Department will provide the results of the investigation as soon as it’s completed.Our Forgery Department has no power to influence the investigation process once the claim is submitted to the BOFDThe length of time that it takes for the BOFD to resolve each case varies by institution. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyAn investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you, as soon as they are made availableWestern Union is working diligently to conclude our investigation with the agency in question and will communicate with you as soon as we receive additional information regarding this matterWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind Regards, *** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.As previously requested, we will require a copy of your bank statement dated November 25, to the present, as our records indicate that this Money Transfer was cancelled and we have not received funds
from you.Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html.All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like.Kind Regards,*** ***
Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reported the incident that you encountered on the Web site to the Digital Technical team for reviewOur Digital Accounting team
confirmed that we did not receive any funds from your bank account because the transfer was canceled within minutesWe have noticed that you have been able to send funds online without any issues.As a courtesy, we have awarded your MYWU account with points which you can use to cover the fees on your next money transfer.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear Mr***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Western Union has investigated this matterOn November 17, at 4;PM Eastern Standard Time, you initiated a transfer for $to *** ***.Our records
indicate that you called on November 19, to cancel the transfer since the receiver did not need the money, hence a refund was processedYou were also advised that a refund for the principal amount of $was going to be processed.In addition, you mentioned on your email that you would like to get your fees back; however, since there was no faulty service on our side, we cannot honor your request.We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely, The Western Union Executive Resolutions Team
I will accept this issue since they state they are mailing the refundIf they do not comply, I will ask for help againHopefully they do come through and refund the money as promisedIf that's the case, I appreciate their help and yours
I have never had a problem with any other money order companyI don't find it a coincident that most of the money orders never made it to their intended destinationsI did not want the $fee backI would like the $fee backI wouldn't have had to pay that fee if there was no problem with the money orders
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response
Dear ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
The address you provided does not match the information we have on filePlease provide a signed, notarized statement of your new address and a clear copy of your valid, government-issued photo identificationI will need these items in order to proceed, as the last documents you provided were illegibleWe have requested these items from you under separate cover by providing an encrypted email for security purposes
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
Initial Consumer Rebuttal
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent what they asked for attached is what was sent
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent what they are asking for to there offfice already and I have a tracking number from the usps and when I tracked the mail to see if they got itthey had picked it up from the post officetracking number is XXXXXXXXXXXXXXXXXXXXXX and if u track it, it will show that they got what was asked from me
Final Business Response
Dear ***,
Our records indicate that we received your correspondence on May 4, to our mail room, and it was routed to the corresponding departmentPlease be advised a refund was issued on May 11, in the amount of $265.00, please allow to days for delivery via USPS
Western Union considers this case closed
Kind Regards,
Complaint Response Date bumped because: Holiday
Dear Mr***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed the case with the Money Order DepartmentThe Bank Of First deposit (BOFD) has returned the funds to Western Union
We are now refunding the two money orders in questionPlease allow 10-business days for the checks to arrive at your registered address.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear *** ***, This is in response to the complaint you filed with the Revdex.com. Western Union investigated this matterWe have found that the Money Order #*** has been paid 10/19/2017.After this money order was cashed on 10/19/2017, our Product Support Department
confirmed that the money order was again attempted to be cashed by ** *** *** on 10/19/2017.Please be aware that as the money order was paid on 10/19/2017, Western Union cannot issue a refund to you. In addition, on our previous email conversations we have provided you with a copy of the original Money Order Research Response Letter, as well as a copy of the Money Order that was presented for paymentYour billers bank should be able to trace the initial payment of the item via the bank sequence number referenced for the paid itemAs this is a bank processing error, you will need to speak to ** *** in order to have this matter resolved. We sincerely regret any inconvenience you have experienced with the deposit of your Western Union Money Order. Based on our conversation dated 12/07/2017, if you contact the biller and provide them with the letter attached they should be able follow up on your request. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced while getting information on this Money Order as well as getting it rectifiedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference #***You may also email us at ***. Regards,*** ***
*** *** ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** ***
*** *** ***
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedOur Money Order team confirmed that the check in question was successfully cashed on June 27, Our records indicate that the check for
$was paid cleanWestern Union cannot take any further actions at this point as we no longer hold the fundsQuality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Mr***: I am writing in response to your recent complaint to the Revdex.comIn your complaint you stated every time you request a money transfer, the transactions are being delayed and/or declined with no clear explanationYou are requesting a refund of all funds and service
charges due to youWe were unable to complete your request for a money transferOur records show that we processed a full refund of principal and charges in the amount of $on October 4, Western Union is a Global Financial Services companyIn order for us to allow consumers to utilize our products and services, we must follow and satisfy all Federal, State, and Industry regulatory guidelines regarding all of our transactionsWestern Union has developed a Compliance Program to comply with these requirementsAs part of this program, there are security validation controls in place to monitor and verify information on all transactions, as we have a responsibility to understand our customers’ usageBased on the results of the security validation process, your transaction was rejectedWestern Union has made a business decision that you are unable to transact using our servicesWestern Union reserves the right to accept or decline transactions depending if it passes our business requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separatelyIn some cases, being able to transact with us could be a matter of us obtaining additional information from you as the consumerI have mailed the Western Union “Know You Customer Questionnaire” to your address of recordThis form will allow us to review and update information that may determine if you are able to transact with usWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWestern Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #***You may also email us at ***
Sincerely, The Western Union Executive Resolutions Team
Dear *** ***,
Western Union is responding to your December 9, complaint to the Revdex.com
Western Union is writing in response to the complaint we received from you from the Revdex.comWe understand your concern and appreciate you bringing it to our
attention
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesOur focus on the customer extends to each of the call centers who serve customers every dayWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe want to thank you for your feedback and want you to know that we will investigate and take any steps necessary to ensure that it is not repeated
Our records indicate that we have renewed your transfer and the new Money Transfer Control number XXX-XXX-*** is ready for pick up by your receiverThis has been sent to you under separate cover for privacy and security purposes
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
*** ***
Kind Regards,
Initial Business Response /* (1000, 4, 2015/11/17) */
Dear *** ***,
Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet,
despite our best effortsPlease be assured that we will respond as soon as possible with an update
Thank you for your patience
Kind Regards,
*** ***
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2015/11/25) */
Thank you for helping me resolve this problemYes Western Union has contacted me and provide me with the documents that I need in order to get my money backThe problem was that the processing bank scanned the check twiceI have gotten my refund backThank you again