Dear *** ***,
Western Union is responding to your December 9, complaint to the Revdex.com
Western Union is writing in response to the complaint we received from you from the Revdex.comWe understand your concern and appreciate you bringing it to our
attention
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesOur focus on the customer extends to each of the call centers who serve customers every dayWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe want to thank you for your feedback and want you to know that we will investigate and take any steps necessary to ensure that it is not repeated
Our records indicate that we have renewed your transfer and the new Money Transfer Control number XXX-XXX-*** is ready for pick up by your receiverThis has been sent to you under separate cover for privacy and security purposes
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
*** ***
Kind Regards,
Initial Business Response /* (1000, 4, 2015/11/17) */
Dear *** ***,
Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet,
despite our best effortsPlease be assured that we will respond as soon as possible with an update
Thank you for your patience
Kind Regards,
*** ***
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2015/11/25) */
Thank you for helping me resolve this problemYes Western Union has contacted me and provide me with the documents that I need in order to get my money backThe problem was that the processing bank scanned the check twiceI have gotten my refund backThank you again
Dear Mr***: I am writing in response to your recent complaint to the Revdex.comIn your complaint you stated every time you request a money transfer, the transactions are being delayed and/or declined with no clear explanationYou are requesting a refund of all funds and service
charges due to youWe were unable to complete your request for a money transferOur records show that we processed a full refund of principal and charges in the amount of $on October 4, Western Union is a Global Financial Services companyIn order for us to allow consumers to utilize our products and services, we must follow and satisfy all Federal, State, and Industry regulatory guidelines regarding all of our transactionsWestern Union has developed a Compliance Program to comply with these requirementsAs part of this program, there are security validation controls in place to monitor and verify information on all transactions, as we have a responsibility to understand our customers’ usageBased on the results of the security validation process, your transaction was rejectedWestern Union has made a business decision that you are unable to transact using our servicesWestern Union reserves the right to accept or decline transactions depending if it passes our business requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separatelyIn some cases, being able to transact with us could be a matter of us obtaining additional information from you as the consumerI have mailed the Western Union “Know You Customer Questionnaire” to your address of recordThis form will allow us to review and update information that may determine if you are able to transact with usWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWestern Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #***You may also email us at ***
Sincerely, The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear *** ***,
Western Union is writing in response to the correspondence we received from you dated June 2, In your communication, you reported to us that you are having difficulty picking up a Good Will Concession that was issued
to you by Western Union in the amount of $10.00, and have requested a check be sent to you
Please be advised that we have processed a check in the amount of $10.00, to be sent to you, at the address on file via USPSPlease allow to business days for your check to arrive
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Please feel free to contact me directly, if you have any further questions, regarding this incident
Kind Regards,
*** ***
Initial Business Response /* (1000, 4, 2015/07/27) */
Dear *** ***,
Western Union is responding to your July 1, complaint to the Revdex.com
Our records indicate that a refund has been issued back to you on July 27, please allow to business days for bank
processing back to your account
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately
Please refer to the Terms & Conditions regarding refunds and allowing for days from the time of your request and the Limitations of Liability where Western Union is not liable for any damagesOur Terms & Conditions are printed on the TO SEND MONEY form and at our website, westernunion.com
We regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
ear *** ***,This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transfer ending ***On May 19, 2017, you received a refund of the principal amount; however, at that time, we did not refund the fees.Western Union has reviewed your
transaction and we have issued a refund of the feesA separate email was sent to you with information on how to retrieve these funds.Thank you for bringing this matter to our attentionWe apologize for any inconvenience this matter may have caused.Sincerely,Western Union Executive Resolution Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt still would have been nice if they would have responded back about the letter that was sent out.
Sincerely,
*** ***
Dear *** ***: Western Union is responding to your complaint with the Revdex.comIn your complaint, you stated that your money order was stolen and fraudulently cashedOur records indicate the following: Money order was purchase on January 4, 2016; * The money order was cashed on January 26, 2016; * Western Union received a tracer request for the money order on February 11, 2016; * The tracer request was processed on February 15, 2016; * On April 27, 2016, we received a forgery request from you; however, the information on the form was incomplete; * On May 25, 2016, Western Union sent you a letter, asking to resubmit the request with the completed formsTo date, we have not received the completed Forgery documentation; thus, the process has not been initiatedIn order to start the forgery claim process, Western Union is required to obtain the fully completed formsUpon receipt of the documentation, Western Union will be acting on your behalf to collect the funds from the Bank of First Deposit (BOFD); however, the final determination will be made by the BOFD after conducting their internal investigationWe apologize for any inconvenience this matter may have caused If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***.You may also email us at [email protected] Sincerely, The Western Union Executive Resolutions Team
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you sent on December 15, According to the terms and conditions available on Western Union's
web site, the service and funds availability depends on certain factors including the service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, "Restrictions")
The Validation team confirmed that for this specific transfer the validation process could have been completed sooner and for this reason we have processed a refund of fees for $The check was sent to your registered physical addressPlease allow 7-days for the mailing time
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Group
Dear *** * ***This is in response to the complaint filed through the Revdex.com.We completed an investigation with the agent location involvedWe reached out to management in charge to confirm that our procedures are being followed correctlyAgents should not be charging our
customers any additional fees when they are receiving fundsPlease be assured that corrective measures are being takenWe monitor and evaluate agents to ensure quality customer service is provided to our customers and we will work further to identify and immediately address issues such as you described.We have created a transaction to refund the additional charge you incurredThe refund information has been provided to you under separate cover.We regret any inconvenience that this matter could have caused.Sincerely,Executive Resolutions DepartmentWestern Union
Dear *** ***, Western Union is responding to your complaint with the Revdex.com Western Union is still conducting an investigation into your concernsTo date, we have been unable to identify the payment in-questionAs we have been unable to locate the payment, we
are not able to process a refund at this time A communication will be sent to you under a separate cover so you can provide us with any additional details/documentation that may help us locate the funds. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you have faced while using our servicesIf you have any additional questions or require further assistance, please do not hesitate to contact us once more Kind Regards, *** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue
is brought to our attention, we take it very seriously and move to correct the issue quickly.Could you please provide us with the Money Transfer Control Numbers that you are referring to in your complaint so that we may assist you?Kind Regards,Executive Resolution Team
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedOur records indicate that the required Customer Access Form in order to process your Transaction History was
received. Unfortunately, Western Union is unable to locate the specific transactions you are requestingAll search parameters provided by you on the Customer Access Form has been used to run the transaction history and still no results/records are found. We have contacted you on October and October via email in order to obtain further details, and we have not received a response. Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced while using our servicesWestern Union considers this case closedIf you have any additional questions or concerns regarding this case, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # *** You may also email us at ***. We regret any inconvenience this matter may have caused Sincerely, *** *** ***
Complaint: ***
I am rejecting this response because:I was told that I picked my refund up and that is not the caseI was told that the money was picked up by me in ***I have never been to ***I dont understand how I cancel the transfer and am told I can pick the money up anyplace in ***,but the money is picked up in ***How was the money paid according to Western Union Policies when I didnt get the moneyHow is showing my the signature that you clak is mine against Western Union Privacy Policies .I never got my refundIn your response you suggested I contact my local police, but according to Western Union the money was picked up in *** my local police can't help me the fraud want committed locally.I can't even call the *** police and seek their assistance because Western union won't provide me with the pick up location
Sincerely,
Tony ***
That's just fine I will contact the police n u will be hearing from my retainer then since ur too cheap to correct ur mistake u can't steal from people this is pathetic and u told me that after days I would be refunded my money I was told this on the phone now u think u can steal well u will hear from my lawyer
Dear *** ***, Western Union is responding to your complaint to the Revdex.comAs previously stated, it is the responsibility of the customer to complete the affidavit and have it notarizedPlease note that alteration, forgery claims are the ultimate responsibility of the Bank of First Deposit and not Western UnionA bank is obligated to warrant that all signatures are original and have not been alteredThe claim will be forwarded to the Bank of First Deposit once receivedKind Regards, *** ***
Initial Business Response /* (1000, 4, 2015/11/05) */
Dear *** ***,
Western Union is responding to your October 13, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of
our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that the bank rejected your transaction on October 7, Your funds were processed for a refund back to your bank accountThis can take to business days depending on your banks policiesThis is at the banks discretion and Western Union does not have any control over this
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/11/17) */
Thank you for your follow upThe company's response was not at all satisfactory in terms of acknowledging the issue and what the company was willing to do to completely resolve the matterThe fee was still charged after the transaction did not go through, and I had to assess another set of fees to re-send the money
Customer service issue was not addressed at all but at this point, it seems like the service was of the reflection of the company's management
Thanks again for your time and I always appreciate that your office is willing to listen to consumers that get jipped on transactions like this
Regards,
***
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWe have now completed our investigation and will address you concerns accordinglyOur records indicate that your transaction was required to undergo a review by our Digital team for validation purposes
Based on the results of the review, it was determined that additional information was needed in order to make the funds available for payoutThe representative from our Digital team attempted to contact you by phone, but was unable to reach youAs a part of the transaction-handling procedure, the transaction was left under review for hours to allow the customer to contact Western Union to validate the transactionAs no response was received, a refund was initiated back to the account used to fund the transactionThe refund may take anywhere from 5-business daysBased on the information provided above, Western Union has determined that the correct procedures were followed and the refund was processed within the appropriate time frameAdditionally, Western Union would be unable to accommodate your compensation request as there is no indication of any wrongdoing on our partPlease accept our apologies for any inconvenience this matter may have caused youWe hope you understand that this issue occurred as a result of our dedication to protecting our customer and due to our obligations in the financial fieldIf you have any additional questions, please do not hesitate to contact me directlyKind Regards,*** ***
Dear Mr***: I am responding to your September 24, complaint to the Revdex.com (Revdex.com)In your complaint you expressed concern that on September 16, 2016, you initiated a Western Union money transfer in the amount of $to be sent to your account with ***
***You were later notified by *** *** that the payment was never received, and you are now requesting that we determine what occurred, as well as refund all late and overdraft fees assessed to your accountPlease allow us the opportunity to address your concerns The results of our investigation show no record of you placing a Western Union money transfer request on or around the date of September 16, When you spoke to a member of our Executive Resolution Department on September 27, 2016, you were unable to provide a valid Money Transfer Control Number to identify your transactionAfter thoroughly investigating your case, we found no money transfer transaction existsYou are not entitled to any compensation at this time Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #***You may also email us at *** Sincerely, The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:I was previously told this was a technical issue, now the explanation is totally differentIf this is the case, why does their system let me put these orders? I still want refund on the original transaction fee charged for the first transaction
Sincerely,
*** ***
Dear *** ***,
Western Union is responding to your December 9, complaint to the Revdex.com
Western Union is writing in response to the complaint we received from you from the Revdex.comWe understand your concern and appreciate you bringing it to our
attention
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesOur focus on the customer extends to each of the call centers who serve customers every dayWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe want to thank you for your feedback and want you to know that we will investigate and take any steps necessary to ensure that it is not repeated
Our records indicate that we have renewed your transfer and the new Money Transfer Control number XXX-XXX-*** is ready for pick up by your receiverThis has been sent to you under separate cover for privacy and security purposes
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
*** ***
Kind Regards,
Initial Business Response /* (1000, 4, 2015/11/17) */
Dear *** ***,
Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet,
despite our best effortsPlease be assured that we will respond as soon as possible with an update
Thank you for your patience
Kind Regards,
*** ***
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2015/11/25) */
Thank you for helping me resolve this problemYes Western Union has contacted me and provide me with the documents that I need in order to get my money backThe problem was that the processing bank scanned the check twiceI have gotten my refund backThank you again
Dear Mr***: I am writing in response to your recent complaint to the Revdex.comIn your complaint you stated every time you request a money transfer, the transactions are being delayed and/or declined with no clear explanationYou are requesting a refund of all funds and service
charges due to youWe were unable to complete your request for a money transferOur records show that we processed a full refund of principal and charges in the amount of $on October 4, Western Union is a Global Financial Services companyIn order for us to allow consumers to utilize our products and services, we must follow and satisfy all Federal, State, and Industry regulatory guidelines regarding all of our transactionsWestern Union has developed a Compliance Program to comply with these requirementsAs part of this program, there are security validation controls in place to monitor and verify information on all transactions, as we have a responsibility to understand our customers’ usageBased on the results of the security validation process, your transaction was rejectedWestern Union has made a business decision that you are unable to transact using our servicesWestern Union reserves the right to accept or decline transactions depending if it passes our business requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separatelyIn some cases, being able to transact with us could be a matter of us obtaining additional information from you as the consumerI have mailed the Western Union “Know You Customer Questionnaire” to your address of recordThis form will allow us to review and update information that may determine if you are able to transact with usWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWestern Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #***You may also email us at ***
Sincerely, The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 4, 2015/06/04) */
Dear *** ***,
Western Union is writing in response to the correspondence we received from you dated June 2, In your communication, you reported to us that you are having difficulty picking up a Good Will Concession that was issued
to you by Western Union in the amount of $10.00, and have requested a check be sent to you
Please be advised that we have processed a check in the amount of $10.00, to be sent to you, at the address on file via USPSPlease allow to business days for your check to arrive
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Please feel free to contact me directly, if you have any further questions, regarding this incident
Kind Regards,
*** ***
Initial Business Response /* (1000, 4, 2015/07/27) */
Dear *** ***,
Western Union is responding to your July 1, complaint to the Revdex.com
Our records indicate that a refund has been issued back to you on July 27, please allow to business days for bank
processing back to your account
Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately
Please refer to the Terms & Conditions regarding refunds and allowing for days from the time of your request and the Limitations of Liability where Western Union is not liable for any damagesOur Terms & Conditions are printed on the TO SEND MONEY form and at our website, westernunion.com
We regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
ear *** ***,This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transfer ending ***On May 19, 2017, you received a refund of the principal amount; however, at that time, we did not refund the fees.Western Union has reviewed your
transaction and we have issued a refund of the feesA separate email was sent to you with information on how to retrieve these funds.Thank you for bringing this matter to our attentionWe apologize for any inconvenience this matter may have caused.Sincerely,Western Union Executive Resolution Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt still would have been nice if they would have responded back about the letter that was sent out.
Sincerely,
*** ***
Dear *** ***: Western Union is responding to your complaint with the Revdex.comIn your complaint, you stated that your money order was stolen and fraudulently cashedOur records indicate the following: Money order was purchase on January 4, 2016; * The money order was cashed on January 26, 2016; * Western Union received a tracer request for the money order on February 11, 2016; * The tracer request was processed on February 15, 2016; * On April 27, 2016, we received a forgery request from you; however, the information on the form was incomplete; * On May 25, 2016, Western Union sent you a letter, asking to resubmit the request with the completed formsTo date, we have not received the completed Forgery documentation; thus, the process has not been initiatedIn order to start the forgery claim process, Western Union is required to obtain the fully completed formsUpon receipt of the documentation, Western Union will be acting on your behalf to collect the funds from the Bank of First Deposit (BOFD); however, the final determination will be made by the BOFD after conducting their internal investigationWe apologize for any inconvenience this matter may have caused If you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***.You may also email us at [email protected] Sincerely, The Western Union Executive Resolutions Team
Dear Ms***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you sent on December 15, According to the terms and conditions available on Western Union's
web site, the service and funds availability depends on certain factors including the service selected, the selection of delayed delivery options, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, "Restrictions")
The Validation team confirmed that for this specific transfer the validation process could have been completed sooner and for this reason we have processed a refund of fees for $The check was sent to your registered physical addressPlease allow 7-days for the mailing time
We regret any inconvenience this matter has caused
Sincerely,
Executive Resolutions Group
Dear *** * ***This is in response to the complaint filed through the Revdex.com.We completed an investigation with the agent location involvedWe reached out to management in charge to confirm that our procedures are being followed correctlyAgents should not be charging our
customers any additional fees when they are receiving fundsPlease be assured that corrective measures are being takenWe monitor and evaluate agents to ensure quality customer service is provided to our customers and we will work further to identify and immediately address issues such as you described.We have created a transaction to refund the additional charge you incurredThe refund information has been provided to you under separate cover.We regret any inconvenience that this matter could have caused.Sincerely,Executive Resolutions DepartmentWestern Union
Dear *** ***, Western Union is responding to your complaint with the Revdex.com Western Union is still conducting an investigation into your concernsTo date, we have been unable to identify the payment in-questionAs we have been unable to locate the payment, we
are not able to process a refund at this time A communication will be sent to you under a separate cover so you can provide us with any additional details/documentation that may help us locate the funds. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you have faced while using our servicesIf you have any additional questions or require further assistance, please do not hesitate to contact us once more Kind Regards, *** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue
is brought to our attention, we take it very seriously and move to correct the issue quickly.Could you please provide us with the Money Transfer Control Numbers that you are referring to in your complaint so that we may assist you?Kind Regards,Executive Resolution Team
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedOur records indicate that the required Customer Access Form in order to process your Transaction History was
received. Unfortunately, Western Union is unable to locate the specific transactions you are requestingAll search parameters provided by you on the Customer Access Form has been used to run the transaction history and still no results/records are found. We have contacted you on October and October via email in order to obtain further details, and we have not received a response. Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced while using our servicesWestern Union considers this case closedIf you have any additional questions or concerns regarding this case, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # *** You may also email us at ***. We regret any inconvenience this matter may have caused Sincerely, *** *** ***
Complaint: ***
I am rejecting this response because:I was told that I picked my refund up and that is not the caseI was told that the money was picked up by me in ***I have never been to ***I dont understand how I cancel the transfer and am told I can pick the money up anyplace in ***,but the money is picked up in ***How was the money paid according to Western Union Policies when I didnt get the moneyHow is showing my the signature that you clak is mine against Western Union Privacy Policies .I never got my refundIn your response you suggested I contact my local police, but according to Western Union the money was picked up in *** my local police can't help me the fraud want committed locally.I can't even call the *** police and seek their assistance because Western union won't provide me with the pick up location
Sincerely,
Tony ***
That's just fine I will contact the police n u will be hearing from my retainer then since ur too cheap to correct ur mistake u can't steal from people this is pathetic and u told me that after days I would be refunded my money I was told this on the phone now u think u can steal well u will hear from my lawyer
Dear *** ***, Western Union is responding to your complaint to the Revdex.comAs previously stated, it is the responsibility of the customer to complete the affidavit and have it notarizedPlease note that alteration, forgery claims are the ultimate responsibility of the Bank of First Deposit and not Western UnionA bank is obligated to warrant that all signatures are original and have not been alteredThe claim will be forwarded to the Bank of First Deposit once receivedKind Regards, *** ***
Initial Business Response /* (1000, 4, 2015/11/05) */
Dear *** ***,
Western Union is responding to your October 13, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of
our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that the bank rejected your transaction on October 7, Your funds were processed for a refund back to your bank accountThis can take to business days depending on your banks policiesThis is at the banks discretion and Western Union does not have any control over this
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/11/17) */
Thank you for your follow upThe company's response was not at all satisfactory in terms of acknowledging the issue and what the company was willing to do to completely resolve the matterThe fee was still charged after the transaction did not go through, and I had to assess another set of fees to re-send the money
Customer service issue was not addressed at all but at this point, it seems like the service was of the reflection of the company's management
Thanks again for your time and I always appreciate that your office is willing to listen to consumers that get jipped on transactions like this
Regards,
***
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWe have now completed our investigation and will address you concerns accordinglyOur records indicate that your transaction was required to undergo a review by our Digital team for validation purposes
Based on the results of the review, it was determined that additional information was needed in order to make the funds available for payoutThe representative from our Digital team attempted to contact you by phone, but was unable to reach youAs a part of the transaction-handling procedure, the transaction was left under review for hours to allow the customer to contact Western Union to validate the transactionAs no response was received, a refund was initiated back to the account used to fund the transactionThe refund may take anywhere from 5-business daysBased on the information provided above, Western Union has determined that the correct procedures were followed and the refund was processed within the appropriate time frameAdditionally, Western Union would be unable to accommodate your compensation request as there is no indication of any wrongdoing on our partPlease accept our apologies for any inconvenience this matter may have caused youWe hope you understand that this issue occurred as a result of our dedication to protecting our customer and due to our obligations in the financial fieldIf you have any additional questions, please do not hesitate to contact me directlyKind Regards,*** ***
Dear Mr***: I am responding to your September 24, complaint to the Revdex.com (Revdex.com)In your complaint you expressed concern that on September 16, 2016, you initiated a Western Union money transfer in the amount of $to be sent to your account with ***
***You were later notified by *** *** that the payment was never received, and you are now requesting that we determine what occurred, as well as refund all late and overdraft fees assessed to your accountPlease allow us the opportunity to address your concerns The results of our investigation show no record of you placing a Western Union money transfer request on or around the date of September 16, When you spoke to a member of our Executive Resolution Department on September 27, 2016, you were unable to provide a valid Money Transfer Control Number to identify your transactionAfter thoroughly investigating your case, we found no money transfer transaction existsYou are not entitled to any compensation at this time Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference #***You may also email us at *** Sincerely, The Western Union Executive Resolutions Team
Complaint: ***
I am rejecting this response because:I was previously told this was a technical issue, now the explanation is totally differentIf this is the case, why does their system let me put these orders? I still want refund on the original transaction fee charged for the first transaction
Sincerely,
*** ***