Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced An investigation into your concerns has been initiated at this time and we will provide you with our findings as soon as
possibleUnfortunately, we have been unable to attain a resolution yet, despite of our best efforts Please be assured that we will respond to you, under separate cover, once the investigation is concluded Sincerely, *** ***
Initial Business Response /* (1000, 4, 2015/08/10) */
Dear *** ***,
Western Union is responding to your July 28, complaint to the Revdex.com
Western Union continually monitors the use of its systems to understand its customers' usageWe apologize for any disruption
in your ability to conduct money transfers and any inconvenience this may have caused
We have received your communication and require additional information in order process your requestIn order for us to review your information please complete the Consumer Questionnaire Form sent to you under separate purposes for privacy and security purposes, please complete each section or it could delay your reviewThen attach any additional documents, and return the completed Questionnaire to ***@westernunion.comPlease send by secure electronic meansUpon receipt of the completed Questionnaire and documents, we will review your information along with your transaction historyThe review process takes between 10-business daysUpon completion of the review, we will inform you of our conclusion
Kind Regards,
*** ***
Dear Ms***-***: We are writing in response to your recent complaint to the Revdex.com (Revdex.com)In your complaint, you expressed concern that you initiated a Western Union money transfer bill payment that was submitted to the wrong company in errorYou stated that you have
made numerous requests to have the payment forwarded to the correct company or refunded back to you; however, your requests have not been honoredYou are requesting an immediate refund of your funds We have investigated this matter, and our records show that your October 31, money transfer in the amount of $was processed using an incorrect account number and code cityOnce you notified us of the error, we began the process of tracing the funds to reroute the money transfer transaction to the correct destinationHowever, due to the delay in tracing the funds, you requested to have the money transfer refunded back to youOn January 23, 2018, we processed a full refund of principal and charges in the amount of $registered under Money Transfer Control Number (MTCN) ending in ***Our records show that you collected the funds on February 17, Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handledMany of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandable Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***You may also email us at [email protected], The Western Union Executive Resolutions Team
Dear Ms***,This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transfer that was sent to the wrong account.Western Union has processed a refundInformation regarding the refund was provided in a separate phone conversation with a
Western Union Executive Resolution Specialist.We regret any confusion and concern that this matter has caused, and appreciate your patience during its resolution.Sincerely,Western Union Executive Resolution Team
Dear *** *** Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that a refund check was sent to you on April 18, in the amount of $1,for Money Order ***A photocopy of Money Order *** was sent to you under separate coverThe item was paid on January 5, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, *** ***
Complaint: ***
I am rejecting this response because: An investigation has already been conducted and I was told my refund "will take weeks"It has been almost months nowAn investigation for an investigation will only lead to another investigation which will to
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: MY MONEY HAS NOT BEEN REFUNDED TO ME EVEN THOUGH WESTERN UNION IS AWARE OF THE FACT THAT MY MONEY ORDERS WERE FRAUDULENTLY CASHED BY SOMEONE ELSE.
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at *** so that I may assist you with resolving your concern.Kind Regards,Executive Resolution Department
Complaint: ***
I am rejecting this response because: It makes absolutely no sense. While I cannot accept that Western Union is incapable/unable to VOID and RE-ISSUE, I see no purpose in continuing this conversation
Sincerely,
*** ***
Dear Ms***,Western Union is in receipt of the complaint you filed with the Consumer Financial Protection BureauUpon further review, we have confirmed the complained filed with both agencies are regarding the same issueWe will be responding to your issue through the Consumer Financial
Protection Bureau portal. Sincerely, Executive ResolutionsEast Belford AvenueEnglewood, CO 80112Western Union Financial Services
Initial Business Response /* (1000, 4, 2015/10/07) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
Our records indicate that Western Union has taken the precautionary step to
disallow any future transaction through our services in compliance with our Anti-Money Laundering, compliance program or similar legal requirements; however, please be aware that you can request a re-evaluation of that decision by completing the Reinstatement Questionnaire form that was sent to you via separate e-mailAdditional instructions were provided in the mentioned e-mailThe review process takes between 10-business days
We regret any inconvenience this matter may have caused
Sincerely,
Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/13) */
Dear *** ***,
Western Union is responding to your September 22, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
We have sent the Third Party Release form for you and the Sender to complete, once we receive the completed and notarized form, we will be happy to assist youPlease contact me directly once this has been obtained at ***@westernunion.com
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On October 19, I returned the 3rd Party Release form and other required paperworkI am waiting on Western Union's response on what the next step in the resolution process is so we can work together and get to a resolution
Regards
*** ***
Final Business Response /* (4000, 8, 2015/11/14) */
Dear *** ***,
Western Union is responding to your October 24, rebuttal to the Revdex.com
Our records indicate that once we received the requested documentation, we issued a refund to you on November 7, in the amount of $4,This information was provided to you via phone conversation on November 8, and the transaction was paid to you on November 10,
Kind Regards,
*** ***
Final Consumer Response /* (2000, 10, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had contact with the resolution department from Western UnionOnce all the necessary forms were provided to me and the forms were returned with the required informationWestern Union processed the refund paperwork within a few daysI received a telephone call from the person in the resolution department informing me the claim was being paid - a nice touch by WUThank you
Complaint: ***
I am rejecting this response because:I signed onto my account and tried to add a new contact. I selected the country of Honduras. There were only spaces for me to enter a first name and two last names. Therefore, there is no way for me to enter the middle name, that is required for pick up based on the names on the Honduran national id.The issue of letters being randomly removed from the first name was not addressed in the response from Western Union. I am unable to test if letters are removed from the first name in the system in Honduras, until some is denied the ability to pick up a money transfer from me. I describe this again. If I put a first and middle name in the first name space that is characters, only characters can be viewed by the financial institution in Honduras, causing the person's national id of names to not match the Western Union computer system.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: When the money order was taking out of the rent despoit box it had not been cashI informed western along with a copy of the police report to put a stop payment on itThey informed that I had to wait until it was cashWestern Union could have prevent this whole ordeal just by putting a stop payment on the money instead of making me wait over a year this is poor customer serviceI hold Western Union and the bank equal responsible because western union gave permission for it to be cash and the bank allowed it to be cash in its alter state.
Sincerely,
*** ***
Initial Business Response /* *** ** *** */
Dear *** ***,
Western Union is responding to your June 5, complaint to the Revdex.com
Per our email correspondence on June 19, 2015, you have confirmed receiving your refund for Money Order XX-XXXXXXXXX
To
address your request for compensation please refer to the following terms and conditions:
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like
Additional information regarding our Terms and Conditions, may also be found at www.westernunion.com
Western Union considers this case as closed
Kind Regards,
*** ***
Initial Business Response /* (1000, 4, 2015/08/07) */
Dear *** ***,
Western Union is responding to your July 14, complaint to the Revdex.com
Reward emails were sent to the following email addresses on April 29, 2015:
Referrer - ***@XXXXXXX.com
Referee -
***@XXXXXXX.com
We have resent the reward emails to bothPlease always remember to check your junk/spam folder in case the reward email is landing there
Kind Regards,
*** ***
Initial Business Response /* *** ** *** */
Dear *** ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations
of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Per your email correspondence on May 18, 2015, you have indicated that you have been credited back, for the Money Transfer you initiated on April 13, by your credit card issuer
To address the use of a credit card, please note our Terms and Conditions below:
USING AN ACCOUNT: Where available, Western Union may allow You send money from or to a bank, a prepaid or credit card, an electronic wallet, a biller, or a similar account (collectively, "Accounts")The bank or other provider of an Account (the "Account Provider") may impose additional fees on an AccountThe agreement with the Account Provider governs use of an Account and provides the rights and liabilities of the holder of an AccountUnless required by applicable law, Western Union accepts no responsibility to You or any Account holder for any fees imposed by an Account providerIf the currency You select for a transaction is not the currency in which an Account is denominated, the Account provider may convert the funds at its own currency exchange rate or reject the transferAccount Services are for personal or individual use only and not for use by or on behalf of any business or legal entityWestern Union may use the Automated Clearing House ("ACH") network, book transfer, electronic funds transfer, wire transfer or other methods to process transactions relating to an AccountWestern Union is not responsible for actions taken by the an Account Provider, such as improperly posting a transaction
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
*** ***
Complaint: ***
I am rejecting this response because: Western Union is very inconsiderate towards my complaint which is NOT the the refund received already but what about the second charge of $? At least , consider a better excuse for their error It is not MY error what is so difficult to understand ? They are ' LOSERS '
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I did not get the answers to my pertinent questionWhen I will get the required answers I will determine my next steps
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/20) */
Dear *** ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of
our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Based on the information you have provided, we were able to locate Money Transfer Control Number XXX-XXX-Our records indicate we have issued a refund to you on May 5, in the amount of $under Money Transfer Control Number XXX-XXX-2520, due to wrong account numberWe have sent this information to you under separate cover for security purposesIf your records do not reflect this, please feel free contact us so that we may investigate further
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
*** ***
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced An investigation into your concerns has been initiated at this time and we will provide you with our findings as soon as
possibleUnfortunately, we have been unable to attain a resolution yet, despite of our best efforts Please be assured that we will respond to you, under separate cover, once the investigation is concluded Sincerely, *** ***
Initial Business Response /* (1000, 4, 2015/08/10) */
Dear *** ***,
Western Union is responding to your July 28, complaint to the Revdex.com
Western Union continually monitors the use of its systems to understand its customers' usageWe apologize for any disruption
in your ability to conduct money transfers and any inconvenience this may have caused
We have received your communication and require additional information in order process your requestIn order for us to review your information please complete the Consumer Questionnaire Form sent to you under separate purposes for privacy and security purposes, please complete each section or it could delay your reviewThen attach any additional documents, and return the completed Questionnaire to ***@westernunion.comPlease send by secure electronic meansUpon receipt of the completed Questionnaire and documents, we will review your information along with your transaction historyThe review process takes between 10-business daysUpon completion of the review, we will inform you of our conclusion
Kind Regards,
*** ***
Dear Ms***-***: We are writing in response to your recent complaint to the Revdex.com (Revdex.com)In your complaint, you expressed concern that you initiated a Western Union money transfer bill payment that was submitted to the wrong company in errorYou stated that you have
made numerous requests to have the payment forwarded to the correct company or refunded back to you; however, your requests have not been honoredYou are requesting an immediate refund of your funds We have investigated this matter, and our records show that your October 31, money transfer in the amount of $was processed using an incorrect account number and code cityOnce you notified us of the error, we began the process of tracing the funds to reroute the money transfer transaction to the correct destinationHowever, due to the delay in tracing the funds, you requested to have the money transfer refunded back to youOn January 23, 2018, we processed a full refund of principal and charges in the amount of $registered under Money Transfer Control Number (MTCN) ending in ***Our records show that you collected the funds on February 17, Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone. As we are a global company, we have several customer service centers throughout the world where your call may be handledMany of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandable Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #***You may also email us at [email protected], The Western Union Executive Resolutions Team
Dear Ms***,This is in response to the complaint you filed with the Revdex.com regarding a refund on a money transfer that was sent to the wrong account.Western Union has processed a refundInformation regarding the refund was provided in a separate phone conversation with a
Western Union Executive Resolution Specialist.We regret any confusion and concern that this matter has caused, and appreciate your patience during its resolution.Sincerely,Western Union Executive Resolution Team
Dear *** *** Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that a refund check was sent to you on April 18, in the amount of $1,for Money Order ***A photocopy of Money Order *** was sent to you under separate coverThe item was paid on January 5, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, *** ***
Complaint: ***
I am rejecting this response because: An investigation has already been conducted and I was told my refund "will take weeks"It has been almost months nowAn investigation for an investigation will only lead to another investigation which will to
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: MY MONEY HAS NOT BEEN REFUNDED TO ME EVEN THOUGH WESTERN UNION IS AWARE OF THE FACT THAT MY MONEY ORDERS WERE FRAUDULENTLY CASHED BY SOMEONE ELSE.
Sincerely,
*** ***
Dear *** ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is
brought to our attention, we take it very seriously and move to correct the issue quickly.We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at *** so that I may assist you with resolving your concern.Kind Regards,Executive Resolution Department
Complaint: ***
I am rejecting this response because: It makes absolutely no sense. While I cannot accept that Western Union is incapable/unable to VOID and RE-ISSUE, I see no purpose in continuing this conversation
Sincerely,
*** ***
Dear Ms***,Western Union is in receipt of the complaint you filed with the Consumer Financial Protection BureauUpon further review, we have confirmed the complained filed with both agencies are regarding the same issueWe will be responding to your issue through the Consumer Financial
Protection Bureau portal. Sincerely, Executive ResolutionsEast Belford AvenueEnglewood, CO 80112Western Union Financial Services
Initial Business Response /* (1000, 4, 2015/10/07) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
Our records indicate that Western Union has taken the precautionary step to
disallow any future transaction through our services in compliance with our Anti-Money Laundering, compliance program or similar legal requirements; however, please be aware that you can request a re-evaluation of that decision by completing the Reinstatement Questionnaire form that was sent to you via separate e-mailAdditional instructions were provided in the mentioned e-mailThe review process takes between 10-business days
We regret any inconvenience this matter may have caused
Sincerely,
Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/13) */
Dear *** ***,
Western Union is responding to your September 22, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
We have sent the Third Party Release form for you and the Sender to complete, once we receive the completed and notarized form, we will be happy to assist youPlease contact me directly once this has been obtained at ***@westernunion.com
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On October 19, I returned the 3rd Party Release form and other required paperworkI am waiting on Western Union's response on what the next step in the resolution process is so we can work together and get to a resolution
Regards
*** ***
Final Business Response /* (4000, 8, 2015/11/14) */
Dear *** ***,
Western Union is responding to your October 24, rebuttal to the Revdex.com
Our records indicate that once we received the requested documentation, we issued a refund to you on November 7, in the amount of $4,This information was provided to you via phone conversation on November 8, and the transaction was paid to you on November 10,
Kind Regards,
*** ***
Final Consumer Response /* (2000, 10, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had contact with the resolution department from Western UnionOnce all the necessary forms were provided to me and the forms were returned with the required informationWestern Union processed the refund paperwork within a few daysI received a telephone call from the person in the resolution department informing me the claim was being paid - a nice touch by WUThank you
Complaint: ***
I am rejecting this response because:I signed onto my account and tried to add a new contact. I selected the country of Honduras. There were only spaces for me to enter a first name and two last names. Therefore, there is no way for me to enter the middle name, that is required for pick up based on the names on the Honduran national id.The issue of letters being randomly removed from the first name was not addressed in the response from Western Union. I am unable to test if letters are removed from the first name in the system in Honduras, until some is denied the ability to pick up a money transfer from me. I describe this again. If I put a first and middle name in the first name space that is characters, only characters can be viewed by the financial institution in Honduras, causing the person's national id of names to not match the Western Union computer system.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: When the money order was taking out of the rent despoit box it had not been cashI informed western along with a copy of the police report to put a stop payment on itThey informed that I had to wait until it was cashWestern Union could have prevent this whole ordeal just by putting a stop payment on the money instead of making me wait over a year this is poor customer serviceI hold Western Union and the bank equal responsible because western union gave permission for it to be cash and the bank allowed it to be cash in its alter state.
Sincerely,
*** ***
Initial Business Response /* *** ** *** */
Dear *** ***,
Western Union is responding to your June 5, complaint to the Revdex.com
Per our email correspondence on June 19, 2015, you have confirmed receiving your refund for Money Order XX-XXXXXXXXX
To
address your request for compensation please refer to the following terms and conditions:
All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union's terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union's terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union's Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like
Additional information regarding our Terms and Conditions, may also be found at www.westernunion.com
Western Union considers this case as closed
Kind Regards,
*** ***
Initial Business Response /* (1000, 4, 2015/08/07) */
Dear *** ***,
Western Union is responding to your July 14, complaint to the Revdex.com
Reward emails were sent to the following email addresses on April 29, 2015:
Referrer - ***@XXXXXXX.com
Referee -
***@XXXXXXX.com
We have resent the reward emails to bothPlease always remember to check your junk/spam folder in case the reward email is landing there
Kind Regards,
*** ***
Initial Business Response /* *** ** *** */
Dear *** ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations
of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Per your email correspondence on May 18, 2015, you have indicated that you have been credited back, for the Money Transfer you initiated on April 13, by your credit card issuer
To address the use of a credit card, please note our Terms and Conditions below:
USING AN ACCOUNT: Where available, Western Union may allow You send money from or to a bank, a prepaid or credit card, an electronic wallet, a biller, or a similar account (collectively, "Accounts")The bank or other provider of an Account (the "Account Provider") may impose additional fees on an AccountThe agreement with the Account Provider governs use of an Account and provides the rights and liabilities of the holder of an AccountUnless required by applicable law, Western Union accepts no responsibility to You or any Account holder for any fees imposed by an Account providerIf the currency You select for a transaction is not the currency in which an Account is denominated, the Account provider may convert the funds at its own currency exchange rate or reject the transferAccount Services are for personal or individual use only and not for use by or on behalf of any business or legal entityWestern Union may use the Automated Clearing House ("ACH") network, book transfer, electronic funds transfer, wire transfer or other methods to process transactions relating to an AccountWestern Union is not responsible for actions taken by the an Account Provider, such as improperly posting a transaction
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
*** ***
Complaint: ***
I am rejecting this response because: Western Union is very inconsiderate towards my complaint which is NOT the the refund received already but what about the second charge of $? At least , consider a better excuse for their error It is not MY error what is so difficult to understand ? They are ' LOSERS '
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I did not get the answers to my pertinent questionWhen I will get the required answers I will determine my next steps
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/05/20) */
Dear *** ***,
Western Union is writing in response to the complaint you filed with the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of
our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Based on the information you have provided, we were able to locate Money Transfer Control Number XXX-XXX-Our records indicate we have issued a refund to you on May 5, in the amount of $under Money Transfer Control Number XXX-XXX-2520, due to wrong account numberWe have sent this information to you under separate cover for security purposesIf your records do not reflect this, please feel free contact us so that we may investigate further
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
*** ***