Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedIn your complaint, you state that because of issues with the Equity Accelerator Program, you are requesting reimbursement for funds taken
from your checking account, correction to any potential negative impact with your credit score and reimbursement of any late fees associated with late mortgage paymentsUpon further review, we have confirmed that the complaints filed with both, the Revdex.com and the *** *** *** *** agencies are regarding the same issuePlease know that we have responded to your issue through the *** *** *** *** portal on February 3, If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***You may also email us at ***Sincerely, Executive Resolutions Group
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedOur records indicate that Western Union has been in communication with you and on 8/8/we notified you that Western
Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or external. Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. As a result of this internal monitoring on your transaction, Western Union made the decision to disallow this and any future transactions through our services based on our internal process, Western Union can make this decision for a variety of reasonsWe generally refuse transactions based on patterns over timeUnfortunately, we are not allowed to disclose the specifics of this business decisionIn addition, our records indicate that we in deed received your completed Compliance Reinstatement request form and in return we advised you to provide additional documentation needed for further investigation; however, you stated that you have no further documentation to provide. At Western Union we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your expectationsWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused Sincerely, *** *** ***
Yes I received the check that was sent. My concern is Western Union stated there was no record of the refund request sent prior to October 2017. Yet, I sent a copy of the cancelled check for the processing fee that was cashed on August 4, 2017. Why would the company cash a personal check without proper rationale?
Dear *** ***, Please know that we are actively working on your case along with our Quick Collect department; however, we have not been able to reach a resolution yetYour case has been escalated to a management level to expedite the resolution as much as possibleWe will continue to
follow up until a final resolution can be provided to youOur final resolution will be forwarded to you under separate coverSincerely, The Western Union Executive Resolutions Team
Dear Mr***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedAt this time, an investigation into your concerns has been initiated and we will provide you with our findings as soon as possible
Unfortunately, we have been unable to attain a resolution yet, despite of our best effortsPlease be assured that we will respond to you, under separate cover, once the investigation is concludedSincerely, Western Union Executive Resolution Team
Dear *** *** This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union has completed its investigation into your complaint, we are very sorry for the inconvenienceOur records indicate that
on August 1, 2016, you initiated a transaction for $plus the $of the service feeThe transaction was cancelled on August 2, and Western Union did not apply the corresponding chargesSince the outcome of the investigation does not show that Western Union charged your account, it is not possible to process a refund at this timeDuring the investigation, we confirmed that an Authorization Code was generated when this transaction was processed, therefore we have contacted your bank and faxed an Authorization Code Removal letter so they can release the fundsThis request normally takes 3-business days depending on the issuing Bank’s procedures.We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,Executive Resolutions Department.Western Union
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Please be advised that we have received confirmation from our Bank Partners that your transaction was confirmed as paid to
your recipient's bank on August 15th, Western Union did not receive a rejection for this money transferIf your receipient has not received her funds, please request a bank statement from her to further research. At Western Union we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your expectationsWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions GroupTell us why here
Complaint: ***
I am rejecting this response because: There has been no real indication that any investigation as to how and why the issues arose has been initiated. I have been contacted and told to deactivate and open a new account with a new number and the best they (Western Union) can do is transfer my points. To obtain my transaction history I need to send them different types of ID and a form. They didn't request that of the person who changed the name on my account and caused all this aggravation. Finally, I have been a customer since and with a new account I show as a brand new customer loosing any longevity perks
Sincerely,
*** ***
Dear *** ***, Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at ***@westernunion.com so that I may assist you with resolving your concern. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Initial Business Response /* (1000, 4, 2015/09/03) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you sent on December 3, As you
mentioned on your complaint, the transfer hit a security filter and Western Union required additional information to proceed with the refund
Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited
The Compliance department has carefully reviewed the case and decided to proceed with the refundWe will be sending you a check via overnight mailPlease expect to receive this check at your home address no later than next Tuesday September 8, The Compliance group attempted to contact you over the phone and left a voice message to let you know that the refund has been processed
We would also like to thank you for providing feedback regarding your customer service experienceWe will ensure proper feedback/coaching is provided to the operators involved, if applicable
We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry
Sincerely,
Executive Resolutions Group
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2015/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund of my monies that were held against my wishes by Western Union for months
I am content that I have finally obtained justice
Initial Business Response /* (1000, 5, 2015/12/18) */
Dear *** ***,
Western Union is responding to your December 9, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that we have re-issued a refund check to you on December 15, Please allow to business days for arrival via ***
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Dear *** ***, Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that you received your transfer on July 18, 2016. To address you request for compensation: Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting ***. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Dear *** ***, This is in response to the rebuttal to a complaint you filed with the Revdex.com. As per our phone conversation held on November 9, 2017, we explained to you as to why Western Union charged a $USD processing fee, and as a one time exception we provided you with a refund of the fees, and the Money Transfer Control number was given to you. We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/07/29) */
Dear *** ***,
Western Union is responding to your July 13, complaint to the Revdex.com
We have requested a bank statement from you dated June 13, to the present
Our records indicate the document that was
presented does not include the bank letterhead and bank contact information, and therefore cannot be accepted for validation
We will need the requested document in order for us to proceed with an investigationOnce received we will be happy to reopen this case to assist you further
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is a prepaid debit card there fore I do not get a monthly statement but I did send them a copy of my account with the banks name at top and address and phone number at the bottom.....which included the charges from western union...I included what I sent them tp prove my case
*** ***
Print Printable Version
TRANSACTION HISTORY
-$
Card Balance
(Includes posted and pending transactions)
Selected Period: 06/17/XXXX - XX/16/Selected Transaction Type: All
DATE DESCRIPTION TYPE AMOUNT BALANCE
6/29/APL* ***
Location: XXX-XXX-XXXX, CA
Purchase Date: 6/28/
Category: Retail Stores
-$$
6/23/WWW.WESTERNUNION.COM
Location: ENGLEWOOD, CO
Purchase Date: 6/21/
Category: Utilities
-$$
6/22/ATM CASH WITHDRAWALS
Location: READING, PA
Purchase Date: 6/19/
Category: Service Providers
-$$
6/22/WWW.WESTERNUNION.COM
Location: ENGLEWOOD, CO
Purchase Date: 6/19/
Category: Utilities
-$$
6/22/WESTERN UNION
Location: XXX-XXXXXXX, CO
Purchase Date: 6/20/
Category: Utilities
-$$
6/19/
ATM CASH WITHDRAWALS
Location: READING, PA
Purchase Date: 6/18/
Category: Service Providers
-$$
6/18/*** *** XXXXXX
Location: READING, PA
Purchase Date: 6/16/
Category: Fast Food
-$$
6/17/VIP MONTHLY FEE
Location: RC:XXXXXY2B3Y
Purchase Date: 6/17/
Category: Fee
-$$
6/17/ATM CASH WITHDRAWALS
Location: READING, PA
Purchase Date: 6/16/
Category: Service Providers
-$$
In case of errors or questions about your card, write to us at Green Dot Customer Care, *** *** *** *** California XXXXX or telephone us at (XXX) XXX-XXXXCall us or write to us as soon as you can if you think an error has occurred in your card accountIf writing us, a Transaction Dispute Form is available for your convenience at www.greendot.com We must allow you to report an error until days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appearedYou may request a written history of your transactions at any time by writing us at Written History Request, P.OBox *** *** California XXXXX or by calling (XXX) XXX-XXXXWhen notifying us, you will need to tell us: (i) your name and Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took placeIf you tell us orally, we may require that you send us your complaint or question in writing within business days
We will determine whether an error occurred within business days after we hear from you and will correct any error promptlyIf we need more time, we may take up to days to investigateIf we need more time we credit your Card within business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigationIf we ask you to put your complaint or question in writing and we do not receive it within business days, we may not provisionally credit the CardWe also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder AgreementClick here for more detailsWe will let you know the results of our investigation within three business days of completing itIf we decide that there was no error, we will send you a written explanation
You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such personFor example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person's transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction
Final Business Response /* (4000, 9, 2015/08/19) */
Dear *** ***,
Western Union is responding to your July 30, rebuttal to the Revdex.com
Our position in this matter has not changed
We have requested a bank statement from you dated June 13, to the present
Our records indicate the document that was presented does not include the bank letterhead and bank contact information, and therefore cannot be accepted for validation
Western Union considers this case closed, until we receive the requested documentation with the specified date range
Kind Regards,
*** ***
Dear *** ***, Western Union is responding to your complaint with the Revdex.com We are currently still reviewing your complaint and will need additional time to complete the investigationWe have sent you an email, requesting additional information that is necessary
in order to determine the appropriate follow up Once we complete our investigation, our findings will be sent to you under a separate cover We apologize for any inconvenience this matter may have caused you Kind Regards, *** ***
I am writing in response to the above reference number ***In the matter *** *** V Western Union *** *** *** *** *** *** *** ***
*** *** ***The Western Union legal deptsettled my claims because of the evidence that I provided
Initial Business Response /* (1000, 4, 2015/04/30) */
Dear *** ***,
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our
attention, we take it very seriously and move to correct the issue quickly
We have investigated your claim, our records show that a mail refund check was processed and sent to the address we had on recordOn March 3, the check was returned due to the address was no longer validWe received the updated address from you on April 17, and after verifying, we have processed a refund to you in the amount of $and it has been sent to you via overnight service on April 28,
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
*** ***
Initial Business Response /* (1000, 4, 2015/11/15) */
Dear *** ***,
Western Union is responding to your October 21, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that these funds were processed back to your account, you will need to contact your issuing bank, as we have no power accepting a chargeback and the processor is the one that can reverse a charge when a dispute has been processed
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Complaint Response Date bumped because: Holiday
Dear Mr*** This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on February 12, Due to compliance regulations the transaction was supposed to be
refunded back, however, due to an unfortunate mistake by an operator, the refund was delayedOur records indicate that you were provided with the details of your full refund on February 16, The refund was successfully collected on the same day. As a courtesy, a promo-code was sent to you via e-mail on February 16, which will cover the fees on your next transaction.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to collect your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We have reviewed all the call recordings and the proper coaching has being provided to the operators involved to ensure inquiries such as yours are handled correctly. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyRegarding our Money in Minutes timeframes, we must refer you to our Terms and Conditions since this transaction does fall within the acceptable Money in Minutes parameters listed thereinYou may access Western Unions Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.htmlWe attempted to locate any calls you may have placed to our customer service and we were unable to locate your calls with the information you have providedWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, *** *** Tell us why here
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedIn your complaint, you state that because of issues with the Equity Accelerator Program, you are requesting reimbursement for funds taken
from your checking account, correction to any potential negative impact with your credit score and reimbursement of any late fees associated with late mortgage paymentsUpon further review, we have confirmed that the complaints filed with both, the Revdex.com and the *** *** *** *** agencies are regarding the same issuePlease know that we have responded to your issue through the *** *** *** *** portal on February 3, If you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ***, and provide the Western Union Reference # ***You may also email us at ***Sincerely, Executive Resolutions Group
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedOur records indicate that Western Union has been in communication with you and on 8/8/we notified you that Western
Union closely monitors its systems and transactions and works hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or external. Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraud In order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited. As a result of this internal monitoring on your transaction, Western Union made the decision to disallow this and any future transactions through our services based on our internal process, Western Union can make this decision for a variety of reasonsWe generally refuse transactions based on patterns over timeUnfortunately, we are not allowed to disclose the specifics of this business decisionIn addition, our records indicate that we in deed received your completed Compliance Reinstatement request form and in return we advised you to provide additional documentation needed for further investigation; however, you stated that you have no further documentation to provide. At Western Union we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your expectationsWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service. We regret any inconvenience this matter may have caused Sincerely, *** *** ***
Yes I received the check that was sent. My concern is Western Union stated there was no record of the refund request sent prior to October 2017. Yet, I sent a copy of the cancelled check for the processing fee that was cashed on August 4, 2017. Why would the company cash a personal check without proper rationale?
Dear *** ***, Please know that we are actively working on your case along with our Quick Collect department; however, we have not been able to reach a resolution yetYour case has been escalated to a management level to expedite the resolution as much as possibleWe will continue to
follow up until a final resolution can be provided to youOur final resolution will be forwarded to you under separate coverSincerely, The Western Union Executive Resolutions Team
Dear Mr***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedAt this time, an investigation into your concerns has been initiated and we will provide you with our findings as soon as possible
Unfortunately, we have been unable to attain a resolution yet, despite of our best effortsPlease be assured that we will respond to you, under separate cover, once the investigation is concludedSincerely, Western Union Executive Resolution Team
Dear *** *** This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union has completed its investigation into your complaint, we are very sorry for the inconvenienceOur records indicate that
on August 1, 2016, you initiated a transaction for $plus the $of the service feeThe transaction was cancelled on August 2, and Western Union did not apply the corresponding chargesSince the outcome of the investigation does not show that Western Union charged your account, it is not possible to process a refund at this timeDuring the investigation, we confirmed that an Authorization Code was generated when this transaction was processed, therefore we have contacted your bank and faxed an Authorization Code Removal letter so they can release the fundsThis request normally takes 3-business days depending on the issuing Bank’s procedures.We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,Executive Resolutions Department.Western Union
Dear *** ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Please be advised that we have received confirmation from our Bank Partners that your transaction was confirmed as paid to
your recipient's bank on August 15th, Western Union did not receive a rejection for this money transferIf your receipient has not received her funds, please request a bank statement from her to further research. At Western Union we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your expectationsWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions GroupTell us why here
Complaint: ***
I am rejecting this response because: There has been no real indication that any investigation as to how and why the issues arose has been initiated. I have been contacted and told to deactivate and open a new account with a new number and the best they (Western Union) can do is transfer my points. To obtain my transaction history I need to send them different types of ID and a form. They didn't request that of the person who changed the name on my account and caused all this aggravation. Finally, I have been a customer since and with a new account I show as a brand new customer loosing any longevity perks
Sincerely,
*** ***
Dear *** ***, Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at ***@westernunion.com so that I may assist you with resolving your concern. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Initial Business Response /* (1000, 4, 2015/09/03) */
Dear Mr***,
This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced
We have reviewed the transaction that you sent on December 3, As you
mentioned on your complaint, the transfer hit a security filter and Western Union required additional information to proceed with the refund
Western Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limited
The Compliance department has carefully reviewed the case and decided to proceed with the refundWe will be sending you a check via overnight mailPlease expect to receive this check at your home address no later than next Tuesday September 8, The Compliance group attempted to contact you over the phone and left a voice message to let you know that the refund has been processed
We would also like to thank you for providing feedback regarding your customer service experienceWe will ensure proper feedback/coaching is provided to the operators involved, if applicable
We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry
Sincerely,
Executive Resolutions Group
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 6, 2015/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund of my monies that were held against my wishes by Western Union for months
I am content that I have finally obtained justice
Initial Business Response /* (1000, 5, 2015/12/18) */
Dear *** ***,
Western Union is responding to your December 9, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that we have re-issued a refund check to you on December 15, Please allow to business days for arrival via ***
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Dear *** ***, Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services
Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly. Our records indicate that you received your transfer on July 18, 2016. To address you request for compensation: Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting ***. All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,*** ***
Dear *** ***, This is in response to the rebuttal to a complaint you filed with the Revdex.com. As per our phone conversation held on November 9, 2017, we explained to you as to why Western Union charged a $USD processing fee, and as a one time exception we provided you with a refund of the fees, and the Money Transfer Control number was given to you. We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/07/29) */
Dear *** ***,
Western Union is responding to your July 13, complaint to the Revdex.com
We have requested a bank statement from you dated June 13, to the present
Our records indicate the document that was
presented does not include the bank letterhead and bank contact information, and therefore cannot be accepted for validation
We will need the requested document in order for us to proceed with an investigationOnce received we will be happy to reopen this case to assist you further
Kind Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is a prepaid debit card there fore I do not get a monthly statement but I did send them a copy of my account with the banks name at top and address and phone number at the bottom.....which included the charges from western union...I included what I sent them tp prove my case
*** ***
Print Printable Version
TRANSACTION HISTORY
-$
Card Balance
(Includes posted and pending transactions)
Selected Period: 06/17/XXXX - XX/16/Selected Transaction Type: All
DATE DESCRIPTION TYPE AMOUNT BALANCE
6/29/APL* ***
Location: XXX-XXX-XXXX, CA
Purchase Date: 6/28/
Category: Retail Stores
-$$
6/23/WWW.WESTERNUNION.COM
Location: ENGLEWOOD, CO
Purchase Date: 6/21/
Category: Utilities
-$$
6/22/ATM CASH WITHDRAWALS
Location: READING, PA
Purchase Date: 6/19/
Category: Service Providers
-$$
6/22/WWW.WESTERNUNION.COM
Location: ENGLEWOOD, CO
Purchase Date: 6/19/
Category: Utilities
-$$
6/22/WESTERN UNION
Location: XXX-XXXXXXX, CO
Purchase Date: 6/20/
Category: Utilities
-$$
6/19/
ATM CASH WITHDRAWALS
Location: READING, PA
Purchase Date: 6/18/
Category: Service Providers
-$$
6/18/*** *** XXXXXX
Location: READING, PA
Purchase Date: 6/16/
Category: Fast Food
-$$
6/17/VIP MONTHLY FEE
Location: RC:XXXXXY2B3Y
Purchase Date: 6/17/
Category: Fee
-$$
6/17/ATM CASH WITHDRAWALS
Location: READING, PA
Purchase Date: 6/16/
Category: Service Providers
-$$
In case of errors or questions about your card, write to us at Green Dot Customer Care, *** *** *** *** California XXXXX or telephone us at (XXX) XXX-XXXXCall us or write to us as soon as you can if you think an error has occurred in your card accountIf writing us, a Transaction Dispute Form is available for your convenience at www.greendot.com We must allow you to report an error until days after the earlier of: (i) the date you electronically accessed your account, provided the error could be viewed in the electronic history; or (ii) the date we sent the FIRST written history on which the error appearedYou may request a written history of your transactions at any time by writing us at Written History Request, P.OBox *** *** California XXXXX or by calling (XXX) XXX-XXXXWhen notifying us, you will need to tell us: (i) your name and Card number; (ii) why you believe there is an error, and the dollar amount involved; and (iii) approximately when the error took placeIf you tell us orally, we may require that you send us your complaint or question in writing within business days
We will determine whether an error occurred within business days after we hear from you and will correct any error promptlyIf we need more time, we may take up to days to investigateIf we need more time we credit your Card within business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigationIf we ask you to put your complaint or question in writing and we do not receive it within business days, we may not provisionally credit the CardWe also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder AgreementClick here for more detailsWe will let you know the results of our investigation within three business days of completing itIf we decide that there was no error, we will send you a written explanation
You agree that any unauthorized use does not include use by a person to whom you have given authority to use the card or PIN and that you will be liable for all such uses by such personFor example, if you have given your card or card information to another person to use, such as a friend or relative, you are responsible for that person's transactions with your card, and if you have given your card information to a merchant for a transaction, you have given authority to that merchant to debit the card for that transaction
Final Business Response /* (4000, 9, 2015/08/19) */
Dear *** ***,
Western Union is responding to your July 30, rebuttal to the Revdex.com
Our position in this matter has not changed
We have requested a bank statement from you dated June 13, to the present
Our records indicate the document that was presented does not include the bank letterhead and bank contact information, and therefore cannot be accepted for validation
Western Union considers this case closed, until we receive the requested documentation with the specified date range
Kind Regards,
*** ***
Dear *** ***, Western Union is responding to your complaint with the Revdex.com We are currently still reviewing your complaint and will need additional time to complete the investigationWe have sent you an email, requesting additional information that is necessary
in order to determine the appropriate follow up Once we complete our investigation, our findings will be sent to you under a separate cover We apologize for any inconvenience this matter may have caused you Kind Regards, *** ***
I am writing in response to the above reference number ***In the matter *** *** V Western Union *** *** *** *** *** *** *** ***
*** *** ***The Western Union legal deptsettled my claims because of the evidence that I provided
Initial Business Response /* (1000, 4, 2015/04/30) */
Dear *** ***,
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our
attention, we take it very seriously and move to correct the issue quickly
We have investigated your claim, our records show that a mail refund check was processed and sent to the address we had on recordOn March 3, the check was returned due to the address was no longer validWe received the updated address from you on April 17, and after verifying, we have processed a refund to you in the amount of $and it has been sent to you via overnight service on April 28,
We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me
Kind regards,
*** ***
Initial Business Response /* (1000, 4, 2015/11/15) */
Dear *** ***,
Western Union is responding to your October 21, complaint to the Revdex.com
Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our
customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly
Our records indicate that these funds were processed back to your account, you will need to contact your issuing bank, as we have no power accepting a chargeback and the processor is the one that can reverse a charge when a dispute has been processed
We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Kind Regards,
*** ***
Complaint Response Date bumped because: Holiday
Dear Mr*** This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed the transaction that you sent on February 12, Due to compliance regulations the transaction was supposed to be
refunded back, however, due to an unfortunate mistake by an operator, the refund was delayedOur records indicate that you were provided with the details of your full refund on February 16, The refund was successfully collected on the same day. As a courtesy, a promo-code was sent to you via e-mail on February 16, which will cover the fees on your next transaction.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to collect your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We have reviewed all the call recordings and the proper coaching has being provided to the operators involved to ensure inquiries such as yours are handled correctly. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear *** ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an
issue is brought to our attention, we take it very seriously and move to correct the issue quicklyRegarding our Money in Minutes timeframes, we must refer you to our Terms and Conditions since this transaction does fall within the acceptable Money in Minutes parameters listed thereinYou may access Western Unions Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.htmlWe attempted to locate any calls you may have placed to our customer service and we were unable to locate your calls with the information you have providedWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, *** *** Tell us why here