Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concerns. The Money Order department confirmed that on February 3, 2016 they received a three pages fax that did...
not include the front part of the stubs, that show the details of the check (money order number and amount). According to the instructions on the Web site “The money order receipt must accompany each request. If the purchaser's receipt is not enclosed, your request will be delayed and may be denied. This information is also located on the tracer form portion of the money order receipt.”The Money Order department successfully received the required documentation on February 10, 2016. The full refund has been processed and should arrive the week of February 15-19.As a courtesy and because of the inconvenience you have gone through, we processed the refund of fees for $30.00. This should also arrive the week of February 15-19.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your refund. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Complaint: [redacted]
I am rejecting this response because:I do not want to ever use Western Union again. It has been 2 months since my first email, and NOTHING has been done to compensate me for the money I spent, the money my wife spent, the time that my wife spent and the 5 hours that I spent!!!!!!! If it took me two months to send a customer of mine a response, I wouldn't have any customers. Western Union by far is the WORST COMPANY THAT I HAVE EVER DEALT WITH IN REGARDS TO CUSTOMER SERVICE!!!!!! I am not sure if they even know what customer service is about. I understand all about security and fraud and I applaud your strategic ways to deal with this problem, but please REREAD MY ORIGINAL EMAIL, AND TELL ME IF YOU THINK THAT IS THE WAY TO HANDLE THINGS......I don't have time in my life to deal with company's that don't know how to properly deal with their customers, and when a mistake is made, they don't even apologize or try to compensate the customer!!!! You say there is no amount listed for compensation, well 5 hours out of my day alone is worth $200.00, besides the $ 17.86 in fares, now my wife spent $15.00 in fares and her time was worth $50.00, which is a grand total of $ 282.86
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Ms. [redacted] This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.The transaction is a Direct to Bank Money Transfer. We obtained confirmation from the bank partner that the bank account that was specified...
at the time of send was successfully credited by the time indicated on the send receipt, December 29, 2016.We appreciate the feedback you provided regarding your experience over the telephone. The call recordings have been identified and coaching/feedback will be provided to the operators involved, if applicable. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the rebuttal to a complaint you filed with the Revdex.com. Western Union did not overcharge you or illegally keep funds from you. The service was provided and your receiver did collect without any issues. To reiterate our previous communication, the letter that you received explained that our customer service representative that assisted you sending funds by the telephone (Telephone Money Transfer/TMT) may have not provided adequate oral disclosures during the telephone portion of your transaction and for that sole reason, Western Union decided to reimburse the fee.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. As a courtesy, we have added 150 points to your MYWU account *-*-[redacted]. You can redeem the points to cover the fees when sending a future money transfer.We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] This is in response to the complaint that you filed through the Revdex.com. Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite of our efforts. A resolution will...
be provided to you under separate cover as soon as it is available. We regret any inconvenience this matter may have caused. If you should have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted]. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on February 8, 2015. According to...
the comments on the transfer, you called Western Union on June 17, 2015 to request a refund because your receiver was unable to collect the funds. There was a technical glitch on the first refund attempt processed on June 17, 2015. Our records indicate that a manual refund to your bank account was processed on August 10, 2015.
We contacted you by phone on August 20, 2015 and you confirmed that you have received your refund.
We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Initial Business Response /* (1000, 4, 2015/10/23) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on July 22, 2015. We also...
reviewed the call recording where you indicated that you were unable to provide the money transfer control number (MTCN) to your receiver.
Western Union did honor the contract by making the funds available for pick-up as you originally specified.
The refund of the principal amount was processed on September 3, 2015 and you confirmed having received the check.
We regret any inconvenience this matter has caused.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same non-response I got when talking ti Western Union before filing the complaint. The "MTCN" number was something that Western Union was supposed to supply me with via text immediately after sending the $125, and they never did. I kept calling and asking for it and they said "we cannot give that to you" - then they would ask me for it each time I called -?! Which is immaterial anyway; I paid an additional fee to have the funds made available the same day. The transfer never went through. Western Union's claim that "they honored their contract" is completely without merit; if that were the case, they wouldn't have refunded anything. Refunding the principle recognizes that no transfer occurred' therefor ALL fees associated should be refunded. They can't have it both ways. IN any event, this was my first experience with Western Union, and it will certainly be my last and I will steer everyone I know away from them. They ought to realize that, in the 21st Century, there are increasingly plenty of other options to transfer funds.
Final Business Response /* (4000, 8, 2015/11/10) */
Dear Mr. [redacted],
This is in response to the rebuttal to a complaint you filed with the Revdex.com.
Your transaction was recorded at an authorized Western Union location. The money transfer control number (MTCN) is provided in the receipt. The MTCN is not to be provided by telephone for security reasons.
To reiterate our previous communication, as you originally indicated, Western Union did honor the contract by making the funds available for pick-up.
Western Union proceeded with the refund of principal as per your request.
Western Union apologizes that you found difficulty using this service.
We regret any inconvenience this matter may have caused.
Initial Business Response /* (1000, 4, 2015/08/07) */
Dear [redacted],
Western Union is responding to your July 14, 2015 complaint to the Revdex.com.
Reward emails were sent to the following email addresses on April 29, 2015:
Referrer - [redacted]@XXXXXXX.com
Referee -...
[redacted]@XXXXXXX.com
We have resent the reward emails to both. Please always remember to check your junk/spam folder in case the reward email is landing there.
Kind Regards,
[redacted]
Dear Mr. [redacted] ,Western Union is writing in response to the complaint received from you through the Revdex.com portal. Our investigation shows that these funds were paid correctly to the receiver you requested according to our terms and conditions of service. Unfortunately,...
we are unable to comply with a refund in this case. If you believe you may be a victim of fraud, you should contact your local law enforcement and file a report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. If you should desire additional documentation regarding the recipient (i.e. unmasked, signed Receive Form and ID details) and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy laws. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoena. The aforementioned request can be submitted by law enforcement via email to: [redacted] We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 5, 2015/08/28) */
Dear [redacted],
Western Union is responding to your August 3, 2015 complaint to the Revdex.com.
An investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you as...
soon as they are made available. Western Union is working diligently to conclude our investigation with the bank in question and will communicate with you as soon as we receive additional information regarding this matter.
Kind Regards,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Per our email correspondence on January 27, 2016 we are processing a refund to you. It will be sent to you via priority overnight delivery service by the end of the day on January 28, 2016. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because: I never revisited the location. I tried to get refund from my location near my home and was told transaction cannot be found. The reason they are unable to contact me is that the incompetent, non-english speaking agent did not record my information correctly. I addressed this with WU customer service ANG PROVIDED CORRECT INFO. I WAS NEVER CONTACTED. STILL WAITING FOR MY REFUND.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/13) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have updated your MyWU profile, and you have been opted-out of any future marketing from Western Union, per your request.
We have attempted to contact you regarding the transaction referenced in your complaint, but have not been able to reach you. We need to obtain more information from you, in order to assist you. Please contact me directly at [redacted]@westernunion.com, so that I may assist you further.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaintfiled with both agencies are regarding the same issue. We will be responding to your issue through the Consumer Financial Protection Bureau portal. Kind Regards,Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: They had my money until my bank reversed the charge. They did nothing to resolve it.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint that you filed with the Revdex.com. We sincerely apologize for the problems that you have experienced. Western Union has completed its investigation into your complaint. Our records indicate that on December 10, 2016 you completed a...
Quick Collect payment for $889.56 plus $16.50 of the service fee. Please know that the payment was successfully posted on January 6, 2017 with an effective date of December 12, 2016. To compensate for the inconvenience, we have refunded the service fee that you paid when you completed the transaction. The details of the refund information have been provided to you via separate cover. You may collect the funds at any Western Union location. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Sincerely, Executive Resolutions Department Western Union
Initial Business Response /* (1000, 5, 2015/09/08) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
According to confirmation received from you via e-mail you have successfully...
received the Amazon gift card and you consider the case as resolved.
You have been provided with the Executive Resolutions direct contact information. Feel free to contact us if you require additional support.
We regret any inconvenience this matter has caused.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (2000, 6, 2015/09/08) */
WU sends me the $20 gift card today (6 weeks after the completed transfer, instead of 2-4 weeks in their advertisement). The complaint can be closed.
Western Union Reference #: [redacted]Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal. You state in your complaint that you initiated a transaction on September 24, 2017 for $ 100.00 from [redacted] to [redacted] and did...
not receive a confirmation number. You have stated that your bank advised you that $ 117.00 was debited to your account by Western Union. You are requesting a refund.Our records show that five attempts were made to send $ 100.00. Four transactions were declined by the system within two to three minutes and Western Union did not receive funding for these transactions. The MTCN provided, MTCN [redacted], was among the four transactions not funded.The fifth transaction attempted, reflects a bank decline and Western Union did not receive the funding according to our records.The bank statement that was provided confirms that we debited these funds from your account. We have provided a refund of the full amount, $117.00 with MTCN [redacted]. We have paid out this transaction in the form of check number [redacted]0750 which was mailed to the following address per your request.[redacted]Please allow for normal mail delivery time.We apologize for any inconvenience this incident may have caused you. Western Union considers this case as closed. If you have additional questions or concerns regarding this complaint or resolution, please contact Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]. Sincerely,[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue...
is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that your transaction was declined by the receiving bank, this could be due to an information mismatch. If your bank account does not reflect a credit back to you, please send me a copy of your bank statement dated December 9, 2015 to the present.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted] Tell us why here...
Dear Ms. [redacted], This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.We have reviewed your concerns. The Money Order department confirmed that on February 3, 2016 they received a three pages fax that did...
not include the front part of the stubs, that show the details of the check (money order number and amount). According to the instructions on the Web site “The money order receipt must accompany each request. If the purchaser's receipt is not enclosed, your request will be delayed and may be denied. This information is also located on the tracer form portion of the money order receipt.”The Money Order department successfully received the required documentation on February 10, 2016. The full refund has been processed and should arrive the week of February 15-19.As a courtesy and because of the inconvenience you have gone through, we processed the refund of fees for $30.00. This should also arrive the week of February 15-19.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your refund. As we are a global company, we have several customer service centers throughout the world where your call may be handled. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Complaint: [redacted]
I am rejecting this response because:I do not want to ever use Western Union again. It has been 2 months since my first email, and NOTHING has been done to compensate me for the money I spent, the money my wife spent, the time that my wife spent and the 5 hours that I spent!!!!!!! If it took me two months to send a customer of mine a response, I wouldn't have any customers. Western Union by far is the WORST COMPANY THAT I HAVE EVER DEALT WITH IN REGARDS TO CUSTOMER SERVICE!!!!!! I am not sure if they even know what customer service is about. I understand all about security and fraud and I applaud your strategic ways to deal with this problem, but please REREAD MY ORIGINAL EMAIL, AND TELL ME IF YOU THINK THAT IS THE WAY TO HANDLE THINGS......I don't have time in my life to deal with company's that don't know how to properly deal with their customers, and when a mistake is made, they don't even apologize or try to compensate the customer!!!! You say there is no amount listed for compensation, well 5 hours out of my day alone is worth $200.00, besides the $ 17.86 in fares, now my wife spent $15.00 in fares and her time was worth $50.00, which is a grand total of $ 282.86
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Ms. [redacted] This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.The transaction is a Direct to Bank Money Transfer. We obtained confirmation from the bank partner that the bank account that was specified...
at the time of send was successfully credited by the time indicated on the send receipt, December 29, 2016.We appreciate the feedback you provided regarding your experience over the telephone. The call recordings have been identified and coaching/feedback will be provided to the operators involved, if applicable. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr. [redacted], This is in response to the rebuttal to a complaint you filed with the Revdex.com. Western Union did not overcharge you or illegally keep funds from you. The service was provided and your receiver did collect without any issues. To reiterate our previous communication, the letter that you received explained that our customer service representative that assisted you sending funds by the telephone (Telephone Money Transfer/TMT) may have not provided adequate oral disclosures during the telephone portion of your transaction and for that sole reason, Western Union decided to reimburse the fee.Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. As a courtesy, we have added 150 points to your MYWU account *-*-[redacted]. You can redeem the points to cover the fees when sending a future money transfer.We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear [redacted] This is in response to the complaint that you filed through the Revdex.com. Please be advised that your complaint is currently under investigation, unfortunately we have not been able to reach a resolution in this matter yet, despite of our efforts. A resolution will...
be provided to you under separate cover as soon as it is available. We regret any inconvenience this matter may have caused. If you should have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted]. You may also email us at [email protected]. Sincerely, Executive Resolutions Department Western Union
Initial Business Response /* (1000, 4, 2015/08/20) */
Dear Ms. **,
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on February 8, 2015. According to...
the comments on the transfer, you called Western Union on June 17, 2015 to request a refund because your receiver was unable to collect the funds. There was a technical glitch on the first refund attempt processed on June 17, 2015. Our records indicate that a manual refund to your bank account was processed on August 10, 2015.
We contacted you by phone on August 20, 2015 and you confirmed that you have received your refund.
We regret any inconvenience this matter has caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.
Sincerely,
Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/10/23) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
We have reviewed the transaction that you sent on July 22, 2015. We also...
reviewed the call recording where you indicated that you were unable to provide the money transfer control number (MTCN) to your receiver.
Western Union did honor the contract by making the funds available for pick-up as you originally specified.
The refund of the principal amount was processed on September 3, 2015 and you confirmed having received the check.
We regret any inconvenience this matter has caused.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (3000, 6, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same non-response I got when talking ti Western Union before filing the complaint. The "MTCN" number was something that Western Union was supposed to supply me with via text immediately after sending the $125, and they never did. I kept calling and asking for it and they said "we cannot give that to you" - then they would ask me for it each time I called -?! Which is immaterial anyway; I paid an additional fee to have the funds made available the same day. The transfer never went through. Western Union's claim that "they honored their contract" is completely without merit; if that were the case, they wouldn't have refunded anything. Refunding the principle recognizes that no transfer occurred' therefor ALL fees associated should be refunded. They can't have it both ways. IN any event, this was my first experience with Western Union, and it will certainly be my last and I will steer everyone I know away from them. They ought to realize that, in the 21st Century, there are increasingly plenty of other options to transfer funds.
Final Business Response /* (4000, 8, 2015/11/10) */
Dear Mr. [redacted],
This is in response to the rebuttal to a complaint you filed with the Revdex.com.
Your transaction was recorded at an authorized Western Union location. The money transfer control number (MTCN) is provided in the receipt. The MTCN is not to be provided by telephone for security reasons.
To reiterate our previous communication, as you originally indicated, Western Union did honor the contract by making the funds available for pick-up.
Western Union proceeded with the refund of principal as per your request.
Western Union apologizes that you found difficulty using this service.
We regret any inconvenience this matter may have caused.
Sincerely,
Executive Resolutions Group
Initial Business Response /* (1000, 4, 2015/08/07) */
Dear [redacted],
Western Union is responding to your July 14, 2015 complaint to the Revdex.com.
Reward emails were sent to the following email addresses on April 29, 2015:
Referrer - [redacted]@XXXXXXX.com
Referee -...
[redacted]@XXXXXXX.com
We have resent the reward emails to both. Please always remember to check your junk/spam folder in case the reward email is landing there.
Kind Regards,
[redacted]
Dear Mr. [redacted] ,Western Union is writing in response to the complaint received from you through the Revdex.com portal. Our investigation shows that these funds were paid correctly to the receiver you requested according to our terms and conditions of service. Unfortunately,...
we are unable to comply with a refund in this case. If you believe you may be a victim of fraud, you should contact your local law enforcement and file a report. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. If you should desire additional documentation regarding the recipient (i.e. unmasked, signed Receive Form and ID details) and the agent location, this request can only be honored with a validly issued and served subpoena according to consumer protection and privacy laws. Western Union is willing to assist law enforcement with their investigation and will provide any relevant information regarding your case upon receipt of a subpoena. The aforementioned request can be submitted by law enforcement via email to: [redacted] We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Sincerely,The Western Union Executive Resolutions Team
Initial Business Response /* (1000, 5, 2015/08/28) */
Dear [redacted],
Western Union is responding to your August 3, 2015 complaint to the Revdex.com.
An investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you as...
soon as they are made available. Western Union is working diligently to conclude our investigation with the bank in question and will communicate with you as soon as we receive additional information regarding this matter.
Kind Regards,
[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Per our email correspondence on January 27, 2016 we are processing a refund to you. It will be sent to you via priority overnight delivery service by the end of the day on January 28, 2016. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because: I never revisited the location. I tried to get refund from my location near my home and was told transaction cannot be found. The reason they are unable to contact me is that the incompetent, non-english speaking agent did not record my information correctly. I addressed this with WU customer service ANG PROVIDED CORRECT INFO. I WAS NEVER CONTACTED. STILL WAITING FOR MY REFUND.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/13) */
Dear [redacted],
Western Union is writing in response to the complaint you filed with the Revdex.com.
Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our...
customers every time they use one of our products or services. Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.
We have updated your MyWU profile, and you have been opted-out of any future marketing from Western Union, per your request.
We have attempted to contact you regarding the transaction referenced in your complaint, but have not been able to reach you. We need to obtain more information from you, in order to assist you. Please contact me directly at [redacted]@westernunion.com, so that I may assist you further.
We deeply value your relationship with Western Union and are committed to providing you with the highest level of service. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards,
[redacted]
Dear [redacted], Western Union is responding to your complaint to the Revdex.com. Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customer every time they use one of our products or services. Whenever an...
issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union is in receipt of the complaint you filed with the Consumer Financial Protection Bureau. Upon further review, we have confirmed the complaintfiled with both agencies are regarding the same issue. We will be responding to your issue through the Consumer Financial Protection Bureau portal. Kind Regards,Executive Resolution Team
Complaint: [redacted]
I am rejecting this response because: They had my money until my bank reversed the charge. They did nothing to resolve it.
Sincerely,
[redacted]
Dear [redacted] This is in response to the complaint that you filed with the Revdex.com. We sincerely apologize for the problems that you have experienced. Western Union has completed its investigation into your complaint. Our records indicate that on December 10, 2016 you completed a...
Quick Collect payment for $889.56 plus $16.50 of the service fee. Please know that the payment was successfully posted on January 6, 2017 with an effective date of December 12, 2016. To compensate for the inconvenience, we have refunded the service fee that you paid when you completed the transaction. The details of the refund information have been provided to you via separate cover. You may collect the funds at any Western Union location. We regret any inconvenience this matter may have caused. It is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry. Sincerely, Executive Resolutions Department Western Union
Initial Business Response /* (1000, 5, 2015/09/08) */
Dear Mr. [redacted],
This is in response to the complaint you filed with the Revdex.com. We sincerely apologize for the problems you have experienced.
According to confirmation received from you via e-mail you have successfully...
received the Amazon gift card and you consider the case as resolved.
You have been provided with the Executive Resolutions direct contact information. Feel free to contact us if you require additional support.
We regret any inconvenience this matter has caused.
Sincerely,
Executive Resolutions Group
Initial Consumer Rebuttal /* (2000, 6, 2015/09/08) */
WU sends me the $20 gift card today (6 weeks after the completed transfer, instead of 2-4 weeks in their advertisement). The complaint can be closed.
Western Union Reference #: [redacted]Dear [redacted],Western Union is writing in response to the complaint received from you through the Revdex.com portal. You state in your complaint that you initiated a transaction on September 24, 2017 for $ 100.00 from [redacted] to [redacted] and did...
not receive a confirmation number. You have stated that your bank advised you that $ 117.00 was debited to your account by Western Union. You are requesting a refund.Our records show that five attempts were made to send $ 100.00. Four transactions were declined by the system within two to three minutes and Western Union did not receive funding for these transactions. The MTCN provided, MTCN [redacted], was among the four transactions not funded.The fifth transaction attempted, reflects a bank decline and Western Union did not receive the funding according to our records.The bank statement that was provided confirms that we debited these funds from your account. We have provided a refund of the full amount, $117.00 with MTCN [redacted]. We have paid out this transaction in the form of check number [redacted]0750 which was mailed to the following address per your request.[redacted]Please allow for normal mail delivery time.We apologize for any inconvenience this incident may have caused you. Western Union considers this case as closed. If you have additional questions or concerns regarding this complaint or resolution, please contact Corporate Headquarters at [redacted], and provide the Western Union Reference # [redacted]. You may also email us at [redacted]. Sincerely,[redacted]
Dear [redacted],Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue...
is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that your transaction was declined by the receiving bank, this could be due to an information mismatch. If your bank account does not reflect a credit back to you, please send me a copy of your bank statement dated December 9, 2015 to the present.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards,[redacted] Tell us why here...