The Wicca Movement

The customer was only charged a one month membership fee and that membership fee was already refundedThey received their $bracelet as well for only $1.ooWe have evidence of both

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to point out that I was never disputing the initial "membership fee" charges to my accountI accepted responsibility for not reading it thoroughlyHowever, I did use the company's web page to send their form to cancel said "membership",which was ignored by the company and they claim to never have acceptedWhich has happened to numerous other customersThe fee has been returned to my account, and as long as they do not charge me again in March I consider it resolvedI do not want the store credit offered and will not be using it Regards, [redacted] ***

The customer placed an order from us for a $bracelet at a promotional price of $We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access to exclusive products that non-members do not have access toThe customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-#### standard and email support Monday-Friday at [redacted] The customer also had days to cancel their trial membershipAttached is evidence of their purchase and information showing they joined our membershipThere is no obligation to say a member but this customer did not contact us to cancelHere is there tracking number [redacted] Attached shows that they had to agree to the membership terms by checking th ebox and the membership is clearly stated on the pageThe customer already disputed the memebrship charge so no refund will be givenTheir membership has been cancelled

We have issued the customer a refund and cancelled their membershipThe customer placed an order from us for a $bracelet at a promotional price of $We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access to exclusive products that non-members do not have access toThe customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-#### standard and email support Monday-Friday at [redacted] The customer also had days to cancel their trial membershipAttached is evidence of their purchase and information showing they joined our membershipThere is no obligation to say a member but this customer did not contact us to cancel.We have cancelled the member and refunded full as a courtesy

I contacted the company on three separate occasions before contacted the Revdex.com and received no responseI contacted this business once a day for days before taking further actionThere needs to be an ups at on their privacy policy stating exactly how much their membership is before they charge for itThey also need to make sure the buyer is FULLY aware that they are signing up for a "subscription" that they can actually view from their account when they log inThere was no place anywhere on my account after logging in to be able to view any membership, or subscriptionThat is fraudThe first time I contacted you immediately through your website, the second time I contacted you was the next day when I responded to the email that stated you had shipped my bracelet, and the third time was the following morning via your website AGAIN and I still waited over hours after that to notify the Revdex.com of your actions Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have issued the customer a complete refundWe have also offered them a free product for their inconvenienceWe contacted them through the email that was provided

We have refunded the customer all membership fees because they did not take advantage of their subscriptionWe have also offered to send them a free product for their inconvenienceWe reached out to them through the email provided

We have reached out to the customer via email to help themWe refunded all of their charges and have offered them a free product of their choice for the inconvenienceThey did not use their membership benefits so we issued them a full refund

The customer has already been issued a full refund by our customer service team.After looking up this customer's account it appears they have already received a full refundThe customer took part of our promotional bracelett dealWe offered a $bracelet for only $as incentive to giving our membership a tryThis is clearly stated in our advertisement and three pages on the checkoutHere is a link to our membership terms https://wiccamovement.com/pages/membership-terms.Attached our screenshots of the membership agreementPlease let us know if there is anything else we can do to helpHere is their tracking number

The customer signed up for our membership when making a purchase of a "rule of three" braceletThe customer also took a second bracelet for free as a gift for signing up for our membershipInstructions on how to cancel our on are website here https:// [redacted] and are emailed to the customerWe have voided the customers payment, cancelled their membership, and have taken them off of our email list

We are not able to locate the customers account from the data that was provided in the complaintWe would be more than happy to help the customer with their issues if they give us a call at our customer service line at ###-###-#### or email us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was never informed of any membership that came with the braceletThey took those screenshots from another sourceLike all of the other victims of this scam, I cannot track this package and ive seen 100s of people never get the bracelet all togetherI refuse to pay $and $for a bracelet ill never recieve and a membership I never signed up forThey are frauds and need to he held accountableTheres a whole facebook and Revdex.com article on how this company scams people repeatedly and monthlyI want all of my money refunded Regards, [redacted]

We apologize for any billing issue the customer dealt withWe have issued a refund of $to the customerWe would also like to offer a promotional codeUse the code [redacted] at checkout on wiccamovement.com for $store creditWe would also like to attach evidence showing the order form that clearly states the membership terms for the $1.oo bracelet promotionPlease le us know if there is anything else we can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If this information is included, it has been included since the time that I ordered the bracelet that I did not receive And I wouldn't doubt that they've covered their backs by adding it since people got upset over being charged for something they never received When I ordered the bracelet, there was a small window that asked if I would like a second bracelet free There were NO strings attached to it Then it asked if I would like to be a member, but it listed NO charges and no financial repercussions to joining the "movement." I remember because I thought, "it doesn't cost anything, so I'll see what it's all about." It gave no details about how to cancel, no details about what you would get, and no details about anything other than joining I learned how to cancel once I filed the complaint and the company was forced into making a reply I don't understand how my bank already taking out the money makes it impossible to refund it Since I received nothing for it, there is no reason NOT to refund my money unless it is a scam I received NO instructions on how to take advantage of my so-called "membership." I remember specifically because the only reason I decided to "join" was that it didn't cost me anything I am years old, I was purchasing the bracelet as a gift for a friend and wouldn't have proceeded if I'd known my card would be charged $per month There is an entire Facebook page warning people about this scamming organization - https://www[redacted] / - and it contains many stories from victims about these scammers and their operations, including this one: "https://www[redacted] / I'm not the only one who fell for this scam Once they get your credit card number, you are sunk Now I understand why they don't offer Paypal There is all kinds of information out there now that wasn't there when I ordered my bracelet (that never arrived) because I checked This "company" is the worst kind of sm because they disguise their scam as a legitimate religious movement Regards, [redacted] ***

We offer phone support from 9-pm eastern standard time Monday through FridayWe also offer email support days as week as well at [redacted] You can also message our facebook page and reach out to us there so our customer service team can assist youThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

When receiving one of our premium stainless steel bracelets for only $the customer agreed to a free trial membership to the wicca movementhttps://wiccamovement.com/pages/sign-up-1We see that the customer did not take advantage of their membership so we processed a full refund for both the membership and the bracelet feeWe are even going to let them keep the bracelet for no charge as a way of saying thank you for trying out our club

We have issued the customer a refund and have issued them a store credit of $to use on the siteWe have apologized for her experience with one of our customer service agents and have taken measures to prevent this in the future