The Wicca Movement

The customer placed an order from us for a $bracelet at a promotional price of $We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access
to exclusive products that non-members do not have access toThe customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-####standard and email support Monday-Friday at ***The customer also had days to cancel their trial membershipAttached is evidence of their purchase and information showing they joined our membershipThere is no obligation to say a member but this customer did not contact us to cancelThe tracking number for the bracelet they received is here ***Attached are screenshots of the order form where we state the membership three timesThe customer also has to agree to the membership terms with a legally binding checkboxI have cancelled the customers membership but we will not be issuing a refund. The customer alsreceived an email explaining all of this when making their purchase.Tell us why here

Every customer that has purchased from us has received their itemAttached is the evidence this customer received their item and agreed to the membership terms

When checking the memebrs information it shows that they were cancelled on 1/06/and refunded the charge

The customer placed an order from us for a $25 bracelet at a promotional price of $1. We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access...

to exclusive products that non-members do not have access to. The customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-#### standard and email support Monday-Friday at [redacted]. The customer also had 30 days to cancel their trial membership. Attached is evidence of their purchase and information showing they joined our membership. There is no obligation to say a member but this customer did not contact us to cancel. Here is there tracking number [redacted]. Attached shows that they had to agree to the membership terms by checking th ebox and the membership is clearly stated on the page. The customer already disputed the memebrship charge so no refund will be given. Their membership has been cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received my refund, I hope there will be no further charges. There was no membership stuff at the end or else I would not have complained. When I hit check out there was a pop up where you could accept or say no to the membership and I hit NO, so that is your page mistake. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They lie yes they refunded the money but said I had 30 days to cancel in I ordered bracelet on 21/21/17 and the money was taken out of my account 12.29.17 causing me to go into overdraft and another check to get sent back. They said in several emails I had 7 days and 3 of those 7 days they are closed. They are scam artists there are groups against their practices on Facebook which is what I used in helping get my money back. I am glad of the refund but not the lies they are trying to tell on me to make themselves feel better. They are shady business people
Regards,
[redacted]

We refunded the customer a total of $40 as a courtesyand have cancelled their membership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If this information is included, it has been included since the time that I ordered the bracelet that I did not receive.  And I wouldn't doubt that they've covered their backs by adding it since people got upset over being charged for something they never received.  When I ordered the bracelet, there was a small window that asked if I would like a second bracelet free.  There were NO strings attached to it.  Then it asked if I would like to be a member, but it listed NO charges and no financial repercussions to joining the "movement."  I remember because I thought, "it doesn't cost anything, so I'll see what it's all about."  It gave no details about how to cancel, no details about what you would get, and no details about anything other than joining.  I learned how to cancel once I filed the complaint and the company was forced into making a reply.  I don't understand how my bank already taking out the money makes it impossible to refund it.  Since I received nothing for it, there is no reason NOT to refund my money unless it is a scam.  I received NO instructions on how to take advantage of my so-called "membership."  I remember specifically because the only reason I decided to "join" was that it didn't cost me anything.  I am 57 years old, I was purchasing the bracelet as a gift for a friend and wouldn't have proceeded if I'd known my card would be charged $20 per month.  There is an entire Facebook page warning people about this scamming organization - https://www.[redacted]/ - and it contains many stories from victims about these scammers and their operations, including this one: "https://www.[redacted]/.  I'm not the only one who fell for this scam.  Once they get your credit card number, you are sunk.  Now I understand why they don't offer Paypal.  There is all kinds of information out there now that wasn't there when I ordered my bracelet (that never arrived) because I checked.  This "company" is the worst kind of sm because they disguise their scam as a legitimate religious movement.   Regards,[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance. I just received a call from the company. They will be reimbursing me in full. Thank you again for your assistance. 
Regards,
[redacted]

When receiving one of our premium stainless steel bracelets for only $1.00 the customer agreed to a free trial membership to the wicca movement. https://wiccamovement.com/pages/sign-up-1We see that the customer did not take advantage of their membership so we processed a full refund for both...

the membership and the bracelet fee. We are even going to let them keep the bracelet for no charge as a way of saying thank you for trying out our club.

We would like the customer to give us a call at our customer service line [redacted] or email us at support@[redacted] so we can take care of them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I was never informed of any membership that came with the bracelet. They took those screenshots from another source. Like all of the other victims of this scam, I cannot track this package and ive seen 100s of people never get the bracelet all together. I refuse to pay $26.75 and $1.07 for a bracelet ill never recieve and a membership I never signed up for. They are frauds and need to he held accountable. Theres a whole facebook and Revdex.com article on how this company scams people repeatedly and monthly. I want all of my money refunded.
Regards,
[redacted]

The customer purchased a blessed be bracelet from us on 11/29/17. We offered the product for a huge discount as a thank you for trying out our membership program.Here is their tracking number [redacted]. I have cancelled the customers membership and they will not be billed...

again. Is there anything else I can do to help?

I contacted the company on three separate occasions before contacted the Revdex.com and received no response. I contacted this business once a day for 3 days before taking further action. There needs to be an ups at on their privacy policy stating exactly how much their membership is before they charge for it. They also need to make sure the buyer is FULLY aware that they are signing up for a "subscription" that they can actually view from their account when they log in. There was no place anywhere on my account after logging in to be able to view any membership, or subscription. That is fraud. The first time I contacted you immediately through your website, the second time I contacted you was the next day when I responded to the email that stated you had shipped my bracelet, and the third time was the following morning via your website AGAIN and I still waited over 12 hours after that to notify the Revdex.com of your actions. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reached out to the customer via email to help them. We refunded all of their charges and have offered them a free product of their choice for the inconvenience. They did not use their membership benefits so we issued them a full refund.

The customer placed an order from us for a $25 bracelet at a promotional price of $1. We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access...

to exclusive products that non-members do not have access to. The customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-####standard and email support Monday-Friday at [redacted]. The customer also had 30 days to cancel their trial membership. Attached is evidence of their purchase and information showing they joined our membership. There is no obligation to say a member but this customer did not contact us to cancel. The customer was bot billed for several months because of changes being made to our site causing the membership perks to not work. We have cancelled the customer and provided a partial refund

After looking further into the customers account we see their was an attempt to cancel. We are refunding all membership fees today and the customer should see them in 5-7 business days back into their account.

We have issued the customer a refund and cancelled their membership. The customer placed an order from us for a $25 bracelet at a promotional price of $1. We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every...

item on our website, educational articles from our teaching staff, and access to exclusive products that non-members do not have access to. The customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-#### standard and email support Monday-Friday at [redacted]. The customer also had 30 days to cancel their trial membership. Attached is evidence of their purchase and information showing they joined our membership. There is no obligation to say a member but this customer did not contact us to cancel.We have cancelled the member and refunded full as a courtesy.

Dear Ms. [redacted].                                                                                                                                                                                                                  Thank you for your letting letting me know of the progress with my complaint. I am sorry you had to send two letters to me, I did receive the first, but I became busy and completely forgot to respond in time. My deepest apologies. The Wicca Movement did refund the money they took from me, but not until they were apparently contacted by your company and after getting into a dispute with Paypal on my behalf. As with other unhappy " members" before me, they claimed it was a membership fee that was agreed to, and in plain site on the page when agreed to, which it was not. But I will not get into that again..the money has been returned, and thanks in part to your companies help,my claim and I have been satisfied.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Thank you                                                                                                                                                                                                                                                                                                                                                                                                                                      [redacted]

The customers membership was already cnacelled and they were issued a refund. Our records show she placed the order. Attached is proof.