The Wicca Movement

The customer placed an order for a $bracelet and as a gift for giving our membership a try we offere it to them for a dollarTHe advertisement, sales funnel, and order form made this all clearWe understand this member did not take advantage of their membership perks so we have issued a
$refund and are letting them keep the braceletIn the future we hope the customer would just simply give us a call or email us so we could at least have a chance of resolving this issue for themplease let us know if there is anything else we can do

We have issued a full refund to the customerWe have reached out to them via email and are offering them a free product for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me I have attached my e-mails from MrM*** and I feel I am being forced to respondHe said seven days, its four and countingI have not received a refund as of this date
Regards,
*** ***

After listening to the customer service phone call with the customer we have decided to issue them a one time courtesy refund of $and are even letting them keep the necklace with no chargeTheir membership has been cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customers already refunded and has had their membership refundedI do not understand why this complaint was issuedThe customer must have not looked at their email or bank account

We looked at the customers account and saw they signed up for our membership https://wiccamovement.com/pages/membership-termsThe customer did not take advantage of their perks so we refunded their full amount of membeship chargesWe hope that this will helpPlease let us know if there is
anything else we can do

The customer took part of our promotional bracelet dealWe offered a $bracelet for only $as incentive to giving our membership a tryThis is clearly stated in our advertisement and three pages on the checkoutHere is a link to our membership terms
https://wiccamovement.com/pages/membership-terms.Attached our screenshots of the membership agreementWe will not be issuing the customer a refund because they already charged back the transaction with their credit card providerPlease let us know if there is anything else we can do to help

The customer was only charged for three months of membershipThey were not charged the amount they specifiedWe refunded them the current months membership of because they did not get to take advantage of the perksThey signed up for a free trial membership as a part of the bracelets
promotional dealWe have detailed instructions on membership and how to cancel on ***We offer customers phone support and email support

The customer placed an order from us for a $bracelet at a promotional price of $We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access
to exclusive products that non-members do not have access toThe customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-####standard and email support Monday-Friday at ***The customer also had days to cancel their trial membershipAttached is evidence of their purchase and information showing they joined our membershipThere is no obligation to say a member but this customer did not contact us to cancelHere is the tracking number for the customers promotional bracelet they received We wish the customer would have contacted us first before submitting a complaint about usThe membership is stated three times on the order formAttached our picturesI issued the customer a full refund even though I am not obligated to and have let them keep their $bracelet for only $

The customer placed an order from us for a $bracelet at a promotional price of $We offered this product at a huge discount as a way of saying thank you for joining our membership club where they receive 50% off every item on our website, educational articles from our teaching staff, and access
to exclusive products that non-members do not have access toThe customer did not reach out to our customer service team where we offer phone support from 9am-5pm eastern at ###-###-#### standard and email support Monday-Friday at ***The customer also had days to cancel their trial membershipAttached is evidence of their purchase and information showing they joined our membershipThere is no obligation to say a member but this customer did not contact us to cancelThere memebrship has been cancelledlHere is there tracking number ***

Our customers original order did not come make it to themFor the inconvenience we have issued a full refund to the customerIn addition to this we are still sending them their package and including a free gift for the hassle they have had to go through

Complaint ***The customer purchased the first bracelet, which did not include any membership to our programThe customer did, however, accept an offer for another bracelet that is normally on our siteThe page clearly stated that if you would like this bracelet for free you must
start your trial with our membership clubThe membership terms and contract were listed below and clearly outlined the chargesThey also were emailed instructions on how to cancel as well as our customer service phone line and emailIt was a 30-day free trial giving the customer days to cancelWe refunded the customer for their product because they did not have a chance to use their membership and wanted to give them their products for freeWe also refunded their entire membership chargesThere are also instructions on how to cancel on our site here http:/*** Here is proof showing the customer was refunded for all of their charges

After looking up this customer's account it appears they have already received a full refund. The customer took part of our promotional necklacet dealWe offered a $necklace for only $as incentive to giving our membership a tryThis is clearly stated in our advertisement and three
pages on the checkoutHere is a link to our membership terms https://wiccamovement.com/pages/membership-terms.Attached our screenshots of the membership agreementPlease let us know if there is anything else we can do to helpHere is their tracking number ***

we have issued the customer a full refund because they did not take advantage of their membershipWe have also reached out to them through the email hat was provided to offer them a free product for the inconvenience

We have issued the customer a full refund and have reached out to them to provide a free product for their inconvenienceAttached is the email and proof of refund

***The customer purchased the first bracelet, which did not include any membership to our programThe customer did, however, accept an offer for another bracelet that is normally on our siteThe page clearly stated that if you would like this bracelet for free you must start your
trial with our membership clubThe membership terms and contract were listed below and clearly outlined the chargesThey also were emailed instructions on how to cancel as well as our customer service phone line and emailIt was a 30-day free trial giving the customer days to cancelWe also refunded their entire membership chargesThere are also instructions on how to cancel on our site here http://*** Here is proof showing the customer was refunded for all of their charges

I was not able to look the customers information up based on the mail and name from the complaintIf the customer can call us at *** between 9-Monday-Friday we would be happy yo help. 855-9855-998-

We apologize for any inconvenience the customer experience during their purchaseWhen checking on their account it appears that customer service issued them a full refundHere is a store coupon to wiccamovement.com so the customer can get any product under $by using the code wiccamovement
at checkoutPlease let us know if there is anything else we can do to help

We saw that the shipment we processed to the customer was not successful so we are go resend the itemWe have also issued the customer a full refundAttached are images of the order form the customer saw when making their purchase