Thirty-One Gifts, LLC

Hello,We are currently working with the customer to replace the two damaged items.? We are allowing her to choose items totaling $from our current catalog.Thank you,Tara S [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Hello, You will find below the email communication between us and the customer.? We have created a replacement order for her item ? Hello [redacted] ,We have created replacement order [redacted] Our orders do ship out fairly quickly but we do ask that you give us business day from the date it was submitted.Please let us know if there is anything else we can help with.Thank you,Tara S [redacted] Career and Guideline Support AdvocateThirty-One Gifts###-###-####M-F 9am-5pm ET--------------- Original Message ---------------From: heather mcconnell [[email protected]]Sent: 6/9/10:AMTo:[email protected]: Re: Product [ ]This message originated from outside your organizationTara,I have included the product details for the item I ordered in April.Sent from Yahoo Mail on AndroidOn Fri, Jun 9, at 10:AM, Tara S [redacted] wrote: Hello [redacted] ,We have received your request from the Revdex.com and are sorry that you have had trouble getting the product your were promised.Please reply back to me with the item you want and I will submit a replacement order to get the correct product.Again, we apologize for the inconvenience.Thank you, [redacted] Career and Guideline Support AdvocateThirty-One Gifts###-###-####M-F 9am-5pm ETref:_00DA0ZQCk._5004A1Du4Kx:ref

To Whom it May Concern,This matter has been resolved by Thirty-One Gifts and the customer has been contacted and is paying the cost for the item that was missing from the order and the item will then be shipped out to her address.There are no further issues to be resolved on this complaintThank you,

I reviewed the response made by the business and find the resolution is satisfactory to me

We were able to process the refund for the requested amount of $7.20, although her original refund was processed for $35.20, not $as she stated in the complaintHer total refund for the order came out to be $(her order total is $40.00) I attempted to reach the customer, but there was no answerI have emailed her a refund confirmation, including authorization numbers, to the email address provided by the customer Please let me know if there is anything else I can do! Thank you!

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11969059, and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI spoke with Tara and she definitely went above and beyond to assist in resolving my issuei am pleased with the outcome and also advised her that the rep did finally refund my payment yesterday, Sunday, 11/1/She still sent me the items I could no longer get and I greatly appreciate her assistance and kindness in helping to resolve this issue.Best Regards, [redacted] ***

On 10/we reached out to the customer by phone but the number provided did not workSent an email requesting that she call so we can discuss a resolution I have not received a reply.Thank you, [redacted]

Thank you for your email.? ? The complaint that has been filed has been researched and below are our findings: ? [redacted] ?" summary of contact April 21, - [redacted] first contacted Thirty-One via email and the case was reassigned to Career and Guidelines Support (CAGS)April 24, - CAGS assigned the case to PNR (Product Not Received)April 26, - CAGS attempted to reach out to [redacted] and sent her an email Information was requested from [redacted] for us to resolve the complaintApril 27, ?" Consultant Melissa E [redacted] spoke to CAGS and advised that she reached out to the Customer and we asked that she keep us informed and the case was closedJune 15, ?" an email was received from [redacted] letting us know that she still has not received her productsCAGS called and left [redacted] a message and asked that she call us backAn email was also sent July 7, ?" [redacted] emailed in advising she still does not have her product or a refundJuly 10, ?" CAGS attempted to call Consultant again and asked for information to get this resolvedJuly 17, ?" [redacted] emailed in a copy of the check that she wrote to the Customer and screen shots of text messages between her and the ConsultantJuly 19, ?" CAGS called and left a voicemail for [redacted] to get this matter resolvedJuly 28, ?" [redacted] sent in an email asking for an updateJuly 31, ?" an email was sent to [redacted] advising her that we have sent a request over to our Finance department to reimburse her and to expect a check within business days July 31, ?" [redacted] responded back saying Thank YouAugust 16, ?" [redacted] emailed in letting us know that she has not received a check August 17, ?" CAGS told [redacted] that we would get back with her once she checks with FinanceAugust 23, ?" [redacted] emailed in stating she still hasn’t receiveAugust 24, ?" CAGS called and left a voicemail pertaining to the refundAugust 30, ?" [redacted] emailed in asking for updateAugust 30, ?" CAGS followed up with FinanceAugust 31, ?" CAGS noted that [redacted] will receive refund within to business days CAGS sent email informing [redacted] that the check was mailed out on 8/28September 1,?" [redacted] emailed in asking for another updated and advised that she was reporting us to the Revdex.comSeptember 5, ?" CAGS emailed [redacted] again letting her know that the refund was sent outSeptember 5, ?" [redacted] replied that the check was receivedSeptember 7, ?" Thirty-One Gifts left a voicemail to confirm that the check was received and asked that [redacted] call us backWanting to still send out product to [redacted] September 8, ?" Email was sent to [redacted] , following up from the email on the 7thIf you need any additional information, please feel free to contact me via phone at ###-###-#### or email [redacted] ? Thank you again for giving us the opportunity to provide you with accurate information as it pertains to complaints received at the Revdex.com.? We are here to partner with you and to make sure our customers are 100% satisfied.? Thank you,Betsy T***Manager of Career and Guideline Support

Hello, The phone number provided by [redacted] actually belongs to Consultant, [redacted] ***Luckily, [redacted] was happy to help relay some information to [redacted] I advised [redacted] I would be happy to issue her a refund for the amount she paid for the Retro Metro Weekender, and that she would not be required to send the items back to us [redacted] informed me that the card she used to pay for the original order is attached to a closed accountShe provided her account information to me and stated she would forward the refund on to [redacted] I issued her a refund for $( $plus Tax and Shipping) to the requested account and emailed a refund confirmation to [redacted] Additionally, I let [redacted] know that if [redacted] is still unhappy, I would be happy to look into an additional replacementI provided my direct line and encouraged her to call me with further questions or concerns Please let me know if there is anything else you might need! Thanks!

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

I spoke with Barb at the Thirty One home office 7/27/I let her know I was not given a copy of my order which was not my responsibility, but the consultantsI was told because there were so many complaints against the consultant it was not in an issue and in addition because myself and friend ordered on the same form and she got her bag, so the order was clearly received aha paid forI was told I would have my bag delivered directly to my home in daysI got a voicemail from Barb 7/30/stating she still had not received a copy of the orderAgain I was advised it was fine because there were clearly issuesI have numerous witnesses who know I placed and paid for this orderit has now been over two months, this is ridiculous Regards, [redacted]

Hello,We spoke with [redacted] and will be providing another itemsIn the event that she received the second item and it is not to her liking we advised her we could refund for the itemWe advised that we would send her a pre-paid ups label to send the other item back, and we would email her the new order number as well as a reps contact informationThank you, [redacted]

Thank you for bringing this matter to our attention.? As of May 7, 2018, the complaint has been resolved to the customer’s satisfaction.? A phone conversation was held between [redacted] and a Career and Guideline Support representative at Thirty-One for resolution.? [redacted] was offered a stand tall insert to utilize with her Large Utility ToteThank you again for giving us the visibility to ***’s complaint and being able to resolve to her satisfaction.? Best Regards,Betsy T***Manager of Career and Guideline Support

We spoke to [redacted] She stated that she never purchased anything outright or paid [redacted] for anything [redacted] had cash and carry items listed for an open house and since [redacted] couldn’t come to this, she had [redacted] send her photos of the items to pick what she wantedShe selected some items, but stated that she never heard from [redacted] again, and then tried to call her and reach her on Facebook, but was blocked from both [redacted] states that she did send the photos to the ***, and put the items aside for herShe went over to the house and [redacted] told her she didn’t have the money right now because her boyfriend went out and had all the money, and asked her to come back later [redacted] did state that once she received the catalog from ***, a few weeks later, that she did include a key fob for the inconvenience [redacted] stated that she felt it was an insult because she said [redacted] told her it was due to having to get her van fixed and that is why she didn’t get the catalog to her sooner We have offered to find a consultant for ***, and we have had a conversation with [redacted] about proper handling of customers that may be a bit more difficult [redacted] will still send me the screenshots from the Facebook conversation where the customer was being abusive towards her, and she stated that she did not have to take that kind of behavior from anyone

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Hello,? We have reviewed the information provided and confirmed that order was placed on 1/24/2017, it left our facility on 1/28/and shows that it will be delivered today, 2/2/2017, which is well within the 10-business day we advised for an order to be shipped after submission.? Since the product is? being delivered within the time frame we specify, we ask that if you would still like a refund once you receive the product, try again to follow up with the consultant or call Home Office for assistance.? Thank you, [redacted]

Thank you for your email The complaint that has been filed has been researched and below are our findings: [redacted] – summary of contact April 21, - [redacted] first contacted Thirty-One via email and the case was reassigned to Career and Guidelines Support (CAGS)April 24, - CAGS assigned the case to PNR (Product Not Received)April 26, - CAGS attempted to reach out to [redacted] and sent her an email Information was requested from [redacted] for us to resolve the complaintApril 27, – Consultant Melissa E [redacted] spoke to CAGS and advised that she reached out to the Customer and we asked that she keep us informed and the case was closedJune 15, – an email was received from [redacted] letting us know that she still has not received her productsCAGS called and left [redacted] a message and asked that she call us backAn email was also sent July 7, – [redacted] emailed in advising she still does not have her product or a refundJuly 10, – CAGS attempted to call Consultant again and asked for information to get this resolvedJuly 17, – [redacted] emailed in a copy of the check that she wrote to the Customer and screen shots of text messages between her and the ConsultantJuly 19, – CAGS called and left a voicemail for [redacted] to get this matter resolvedJuly 28, – [redacted] sent in an email asking for an updateJuly 31, – an email was sent to [redacted] advising her that we have sent a request over to our Finance department to reimburse her and to expect a check within business days July 31, – [redacted] responded back saying Thank YouAugust 16, – [redacted] emailed in letting us know that she has not received a check August 17, – CAGS told [redacted] that we would get back with her once she checks with FinanceAugust 23, – [redacted] emailed in stating she still hasn’t receiveAugust 24, – CAGS called and left a voicemail pertaining to the refundAugust 30, – [redacted] emailed in asking for updateAugust 30, – CAGS followed up with FinanceAugust 31, – CAGS noted that [redacted] will receive refund within to business days CAGS sent email informing [redacted] that the check was mailed out on 8/28September 1,– [redacted] emailed in asking for another updated and advised that she was reporting us to the Revdex.comSeptember 5, – CAGS emailed [redacted] again letting her know that the refund was sent outSeptember 5, – [redacted] replied that the check was receivedSeptember 7, – Thirty-One Gifts left a voicemail to confirm that the check was received and asked that [redacted] call us backWanting to still send out product to [redacted] September 8, – Email was sent to [redacted] , following up from the email on the 7thIf you need any additional information, please feel free to contact me via phone at ###-###-#### or email [redacted] Thank you again for giving us the opportunity to provide you with accurate information as it pertains to complaints received at the Revdex.com We are here to partner with you and to make sure our customers are 100% satisfiedThank you,Betsy T***Manager of Career and Guideline Support