Thirty-One Gifts, LLC

Hello,We spoke with [redacted] and will be providing another items. In the event that she received the second item and it is not
to her liking we advised her we could refund for the item. We advised that we would send her a pre-paid ups label to send the other item back, and we would email her...

the new order number as well as a reps contact information. Thank you,
[redacted]

From: Emily Powers [mailto:[email protected]] Sent: Thursday, May 07, 2015 10:36 AMTo: [email protected]; [email protected]: RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #10609761.Please note this dispute has been resolved with the company. Please let me know if you need any further documentation.Emily PowersScott Realty Professionals7505 Waters Ave D8Savannah, GA 31406912.272.6868 Cell912.349.7766 Office912.349.7768 Fax

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Business responded quickly and resolved the issue 
Regards,
[redacted]

In regards to this email on complaint #[redacted], I have been in contact with Thirty One and theyhave agreed to replace my bag. I have not received the replacement product as of 3/30/15. WhenI receive I would like to respond to Revdex.com at that time.
[redacted]

Hello,
I have reviewed the information provided and confirmed that [redacted] placed on her own order under the consultant on 7/6/2016. We have a standard shipping of 10-15 business days and we confirmed she will receive her package on 7/18/2016, which will be only 8 business days.  With that said,...

we will not be providing any refund for the product as it will be delivered on time per the company.
Tara S[redacted]
Career and Guideline Support

Hello,We have reached out to [redacted] and confirmed that we placed replacement order ###### due to the error in personalization.  Thank you,[redacted]

Hello,We have reviewed all the details of the case and have spoken with the customer. With that, we have confirmed with Barb that we will be replacing her item with one that is similar.Please let me know if you need anything else.Thank you,[redacted]

Hello,We have reached out to the customer and have provided him with a $6.00 refund. Thank you,[redacted]

I spoke with Barb at the Thirty One home office...

 7/27/15. I let her know I was not given a copy of my order which was not my responsibility, but the consultants. I was told because there were so many complaints against the consultant it was not in an issue and in addition because myself and friend ordered on the same form and she got her bag, so the order was clearly received aha paid for. I  was told I would have my bag delivered directly to my home in 10 days. I got a voicemail from Barb 7/30/15 stating she still had not received a copy of the order. Again I was advised it was fine because there were clearly issues. I have numerous witnesses who know I placed and paid for this order. it has now been over two months, this is ridiculous. 
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

this was never told to me, your sales rep failed to tell me. I never got notification about the time of delivery either you guys are not doing your job and that's fine I'm disputing the charges with the bank. I have over 10k followers on social media. g et your act together andttrain your stupid sales people

Hello,
You will find below the email communication between us and the customer.  We have created a replacement order for her item.
 
Hello [redacted],We have created replacement order [redacted]. Our orders do ship out fairly quickly but we do ask that you give us 10 business...

day from the date it was submitted.Please let us know if there is anything else we can help with.Thank you,Tara S[redacted]Career and Guideline Support AdvocateThirty-One Gifts###-###-####M-F 9am-5pm ET--------------- Original Message ---------------From: heather mcconnell [[email protected]]Sent: 6/9/2017 10:21 AMTo:[email protected]: Re: Product [ ]This message originated from outside your organizationTara,I have included the product details for the item I ordered in April.Sent from Yahoo Mail on AndroidOn Fri, Jun 9, 2017 at 10:10 AM, Tara S[redacted] wrote: Hello [redacted],We have received your request from the Revdex.com and are sorry that you have had trouble getting the product your were promised.Please reply back to me with the item you want and I will submit a replacement order to get the correct product.Again, we apologize for the inconvenience.Thank you,[redacted]Career and Guideline Support AdvocateThirty-One Gifts###-###-####M-F 9am-5pm ETref:_00DA0ZQCk._5004A1Du4Kx:ref

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID...

[redacted], and find the resolution is satisfactory to me. I spoke with Tara and she definitely went above and beyond to assist in resolving my issue. I am pleased with the outcome and also advised her that the rep did finally refund my payment yesterday, Sunday, 11/1/2015. She still sent me the items I could no longer get and I greatly appreciate her assistance and kindness in helping to resolve this issue.Best Regards, [redacted]

Hello,One of my reps have reached out to her.  Below is the information my rep provided my regarding her call.Hi [redacted]!
I spoke with [redacted] this morning, and I advised that I would be
happy to allow her the opportunity to purchase the Weekenders for $25 each. She
had to go to work, so she...

will email me the prints she would like and I will
start her order. I also asked her to let me know a time that would work best
for her so we can collect the payment from her.
I am still waiting on a response from her, but I will reach back
out later in the day to see if she has made a decision.Please let me know if you need anything else!Thank you,[redacted]

I reviewed the response made by the business and find the resolution is satisfactory to me.

Hello,We called the customer and let her know that we have been able to review
and see what amounts still need refunded to her. This has been sent to
Finance today. Should take about 1 to 3 business days to process and
then whatever time her bank needs to post.
Confirmed she did not...

have bank fees.
She agreed to contact the Revdex.com and let them know she has been taken care of.Please let me know if you need anything else. Thank you,[redacted]

Hello,Called and spoke with [redacted].  We were in
agreement that we would give her the current product of the items she ordered at
Flash Sale Prices.  Please let me know if you need anything else.Thank you,[redacted]

Hello,
The phone number provided by [redacted] actually belongs to Consultant, [redacted]. Luckily, [redacted] was happy to help relay some information to [redacted].
I advised [redacted] I would be happy to issue her a refund for the amount she paid for the Retro Metro Weekender, and that she would not be...

required to send the items back to us. [redacted] informed me that the card she used to pay for the original order is attached to a closed account. She provided her account information to me and stated she would forward the refund on to [redacted]. I issued her a refund for $90.02 ( $80 plus Tax and Shipping) to the requested account and emailed a refund confirmation to [redacted].
Additionally, I let [redacted] know that if [redacted] is still unhappy, I would be happy to look into an additional replacement. I provided my direct line and encouraged her to call me with further questions or concerns.
Please let me know if there is anything else you might need!
Thanks!