Thirty-One Gifts, LLC

Hello,We have spoken with the customer and provided an explanation as to why she had a difficult time getting accurate information. Due to the inconvenience she was subjected to we offered her a courtesy gift of her choice.Please let us know if there is anything else.Thank you,*** ***

I have not received any refund as of yetI will be more than happy to resolve this when the refund does in fact go through.
Regards,
*** ***

Hello,We are currently working with the customer to replace the two damaged items. We are allowing her to choose items totaling $from our current catalog.Thank you,Tara S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Hello,We have spoken with the customer and have confirmed that once we receive a copy of the order form, to show proof of purchase, we will be happy to replace the itemPlease let me know if you have any other questions.Thank you,Tara S***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
Hilda V***

Hello,? We have reviewed the information provided and confirmed that order was placed on 1/24/2017, it left our facility on 1/28/and shows that it will be delivered today, 2/2/2017, which is well within the 10-business day we advised for an order to be shipped after submission.?
Since the product is? being delivered within the time frame we specify, we ask that if you would still like a refund once you receive the product, try again to follow up with the consultant or call Home Office for assistance.? Thank you,*** ***
***
*** *** *** ***

Hello,
I have reviewed the information provided and confirmed that *** placed on her own order under the consultant on 7/6/We have a standard shipping of 10-business days and we confirmed she will receive her package on 7/18/2016, which will be only business days.? With that said,
we will not be providing any refund for the product as it will be delivered on time per the company
Tara S***
Career and Guideline Support

this was never told to me, your sales rep failed to tell meI never got notification about the time of delivery either you guys are not doing your job and that's fine I'm disputing the charges with the bankI have over 10k followers on social mediag et your act together andttrain your stupid sales people?

I reviewed the response made by the business in reference to complaint ID
***, and find the resolution is satisfactory to meI spoke with Tara and she definitely went above and beyond to assist in resolving my issuei am pleased with the outcome and also advised her that the rep did finally refund my payment yesterday, Sunday, 11/1/She still sent me the items I could no longer get and I greatly appreciate her assistance and kindness in helping to resolve this issue.Best Regards, *** ***

Thank you for bringing this matter to our attention.? As of May 7, 2018, the complaint has been resolved to the customer’s satisfaction.? A phone conversation was held between *** *** and a Career and Guideline Support representative at Thirty-One for resolution.? *** was
offered a stand tall insert to utilize with her Large Utility ToteThank you again for giving us the visibility to ***’s complaint and being able to resolve to her satisfaction.? Best Regards,Betsy T***Manager of Career and Guideline Support

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me

On 10/we reached out to the customer by phone but the number provided did not work Sent an email requesting that she call so we can discuss a resolution.? I have not received a reply.Thank you,*** ***

Thank you for your email.    The complaint that has been filed has been researched and below are our findings:   [redacted] – summary of contact April 21, 2017 - [redacted] first contacted Thirty-One via email and the case was reassigned to Career and Guidelines Support...

(CAGS)April 24, 2017 - CAGS assigned the case to PNR (Product Not Received)April 26, 2017 - CAGS attempted to reach out to [redacted] and sent her an email Information was requested from [redacted] for us to resolve the complaintApril 27, 2017 – Consultant Melissa E[redacted] spoke to CAGS and advised that she reached out to the Customer and we asked that she keep us informed and the case was closedJune 15, 2017 – an email was received from [redacted] letting us know that she still has not received her products. CAGS called and left [redacted] a message and asked that she call us back. An email was also sent July 7, 2017 – [redacted] emailed in advising she still does not have her product or a refundJuly 10, 2017 – CAGS attempted to call Consultant again and asked for information to get this resolvedJuly 17, 2017 – [redacted] emailed in a copy of the check that she wrote to the Customer and screen shots of text messages between her and the ConsultantJuly 19, 2017 – CAGS called and left a voicemail for [redacted] to get this matter resolvedJuly 28, 2017 – [redacted] sent in an email asking for an updateJuly 31, 2017 – an email was sent to [redacted] advising her that we have sent a request over to our Finance department to reimburse her and to expect a check within 15 business days July 31, 2017 – [redacted] responded back saying Thank YouAugust 16, 2017 – [redacted] emailed in letting us know that she has not received a check August 17, 2017 – CAGS told [redacted] that we would get back with her once she checks with FinanceAugust 23, 2017 – [redacted] emailed in stating she still hasn’t receiveAugust 24, 2017 – CAGS called and left a voicemail pertaining to the refundAugust 30, 2017 – [redacted] emailed in asking for updateAugust 30, 2017 – CAGS followed up with FinanceAugust 31, 2017 – CAGS noted that [redacted] will receive refund within 3 to 10 business days CAGS sent email informing [redacted] that the check was mailed out on 8/28September 1,2017 – [redacted] emailed in asking for another updated and advised that she was reporting us to the Revdex.comSeptember 5, 2017 – CAGS emailed [redacted] again letting her know that the refund was sent outSeptember 5, 2017 – [redacted] replied that the check was receivedSeptember 7, 2017 – Thirty-One Gifts left a voicemail to confirm that the check was received and asked that [redacted] call us back. Wanting to still send out product to [redacted]September 8, 2017 – Email was sent to [redacted], following up from the email on the 7thIf you need any additional information, please feel free to contact me via phone at ###-###-#### or email [redacted]
 Thank you again for giving us the opportunity to provide you with accurate information as it pertains to complaints received at the Revdex.com.  We are here to partner with you and to make sure our customers are 100% satisfied. Thank you,Betsy T[redacted]Manager of Career and Guideline Support

Hello,
We have reached out to Ms. [redacted] and left a voicemail.  We apologized for the confusion and inconvenience this has caused, and informed her that we would be adding her suggestion regarding the shipping time frame to our VOC (voice of consultant/customer) that is reviewed weekly by are...

executive staff.  We are also refunding her the full amount of the order, and have reached out to the consultant to insure going forward contact is made with new customer.
I provided my direct line for her, incase she had any questions.  Her refund should be completed today or tomorrow and she should see it within 7-10 business, depending on her bank.
We hope this is resolved to her expectations, and again apologize.
Thank you,
Tara S[redacted]

We were able to process the refund for the requested amount of $7.20, although her original refund was processed for $35.20, not $32.80 as she stated in the complaint. Her total refund for the order came out to be $42.40 (her order total is $40.00).  I attempted to reach the customer, but there...

was no answer. I have emailed her a refund confirmation, including authorization numbers, to the email address provided by the customer.
Please let me know if there is anything else I can do!
Thank you!

Hello, We have tried to reach [redacted] but was unable to get in touch with her. We have created a replacement order for the Lunch Break Thermal-Hoo's Happy. Additional we have created a Gift Certificate under the consultant she used in the amount of $We all sent the below email to
[redacted]Please let us know if there is anything else

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]