Thirty-One Gifts, LLC

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, Hilda V***

this was never told to me, your sales rep failed to tell meI never got notification about the time of delivery either you guys are not doing your job and that's fine I'm disputing the charges with the bankI have over 10k followers on social mediag et your act together andttrain your stupid sales people

Hello,We have reached out to the customer and provided the requested refundThe customer provided feedback that we intend to look into.Amount Return Code: Refund Type: Credit Card: [redacted] XXXXXXXXXXXX [redacted] Auth - [redacted] Please let us know if there is anything elseThank you, [redacted]

Hello,I have reached out to [redacted] via phone and left her a message to call me back so we can discuss her situation.Thank you, [redacted]

Hello,This was from April of this year and the customer has since been refunded. We issued a $gift certificate for the inconvenienceCustomer stated she would contact the Revdex.com to let them know this has been resolved.Thank you,Tara S***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meBusiness responded quickly and resolved the issue
Regards,
*** ***

Hello,I have tried to respond to the above complaint but for some reason it is showing all blue and it will not let me type(see below) Since this has occurred, I have also provided our resolution in this email.We were able to locate the Fresh Market Thermal on the order, however was not
able to locate a Large Utility Tote on ***'s orderWe have attached a copy of ***'s order to this email.Additionally, we were able to locate Case Number *** dated 6/7/2015, which includes ***'s email inquiring about our Return Policy*** did not include details of her order, and advised that her items have holes in them and she is unhappy with her purchaseOn 6/8/our CSR, *** *** had replied to her email advising her of our day return policy, but also advised *** that if she would like to send details of her purchase, including the date of ***'s order and the name of ***'s Consultant, she would be able to research the issue further and see what could be done*** did not reply to this email and the case was closed.At this time, we will not be offering to replace the items as they have fallen out of our day return policy. Please let me know if you need anything else, or if you would like me to respond through complaint once I am able to . Thank you,
*** ***Thirty-One Gifts*** *** *** *** ***###-###-####*** *** *** * *** ** ***
***

Hello,
You will find below the email communication between us and the customer. We have created a replacement order for her item
Hello ***,We have created replacement order ***Our orders do ship out fairly quickly but we do ask that you give us business
day from the date it was submitted.Please let us know if there is anything else we can help with.Thank you,Tara S*Career and Guideline Support AdvocateThirty-One Gifts###-###-####M-F 9am-5pm ET--------------- Original Message ---------------From: heather mcconnell [[email protected]]Sent: 6/9/10:AMTo:[email protected]: Re: Product [ ]This message originated from outside your organizationTara,I have included the product details for the item I ordered in April.Sent from Yahoo Mail on AndroidOn Fri, Jun 9, at 10:AM, Tara S*** wrote: Hello ***,We have received your request from the Revdex.com and are sorry that you have had trouble getting the product your were promised.Please reply back to me with the item you want and I will submit a replacement order to get the correct product.Again, we apologize for the inconvenience.Thank you,*** ***Career and Guideline Support AdvocateThirty-One Gifts###-###-####M-F 9am-5pm ETref:_00DA0ZQCk._5004A1Du4Kx:ref

We called out to the Consultant and advised that we were going to have a refund issued for the Perfect Party Set, and she can re-order the correct item for her customer
We did educate her on what we can and cannot do as far as modifying orders, and explained we couldn’t
have processed this request even if it was addressed immediately
*** was very polite, thanked us for assisting her and for being so polite/nice

Hello, We have reviewed the information provided and confirmed that order was placed on 1/24/2017, it left our facility on 1/28/and shows that it will be delivered today, 2/2/2017, which is well within the 10-business day we advised for an order to be shipped after submission.
Since the product is being delivered within the time frame we specify, we ask that if you would still like a refund once you receive the product, try again to follow up with the consultant or call Home Office for assistance. Thank you,*** ***
***
*** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11969059, and find the resolution is satisfactory to me
Regards,
*** ***

Hello,We are currently working with the customer to replace the two damaged items. We are allowing her to choose items totaling $from our current catalog.Thank you,Tara S***

Hello,We spoke with the customer and agreed on providing her a replacement order. Replacement order *** was created on 2/13, and is showing delivered on 2/20/2015.Thank you,*** ***

Hello,
We have reached out to Ms*** and left a voicemail. We apologized for the confusion and inconvenience this has caused, and informed her that we would be adding her suggestion regarding the shipping time frame to our VOC (voice of consultant/customer) that is reviewed weekly by are
executive staff. We are also refunding her the full amount of the order, and have reached out to the consultant to insure going forward contact is made with new customer
I provided my direct line for her, incase she had any questions. Her refund should be completed today or tomorrow and she should see it within 7-business, depending on her bank
We hope this is resolved to her expectations, and again apologize
Thank you,
Tara S***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

Hello,
1-20-2015 *** called us
back today. We spoke about the issues she had. We explained why or
how the issues might have occurred and how we know the reasons we gave probably
sounds like excuses. She stated that she probably would not have been so
upset if she
knew the shipping service level was business days in
advance. We explained we wanted to see how we could help so she would
not walk away thinking we didn't care
we apologized for the long hold
times. We did find an email that we had sent to her(she thought it may
have went into her spam) We offered to forward it to her
She said that was okay. We
also offered her a $GC so she could try us again in a slower paced time
frame
Please let me know if there is anything else.Thank you,*** ***

After reviewing this case, it does look like everything was resolved for the customer
Representative made contact with the Consultant to educate her, so we can avoid issues like this going forward
The customer was refunded, and the Consultant was advised to help the customer
re-order this item correctly
Refund was issued on 11/24, back to card belonging to *** * ***, last four digits ####, in the amount of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11969059, and find the resolution is satisfactory to me
Regards,
*** ***

Hello,I apologize for the confusion, but I have confirmed with Barb that the order was placed and shows out for delivery todayBelow is the tracking number:
*** Thank you,Tara S***