Thirty-One Gifts, LLC

Hello,I have reached out to [redacted] via phone and  left her a message to call me back so we can discuss her situation.Thank you, [redacted]

On 10/28 we reached out to the customer by phone but the number provided did not work. Sent an email requesting that she call so we can discuss a resolution.  I have not received a reply.Thank you,[redacted]

To Whom it May Concern,This matter has been resolved by Thirty-One Gifts and the customer has been contacted and is paying the cost for the item that was missing from the order and the item will then be shipped out to her address.There are no further issues to be resolved on this...

complaint. Thank you,

Hello,We have processed a refund for [redacted] in the amount of $57.22 along with sending her two Retro Metro Weekenders. The order number is [redacted]. Thank you and please let us know if you need anything else.[redacted]

Hello,We have reached out to the customer and provided the requested refund. The customer provided feedback that we intend to look into.Amount 45.00
Return Code: 1082158
Refund Type: Credit Card: [redacted] [redacted] XXXXXXXXXXXX[redacted] Auth - [redacted]Please let us know if there is anything...

else. Thank you,   [redacted]

I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,This was from April of this year and the customer has since been refunded.  We issued a $25 gift certificate for the inconvenience. Customer stated she would contact the Revdex.com to let them know this has been resolved.Thank you,Tara S[redacted]

We spoke to [redacted] She stated that she never purchased anything outright or paid [redacted] for anything. [redacted] had cash and carry items listed for an open house and since [redacted] couldn’t come to this, she had [redacted] send her photos of the items to pick what she wanted. She selected some items, but...

stated that she never heard from [redacted] again, and then tried to call her and reach her on Facebook, but was blocked from both.
[redacted] states that she did send the photos to the [redacted], and put the items aside for her. She went over to the house and [redacted] told her she didn’t have the money right now because her boyfriend went out and had all the money, and asked her to come back later.
[redacted] did state that once she received the catalog from [redacted], a few weeks later, that she did include a key fob for the inconvenience. [redacted] stated that she felt it was an insult because she said [redacted] told her it was due to having to get her van fixed and that is why she didn’t get the catalog to her sooner.
We have offered to find a consultant for [redacted], and we have had a conversation with [redacted] about proper handling of customers that may be a bit more difficult. [redacted] will still send me the screenshots from the Facebook conversation where the customer was being abusive towards her, and she stated that she did not have to take that kind of behavior from anyone.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Hilda V[redacted]