Thomas B. Doyle, Esquire

The salt generator was installed last year, at no time were we informed of a leak on the salt system. The liner was changed due to a defect, the installers do not put the salt system back on the return. However, we will have a tech out to the home on 7/** to look at the leak and fix it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
First and foremost, both the credit card company and myself were unable to get a response from the company, yet they claim both of us failed to contact them?  I find this very odd.  Second, the installer told my wife "I am trying to get it to work", why if the o-ring is missing as they claim was it working properly before they touched it and finally, to this date the company aware of my complaint has never offered to come to my house to inspect the work or identify the problem.  I paid for "white glove installation" if in fact they are reputable, would a pool installation company not have a supply of o-rings?  The installer never spoke to my wife upon "completion" he simply ran as fast as he could.  The fact that they did not have my wife or me sign the completed work order speaks volumes to the fact they did not do satisfactory work.  I am not trying to get this equipment for free I am simply trying to get it installed correctly I would think someone from the company would contact me with something other than please take a picture of the alleged damage. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

RE: Revdex.com Complaint [redacted] Response from Keller Williams Realty City ViewThis letter is being written in response to the Revdex.com Complaint sent on February 5, 2016 to Keller Williams Realty City View as a result of a complaint filed by [redacted] regarding property management services provided by an...

independent contractor of Keller Williams City View, [redacted].Ms. [redacted] acted well within the scope of her property management agreement and went over and above the call of what was contractually required to do. No offer of settlement will be made as Ms. [redacted] was not in violation of the property management agreement executed with Ms. [redacted].During the fourth quarter of 2015 Ms. [redacted]'s communications became aggressive and insulting. Ms. [redacted] cut off communication after informing Ms. [redacted] that she would need to find a new company to manage her property. Despite not communicating directly, Ms. [redacted] continued to process payments as the property management agreement required.As to the issue with the tree. There was a fundamental misunderstanding between Ms. [redacted] and Ms. [redacted] regarding what part of the tree would be removed. Ms. [redacted] complied with her requirements under the property management agreement regarding the tree.If there are any additional questions please do not hesitate to contact me.

A copy of the manual and quick start guide has been emailed to the email address provided on this notice. We will issue a $20.00 refund check for the cord installation to resolve this issue at this time. Thank you.

Revdex.com:The company switched out the pump. It took a month from The time we set up our pool until our salt generator got set up. It was a long drawn out process but we think we are finally done with this company
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A solar cover does not put heat into the pool, rather it is a device to keep the heat in the pool at night. As a courtesy, bring the cover back to the store for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The union was not cracked when the installer left the home.  The O Ring was missing. However, bring the pump back to the store for a refund.

We instructed the customer to patch the holes in the liner for now to use the pool and we would come out to change the liner at the end of the season. A liner would have to be ordered. Since the pool is semi inground, it would have to be dug out in order to change the liner. We will reimburse for...

any water usage provided we are sent a bill for the water

Sir,
The parts were ordered and have been shipped to our warehouse.
qty 1 - LX7 18 DS Ledge box
qty 12 - SP 240834 top rails
we will warranty the liner at N/C to you.
Please advise when you want to pick them up so we can have them ready.
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I sent island recreational a list of parts not only the top ledge but the track underneath as well plus a list of hardware.  The issue is the installation needs to be covered as well.  They sold me a pool that cannot handle a salt water system that's why the parts are rusting within 2 years.  The manufacturer of the pool even said the pool is not made for salt water system but island recreational sold the pool to me anyway.  They put me and my family in danger having piece of rust falling into the pool.  I expected installation to be covered as well.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have spoken to [redacted] in ref to his above issues. We explained we do not take oart in the manufacturers warranty process. We to help mitigate this issue told [redacted] to return the liner purchased from our retail store for a full refund and once we receive his signed agreement letter we will issue...

a free replacement liner. If he replaces or repairs the wall his at his accord. The labor to change the liner is not covered at this time.

Revdex.com:
I appreciate a response from the business considering we were never able to get one. We were never told the pump was not instock. (I would have completely understood had this been brought to my attention). But In fact we were told it would be shipped out and received by May [redacted]. No attempt to contact us has been made to keep us notified.  However, I'm glad to hear the pump will be shipped out this week and hopefully recieved soon. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would say when we recieve a working pump, the matter will be resolved. 
Sincerely,
[redacted] [redacted]

At this time, I have been contacted directly by Island Recreational regarding complaint ID [redacted], however my complaint has NOT been resolved because:
the warranty company is only willing to cover part of the problem and we are still waiting for Island Rec to see if they are going to...

honor and fix the other half of the problem.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We will provide [redacted] with a 100.00 Gift Card to setlle the matter

WE apologize for any inconvenience this has caused. WE have entered in a $250 gift certificate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I have never received an email from Kemp or Island Rec (why did they not provide a copy of that email in the response to the Revdex.com?  I would like to see an email from Island Rec articulating the heater I am to receive).   Indeed, Kemp did say he would be sending me an email; I never received one.    But he indicated, verbally, I would be receiving a Raypak heater per the contract amendment. Island Rec is suggesting the heater they delivered is an "upgrade".   Whether it is or it isn't, it is not the heater they agreed to provide by written contract amendment as demonstrated in the letter agreement I provided in my last response.  My voicemail is not full and, even if it where, why wouldn't Kemp demonstrate efforts to reach me by sending an email? A search of the UL certification online database reflects no UL approval on the heatpump.  Moreover, the heatpump delivered maintains no UL certification markings. Indeed, I was offered a $300 refund check and I accept Island Rec's offer to provide the same.  There was no waiver of consideration provided in exchange for Island Rec's offer to mail me a $300 check.  I was told that the check would be delivered within 14 days of August [redacted] (the last time Kemp or Island Rec called me).  To date, that check has not yet been received.   Now, Island Rec seems to be suggesting in their Revdex.com reply that the $300 was "offered" but action wasn't taken on my part to accept the same.   That is not the case.  Without hesitation, Island Rec committed to refunding me $300 given all the troubles I had been put through.Island Rec's response is unsatisfactory towards resolving  my dispute.   Thank you.  [redacted]   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have processed a refund in the amount of $217.24 and have cancelled the warranty entered prior.

On july [redacted], Brian spoke to [redacted] and informed him that once he received the parts in question, he is to call us and we will install them at no charge. This offer is still valid.

At the current time we have ordered an adapter need by [redacted] for his pump to resolve this issue at the current time. Once the desired part arrives to our facility we will contact [redacted] to pick one up at no charge as a courtesy to resolve this issue. Thanks