Three Bird Nest Designs

Initial Business Response / [redacted] (1000, 7, 2015/05/04) */ The customer initially requested refund for price difference for sale which was honored via a refund on 4/ She later informed us that she would prefer not to wait for the back ordered products so we removed them from her order and issued a refund to her original payment method on 4/ The customer confirmed she was satisfied with this resolution Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ [redacted] - Customer's order has shipped and shows delivery, tracking number XXXXXXXXXXXXXXXXXXXXXXThe consumer has not alerted us of any issues with their order Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the items

Initial Business Response / [redacted] (1000, 7, 2015/05/20) */ Refund was issuedWe refused the customer for all of the items that were returnedPlease see screen shotThis was done immediately after we received the itemsThanks! Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a partial refund after many, many requests, complaints and emailsI will no longer do business with this companyThey handled this horribly

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ The customer placed an order with us in MayAt that time she reached out requesting a return on her itemsThe return was approved by our team and she was provided return instructions All approved returns must be sent back within four days The customer waited well beyond that time prior to making her returnOur warehouse had opened a new location and had movedAs a result her return was refused as it was then outside of policy Our team apologized and explained why we are not able to accept a return on her products Our complete policies are also posted online for customers to view anytime: http://www.threebirdnest.com/pages/returns

Initial Business Response / [redacted] (1000, 7, 2015/06/11) */ This customer has been in contact with our customer care team and requested that her order be shipped during the last interaction Our team is sending out the items from our inventory and we will credit the customer for items that are no longer in our inventory Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely DO NOT want a credit from this companyThis would imply that I intend to shop with them again and I do notI do not trust them to do the right thingPer there policy, and I am quoting straight from their page, "if it'll be on backorder longer than two weeks, we can issue a refund"While this is dealing with a back order, they do not specify a situation like this one, and therefore should make the decision to refund me my moneyI should have had these clothes long ago when THEY WERE IN STOCK, which is back from April 15, This wait is far longer than the two weeks specified above and should, without question, warrant a refundThis response is unacceptable

Initial Business Response / [redacted] (1000, 6, 2015/05/29) */ This customer has been in consistent communication with our customer care team On 4/14/the customer was issued a store credit for items that did not ship out to her due to a warehouse and inventory transition She later shared that she would prefer a refundThe refund request was submitted, her gift cards were voided and she was refunded $(the total cost of the top) for the top she did not receive The customer then shared she would like to be refunded for the panties she did not getAt that time she was refund the full cost of $for that item as well The customer received the other two items on her order as indicated by tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX which complete this order This has been surmised for the customer and we firmly believe that we have remedied all concerns from this order

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ The customer did place her order back in June when a third party warehouse was fulfilling our shipmentsDue to their inaccurate inventory counts this customer's order was not filledWe are so incredibly sorry that this transpired The customer called and submitted a refund request that is in processing and will post back to her account within a week Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my refund

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We had a third party warehouse during the time that the customer ordered and while we requested that they ship her order out they did notWe have since moved our shipping into our own warehouse and are shipping orders the same day that they are placed The customer reported that some of her items were missing from an orderAt that time she was offered to have the items shipped or a credit issuedShe requested that they be shipped Per the consumer, we asked to have her items shippedAfter that the customer changed her mind and requested a refund which our customer care team also put in for herThe customer's order could not be stopped from shipping (tracking number XXXXXXXXXXXXXXXXXXXXXX) and we had to cancel her refund At this time, the customer has all products that she had ordered from our shop so there is no refund that can be issuedThis has been communicated to her and while she would have preferred the refund, she does understand why we are not able to issue it Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not request that the missing items be shippedI have numerous emails where I have requested a refund and have been told by Sally and other employees that the refund was processing but I never received the refundAccording to FTC guidelines I am due the refund because of the delay in shipping and the fact that I am not okay with the delay and I have requested a refund numerous timesI can provide the email documentationThe item was ordered in February and when I opened this complaint in July I still had not received the itemI want the refund as I have sent the late shipped item backIt was received six months after I ordered itThis is insanely late and goes against the FTC guidelinesI want a refund for the missing item and the amount for shipping of that item Final Business Response / [redacted] (4000, 15, 2015/09/26) */ The customer had initially requested that her items be shipped Upon availability of product in our new warehouse we sent the goods out to herAt the same time she requested a refund Our team explained that we cannot issue a refund or credit for those items shipped as they are in our intimate apparel categoryThat policy is still true today so we must stand firm on that, we cannot accept a return of those items Final Consumer Response / [redacted] (4200, 17, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never requested the item be shipped, especially six months lateI repeatedly requested a refund [redacted] and other members of her team repeatedly lied to me informing me the refund was processing, but I never received the refundI have emails that document the lies and excuses and my request for a refund

Initial Business Response / [redacted] (1000, 7, 2015/05/04) */ This customer informed us on 4/4/that she would no longer like to wait for her backordered itemsAt that time a full refund was issuedThe customer then confirmed she was completely satisfied and has not reached out to our customer care team since that time Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) After three months the merchandise was sent, I wanted to wait to reply to Revdex.com until after I received the merchandise and made sure I was not billed a second timeI have received the merchandise and was not billed a second timeThank you for your help!

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Our team has been in consistent communication with the customer, working with her to resolve her concerns We had a third party fulfillment center that caused some inventory issuesWe have since pulled that function back in house and have resumed shipping ourselves The customer has advised that she will accept a store credit and that is being issued to her so she can purchase other items at the time she desires Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in constant contact with the sellers - and they certainly have said they would give me a store credit, however I have been told twice now that their store credit system is "down" and have been asked repeatedly if I would like to purchase something of the same value right nowI do not want to purchase something right now, and due to the credit system being "down" I've asked for a refund with no responseI was told the navy maxi dress I ordered would be shipped to me right away and I could get a store credit for the shirt I ordered as it was explained to me that the inventory was wrong and it was no longer availableI have not received the maxi dress or any form of a shipping notification for it, and therefore I do not believe I will be getting the dress or the shirt I paid for as this has been the case since I inquired about my orderI've constantly been told by numerous people within the company that my items would be shipped and I haven't heard anything backI would like a refund as the store credit hasn't happened yet either, and this entire process has been way too convoluted when it would be great customer service to have issued a refund months ago Final Business Response / [redacted] (1000, 14, 2015/08/18) */ We have continued to work with the consumer regarding her concernsAt this time we have issued a store credit, per her request, so she can select new items from our shopWe are happy to have her continue to be our customer Final Consumer Response / [redacted] (3000, 16, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept a store in credit if and only when someone emails me confirming this store credit so I can see it, as I have not had any such communication stating my store credit is there or any email from this company since I filed this complaint

All of our [redacted] listings state that color variations and some other changes can transpire but we always send something super cute and that all sales are finalBecause the customer was so upset we did send a prepaid labelWe were not able to refund her because she opened a chargeback which locked the funds upWe are sorry for the trouble but we are truly not able to issue a refund due to the customer opening the chargeback while we were trying to help her

Initial Business Response / [redacted] (1000, 7, 2015/06/02) */ Hi! we issue the customer a shop credit once we've processed the exchange which is our policies as the customer knowsThe credits did get sent via emailif the customer did not receive the credit please check spam or let our team know at ***@threebirdnest.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a credit of any kind from Three Bird Nest Designs, LLCThe most recent response I've heard from them was on June 3rd, telling me "I am so sorry this has taken so long to get attention I want to go ahead and get you your refund today but the order is old so I just got a couple questions before I issue refund, Did you return the whole order? If not, what did you return" Yes - I had to remind them of what they received from me in my return on April 20thThis is just shameful in my opinionAlso, I never did receive the refund that was promised to me days ago

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ The customer was correct about the label not showing any updated scansUSPS provides delivery confirmation numbers, not tracking numbers, so many times there won't be any scans until delivery Her items do show delivery confirmation at this time: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=LNXXXXXXXXXUS

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Our customer care team has been in contact with this customer She placed an order in AprilAll but one item shipped to her at that timeWe sent a follow up shipment with the remaining item, tracking number LZXXXXXXXXXUS, shortly following the initial shipment The customer did request a return and our team authorized what they could within our policies Returns are not refunded, only store credit can be issued and intimates are final sale (the customer's slip) All of our policies are clearly posted on our website and were emailed to the customer as we do try to be as clear as possibleWe are so sorry we could not be of further assistance when she chose not to return her items as she only wanted a refund for them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Three bird nest has not been in contact with meThe tracking number provided only had the one dress I was waiting onI never mentioned returning it, simply wanted to let them know that there product is being shipped out dirtyThe bottom line is I have not received the backless Marissa dress in mint, they did email and said it is out of stock (it's still up on the website though) I will settle for store credit Final Consumer Response / [redacted] (3000, 17, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I have NOT received the Marissa backless dress worth $I have received the other three itemsWhere does your system show that dress being shipped? Did you send it to the wrong address? Because I can assure you, I did NOT receive it Final Business Response / [redacted] (4000, 19, 2015/10/21) */ We shipped all of her items, though they were in separate shipmentsThe final shipment was sent and delivered, tracking number LZXXXXXXXXXUS Per our policies, we are not able to issue credits for shipping concernsThe customer would need to address them directly with the carrier We do thank her for her patronage and hope she will remain our customer

Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ We have been in consistent communication with this customer We had a third party warehouse during the time that she ordered and while we requested that they ship her order out they did notWe incredibly sorry occurred The customer's order was placed in February and she requested a refund several months later, after the ability to refund on her original transaction had expired Our accounting team is working on processing her credit offline by other means as we have full intentions of crediting the customer and the customer has confirmed this will resolve her case Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have been giving me the runaround about the refundI ordered in Feb and have been asking for a refund since AprilI have several emails where they promise that my refund will be paid within hours and have yet to come throughI will be willing to submit the emails to the Revdex.com as proof Final Consumer Response / [redacted] (3000, 13, 2015/10/07) */ Hello, Has this issue with THREE BIRD NEST DESIGNS, LLC been resolved? Consumer Response: No it has notThey have just completely stopped responding to meNever gave me a refund Final Business Response / [redacted] (4000, 15, 2015/10/21) */ We have processed a credit to the customer's accountShe has been sent a confirmation via email so this situation has been completely resolved We thank her for her patience during our warehouse transition from a third party

Initial Business Response / [redacted] (1000, 16, 2015/08/18) */ The customer's order was shipped in full, less one item that was on backorderAt that time the customer chose to wait for her garment, a scarf, to come back into stock to have her order completely fulfilled Our warehouse left the order open however, the scarf is no longer availableWe informed the customer we would be happy to accommodate changing her orderShe just responded she would prefer a refund which we are happy to fulfill for her The customer has confirmed that this will close her case Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) 10O% falseI purchased three items last May, items arrived with ZERO mention of the kimono (NEVER did I purchase a scarf, nor was there EVER notice or slightest of shared information regarding the missing kimono on back order at the timeIn fact, I wanted to purchase the particular kimono a couple months prior and it was out of stockThere is a button/link on the items page customers can click if they want updates on when the item is once again in stock, which I utilizedI received an email actually informing me that the kimono was back IN stock, which is why I decided to place the order at allPackage received but no kimono or.mention of itThe order/pachakging form showed it as shipped right along with the other items I purchasedWhen I contacted (emailed because they don't list a # to speak with someone live) them and told them the item was missing, I received an email response stating they were sorry for the oversight and would ship it immediatelyThat was last June! Still nothing came! Then, after I filed this complaint, I was finally contacted (emailed) and told I would receive a refund for said missing item, that they'd process the refund immediately through their 'refund dept'That was July and STILL NOTHINGNow they have the nerve to try to spin a totally fabricated taleI've been very kind, patient and even understanding beyondNow I'm just disgusted with their less than savvy, below par, business practicesHow are they still in business??? And, yes, I have the verbatim trail of email communication documenting each and every aspect of which I've been unfortunately subjectedHappy to share if anyone would like Final Consumer Response / [redacted] (3000, 22, 2015/09/11) */ I received an email response from Three Bird Nest on Aug 18th / 19th stating my refund would be processed in - daysNow, almost weeks later, NOTHING has been yet to be refundedIncredible Final Business Response / [redacted] (4000, 24, 2015/09/14) */ We did issue the refund as promised; Customer was issued a refund on 8/please see screen shotIt was successfully processed and accepted by her bank

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ The customer has been in constant contact with our customer care team The consumer contacted us in June that she was missing two items form her shipmentAt that time we did not have inventory to fill her orderThe customer was refunded back to her original method of payment, her gift card The customer reached out recently and we do now have inventory to fill this orderWe are shipping it out in completion per her request and cancelling her gift card Per the customer this issue is now resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in constant contact with three bird nest because I have had to email over times trying to resolve this issueAfter the items had yet again not been shipped I asked for a refund as I was sick of having to email several times to receive paid for items and customer serviceI was asked if I wanted the items and I said no, that I wanted a refundI was told this would not be a problem, however, now they are just going to send the items? I ordered the items for a photo shoot I had with my sonThis has long since passedThe only thing I want is a refund for the two items I paid for that were not shippedIt states in their policy on their site that you receive a refund if the item is sold outI received a gift card insteadI do not want the items shippedI do not want to deal with this company againI just want a refund for the two items stated in my complaint Final Business Response / [redacted] (4000, 14, 2015/09/17) */ The customer's order was refunded as our customer care team stated, however, it was to the original payment method, a gift card We have since communicated with the customer and she requested we ship the original goods, which we have Her items have been shipped and are in transit to her and can be tracked via tracking number LNXXXXXXXXXUS The customer has confirmed she is completely satisfied with this resolution Final Consumer Response / [redacted] (4200, 16, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The customer has never once indicated she was completely satisfied with this resolutionI have over emails responding to emails stating I wanted a refundThe only reason I used a gift card was because half of my order was missing the first time and I was issued a gift card instead of a refundAs already stated several timesThe only thing I wanted was a refund for items ordered over months agoIn the last comment it stated final offer that you were shipping my itemsSo over a month later I wrote an email sayingIt's been over a month and the items haven't shipped, yet this was their 'final offer'I never once stated I was ok with this or that this was satisfactoryI will never order from this company again and will go out of my way to ensure everyone I know does the same

Complaint: [redacted] I am rejecting this response because:i have photos to show she did not mail me what I orderedi spoke with her on the phone and she apologized and said the warehouse was sold out and sent me a replacementi never agreed to a replacementshe agreed to give me a refund and provided me a postage paid return label with her address on itthe tracking number shows it was delivered to the address she provided, the postal office held it for days and she never picked it upthe refund policy she's stating applies IF you received what you orderedi did not get what I orderedif she was opposed to a refund, then why did she send me the postage paid return label? I also have emails to prove my caselet me know if those are necessarySincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We were in communication with this customer regrading our warehouse transition from a third party warehouse back into our facilityDuring this time the customer chose to wait for her merchandise and we flagged her order for shipment once we were operational We provided the customer with a tracking number so she could check progressThis is the number the customer is claiming is falseThe tracking number is LJXXXXXXXXXUS The customer recently requested a refund of her order, however, our warehouse had already processed her shipmentWe attempted to pull the package back but it was already in the hands of the carrier, USPSThe tracking number indicates it is on its way to customs The customer is welcome to return the product per our policies, however, there is no way possible for us to issue a refund on shipped merchandise

Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ This customer's description of what transpired was accurate We transitioned our warehouse across the entire country and during that time we experienced delays and some systems issues when accounting for which orders were shipped and which were notThe customer was compensated by allowing her to order additional items from our shop for the trouble, which she stated was satisfactory Those replacement items shipped and have been delivered, tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXThe customer's issues have been completely resolved Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) While the items were shipped and delivered it was only after I made a very poor review, contacted Etsy, and originated this Revdex.com complaintAfter two months and all of that is what it took to get the things I paid for that they falsely advertised as being hand made in California when in reality it was ordered wholesale from China from AlibabaThis company is a fraud and I sincerely hope they are sued for advertisement and faulty business practicesWith it being a small family run business why the warehouse out of Ohio? HmmmmThey can check the review I left on Etsy because I updated it to reflect the up to date status of it being a fraud