Three Bird Nest Designs

Initial Business Response / [redacted] (1000, 7, 2016/01/27) */ We do have some handmade items (others are locally and globally sourced), however the items this customer received were not, nor were they listed on our shop as handmade We work very hard to ensure each item is properly described and photographed The customer did request a return, however, it was over a month outside of our return policy (the order was placed in November and return requested in January)We cannot in good conscience accept the goods back and return them to our sellable inventoryWe only ship new goods from our facility that have been properly stored and cared forWe also turnover inventory quickly to always provide new styles to our customers We are sorry that she did not have a good experience but we are always willing to assist within our policiesHad we been contacted via phone or email sooner we certainly would have accepted her return and guided her through the process

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ This customer was notified that her order was impacted by our warehouse transition as we discovered we did not have enough inventory to fill her orderAt that time our Customer Care Team offered to overnight her the exact same necklace in another color with the shipping at our cost or we could refund her orderThe customer refused a shipment and refund at that time and stated she would like to wait for the silver necklace to come in The customer emailed on 5/to check in and at that time we informed her that since her order was place through our Etsy portal and we have specialists that she should contact us through there to ensure she gets the best service possibleShe became very irate and began demanding her order be freeWe informed her it is shipping out to her todayThe customer will receive tracking and her purchase

Initial Business Response / [redacted] (1000, 17, 2015/07/09) */ Our customer care team has been in constant contact with our customer care team Our team presented several solutions to the customer (refund, replacement products, store credit) We did ultimately refund the customer via PayPal

I returned items PLUS had to pay $to ship back myself + 124.85- 30% promo discount = Credit back I paid for shipping MYSELF of $to ship it backThey gave a $credit back and refuse to credit back my card after numerous emails to themIt says NOWHERE as you are ordering about store credit onlyThis company should be shut down, they are stealing money from consumers

Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ We have been communicating with the customer that the head chain that she had purchased was a preorder item that had a longer lead time so it would not ship within our typical 1-day processing timeThe customer had agreed to wait Since we still do not have the item available for shipment we have refunded the customer per her request Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

The item was a presale item so it took longer to process and ship which was in the order listing and in her email confirmationSince customer was advised that she would be refunded to the method of payment that was originally charged on the the order that she wanted to cancelSince the order was paid for via gift card the customer was credited back the maximum amount to her credit card and the remaining balance to the original gift cardShe requested more be refunded to her card that was was paid but we are unable to do soWe apologize for the trouble and we do value her business and hope she does choose to order with us again in the future

Initial Business Response / [redacted] (1000, 7, 2015/07/09) */ We have been in contact with the customer since she reported the items as damaged and we do apologize for any trouble this may have caused! We are able to do two things once items have shipped to the customerWe can replace the damaged items at no cost or we can issue a store credit for the value of the items when purchasedPer our policies, we do not refund once the items have shipped In addition to one damaged item, the customer shared one item (a dress) was one that didn't work for her as she did not like itShe was also demanding a refund for that itemAt that time our customer care team informed her of our standard return policies So we are happy to assist the customer within the policies posted on our webpage Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wow this company really needs to be shut down because it is nothing but a SCAM!! What kind of a company would refuse to give a full REFUND for damaged goods!? This is the email I sent to them on June 8th after receiving the missing items: So I just received my items (almost a month a later?) and unfortunately I am going to have to return themThe olive dress is completely see through and has a small rip in one of the seams and I don't know if you guys spray your items with something but the shirt smells like it has perfume on it? The dress doesn't smell that way (was wrapped in tissue paper) plus there is a small stain looks like oil or some kind of grease on the shirt so I don't know if this was previously returned by someone else but my guess is that it was previously wornI would really like to keep the shirt but I can't justify paying the price I did for a stained shirt :(I can send pictures of the damages on the items if you would likeI understand that your return policy is in store credit but I would like a full refund for these items seeing as they were shipped out so late and due to the fact they are both damaged Not once did I ever state "I did not like the dress" as they claimAnd according to their "policies" it does not state damaged goods aren't refundableTheir response is nothing but a complete lie especially considering the fact that they gave me my money back on June as per the following email sent from them: Dear, Three Bird Nest has refunded your order (#XXXXX) a total of $USD The refund will go back to the method that was used to purchasePlease allow up to 3-business days for your bank to accept the credit into your account The credit did go through on my credit card but well before July 9th (when they responded to this) so I'm not sure why they are claiming to be "happy to assist the customer within the policies posted on our webpage"What I am 100% sure of is what they can do with their policies, but I will refrain myself from going into details because its not very nice! I've learnt my lesson and I will NEVER do business with these people againI am soooo glad this nightmare is over with!

Three Bird Nest is a rip off Do not order from this company My last straw was a "grab bag" special It was to include one item of clothing and accessories After weeks of receiving nothing I called the company to see where my order wasI was told that they had an overwhelming response and ran out of merchandise and that when the new shipments arrived I would get my shipment A week later my shipment arrivedA piece of clothing and a packet of stickersWhat?? I called and the customer service rep was surprisedShe asked me to send her a picture of the stickersI did thatThe next day she contacted me, and was very condescending about the fact I would questions this

The customer's return was received and promptly processed on 5/We emailed her the shop credit at that time and we did respond to her emails as wellIt does sound like our emails are being filtered by her junk or spam settings and we apologize for that occurring, we kindly ask she contact her service provider to modify those settings and add us to her safe senders listWe also offer phone and web chat Monday - Friday from 8am to 9pm ET if she has any additional concerns

Initial Business Response / [redacted] (1000, 7, 2015/08/18) */ We had a third party warehouse during the time that she ordered and while we requested that they ship her order out they did notWe have since moved our shipping into our own warehouse and are shipping orders the same day that they are placed Our customer care team has been working with this customer and the customer has selected new products vsa refund and has confirmed that she is completely satisfied with this resolution

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ This customer has received her complete order less one item that has been out of stockThis was communicated to the customer as soon as our customer care team was aware that inventory was not available to fulfill her order Per a phone discussion with the Customer Care Manager, the customer choose to keep the order in place for the item with the understanding we would ship it as soon as we have itThat shipment is projected to be this week and we have continued communication with her If we cannot fulfill the order we will honor the request for the refund, however, the customer has stated she is willing to wait Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The communication with their Customer Care Manager was originally two weeks ago and once again I was told it would be shipped "next" weekI have been told it would be shipped "next week" for about two months nowResponses from their Customer Care Manager continue to be vague just like through their e-mail reps and they for some reason can not give me accurate informationI gave them an alternative order that equaled out to my current order and the gift card they disabled that I have also informed them about several times and they have done nothing to rectify and I did not receive a response other than "I'll look into it"After waiting this long I don't want a refund because I feel I have put the time and frustration into this ordersad when you have to beg a company to ship something you paid forI was also told last week that the dress DID in fact come in but for some reason they can't ship it? The absolute worst shopping experience I have ever had

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ We left Etsy's platform and no longer sell on that platformWe do not have a way to credit back an order, unfortunatelyWe do not have access to that systemWe want to resolve this for you but unfortunately the only way we an do is by offering product or a shop credit Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although ThreeBirdNest left Etsy, prior to leaving the company agreed via email on April 21, 2015, to grant a full refund; " just tried to issue a full refund and there was an error with your cardDid it recently expire or did you change your billing address?? Please let us know so we can process the refund Thank you for shopping Three Bird's Nest collection on Etsy! Sincerely, Your Team at Three Bird Nest On April 22, 2015, I responded; "Good morning, Below is the credit card information: AMEX XXXXXXXXXXXXXXX Exp date 12/ Billing address [redacted] Street [redacted] XXXXX Be advised, according to AMEX, ThreeBirdNest, never attempted to return the moneyAnd there was never any follafter April 22ndThe company has a history of delayed and/or incorrect orders featured not only on Revdex.com's website but is also the basis for complaintThere is no assurance that if store credit were issued and used that I would receive the order in a timely fashion Final Business Response / [redacted] (4000, 9, 2015/10/06) */ We had a third party warehouse during the time that the customer ordered and while we requested that they ship her order out they did notWe have since moved our shipping into our own warehouse and are shipping orders the same day that they are placed The customer is correct regarding the refund, we had previously attempted to refund her to her original payment method, which is the only means of issuing a refund and the refund failed While the customer did supply payment information we were still unable to issue a refund or issue it back to another payment method We would be happy to provide the customer with a store credit to remedy this situation and ship her order from our new warehouse Final Consumer Response / [redacted] (2000, 11, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would prefer a refund and am willing to accept a check or alternative payment method

Initial Business Response / [redacted] (1000, 7, 2015/04/23) */ This order was already refunded back to the customer's visa card ending on April 10, This case is already settled Thank you

I have received two items that I need to return, only to find out that they only offer "returns" within 14 days of order and ONLY for store credit. That is not a return. I sent them an email b/c the first item I ordered was not the size indicated and the second Item I ordered was not as pictured/advertised. I am extremely disappointed with both items. I am more disappointed with the return policy and I am absolutely livid on the lack of communication. It's amazing how quickly they responded to me when I had a question prior to an order, but absolute silence when I need to make a return. They mislead consumers.

Initial Business Response / [redacted] (1000, 15, 2015/07/30) */ The customer initially contacted our team in June in regards to her orders not shipping and requested a refundAt that time we offered to ship her items from our warehouse as we had recently pulled shipping back in house The customer was offered a store credit or to have items shipped at the same price pointAt that time she requested a supervisor that made two attempts to contact the customer at the number she provided We are happy to issue a refund if that is the only resolution that the customer would like and will process it for her immediately

The customer purchased our outfit of the weekWe shipped her exactly what was pictured and described in the listingWe are so sorry to hear she was unhappy with the items, however, they are final sale so they are not returnableWe do indicate that in the listing along with sizing, descriptions of materials and color variations as we truly want our customers to be happyWe are so sorry we cannot accept a return for this case as we indicated to her in March when she contacted our team

Three Bird Nest is a rip off Do not order from this company My last straw was a "grab bag" special It was to include one item of clothing and accessories After weeks of receiving nothing I called the company to see where my order wasI was told that they had an overwhelming response and ran out of merchandise and that when the new shipments arrived I would get my shipment A week later my shipment arrivedA piece of clothing and a packet of stickersWhat?? I called and the customer service rep was surprisedShe asked me to send her a picture of the stickersI did thatThe next day she contacted me, and was very condescending about the fact I would questions this

Initial Business Response /* (1000, 5, 2015/05/11) */
The customer is correct, items were not shipped due to a warehouse move so store credit was issued in lieu of a refundThe customer agreed at that time it was a satisfactory resolution
The customer did reach out to our team when attempting
to use the gift cardThe customer was then informed that the gift card system is down for maintenanceThe system will be back online shortlyWe have notified the customer of this once again to ensure she received the notification so she may use her credit
Initial Consumer Rebuttal /* (3000, 8, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not have any other option than to accept a gift card/store credit because they did not offer a refund for the items they did not ship to meI wanted the money back initially more than any other alternative, but this was not an option Three Bird Nest offered AND they ignored my request on multiple occasions
Communication with the company to resolve this issue has been drawn out, tedious, and very difficult because they have refused to speak over phone and took days, sometimes weeks, to respond to my emailsI had to badger them for a response
I did receive an email stating the gift card system was down without any information as to when it would be up again so that I can purchase items with the money they took from meThe system itself, however, didn't say it was down, but rather that the gift card they initially issued me was disabledI asked, again, via email, for my money back because at this point I'd rather just have my money back than deal with them any longer, but they have ignored my request completely
Final Consumer Response /* (3000, 32, 2015/09/11) */
Hi ***,
I tried to make a dispute with my bank for the charges made by three bird nest, but hey said it was out of their hands because it was older than days
Three bird nest made sure to drag out the process so this would be the case, it seemsThey insisted they would give me a gift card to remedy the situation, yet when they issued it, it was disabledThen they said they would ship the items to me but that never happened nor did they issue me another gift card
This company is clearly very shady and prone to taking people's money without shipping the items
How can I get my money back from these thieves?
Final Business Response /* (4000, 34, 2015/09/14) */
Hi ***,
I would be happy to respond online or via email
Here are the details:
We did try reshipping her sweaters on 8/as indicted in our previous response to her and provided the customer with trackingSomething must have happened with the carrier (USPS) because they were never scanned after our warehouse so we don't have delivery confirmation
Since the customer has shared she still has not received them we will accept her word and have issued a store credit for both sweaters in good faithPlease note, this is outside of our typical policy that is posted on our website but we truly want to make this right with the customer
Please let me know if you need anything further from us and I'm happy to provide those details

I ordered a messy bun beanie in aqua on the December 1, I received my order in the mail on December 13, However, it was not the same color pictured on their websiteI emailed them the same day with picturesI called the 14th and was told by *** (customer service) that I would receive a response via email that same dayAs of December 19th I had still not received a responseI emailed them a second time and actually received a response:
I'm not sure why you didn't receive a response but I was able to have a look at your caseThe item you received is the correct itemThe colors are labeled one way by production but our marketing will list them as anotherThe item you received is the exact item that our model is wearing and what is in our warehouse binI apologize for any confusion and if there is anything more we can do please let us know*** (customer service)
I was forced to call the company again on December 20thI talked to *** againAfter explaining my whole situation, she told me she would look into it and call me backShe never called backI was forced to call again on December 21, and spoke with *** againShe was very rude and said I was obviously never going to satisfied with the colorI ordered a light blue (what they called aqua), but what was shipped to me was a dark greenI am very disappointed in the color and the serviceTheir pictures are misdleading and there is definitely a lack of customer serviceI will never order from them again, nor will I recommend them to anyone

Initial Business Response /* (1000, 5, 2016/01/09) */
Contact Name and Title: *** CC Manager
Contact Phone: XXX-XXX-XXXX
The customer made a purchase from our shop and unfortunately a couple of the items had oversold
We are so incredibly sorry that we didn't have all of the items available
to ship to herThis isn't something that usually happens as we strive to keep accurate inventory but several orders were placed prior to hers that pulled those items
We refunded in full for the three items that did not ship to her immediately
The shipping costs covered the remaining items that were sent so there is no additional refund owed (She was at the point of hitting a flat rate for the amount of items that were in her cart)
We are continuing to work with her regarding this case via PayPal as well as through this channel