Three Bird Nest Designs

Initial Business Response /* (1000, 7, 2015/05/04) */
We have been corresponding with this customer consistently
Sale prices and coupons are for future purchases and her order was already into fulfillment and shipping, tracking number 1Z14VXXXXXXXXXXXXXWe informed her that our policies do not
allow us to credit past orders and provided status
The customer then filed a chargeback on her entire purchase despite it having shipped and showing delivery confirmationWe are working with her credit card company at this time on a resolution
Initial Consumer Rebuttal /* (3000, 9, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I don't because I asked this business to send me the tracking number numerous times via email in which they did not send itHere in their response to you if the first time I am seeing itThe fact that this business is trying to imply that they've been in communication with me telling me that my item is in fulfillment therefor cannot refund my money but then they can provide me with a tracking number proves that they are trying to hide something, they don't conduct good business practice and they have bad customer service!!!!!! I don't have the package therefore who has it??? They say they left it at the front door, why didn't they have someone sign for it? Again, this is another unprofessional way of handling my transactionI had to go to the Revdex.com to get a tracking number for an order that I made over one month agoI should have been refunded the money once I made the requested since they could not fulfillment my order as stated originallyTo hold my order and money hostage for over a month is bad business, who does that???
Final Business Response /* (4000, 12, 2015/05/18) */
At this time our response stays the same, her product has been delivered as shown by tracking number 1Z14VXXXXXXXXXXXXX
If she no longer would like the product she may check our return policies to see if her order qualifies but at this time we will continue to work with her credit card company to resolve this

I purchased an "outfit of the week" from Three Birds Nest on July 18, It was to include one dress and one braletteWhen the item arrived on August 14, it was missing the braletteI immediately notified Three Birds NestFirst email they told me to check the envelope againSecond email they told me it shipped in another packageThird email they provided me with a completely different orders delivery dateI still have not received a refund or my itemThey refuse to correspond any further and have not addressed the issue at hand

I would not recommend ordering from Three Bird Nest I have had two separate bad incidences regarding returning merchandise First off, it took six weeks to receive an item that I ordered and it was not like the picture on the website I had to pay "restocking fees" and did not get a full refund, just a store credit
The second time I purchased items, they were very low quality, and the return process was ridiculous It is like they discourage you to return, because some items may require a "restocking fee" or are "final sale" items and you are either stuck with the item that you do not want, or you do not get the price that you originally paid for the item This is my LAST time to order from this website I would rather not shop that purchase items that are of low quality or deal with the hassle of their return policy

I love this company and the products they provide are always great qualityI have appreciated their efforts and customer service when an issue has arisedI have been a fan for years now, and keep coming back for moreI highly recommend their products!

Originally I wrote a review on the company complaining for there poor customer service after I purchased dresses over the Holiday season as a gift to my girlfriend Unfortunately the dresses did not fit and due to missing the week return policy since it was a gift I was unable to return the dresses Since complaining, the company has addressed the issue and given me store credit for the dresses

Three Bird Nest is a rip off Do not order from this company My last straw was a "grab bag" special It was to include one item of clothing and accessories
After weeks of receiving nothing I called the company to see where my order wasI was told that they had an overwhelming response and ran out of merchandise and that when the new shipments arrived I would get my shipment
A week later my shipment arrivedA piece of clothing and a packet of stickersWhat?? I called and the customer service rep was surprisedShe asked me to send her a picture of the stickersI did thatThe next day she contacted me, and was very condescending about the fact I would questions this

Three birds nest has awesome and fast customer serviceTheir clothes and accessories are unique, trendy, and cute! I've been shopping with them since they only had headpieces on etsyNow they have an assortment of clothes in a range of sizes! Love their stuff! ??

I have ordered many times from Bird Nest and I have loved everything The clothes are reasonably priced and good quality and VERY cute

I ordered a few different pieces from The Birds Nest and the items were all great qualityOne of the items I received was not correct but it ended up fitting my sister perfect so I decided not to return themWhen I let customer service know and that I would keep them anyways they addressed the issue and offered me a discount on my next purchase anyways!! Wonderful customer serviceMy only real problem was waiting for the items to arrive, if you order promotional items they can take 1-weeks to process so the rest of your items ship out then as wellI'm a bit impatient but I loved the clothes enough I didn't care once they arrivedI'll continue shopping here and recommending

Initial Business Response /* (1000, 7, 2015/05/12) */
The customer initially contacted us on 4/At that time it was explained that we had opened a new warehouse and would ship her order shortly thereafterThe customer said she would wait
The customer's order did shipThe customer reported
a dress that was the incorrect sizingWe sent the customer a return label and a new dress the following business day
The customer confirmed this was a satisfactory resolution
Initial Consumer Rebuttal /* (3000, 9, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received the return label or the correct dress size yet, the response from the 4/email specifically stated (sent 4/9) "this should be shipping this week and you should have it around the end of the or early the next week." By 4/(days since previous email) still no response, 4/I finally received a "personal note" from the *** *** saying "shipping everything out this week." I had to ask for a tracing number twice, received order on May 4th, with invoice stating sizes I truly ordered but receiving sizes larger than what I orderedI had to email two more times before I received a responses back on 5/telling me that return label and correct size "would be sent," but I still have not received anything
Final Business Response /* (4000, 11, 2015/05/26) */
*** ***- Customer was sent return label on 5/and the correct dress on 5/via overnight shipping at our expense as a shipping error was made
Final Consumer Response /* (3000, 15, 2015/06/25) */
Not as of yetThey sent me a gift card to re-order the item again but since I originally ordered it back in March the price of the same item has increased by $20.00, I asked for just a refund of the original price I paid for the itemThey offered to give me an additional $gift card but have not, also on June 3rd they verified they would be shipping the item I originally ordered, I haven't received it eitherI'm waiting on a reply from them regarding an email this past Monday I sent

I ordered a top from this company on 4/15/for I tried the large size on, too bigI followed their return protocol to exchange it for a medium sizeI have sent three email about why I haven't received my new top in the mailLast email sent was 5/23/It said we will respond with in one week
I have heard nothingI have called on 5/18/and on 5/23/The phone number listed on their website as *** said the mailbox is fullI cannot find any other number to call to get a live person on the phoneI have printed the return label and paid for my stamps to ship it back in the original bag it came in

Complaint: ***I am
rejecting this response because: because the items were purchased on July they continue to tell me that it was already shippedThat is not to weeks as of right now but instead it is going on past six weeks I want confirmation that they are sending my item at this time and I still have not received an email from them verifying that that is trueI feel like this is again another lie from this company. Sincerely,*** ***

So I have been having SO MANY ISSUES WITH THIS WEBSITE and I have finally hit my limit! When you enter the initial site there's a big old thing that pops up to sign up for emails and receive 10% off your orderOk, awesome! Considering their dresses, for example, are not too cheap unless they're on sale
Anyway, they have cute clothes so I thought what the heck I'll sign upWell I checked my email all day waiting for my discountI kept checking back into the account I created on their website...still nothingI placed my order and emailed them asking what was going on
In your account you can use "points" to get rewards i.eFree headbandSo I earned "points" by liking them on Facebook and all the other stuff you can do to earn "points"Those of course DID NOT POST in time eitherI finally receive a response saying my points won't post until AFTER MY ORDER SHIPS! So you can't use any of the "incentives" until after your first order shipsNo where does it say that, but that's what happened
Then I received an email saying the shirt I ordered was out of stock and it was going to take longer for it to shipThey didn't refund my shipping no discount no nothingOk I gave them a passThings happenWhatever it is what it isThen I see my "points" posted when the shirt finally shipped
So you redeem these "points" by using a codeGuess what the codes DONT WORK! I emailed them AGAIN! They gave me different codesIf your next guess is they didn't work...you would be correctI've tried EVERY CODE they've sent none work
There's a chat thing they have on their websiteI used it to ask for helpI kept messaging and no responseAfter every message it says we'll be right with youI waited TWENTY MINUTES with no response and then just decided to give up and see if I'm the only person having issues
Obviously, Revdex.com already knows this site is a jokeHopefully they'll give EVERY customer what they needI unfortunately have had the absolute worst time with them and I'm doneI love their clothes don't get me wrongThe shirt I ordered was WAY larger than I thought it'd be but I can lounge around in it whatever
If anyone reads this I hope it's the owner and she is aware of how HORRIBLE this experience has beenI get they're probably really overwhelmed because it does appear a lot of people go through the site, but I am an EXTREMELY UNHAPPY with every experience I've had thus far with them

I ordered scarves from this company when they went on sale for $eachJust days after delivery, I get an e-mail that they were on sale for $eachExcuse me?? Running sales that close together with that big of a difference in price is bad business! My e-mail to them about this got no responseJust today I sent yet another e-mail trying for some actionCan not return for money back, just bird bucksWill NEVER do business with them again

Love this online boutiqueI had to leave a review for them when I saw how mean people areI'm shocked that Revdex.com has the grade and rating the way they doYou can see they always take care of their customers and have tons of huge fans TBN is fabulous! I've shopped here for years and just saw the reviews and it's sad that people go out of their way to leave bad reviews so I'm here to leave a valid good oneYou'll love them and supporting a family run business

I recently moved, and without thinking, I ordered too quickly and forgot to update my shipping addressThree Bird Nest's policy is that they are unable to change addresses after orders are completeThis is understandable, as they are growing company, and it was MY mistakeI emailed and messaged them, just in case, and they were able to change the shipping address for meThis was a HUGE save for meI won't have to go to the old house, stalk the mail, and will no longer worry about where my order will goThis company did NOT need to update the address for me, but it sure means a lot that they tried and were able to update it for meONE HAPPY CUSTOMER

Initial Business Response /* (1000, 5, 2015/10/26) */
The customer placed an order for a seasonal item at a discounted price on 10/She made contact with our team on 10/asking why the system would not allow her to return the merchandise (we have a returns portal so the customer may initiate
returns online, it was telling her it was a final sale item and was not eligible for return)
Our customer care agents escalated the issue to ensure the product eligibility was marked correctly and then confirmed with the customer that it was not returnable and was final sale
We are not able to return or exchange the items she purchased as it is a final sale itemThe policy is clearly listed online and was shared with the customer as well:
RETURNS AND EXCHANGES We love what we do and we want you to love your itemsBrand new unworn, unwashed clothing (and shoes) with no stains, visible wear, smells, or animal hair may be exchanged or returned within days of purchase for Three Bird Nest store credit onlyAll accessories, jewelry, intimates + leg wear items are final sale only
Sale items + featured items are all FINAL SALE & cannot be returned or exchangedNo exceptions
Original shipping fees are non-refundable & return shipping is the responsibility of the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item may very well have been a seasonal itemHowever, when I purchased the item it did not say final sale nor was seen to be discounted as the company does with a red number beneath the original price with a line through itSecondly, nowhere on my packing slip or purchase receipt did the item say final saleThird, I contacted customer service on 10/and received no response back, so I contacted them on another email on the same day....one day later no response back, I yet again contacted them another email on 10/and FINALLY on 10/is when the COMPANY contacted ME backI will attach the email exchanges and elaborate below
10/I contact the company:
Hi, I recently ordered the I've got sunshine halter tank top, and it is too small, I want to exchange it for a bigger size, but upon trying to start my return it said it was non refundable or exchangeableI was so excited for this top and now it is saying I can even exchange itIt did not say anywhere on my receipt or order form that it was non exchangeable or returnableI contacted TBN yesterday and did not hear backI want ti rectify the situation before the top sells outIf you could please help me exchange this top for a bigger size it would be greatly appreciatedThanks for your time
C***
(Error Message comes back) So, I go on the website on 10/and contact them thereStill no reply back one day later
10/15: I contact the company again with the same message:
cjv1***
To Three Bird Nest Bohemian Clothing Oct at 6:PM
Hi, I recently ordered the I've got sunshine halter tank top, and it is too small, I want to exchange it for a bigger size, but upon trying to start my return it said it was non refundable or exchangeableI was so excited for this top and now it is saying I can even exchange itIt did not say anywhere on my receipt or order form that it was non exchangeable or returnableI contacted TBN yesterday and did not hear backI want ti rectify the situation before the top sells outIf you could please help me exchange this top for a bigger size it would be greatly appreciatedThanks for your time
C***
Reply Reply to All Forward More
(To which I don't get a response for days)
10/The company finally emails me back:
Customer Advocacy
To cjv*** Oct at 8:AM
Hi C***,
I'm not sure why it wasn't letting you issue a return against this topI passed ** along to our team for review and as soon as we have a resolution we'll let you know
In the meantime, be sure to check out all of our boots and boot cuffsWe have an amazing selection this seasonNot to mention, we offer free domestic shipping on all orders over $These are my favorite boots:
http://www.threebirdnest.com/products/studded-dirt-road-boots
We appreciate your business! With the holidays fast approaching be sure you follow us on Facebook (www.facebook.com/threebirdnest) + are signed up for our emails to get sales + promos FIRST
Sincerely,
***
Three Bird Nest
boho clothing + accessories
shop www.threebirdnest.com
follow @threebirdnest
e-mail sign up: https://facebook.com/threebirdnest/app_XXXXXXXXXXXXXXX
Reply Reply to All Forward More
10/21: Still no resolution, so, I email to get an answerI send this email:
C***
To Customer Advocacy Oct at 10:AM
Hi, please let me know as soon as possible, I would like to get the shirt in a different size before it sells outThanks for your time and I look forward to hearing back soon
Sent from my iPhone
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10/Still no resolution, so I email again:
C***
To Customer Advocacy Oct at 3:PM
Hi I've emailed your websites email twice, but no answer back, I don't even care that my shirt is sold out or the fact it's $20, I'm just beyond annoyed with your customer serviceI have a job too and I know that this is crappy customer serviceI want my money back in the same way I payed for the shirt
Sent from my iPhone
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10/I finally get an email back:
Customer Advocacy
To cjv*** Oct at 2:PM
Hi C***,
Thank you so much for your patience while we checked into this
The top was a seasonal item and was reduced in price so that makes it final sale
I apologize you did not receive a resolution sooner but our returns portal is designed to only allow returns on items and orders that are eligible
Below is our full policy:)
RETURNS AND EXCHANGES We love what we do and we want you to love your itemsBrand new unworn, unwashed clothing (and shoes) with no stains, visible wear, smells, or animal hair may be exchanged or returned within days of purchase for Three Bird Nest store credit onlyAll accessories, jewelry, intimates + leg wear items are final sale only
Sale items + featured items are all FINAL SALE & cannot be returned or exchangedNo exceptions
Original shipping fees are non-refundable & return shipping is the responsibility of the customer
We appreciate your business! With the holidays fast approaching be sure you follow us on Facebook (www.facebook.com/threebirdnest) + are signed up for our emails to get sales + promos FIRST
Sincerely,
***
Three Bird Nest
boho clothing + accessories
shop www.threebirdnest.com
follow @threebirdnest
e-mail sign up: https://facebook.com/threebirdnest/app_XXXXXXXXXXXXXXX
Original Message
Subject: Three Bird Nest Bohemian Clothing Contact Form from October
at11:21AM
From: Shopify Notification
Date: Fri, October 23, XXXX XX:XX am
To: ***@threebirdnest.com
10/24: I will not accept this response, so I send this email back:
C***
To Customer Advocacy Oct at 8:PM
It wasn't reduced in price when I purchased the itemAnd was not specified on my purchase ticket or packing slipWhen I contacted you as soon as there was a problem, the item was not reducedHad you had better customer service and contacted me back sooner it could have been resolvedPer the lack of specification on your returns policy it only says that I can't return the top if it was on saleAt the point in time I purchased the top it was not on saleThe return for what I purchased it at should be honored because quite frankly this is not negligence on my part in the customer service or returns department and I have and email that EXPLICITLY says I should have been able to make the return then and thereAre you now lying to me? If so, this is a very poor company management and customer serviceLikewise, I have already filed with the Revdex.com
Sent from my iPhone
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Reply Reply to All Forward More
As you can see this company LIED about when I contacted them, and took a long time in helping me resolve my issueAs I also stated I wanted to resolve this quickly and that I should have been able to do so they day I received the shirt according to THEIR emailAnother LIEI also reiterate......It wasn't reduced in price when I purchased the itemAnd was not specified on my purchase ticket or packing slipWhen I contacted the company as soon as there was a problem, the item was not reducedHad there been better customer service and contacted me back sooner it could have been resolvedPer the lack of specification on your returns policy it only says that I can't return the top if it was on saleAt the point in time I purchased the top it was not on saleThe return for what I purchased it at should be honored because quite frankly this is not negligence on my part in the customer service or returns department and I have and email that EXPLICITLY says I should have been able to make the return then and thereThis is a very poor company management and customer serviceAgain this in not negligence on my part
Final Business Response /* (4000, 11, 2015/11/23) */
This customer had originally emailed to attempt to return an out of season top that she had purchased on saleAll sale items are final sale which is clearly posted in our policies online
Our customer care team checked with the supervisor per her request to see if an exception could be madeIt was determined that all policies must be followed consistently
This was communicated to the customer and she was upsetHowever, all of the information regarding which items can be returned is listed right on our website so customers can check prior to purchase
Final Consumer Response /* (4200, 13, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It did not state that the top was final salePeriodNor that the top was on sale, as this business indicates with a RED reduced price on other itemsThis business LIES about their correspondence times, and DOES NOT follow their return policy, which I was well AWARE of before I purchased the topI would never have purchased something on sale that was non returnable not knowing if it fit (which was the case)The business said I could exchange the top and did not get back to me in time to do soRegardless of the return policy they should have honored my purchase and let me exchange or return the top as it went on sale after I bought itPer 3BN policy "sale items are not returnable"The top simply was not on sale when I purchased it, and so you think they would honor it or a return would be easyNOPE! God forbid you buy something and it goes on sale after you buy it full priceThe customer service won't get back to you and you will be out of all your money! Then lie about when they contacted you and what they said in their emails even though you have it all right in front of you because you SAVED ITI have already posted all emails regarding this for anyone who wants to readSays they spoke to a supervisor? Yeah rightBecause any supervisor I know would have just allowed the return and honored it, as their policy is already vagueI didn't even really care about my refund, I was just upset because they lied, were slow getting back to me, and just flat out bad business and I want others to knowSave your money and shop at Bloomingdales, Dillards, Neimans, your own LOCAL boutique, anywhere else! You'lol save time, aggravation, and money because you'll actually be getting quality merchandiseHonestly what do you expect from an online "boutique" that sells cheapy low quality clothing? I should have known, so buyer beware!

I ABSOLUTELY love Three Bird Nest! I love all the items I order and they have always been attentive to any of my questions and concerns Customer for LIFE!

Excellent products and quick turnaround on delivery

I read a lot of negative reviews and I just have to say, I did not share the same experienceAll of the items I ordered arrived faster than I expected and they feel and look greatI actually received my items a bit sooner than expected because I ordered an "Outfit of the Week" which explicitly states that it could take up to weeks to ship following your orderI will definitely buy from this company again