Three Bird Nest Designs

Three Bird Nest has cute stuff - no denying thatHowever, their customer service is only there to push product and their returns/exchange policy is a scamBefore placing my order, I emailed customer service to verify that they accepted returns - they said they would be happy to assist me with returning the item if I was dissatisfiedI would not have gone through with the order otherwiseHowever, once I received the item and reached out to customer service, they forwarded me to the returns policy on their website, which says they only accept returns for store credit days FROM PURCHASEWell, considering they didn't even ship my item until days after the purchase and it didn't ARRIVE until AFTER their day window...I thought maybe they would be willing to work with meWhen I contacted them originally before placing the order, they always responded right awayIt was only once I wanted to request a return that they stopped respondingAnd that was it - they never responded to my next email and I'm not going to fight tooth and nail with a customer service rep over some cheap bootsBut I will share my experience...in one word, SHADYAfter reading reviews, it sounds like they are constantly late shippers, which really makes you wonder about their scam of a "returns" policy...do they ship late on purpose, so that the item is then un-returnable?? If they cared at all about the customer, the policy would at least be days from when the item is shipped, which might make sense since the times between purchase and shipping can varyHonestly, I would've preferred they just said upfront that they don't accept returns and then I would've ordered with that in mindI cannot buy from them again knowing this is how operate and treat their customers

The first issue is that the products I received (two shirts) were not the same as what was depicted on the company's websiteThe shirts I received were a.) different colors and b.) different styles than the shirts displayed on Three Bird Nest's websiteAfter returning both items through the "Returns Manager" on Three Bird Nest's website, I have yet to hear anything from themI have not received any updates about the status of the return, or any type of credit for the items returnedAccording to the *** tracking number that was attached to the package I mailed back my returned items in, they were received at Three Bird Nest's address on May 12thI have attempted to contact Three Bird Nest a total of five times and have had zero responseMy first attempt was via *** *** and was in response to a message they sent me when the items were initially shipped to meThey sent me a notice saying that the order had shipped, and included at the end of the message were the words,

I've placed an order on October 24th, to be exactI received my order confirmation number right after I ordered the charcoal gray messy bun knitted beanie hatI read on the shipping information on their website and it said "most in-stock items ship within 2-business days of ordering; however, some orders may take up to 3-business days to process and also it didn't state that it wasn't in stockIt is now November 4th, days and I STILL haven't received an email stating my shipping numberI have emailed on multiple occasions and have received nothing backI sent a message on their Instagram page and someone mentioned they would pass this information alongI sent that message on this past Tuesday(October 30th)- also days past what their shipping information states on your websiteI emailed yet again on Friday, November 2nd and still haven't heard backSo I messaged yet again on their Instagram pageI got the "read message" and no answer backI've received amazing reviews

I ordered items online 12/1/for $after shippingOn 12/three birds nest had a sale for all my items where total after shipping was $That’s a difference of dollarsSince my order had not shipped yet I emailed to try to cancelI didn’t get a response until 12/by then my order had already shippedTheir response was they don’t cancel orders but they are going to forward my email to customer serviceMy items are considered accessories and can not be returned for store creditAnd make sure you look at the return policy they only issue store credit not refundsCustomer service tried to help but would only give me store credit for $Remember the difference was So now I warn everyone do not shop at three birds nest you will overpay for poor quality itemsShop elsewhere you are better off

Initial Business Response /* (1000, 8, 2015/05/12) */
Her order for has shippedSee attached screen shot
Initial Consumer Rebuttal /* (3000, 10, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my Order May XX XXXXI am missing
one Burgundy Bandana kimono Scarf, On the mailed shipping receipt it does not show this item on it nor does it state if there was anything happening with this item such as it being back orderedWhen I ordered it I was not told that this item was backordered so it shouldn't beI carefully checked through all my items when ordering to make sure non had any additional comments regarding delay and they did notWhen I log into my TBN account it stated that all items were shipped Tracking ID USPS #LNXXXXXXXXXUSSo this item should have been in the shipmentAlso I orders one WHITE Lace Layered Cami Dress in MED and I did receive a slip but it was a PEACH/NUDE color called NATURAL in MEDI am not ok with this as I have been waiting since April X XXXX it has been over a month not including the other prior issues I hadI should also say that I have emailed TBN today as well but I probably won't hear back from them for 3-daysHere is my update still unresolved
Final Business Response /* (4000, 12, 2015/05/26) */
We have been in consistent communication with the customer and her order issues were completely resolvedHer order was delivered on 5/20, tracking number LNXXXXXXXXXUS
Final Consumer Response /* (3000, 19, 2015/06/29) */
I sent emails to TBN dated June 3, June , June Since I had no response I sent a comment asking why my order has not been responded to on their website contact pageOn June XX XXXX I received an email from TBN that stated as follows:
Hi There!
I'm having the kimono shipped out to you this weekI'm so sorry this has taken so long!
Regarding the slip, are you willing to keep the nude slip? I wasn't sure if you ended up liking it or notPlease let me know:)
So it takes them days to response to my second email sent on June and they are still asking me about the slip when on the May email that I received from them that they would reship the slip and Kimono to me
Original Message
Subject: RE: Order #XXXXX-XBN
From: "Customer Advocacy"
Date: Thu, May 21, XXXX X:XX pm
To: "*** ***"
Hi There,
So the kimono wasn't shipped at all? I'll get that out to you right away
Regarding the slip, I'll ship you out the correct one as well:)
Each email I feel like it still leaves something un answeredMy last email dated June I asked it to be sent to the CEOIt stated the obvious, the long waits on replies and requesting that both the kimono and correct color slip be sent to me free of charge and that I would not return the other slip that was shipped in error as I feel like I earned a free slip given the troubles I have had with this store
Here is my issue I was told TBN would be shipping these items the week of June , When I finally received a reply back on June they told me that the kimono would ship that weekWhy was I lied to on June that the items would ship that week and then two weeks later just the kimono was shippedThis is an example of how people have been lied toI have emails as proofPeople are not making this up
So the kimono shipped June XX XXXX Tracking LJXXXXXXXXXUS but they are still asking me about the slipwhy do I bother sending anything if they aren't going to read it!
This experience is so disappointingThis online shopping experience has been the worst one ever and I shop online all the time!

I placed an order for multiple items from Three Birds Nest on March 12, I received the items approximately weeks laterThe one item was a dress, which I ordered based on their provided sizing guide and it was way too bigThe day I received the item I went on their website to initiate an exchangeTheir website does not offer an exchange option, only a return optionNormally I wouldn't think anything of that except for the fact they offer NO refunds per their policy, all things returned have to be an exchange of sortsTherefore, I e-mailed Three Birds explaining I just want an exchange, same item, just a smaller sizeThe response to my e-mail was, they do not do exchangesI must send the item back, e-mail her when I send it, they will credit my account, and then I must repurchase that same item again via website depite the fact after all this it is likely the item will be sold outI explained to the business I am dissatisfied with this service and recommended they change

I ordered online and the shipping already took forever, but I actually liked most of the quality of the stuff I got, but there is still (months later) one piece missing and even though I wrote them several e-mails, I never got an answer or got the money backWould have loved to give them a positive review, but that kind of action is just horrible

Great customer service! Always get a reply within hoursLove the products!!

I bought the Tattoo Bralette in Black on May 1st I received no email confirmation or shipping notice but the money was promptly taken out of my account I have since called multiple times only to be on the line for a long time with no one answeringI also have left emails to customer service on their website, leaving my phone number and asking someone to please call me back I am very disappointed as this company looked awesome and their clothing tooI do not like companies that don't value customer service DO NOT DO BUSINESS WITH THIS COMPANYI'm going to have to try and see if I can get a refund through my bank as I am guessing the whole purchase was some sort of a scam at this pointSHAME ON YOU THREE BIRD NEST!!

I need to return a pair of pants that I purchased on 7/27/online from this company,which I purchased at regular priceThat same pair of pants is on sale now and is listed as a final saleI have contacted them numerous times for a return label in order to return these pants for a refund with no response

BUYER BEWARE! CROOKED MERCHANT! Items are cute but the service is terribleThey charged me immediately for my orderOrder had still not shipped after over a monthWhen I confronted them about it and requested a cancellation and refund, they back tracked and said they had the items in that day and my order would ship THAT DAY! Then a few days later after I had no shipping confirmation I once again requested a cancellation and refundThey told me they cancelled my order but I was never charged for the orderI quickly sent them my bank statement showing the charge and once again requested my refundAnother day later, they told me to contact my bank as to why my refund was on hold as it should be released "by now"Called my bank and there was no sign of them sending a credit to my accountNow my bank has a case open to dispute the chargeLong story short, check reviews before buying and go with those with only excellent ratings! TBN has a D with the Revdex.com!

I made a purchase with a coupon code on Mother's DayWhen I received the item it did not fit so I inquired on a return or exchangeI was told by customer service that my order wasn't eligible for return or exchange because it was on sale and items on sale are considered final saleThe item is not discontinued and is being sold currently at full priceIf I had purchased at full price I would have been able to return/ exchange if neededI was told to contact the managerWhen I called she was busy with another customer and that she would return my call but never didThree Birds Nest has a discriminatory policy penalizing certain customersIn addition, has terrible customer service and the the ability to filter which customer reviews are shown to the public

I ordered three items two weeks before my fiancées birthday to make sure that everything arrived in time to surprise herSeveral items did not fit, and I requested a returnThey denied the one bralette because it is an intimate item, and denied the other two pieces because it had been over daysI have requested a special consideration given the circumstances, and have yet to receive a responsePlease contact me before doing business with this companyI will be happy to provide screenshots of my entire conversation with them

I have received two items that I need to return, only to find out that they only offer "returns" within days of order and ONLY for store creditThat is not a returnI sent them an email b/c the first item I ordered was not the size indicated and the second Item I ordered was not as pictured/advertisedI am extremely disappointed with both itemsI am more disappointed with the return policy and I am absolutely livid on the lack of communicationIt's amazing how quickly they responded to me when I had a question prior to an order, but absolute silence when I need to make a returnThey mislead consumers

I ordered items from the company and only three items were deliveredThis company is impossible to reach when trying to contact customer serviceI tried to make a phone call and it was automated then lead to a full voice mailI've sent them three emails weeks apart (their automated reply requests a week to respond due to "high volume")Hundreds of dollars were stolen from me and I feel as though this company is a scamI have given them ample time to, at the very least, acknowledge my missing order but that has not been done

Three Bird Nest is a fashion forward clothing boutiqueThe clothes are soft to the touch, insanely comfortable and crazy cuteEverything they sell from clothing to accessories to shoes is always on the cutting edge of what's hot, edgy and trendyI'm always getting compliments on my Three Bird Nest gearWhere their shipping was incredibly problematic and lacking in years past it is now refreshingly fast and consistently accurateI highly recommend shopping at Three Bird Nest

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I am a very satisfied and pleased customer in shopping online at Three Bird Nest Boutique! The customer service at 3BN is very pleasant and understanding to your needs! I will continue shopping online for great and chic items!

I returned items PLUS had to pay $to ship back myself
+
124.85- 30% promo discount
= Credit back
I paid for shipping MYSELF of $to ship it backThey gave a $credit back and refuse to credit back my card after numerous emails to themIt says NOWHERE as you are ordering about store credit onlyThis company should be shut down, they are stealing money from consumers

I love the clothes three bird nest carriesI order from canada, and most of my orders arrive promptlyI recently was sent the wrong size of a tee, and once my issue was heard a tee in the correct size was on the way