Tim Dahle Nissan Southtowne

My experience with Tim Dahle Nissan was nothing short of a disaster. During what was supposed to be a routine service, they managed to damage my vehicle's interior trim panel. Instead of taking responsibility for their mistake and offering to repair the damage, they flatly refused.

Their disregard for customer satisfaction didn't stop there. They resorted to dishonesty in a bid to escape accountability, a practice that is both unethical and unprofessional.

I strongly urge anyone considering this dealership for their vehicle needs to think twice. Tim Dahle Nissan's lack of integrity and accountability is a clear sign of their unprofessional conduct. Their actions are a disgrace to the Nissan brand and a disservice to all customers seeking reliable and honest service.

Service here seemed great at first...got right on it and helped us on a busy day a couple of weeks before Christmas. BUT..
they tried to slip in a 3000 dollar warranty without telling us about it, tried to pass off some shiny cheap car tires on the truck as new; ect. called them on all this..
BUT..don't believe in the"100+ point inspection at all! Found out from my Mechanic..brakes were all bad and had been rigged to seem good. Rear differential was leaking and shocks were trashed on the rear of the car...these ALL cost me another $1200 plus later! They begrudgingly put a decent pair of truck tires on it but would not fix anything else! NOT RECCOMMENDED!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as soon as I can confirm on the payments being made on the canceled warranties.Thanks for a quick response Sincerely, [redacted]

We have been in contact with the customer and sent him a cancellation form which he has signed and returned to usWe will process the refund as requested of $and send this to the customerShawn I***Sales ManagerTim Dahle Nissan Southtowne801-495-3800www.timdahlesouthtowne.com

We are in contact with the customer working on a resolutionHe is resending the pictures to us so we can review and resolve the concern

Complaint: [redacted] I am rejecting this response because: Firstly, the business made light of both complaints, and did acknowledge that it is a violation of Utah/Federal Law to deliver a vehicle with falsified odometer readings; additionally, I was not shown the vehicle and how to access the odometer readings, nor was I explained the functions of the computer system, and it only showed me the 'trip meter, and I was unaware of the actual milage for over days as I did not know how nor was I instructed on the use of the automobiles computer systemSecondly, in addition to the fraudulent odometer reading, the vehicle must have been in the dealers inventory a very long time for the Navigation to become obsolete This is not a matter of the dealer updating all the customers Navigation system, it is about making a delivery of a vehicle with fraudulent milage (for which I did not file a complaint with the Federal or State government, and for which the customer service responder is completely unaware that this is a violation of Federal and Utah Law) The vehicle was delivered, too, with an obsolete Navigation System, and the dealer should make this right and not send me to a clerk who has no idea what she is talking about Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks but I only had the car for month and that's all so you only can take month off and then cancelation fee that's all Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The amount of $ [redacted] is not close to enough after being lied to repeated times, wasting my time calling them many times with no response or return calls over weeks Lastly, causing me to drive to closest Nissan dealer miles away cost me gas money and hours of my time only to find out Tim Dahle Nissan never could have hooked up the heat component since the closest dealer to me took the door apart to reveal Tim Dahle left wiring hanging inside door sheet metal with no place to connect it (van cannot have heated mirrors) Sincerely, [redacted]

It is our position that the customer purchased his vehicle on 10/28/At that time, it was agreed that he could have months until his first payment was dueWe have set up money to send for his first payment (days), his next payment would then be additional days making that the days that was agreed toWe agree to help with his Novpayment as requested and as agreed to, the customer will then be responsible for his Decpayment

In the interest of trying to show our commitment to customer service and listening when there is an issue, we agree to send the $check as requestedThank you for working with us to resolve this matterWe would ask that the customer might consider adding to the reviews that have been left on social media, that we were willing to try and address the issue they experienced

We apologize for the delay in getting the platesThe customer has been in contact with our GSM and we have informed them that the plates are here and ready for pickupAgain we apologize for the delay

When leasing the LEAF EV, the tax credit is applied in the rebate lineIf you get out your copies of the contract, you will see an amount in the rebate line that far exceeds the $7,tax credit amountThat is because you have the Nissan rebates and then the $7,added inIf you were to purchase the LEAF, you would have to file on your taxes to claim the incentiveWith a lease, it comes as a rebate when you sign for the vehicle, you do not need to apply for it

Upon talking to all of the parties involved, we have determined that the customer is entitled to the refund he is requestingThe repair order for the key was opened, but as the customer stated, it was not fulfilledWe will work on processing the refund for the customerThe refund amount will be pro-rated based on the amount of time the customer had the vehicle plus the cancellation fee deemed on the contract

Marco has been in contact once again with the customer's husband, he is coming in tomorrow to go over the paperwork on his deal so that we can come up with a solutionOn the customers deal, we are agreeing to write off the $disputed amountWe thank these customers for their willingness to communicate and work toward a resolution to this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

We had one of our finance managers contact this customerThey discussed the deal and our finance set up an appointment for him to come back in and re-sign paperworkThis matter should be resolved

One of our sales managers has been in contact with this clientWe have set up an appointment to get the tow package installed as requested this FridayWe apologize for the delay in getting this handled and look forward to continue working with the client

Complaint: [redacted] I am rejecting this response because: The dealership never offered to trade in the vehicle for a value that would not put us upside down the $3,financiallyOffering that after the fact is obviously too little too lateAnd, again, given how difficult it was to work with the dealership and with Nissan, why would we ever want another NissanAdditionally, the information regarding Nissan corporate Revdex.com complaints should have been provided by the dealership soonerWe will pursue this via that AvenueHowever, we will never purchase through Tim Dahle or Nissan again Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I cannot drive out there againIt was such a huge inconvenience because we are not typically out there so it solves no problem for me to drive out there just to get my tank filledI would like a check sent to me for $to fill my tankMy address is [redacted] *** Sincerely, [redacted]