Tim Dahle Nissan Southtowne

One of our sales managers has been in contact with this client. We have set up an appointment to get the tow package installed as requested this Friday. We apologize for the delay in getting this handled and look forward to continue working with the client.

It is our position that the customer purchased his vehicle on 10/28/16. At that time, it was agreed that he could have 2 months until his first payment was due. We have set up money to send for his first payment (30 days), his next payment would then be 30 additional days making that the 60 days...

that was agreed to. We agree to help with his Nov. payment as requested and as agreed to, the customer will then be responsible for his Dec. 27 payment.

When leasing the LEAF EV, the tax credit is applied in the rebate line. If you get out your copies of the contract, you will see an amount in the rebate line that far exceeds the $7,500 tax credit amount. That is because you have the Nissan rebates and then the $7,500 added in. If you were to...

purchase the LEAF, you would have to file on your taxes to claim the incentive. With a lease, it comes as a rebate when you sign for the vehicle, you do not need to apply for it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Upon talking to all of the parties involved, we have determined that the customer is entitled to the refund he is requesting. The repair order for the key was opened, but as the customer stated, it was not fulfilled. We will work on processing the refund for the customer. The refund amount will be pro-rated based on the amount of time the customer had the vehicle plus the cancellation fee deemed on the contract.

It remains our position that the customer has 2 months to his first payment as was agreed to. The contract shows 30 days to first payment, which we made for the customer. The next payment would be 30 days following which would be 60 days. We are sorry that the customer feels that this is not what was agreed to, we have tried to uphold our agreement as it is stated in the contracts that were signed.

A member of our management staff has contacted with this customer regarding this complaint as was requested. The customer stated that he never used the key replacement policy and therefore is entitled to a refund. We have a completed work order from our service department that shows that we...

programmed and gave a remote key fob to the customer on his vehicle in November 2016. Although no metal insert key was cut for the vehicle, the replacement and programming of the remote for the car is use of the replacement policy. Therefore, this policy is no longer eligible for refund under the warranty guidelines.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Although we feel that reasonable efforts were made, because of the time involved and in the interest of customer satisfaction, we will credit the customer's Nissan One-to-One rewards account for the requested $289.00 for use in our parts and service department toward future purchases and work. We thank this customer for his patience in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thanks but I only had the car for 1 month and that's all so you only can take 1 month off and then cancelation fee that's all.
Sincerely,
[redacted]

We are truly sorry for the issues you have been having with your new Frontier. From the complaint, it looks like the customer has been in contact with Nissan USA in addition to our dealership and another Nissan dealership. For the desired resolution of a buyback, that would need to be addressed at...

the Nissan corporate level. On the dealership level, we would be more than willing look at trading in the Frontier on something else.

The customers have been in to the dealership and have met with our General Manager. We have agreed to help find the customers a different vehicle that will meet their needs. We thank them for the willingness to work with us to resolve the situation.

In the interest of trying to show our commitment to customer service and listening when there is an issue, we agree to send the $50 check as requested. Thank you for working with us to resolve this matter. We would ask that the customer might consider adding to the reviews that have been left on social media, that we were willing to try and address the issue they experienced.

Complaint: [redacted]
I am rejecting this response because: The dealership never offered to trade in the vehicle for a value that would not put us upside down the $3,000 financially. Offering that after the fact is obviously too little too late. And, again, given how difficult it was to work with the dealership and with Nissan, why would we ever want another Nissan. Additionally, the information regarding Nissan corporate Revdex.com complaints should have been provided by the dealership sooner. We will pursue this via that Avenue. However, we will never purchase through Tim Dahle or Nissan again.
Sincerely,
[redacted]

It is still our position that we will offer $[redacted] to the customer for the heating portion of the mirror that doesn't work. We also maintain the offer of a full refund to the customer if he would like to return the mirrors to the dealership. We believe the cost of the mirror is divided into 3 portions...the mirror itself, the heat function, the power function. This is why we are offering $[redacted], for the portion that doesn't work.

We would like to express our apologies to the customer for the time spent at the dealership on the failed purchase of the vehicle. Unfortunately with the nature of our business, we have to sell to the person who agrees to the terms of purchase on a vehicle first, not necessarily the person who...

arrives at the dealership first. We absolutely value the time of our customers and are sorry that things didn't work out in this instance. We wish the customer all the best with the vehicle he ended up finding and purchasing.

Complaint: [redacted]
I am rejecting this response because: This was a Band-Aid repair job. If you say your going to fix something do it. 
Sincerely,
[redacted]

We stand by our original position that updating a navigation system is a cost of ownership of the vehicle. The navigation system will still work without an update being done, it simply will not have the most current information. This being said, in the interest of trying to help settle the situation, we are willing to issue a credit of $[redacted] that will be applied to the customers Nissan One to One rewards account to be used when he comes into our store for parts or service.