Tim Dahle Nissan Southtowne

We had one of our finance managers contact this customer. They discussed the deal and our finance set up an appointment for him to come back in and re-sign paperwork. This matter should be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  and find that this resolution is satisfactory to me.
[redacted]

Complaint: [redacted]
I am rejecting this response because:You didn't even respond to the specific allegations. The hey replacement was in the contract, but was never discussed with us. So I guess you're fine with that kind of really shady business practice where you put all kinds of things into a contract and hope the customer doesn't notice? I want to know, are you ok with that? Well I'm not. Also you stated that the service contract had no option for 60 months, but it DOES have an option for "other." Other could be anything, and Ben barely told us it was for 5 years. Your dishonesty is already apparent.  Also, there was NEVER a lien holder on this vehicle. Ben G[redacted] assigned one completely by himself, without permission or even discussed with either us the customer, or the Bank that her assigned as lien holder. That's not how things work. Needless to say the bank immediately signed the title over to us when they received it. When cancelling the service contract, Ben never said a word about proving the car had no lien holder.  I demand some sort of compromise on this issue or I want it taken to arbitration or court.
Sincerely,
[redacted]

There was a delay in the processing of this deal because of the inability to verify the income stated in a timely manner. The plates for the vehicle are at the receptionists desk at the dealership, you are free to come and pick them up. We will remove the customer's contact info at his request from...

our CRM.

We did have the Juke in for the reasons the customer stated. Our service personnel drove the Juke for over 80 miles trying to get the problems stated to duplicate so that we could address them. During this time, we were not able to get the problems to duplicate. As was requested in the desired...

solution, we would be happy to work with the customer and provide a discount on a new vehicle if the current one is deemed a lemon. We are sorry they thought our staff was dismissive, we will continue to train our staff in conflict resolution. Thank you for the feedback.

Our General Sales Manager, Brantley, has contacted the customer and the issue between the customer and the dealership has been resolved. We thank you for your feedback and your time in talking with us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as soon as I can confirm on the payments being made on the canceled warranties.Thanks for a quick response
Sincerely,
[redacted]

We have reached out to the client a few times to try and see how we can help. We have received a call back from another party (assuming the person who filed the complaint), she stated that she would not be available until next week to discuss this matter. We are open to having a discussion to see...

how we can help this client.

This customer has been in contact with our service department and management over the course of the last 2 weeks. We have come to what we believe is a mutually agreeable resolution to this issue. The customers truck is currently in our service department and we are putting a different set of wheels...

and tires on the truck for him. Our service manager, Mark, has been staying in contact with the customer once the issue was brought to our attention. We appreciate the customer working with us to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted].
Sincerely,
[redacted]

Our General Sales Manager, Brantley, has been in contact with this customer in an effort to resolve this issue. During the course of the conversation, we offered to give a full refund to the customer if he would return the mirrors to us. The customer stated that he liked the power function of the...

mirrors and wants to keep them. In order to assist for the heating part that doesn't work, we offered to reimburse the customer $[redacted]. This offer still stands.

Complaint: [redacted]
I am rejecting this response because:
I cannot drive out there again. It was such a huge inconvenience because we are not typically out there so it solves no problem for me to drive out there just to get my tank filled. I would like a check sent to me for $50 to fill my tank. My address is [redacted]. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Firstly, the business made light of both complaints, and did acknowledge that it is a violation of Utah/Federal Law to deliver a vehicle with falsified odometer readings; additionally, I was not shown the vehicle and how to access the odometer readings, nor was I explained the functions of the computer system, and it only showed me the 'trip meter, and I was unaware of the actual milage for over 30 days as I did not know how nor was I instructed on the use of the automobiles computer system. Secondly, in addition to the fraudulent odometer reading, the vehicle must have been in the dealers inventory a very long time for the Navigation to become obsolete.  This is not a matter of the dealer updating all the customers Navigation system, it is about making a delivery of a vehicle with fraudulent milage (for which I did not file a complaint with the Federal or State government, and for which the customer service responder is completely unaware that this is a violation of Federal and Utah Law).  The vehicle was delivered, too, with an obsolete Navigation System, and the dealer should make this right and not send me to a clerk who has no idea what she is talking about.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The amount of $[redacted] is not close to enough after being lied to repeated times, wasting my time calling them many times with no response or return calls over 5 weeks.   Lastly, causing me to drive to closest Nissan dealer 120 miles away cost me gas money and 7 hours of my time only to find out Tim Dahle Nissan never could have hooked up the heat component since the closest dealer to me took the door apart to reveal Tim Dahle left wiring hanging inside door sheet metal with no place to connect it (van cannot have heated mirrors).
Sincerely,
[redacted]

We apologize for the delay in getting the plates. The customer has been in contact with our GSM and we have informed them that the plates are here and ready for pickup. Again we apologize for the delay.

All of the licensing paperwork, including the title, has been sent to the Blaine County DMV. We received notice from the Idaho DMV that everything is ready.

We apologize for the delay in responding, some of the parties involved have been out of the office and are now back. We will have our response to this complaint early next week. Thank you for your patience regarding this matter.

The plates have been delivered as per FedEx at 10:48 AM on Wednesday morning. The refund has been authorized and signed off on, the check is in process and should be delivered by next week.

We apologize for the experience you had in dealing with some of our employees in sales and in service. Most especially for the lack of communication from the parties involved in your transaction. The TPMS system is not something that would cause a vehicle to fail the state safety inspection, which...

is something that our vehicles must pass, in order to be offered for sale to a retail customer. As per your request, we have made sure to address the communication issue with involved parties as a training issue to help with customer satisfaction. Again we apologize for the way you feel you were treated. It is our goal to provide a truly exceptional experience to our customers and we were not able to achieve this in your case.