Tim Dahle Nissan Southtowne

We have talked to the customer on this issueThe check for his cancellation was mailed to the address that we had on file at the end of FebruaryAfter talking with the customer, we were made known that he has moved and isn't at the address we sent the check toIf the customer doesn't receive the
check by next week from his mail being forwarded, he will call us and we will put a stop payment on the check we sent and send him a new one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is to inform you that Tim Dahle Nissan and I have resolved our issues We settled on me paying them the $and them giving me a lot of apologizes Thank you for your help on this matter.*** ***
Sincerely,
*** ***

We apologize for the amount of time it has taken to complete the licensing paperwork on this dealWe got the vehicle they purchased from a dealership out of the state and have had some difficulty getting all of the necessary paperwork from that dealershipWe have just talked to the dealership
again this afternoon, and according to them, we should see the papers tomorrow.In the meantime, we have issued an extension to the customer's temporary registration and had our salesperson deliver that extension to the customer so they do not have any issues for driving with an expired registration.Again, we apologize and should have this problem resolved quickly once we receive the documents from the other dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will not accept their response until I actually receive a check and the times being refunded are itemizedI have been promised a check multiple times, from the same finance manager, which is not followed through.
Sincerely,
*** ***

We have reviewed the complaint and the documents surrounding this deal
Upon our review, the charges in question (key replacement and maintenance) are clearly marked on the motor vehicle contract that was signed by both buyers in this transaction (line and line 18)As for the service contract, the options that are marked on our documents are for months or 24,milesUpon purchase, the vehicle had 80,milesThere was not a month option available because of the number of milesAlso, the maximum contract length on the coverage paperwork ends at months, there is no month optionThe remainder of the service contract was cancelled at the customer's requestBecause the customer did not provide proof of payoff, the check was sent to Bank of Utah (leinholder), as required by law, for the eligible reimbursement amount of $We would invite this customer to please call our General Sales Manager, Jake B***, to discuss this matter further

It is our position that we have attempted to resolve the customer's issues in regards to the mechanics of the vehicle he purchasedAs with all used vehicles in the State of Utah, this vehicle was purchased from the dealershipDespite this fact, we have had the vehicle back in to our shop on
multiple occasions and we replaced the ignition switch and the drive line in order to try and help the customerThe vehicle is a and had miles at purchaseWe can not project what problems a used vehicle may have in the near or far future, especially on a vehicle of that age and milesAt this point we feel that we have made a good faith effort to resolve the issues and have gone above and beyond what we are required to doNow months after the purchase, we are no longer willing to fix additional issues that arise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory in the sense that they after the fact explained why they didn't do as I had asked I won't be doing business with them again and will advise others of my decision It could have been a better experience had they just been upfront with regard to everything in the transaction As it stands, this is the reason why car sales has the reputation that it does
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory if they fix the wheel drive, Driveline, make sure it starts everytime, no check engine light and do a thorough safety inspection to make sure there are no other issues with the Vehicle.
Sincerely,
*** ***

We apologize for the issues that have been experienced during this transaction and for the lack of communicationWe have confirmed that the licensing portion was an issue getting the title paperwork from the out of state dealerThey ended up having to apply for duplicate paperwork which caused the
delayWe received the paperwork yesterday (2/21) and the packet was taken to the DMV todayWe have asked our office to express ship the plates to you and you should have them either tomorrow or MondayAgain, we apologize for this delay and the lack of communication. Also, in the interest of customer service, we agree to refund the $for the maintenance package because of the distance the customer lives from the dealership

We apologize and acknowledge that there could've been an oversight on the mileage at deliveryAny such error was simply a mistake and had it been made known at the time of delivery or within a couple of days, we would've been happy to fix the mistakeAgain we apologize if this occurred. As
for the navigation update, with the speed at which things are changing, occasionally updates are required to maintain current information on new points of interest, businesses and streetsThe navigation will continue to work even without an update, the information just may not be the most currentThough the cost of the update is nominal when looked at on an individual basis, if we were to pay for the update of all customers systems, the cost would quickly rise to something significantHaving the most up to date info is simply a cost of ownership of the vehicle

We are sorry that you have received these unwanted phone callsYour phone number has been removed from our CRM system along with the sales event that has caused you to be receiving these calls

As was stated as the desired outcome from the customer, we have agreed to give her check back and to cancel the sales contract on this transaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Becky G***

Complaint: ***
I am rejecting this response because: I have not received the plates or the refund they indicated they issuedIt seems to be one more in a string failures following through with what they say
Sincerely,
*** ***

Our General Sales Manager has been in contact with the customer and is working on resolving the issues with the vehicle. We have put the customer in a loaner car while their vehicle is in the shop.

We have been in contact with the customer and sent him a cancellation form which he has signed and returned to us. We will process the refund as requested of $549 and send this to the customer. Shawn I[redacted]Sales ManagerTim Dahle Nissan Southtowne801-495-3800www.timdahlesouthtowne.com

We are in contact with the customer working on a resolution. He is resending the pictures to us so we can review and resolve the concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Marco has been in contact once again with the customer's husband, he is coming in tomorrow to go over the paperwork on his deal so that we can come up with a solution. On the customers deal, we are agreeing to write off the $500 disputed amount. We thank these customers for their willingness to communicate and work toward a resolution to this issue.