Tim Dahle Nissan Southtowne

It remains our position that the customer has months to his first payment as was agreed toThe contract shows days to first payment, which we made for the customerThe next payment would be days following which would be daysWe are sorry that the customer feels that this is not what was agreed to, we have tried to uphold our agreement as it is stated in the contracts that were signed

Our General Sales Manager has been in contact with the customer and is working on resolving the issues with the vehicleWe have put the customer in a loaner car while their vehicle is in the shop

Our General Sales Manager, Brantley, has been in contact with this customer in an effort to resolve this issueDuring the course of the conversation, we offered to give a full refund to the customer if he would return the mirrors to usThe customer stated that he liked the power function of the mirrors and wants to keep themIn order to assist for the heating part that doesn't work, we offered to reimburse the customer $***This offer still stands

We would like to express our apologies to the customer for the time spent at the dealership on the failed purchase of the vehicleUnfortunately with the nature of our business, we have to sell to the person who agrees to the terms of purchase on a vehicle first, not necessarily the person who arrives at the dealership firstWe absolutely value the time of our customers and are sorry that things didn't work out in this instanceWe wish the customer all the best with the vehicle he ended up finding and purchasing

A member of our management staff has contacted with this customer regarding this complaint as was requestedThe customer stated that he never used the key replacement policy and therefore is entitled to a refundWe have a completed work order from our service department that shows that we programmed and gave a remote key fob to the customer on his vehicle in November Although no metal insert key was cut for the vehicle, the replacement and programming of the remote for the car is use of the replacement policyTherefore, this policy is no longer eligible for refund under the warranty guidelines

It is still our position that we will offer $ [redacted] to the customer for the heating portion of the mirror that doesn't work. We also maintain the offer of a full refund to the customer if he would like to return the mirrors to the dealership. We believe the cost of the mirror is divided into 3 portions...the mirror itself, the heat function, the power function. This is why we are offering $***, for the portion that doesn't work.

The customers have been in to the dealership and have met with our General ManagerWe have agreed to help find the customers a different vehicle that will meet their needsWe thank them for the willingness to work with us to resolve the situation

Our Finance Manager, Marco, has been in contact with the customersThey have gone over the agreements and the down payment that was agreed to on each dealThe customers have paid a portion of the down payment and have a remaining balanceWe are currently working this out with the customers

Complaint: ***
I am rejecting this response because: I have spoken to Marco the finance manager last weekHe had ask on my agreement what the amount was on line I stated it was 500$ he than tried to say that we owed an additional 400$ for my husbands car even though 800$ was the agreement not There is NO ADDITIONAL balance due and this needs to be taken care of or they can give us back the 500$ I paid and the money my husband paid since they are trying to break the legal agreement that we have copies of showing what the agreement was and not what the dealership is trying to make it be after the factWe have all the orignal papers and If this doesn't get fixed within the next few days we will seek out an attorney because the dealership is trying to change the legal agreement and something fishy is going on since they keep wanting record of the same reciepts we have provided numerous times showing both my husband and I have paid what was agreed upon yet they do not show record of itEither take off the balance they are trying to charge in addition after the fact or give us back our down payments
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have been in contact with Geno at the dealership and we are working toward getting this resolvedI was advised the interior has been ordered and we are just awaiting delivery so it can then be installedI greatly appreciate your help in getting this resolved
Sincerely,
*** ***

The customer got in contact with our service department and we were able to bring the truck back into our service department and get the items reinstalled correctlyDuring the repair, we gave the customer a Titan to drive so that they were in the same type of vehicleThe customer now has
possession of their vehicle with the repair completeWe are sorry for the issues that arose with the installation of the lift

Our General Sales Manager has been in contact with the client this morningHe apologized and we again apologize, for the lack of follow up on the concerns of this clientOur General Sales Manager has ordered the missing owners manual and it will be sent to the client as requestedEstimated
timeframe is within daysThe client has visited his local Nissan dealer to address the recall concernsWe thank the client for his patience and cooperation in resolving this matter

We apologize for the lack of communication from Marco, this has been addressed with himWe have been able to confirm that the warranties have been cancelled and that the GAP insurance is still in effectThe monies from the warranty cancellations have been sent out and should be processed by the
lenders within the next several business daysAgain, we are sorry for the delay and for the lack of response from Marco

Again, we apologize for the issues you had during the ownership of your FrontierWe wish you the best with the new vehicle you traded it in on and hope it meets your needsNissan USA's Revdex.com complaints are handled through the Middle Tennessee Bureau (Nashville)Again, the option we could've tried to assist with would have been in trading in the Frontier here at our location and tried to minimize the negative equity on the tradeAt the dealership level, we are simply not in a position to write a check for $3,as has been requested

Our General Sales Manager has been in contact with the customer to get more information on the issuesWe are currently doing some investigating as far as work that has been done and what needs to be done to fix the current issuesThe customer now has our GSM's number and we will continue to be in contact with him

We apologize for the lack of communication from your salesperson and for the fact that he never passed it along to the proper person that would get this scheduled for you. This has now been passed to our accessories manager and he is in the process of making contact with you to get the leather
set up as was promised to you in the beginning. Again we apologize for the delayPart of the problem has been that the salesperson is no longer working with us, so once he left, there was no one to follow up who knew about the leatherNow that we are aware, we will get this taken care of

We have talked with this customer and apologized for the issue regarding the licensing of the vehicleAll of the licensing paperwork has been completed and sent to the DMV in ColoradoAfter talking with the customer, we agree to resolve the issue by reducing the payoff amount owed to the desired
$The customer will be in next week to settle this part of the transaction

We are sorry for the inconvenience you experienced while working with our sales teamThis particular car has been sold and is no longer in stockWe would be happy to work with you to look at any other options you would be interested in to help you with your vehicle needs

We apologize for the miscommunication during the paperwork and loan processing of this dealOur Finance Manager called and talked to this client today and explained to him what had happened with the key issue and the loan going through a different credit unionOur Finance Manager also apologized
for his not fully explaining to the client at the time, exactly why he went to a different credit unionDuring the conversation, we offered to pay the transfer fee if he wanted to re-finance the loan at his credit union and the client stated that he would just leave the loan where it is currently financedWe truly appreciate the understanding and the willingness to talk with us and resolve this situationPlease let us know if we can do anything for you in the future

We apologize for the confusion with the pricing of the Journey and the issues it caused, especially at the end of the visitWe do feel that the actions of our sales manager have been mischaracterized, as well as some things omitted as far as things that were said by the customersWe strive to
provide a truly exceptional experience for our guests, and we fell short in this case, for which we are sorryAs the customer stated, they live a distance from us, so the next time they are in the area, we would be happy to fill their tank with gas as has been requestedAlso, the listing of the Journey is in process of being removed