Time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unacceptable business practices! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First I never made a phone callSecondoAnd if they sent it, where is the tracking number? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] 's concerns regarding COOKING LIGHT, a Time Incpublication I appreciate this opportunity to be of assistance Please be assured an adjustment has been processed so that renewal notices will be sent closer to [redacted] 's expiration date We certainly apologize for any inconvenience [redacted] and [redacted] may have experienced Sincerely, [redacted] , Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding PEOPLE, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced According to our records, we received instructions via the internet to process a 54-issue subscription of PEOPLE magazine on October *, The email address provided was [redacted] and eight issues were served to [redacted] 's address In any event, please be assured we have cancelled the PEOPLE magazine subscription including further billing efforts Let us know if we can be of further assistance.Sincerely, [redacted] ***

Dear Revdex.com Mediation Department:We acknowledge receipt of [redacted] 's posting Yes there was a new order processed for [redacted] on January **, which will begin serving isues February *, 2015, to continue through February *, In the meantime, our customer service team will mail the January PEOPLE magazine issues to [redacted] until the February start of the subscription.We certainly apologize for any inconvenience and misunderstanding that may have transpired on [redacted] 's PEOPLE subscription I have asked my colleague [redacted] to contact [redacted] by phone to respond to any further questions [redacted] called today and left a message for [redacted] [redacted] can be reached directly at toll free ###-###-#### Lastly we have processed a 3-month complimentary subscription which will extend [redacted] 's PEOPLE magazine subscription through May *, Again please extend our apologies to [redacted] .Sincerely, [redacted] , Time Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding [redacted] *** magazine, published by Time Inc [redacted] *** I appreciate this opportunity to be of assistance.Please be assured we have removed [redacted] from all our promotional mailing/emailing lists We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely, [redacted] , Time Inc

Dear [redacted] :I write in response to the complaint [redacted] filed with your office regarding the PEOPLE STYLEWATCH and PEOPLE Magazine, a Time Incpublications I appreciate this opportunity to clarify any misunderstanding.In reviewing our customer transaction records, I show the attached PEOPLE STYLEWATCH Last Chance Renewal Offer form was returned to our office via [redacted] *** Although [redacted] did not select the term and value, you will notice the “YES” sticker is affixed and the “bill me later” option is selected Therefore, we processed the renewal order for the lowest term 1-year (issues) just $ Since we are only able to service an unpaid account for a limited time, the delivery service was suspended on February **, In accordance to [redacted] ***’s complaint, we have canceled the PEOPLE STYLEWATCH Magazine order and ceased all billing efforts.With respect to the refund, I show a 1-year (53-issue) subscription to PEOPLE Magazine for $was processed via the Internet on March *, 2015, which included the full subscription payment On the same day, [redacted] notified us to cancel the magazine orderBecause we had not received validation of the [redacted] Credit payment a partial refund of $was issued Please be assured the remaining balance of $for a total refund of $was credited back to the [redacted] Credit Card Ending [redacted] Exp07/ [redacted] on March **, [redacted] should allow up to business days for the credit to be deposited.We certainly apologize for any inconvenience *** [redacted] may have experienced.Sincerely, [redacted] for [redacted] , Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding [redacted] , a Time Incpublication I appreciate this opportunity to be of assistance.According to our records, the code for the [redacted] gift card was sent to the email [redacted] on May **, at 10:07AM For your reference, the code number for this customer is [redacted] Can you kindly ask [redacted] to check his email again or SPAM folder.Sincerely, [redacted] , Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ***'s concerns regarding [redacted] , a Time Incpublication.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced According to our records, we received instructions from ***, an authorized Time Incmagazine agent, to process subscriptions for [redacted] and [redacted] for [redacted] *** Upon receipt of this complaint, we notified [redacted] who immediately began an investigation and found that the subscriptions were processed in error by [redacted] For the record, [redacted] was not being billed by Time Incor [redacted] for the magazine subscriptions.Please be assured the [redacted] and [redacted] subscriptions have been cancelled If [redacted] wishes to contact [redacted] directly to discuss this further, she may call ***'s toll-free number ###-###-#### Sincerely, [redacted] , Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding Time Inc Please be assured we have removed the email address [redacted] provided: [redacted] If she is using another email address we ask that she provide it so we can process the removal.I appreciate this opportunity to respond If I can be of further assistance, please feel free to contact me directly.Sincerely, [redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding FOOD & WINE cookbooks, published by Time IncAffluent Media Group I appreciate this opportunity to be of assistance.According to our records, [redacted] joined the Food & Wine book series on March **, when an order for Food & Wine Cookbooks was made and she paid $for shipping As indicated in the book promotion, the customer is invited to enjoy a special preview of the initial book and will continue to receive cookbooks unless the customer wishes to cancel The customer understands that we will send an advance announcement notification when each new book in the book series is available They can cancel at any time and we will issue refunds even if they do not return the book In any event, we have cancelled [redacted] 's Food & Wine account and a full refund of $has been issued If there has been any misunderstanding, we certainly apologize to [redacted] Sincerely, [redacted] , on behalf of Time Inc

Dear [redacted] :This e-mail is a follto [redacted] 's inquiry regarding her concern's with the COOKING LIGHT Magazine subscription.First, I would like to apologize for the very frustrating experience [redacted] has encountered while trying to resolve this matter Our records confirm a partial refund of $was previously processed on January **, 2015, for the November order The remaining balance of $for a total of $will be sent directly to [redacted] via *** For your records, the [redacted] tracking number is [redacted] .I also show a full refund of $was credited back to the [redacted] Credit Card on January **, 2015, due to an order that was processed in error With respect to [redacted] 's concerns, we have corrected the records and canceled all orders as requested As a good-will gesture and for the aggravation this matter may have caused, we would like to offer [redacted] a 1-year complimentary order (without charge) to COOKING LIGHT Magazine We hope [redacted] will accept our offer to receive the 1-year complimentary subscription.Again, we apologize for any inconvenience [redacted] may have endured We appreciate this opportunity to be of service.Sincerely, [redacted] for [redacted] , Time Inc

Dear [redacted] Your recent correspondence on behalf of [redacted] was forwarded to my attention for handling I appreciate this opportunity to respond.In accordance to our Single Copy Department, an order for the ENTERTAINMENT WEEKLY magazine Issue dated November**, 2014, “Reunion Issue” was initially processed and shipped on January *, Our records confirm a replacement of the “Reunion Issue was processed on January **, 2015, in accordance to [redacted] ’stelephone request on January **, Subsequently, the replacement magazine shipped on January **, If he hasn’t already [redacted] should receive the “Reunion Issue” any day nowI appreciate this opportunity to be of service and apologize for any inconvenience this matter may have causedSincerely, [redacted] for [redacted] , Time IncLegal

Dear Revdex.com Mediation: We are sorry that [redacted] continues to be concerned with the REAL SIMPLE subscription This was not an instance of phishing Instead, to recap again, the order was processed pursuant to an online order from the email address [redacted] Please be assured the subscription has been cancelled Sincerely, [redacted] , Time Inc

Dear [redacted] This e-mail is a follto the complaint filed by [redacted] with your office regarding the ENTERTAINMENT WEEKLY Magazine, a Time Incpublication I appreciate this opportunity to respond.First, I would like to apologize for the very frustrating experiences [redacted] has encountered while trying to resolve this matter It appears we inadvertently processed [redacted] ***'s gift renewal incorrectly but be assured we have adjusted our records and the subscription will begin with the June **, issue Our records indicate we have received two installment payments of $totaling $37.40, with a balance due of $ As a goodwill gesture, we have waived the balance and canceled further billing efforts If we can be of further assistance, please feel free to contact me directly.Sincerely, [redacted] ***?

Dear [redacted] :This e-mail is in response to [redacted] ***'s rebuttal regarding the ENTERTAINMENT WEEKLY Magazine subscription I appreciate this opportunity to respond.Attached is a copy of the Special Renewal Bonus offer that [redacted] initially responded to in May The special term and value was issues for $ If [redacted] does not want to continue receiving ENTERTAINMENT WEEKLY Magazine, we ask she let us know so we can cancel the order and cease all billing efforts for the January **, 2015, renewal order.Again, we apologize for any inconvenience this matter may have caused [redacted] ***.Sincerely, [redacted] for [redacted] , Time Inc.?

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding SPORTS ILLUSTRATED, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced According to our customer transaction records, [redacted] accepted the special promotion for SPORTS ILLUSTRATED on August **, when a purchase was made at a Finish Line store Once a purchase is made at Finish Line, a Finish Line clerk provides the customer with a brochure describing the benefits of the automatic renewal program and offers the customer months risk free of Sports Illustrated Magazine At checkout, the customer must sign the electronic signature pad that states he or she understands that their credit card/debit card and billing information will be sent to SPORTS ILLUSTRATED and that the magazine subscription will then automatically renew We also send a reminder notice to customers soon after an order is received explaining the program again Both the brochure and the reminder notice list a toll-free number for any cancellations The toll-free number is also listed on the credit card/debit card statement that includes the subscription charge Please note that customers are given an opportunity to cancel this subscription at any time Indeed, an number is included in the customer’s credit card/debit card statement for that purposeOur records confirm that the SPORTS ILLUSTRATED Magazine subscription was cancelled on November **, 2014, after issues were served In addition, a full refund of $was immediately issued back to [redacted] For your records, attached is a copy of the customer's electronic signature from Finish Line.Sincerely, [redacted] ***?

Hi, This is [redacted] I.D [redacted] Not sure my response went thruI accidentally sent Southern Living my utilities check for They deposited itI had my bank send them copy of where they deposited itThey have all the info and fax of the check they deposited in august of The check was made out to southwest electric co-opThey have told me numerous times that they have all the info and copy of check and that accounts payable will send back my moneyTheir position that I should contact my financial institution is ridiculous, I accidentally sent them and they will not give it backThey deposited a check made out to someone else, should be against the lawthanks [redacted]

Dear [redacted] :We are in receipt of the complaint filed by [redacted] with your office regarding ENTERTAINMENT WEEKLY Magazine I appreciate this opportunity to respond.In reviewing our customer transaction records, I show [redacted] accepted a Special Renewal Bonus Rate for issues from ENTERTAINMENT WEEKLY via the Internet on May **, 2013, which included all the features of the Subscriber's Automatic Renewal Program As described in the Automatic Renewal Program: "We'll continue ENTERTAINMENT WEEKLY subscription as long as you wish, without interruption, unless you tell us to stop You may cancel at any time during your subscription by contacting customer service and receive a full refund for all unmailed issues You authorized ENTERTAINMENT WEEKLY to charge your credit/debit card now at the price indicated above, and in time for you to lock in your savings then in effect for each new annual subscription term If we cannot charge your card, we will send you a bill for the regular subscription price and you will not receive a 10% discount."With respect to [redacted] ***'s concerns, our records indicate the August payment of $was applied to her June renewal order The delivery service included July **, through February **, As outlined in the terms of the automatic renewal program, the subscription will continue unless we are notified to cancel Therefore, the ENTERTAINMENT WEEKLY Magazine was renewed on January **, 2015, for the next 26-issue term at $ If [redacted] does not want to continue receiving ENTERTAINMENT WEEKLY Magazine, we ask she let us know immediately so we can cancel the order and cease all billing efforts.We certainly apologize for any inconvenience [redacted] may have experienced I appreciate this opportunity to be of service.Sincerely, [redacted] for [redacted] , Time Inc