Time

Dear Revdex.com Mediation Department:Thank you for your forwarding [redacted] ***s concerns regarding PEOPLE, a Time Incpublication I appreciate this opportunity to be of assistance.We checked our subscriber records and found that we processed a 107-issue order of PEOPLE Magazine in accordance with the attached order card mailed back to us on July *, In any event, please be assured the subscription has been cancelled and a refund was issued on December **, 2014.We certainly apologize to [redacted] Link for any misunderstanding and inconvenience If I can be of further assistance, please feel free to contact me directly.Sincerely, [redacted] Time Inc

Dear [redacted] :This letter is in response to [redacted] 's concerns regarding a check that was sent to SOUTHERN LIVING Magazine in error.In reviewing our records, we have been able to determine that check no [redacted] in the amount of $was returned to our office via U.SMail on August **, 2014, which included [redacted] 's billing invoice for her SOUTHERN LIVING Magazine subscription.In any event, let me assure you we are sending check no [redacted] to [redacted] via [redacted] overnight delivery on February **, In the meantime, I have attached a copy of the refund check for your records.We appreciate this opportunity to be of assistance and apologize for any inconvenience this matter has caused.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The cited email at yahoo is not an email address associated with meI still feel this order was an instance of phishing and am not satisfied with the response from the business I am trying to prevent this from being perpetuated on other consumersThis is a scam as far as I am concerned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you all for working on this case and providing timely responses This is highly appreciated Sunset first says “delivery in for US only” and then the “rate to deliver to an international address is $62”.So, what is it? Delivery outside US is actually available!? If you look in the order form, in big letters the (promotional) price for the gifts are clearly stated ($1st Gift and $2nd Gift) with the international addresses listed!And there is no price such as the ominous $anywhere mentioned on the order form! Or is it acceptable practice to mail to customers and provide an offer just to then declare it with some cryptic fine print null and void?So: why send out this “Gift Subscription Renewal Service” in the first place, if not as some (perceived) bait and switch offer? Is Sunset really excusing all this run-around for now nine(9) months(!) with Customer Service with “a system error”??? I am sorry, but with all this ordeal, the back and forth with poorly trained(?) customer service and order management, misplacing or misrouting my payments a few times in the interim, it more appears to be a whole slew of “system errors”, starting with and Misleading Advertisement, the (again) different messages from Customer Service and Order Management What are the corrective actions w/i Sunset Magazine, calling for an audit and review of policies, while also addressing the culprit of those “system errors” ? Consequently, if I may, I have to insist to fulfill my requirements as stated in my original Complaint Form: (quote) “I have spent now over (eight) hours dealing wiht this matter, and in my letter **AprI again carefully documented the matter, and I also provided an invoice to reimburse me of my efforts (then hours) “I see this as appropriate penalty, otherwise nothing is going to change! “I am looking forward to the check from Sunset magazine to cover my, well, pain and suffering, and an apology together with another year of free renewals of all subsrciptions!” (i.e., not just one month!) I am looking forward to a close as outlined in my terms Thank you and best regards, [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] ' concerns regarding [redacted] , a Time Incpublication Please be assured we have removed [redacted] ' name and email address from all [redacted] lists If there has been any misunderstanding, we certainly apologize to [redacted] I appreciate this opportunity to respond.Sincerely, [redacted] , Time Inc

Dear Revdex.com Mediation Department:We have also removed the email address [redacted] in all our promotion/lists Again we apologize to [redacted] for any inconvenience she may have experienced Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Revdex.com Mediator:According to our records, this is the first notice received regarding this complaint We never received the December *, first notice via e-mail.In any event, we are investigating now and will post a response as soon as possible.Sincerely, [redacted] , Time Inc

Dear [redacted] ***:We are in receipt of the complaint filed by [redacted] with your office regarding [redacted] I appreciate this opportunity to respond.In reviewing our records I show the last order we have on file was accepted through [redacted] *** In accordance with the order instructions, a issue order for [redacted] of [redacted] for $was processed on February **, 2013, which included the NFL Raven Commemorative Package (Football, DVD, and Commemorative Book) with paid order The delivery service included the August **, 2014, issue through the copy dated July **, 2015.As [redacted] has noted in his inquiry, he submitted his [redacted] renewal through the " [redacted] " which is an authorized magazine subscription agency of Time Incnor is " [redacted] " owned or affiliated by Time Inc Since [redacted] did not pay order with, and pay, [redacted] Magazine directly, we are unable to honor his request for a refund of $137.20.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, [redacted] for [redacted] , Time Inc

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] ***'s concerns regarding PEOPLE STYLEWATCH, a Time IncpublicationI appreciate this opportunity to be of assistance According to our records, [redacted] submitted a subscription order for [redacted] ***According to ***, *** [redacted] received her subscription to People StyleWatch when she made a purchase on JustFabThe magazine subscription was included with her purchase on JustFab, and there are no billing efforts associated with the account Please be assured, according to ***, [redacted] called them yesterday and her cancellation was processed If I can be of further assistance, please feel free to contact me directly Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You can see clearly that I signed up for a ONE-YEAR subscriptionI was charged for years, and the company automatically renewed me for years, and immediately tried to renew me for an additional 3rd year on top of thisI signed up for one year only, and they charged me double, lying that I had signed up for yearsThis is merely proof that this company is a complete scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This is the same information provided by the representatives when I callI yet to be provided with any information about this subscription or any information about the origin of this subscription other than being informed that this is from a 3rd partyThis is a privacy concern In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com,As stated in my complaint, I've contacted [redacted] magazine repeatedly in regards to not getting the VIP box I paid forIn my last correspondence with them they stated that they didn't have the VIP boxes in stock and I needed to wait two more monthsAfter contacting Revdex.com, I have the very VIP box they said was "out of stock" fed exed to my home! While I'm satisfied with the response, I cant help but note that the only reason I got the VIP box I paid for was solely because I contacted Revdex.com! Hopefully, I won't need to contact you again if I don't get the 3rd box I paid for when that is released I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Yes, the case as been resolved...I have been notified by Time, Incthe situation has been rectified.Thank You! [redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] s concerns regarding PEOPLE, a Time Incpublication I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience she may have experienced Please be assured we have cancelled the PEOPLE subscription including further billing efforts For your records, attached is a copy of the order card mailed back to us.Sincerely, [redacted] ***

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] 's concerns regarding PEOPLE, a Time Incpublication I appreciate this opportunity to be of assistance.I checked with our customer service team and it appears that we received a notification of NCOA (National change of address) from the [redacted] on 1/*/to update the address from [redacted] [redacted] *** *** [redacted] *** to: [redacted] [redacted] ** [redacted] [redacted] ***In any event, we have cancelled the PEOPLE subscription and removed your mother's name from our list(s) We certainly sincerely apologize for any inconvenience your family may have experienced Sincerely, [redacted] , Time Inc