The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] ***.? The complaint was assigned an ID number of [redacted] ? Navy Federal has thoroughly reviewed our member’s concerns.? On May 2016, we canceled [redacted] ***’s personal expense loan for $30,at his request.? Unfortunately, the loan had already been reported to the four consumer reporting agencies.? We have contacted the agencies and requested that the tradeline regarding this loan be removed from [redacted] ***’s credit report.? It can take days for such a change to be made? Should our member have any questions, he may contact Carrie Matthews, Research and Documentation Liaison, at ###-###-####, extension ***, between 8:a.mand 4:p.m., Eastern time, weekdays
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted] ***
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in [redacted] ’s complaint regarding her Navy Federal vehicle loan, and her discovery that the vehicle has a salvage title On June 2016, a Navy Federal representative spoke with [redacted] and advised her that based on the circumstances surrounding the vehicle title, we have reverted her Annual Percentage Rate (APR) back to the original rate as of November She remains obligated for the loan If [redacted] has any questions, she may contact Therisa A***, Surpervisor, Collateral Control, at ###-###-####, extension ***, between the hours of 8:a.mto 4:p.m., Eastern time, Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meThe fight is not worth the time.Thank you Regards, [redacted]
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns [redacted] exceeded the limit of transfers that can be displayed onlineTherefore, he may not be able to view all of his scheduled transfers until the prior transfers have been purged from the system Jackie M [redacted] , Supervisor, Savings and Checking Operations, contacted [redacted] by telephone on JuneOur member was advised of the limitation in the number of viewable scheduled transfers onlineIn accordance with his request, his checking account ending in number [redacted] was closed and any transfers related to the account have been deleted We regret the inconvenience caused by this situationShould [redacted] have any questions, he may call Felicia W [redacted] , Business Systems Analyst, at ###-###-####, extension ***, between 9:a.mand 5:p.m., Eastern time, weekdays
The following is in response to the complaint we received on August from the Better? Business Bureau on behalf of [redacted] The complaint was assigned an ID number of? [redacted] .When applying for a Navy Federal mortgage loan account through a counselor or online,? permission must be received from the applicant before a credit bureau report is orderedAn? online mortgage application will alert the member when he or she is at a point that a credit? bureau report will be pulledThe process will not move forward unless the "ok" button is? selectedOur counselors obtain verbal permission from our members and note the member’s? account as such when taking a mortgage application.? Follquestions should be directed to Kevin D***, Assistant Manager, Real Estate? Lending, by calling ###-###-#### between the hours of 8:a.mand 4:p.m., Eastern time,? Monday through Friday.?
The following references the complaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] .Navy Federal has reviewed our member’s concerns We have confirmed that three fraudulent debits of $125.00, $and $were paid from [redacted] ’s joint checking account on August We have therefore made a provisional credit of $to the account In addition, we have notified [redacted] as to the credit Although our member was initially provided with incorrect information concerning a time limitation for reporting such transactions, we confirm that there is no time limit for reporting forgeries or fraudulent activity.Should [redacted] have additional concerns, she may call Priscilla L***, Assistant Supervisor, Card Fraud Recovery, at ###-###-####, extension ***, between 6:a.mand 2:p.m., Central time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on August 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint On November 2014, [redacted] received budgetary counseling from Navy Federal’s Personal Financial Management program We were able to place her Navy Federal loan account number ending in on a reduced Annual Percentage Rate (APR) and reduced payment plan for a period of months beginning January Due to a Navy Federal error, [redacted] ’ loan did not properly revert back to the original APR and payment amount in January 2016; subsequently, her payment due continued at the plan amount until July Due to our error, we have adjusted [redacted] ’ loan to the reduced payment for the months of July and August On August 2016, Shawn J [redacted] , Personal Finance Specialist, spoke with [redacted] and advised her of the payment due date(s) and amount We were also able to place her loan on the reduced APR and reduced payment plan for an additional month period beginning September We regret any inconvenience and frustration this matter may have caused our member If [redacted] has any questions, she may contact Amanda Schell, Assistant Supervisor, Personal Finance Management, at ###-###-####, extension ***, between the hours of 11:a.mto 8:p.m., Central time, Monday through Friday
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] We have thoroughly researched our member’s concerns When Sergeant *** applied for a new vehicle loan, he was offered an optional Payment Protection Plan At that time, he was advised that purchasing the plan would have no bearing on the approval of his loan request Our member elected to obtain Payment Protection Plan coverage which is reflected on his signed Promissory Note In addition, he has the option to cancel his enrollment in the plan at any time We reviewed our telephone records At no time was Sergeant [redacted] advised we would not report late loan payments to the credit reporting agencies However, as a member courtesy, due to the issues with Sergeant [redacted] paycheck, we have sent a request to the credit bureaus to delete the May and June late marks on his credit file Sergeant [redacted] had six other 30-day delinquencies in 2013, and that are reporting accurately and will remain on his account It may take up to days for the changes to reflect on his Credit Bureau reports If Sergeant [redacted] has any questions, he may contact us at 1-888-842-NFCU (6328)
The following references the complaint we received June from the Revdex.com on behalf of Navy Federal member [redacted] ? The complaint was assigned an ID number of [redacted] ? We have thoroughly researched [redacted] ***’s concern regarding his Platinum [redacted] account.? Our records indicate that on September 2015, [redacted] ***’s billing cycle closed with a $minimum payment due by October 2015.? The minimum payment was not received by the due date.? Our records reflect that the September statement and the attached payment request were sent to our member’s address of record via the U.SPostal Service? We attempted to contact [redacted] on November 2015, and left a voice mail for him to call Navy Federal.? We contacted [redacted] again on November, at which time he made the payment to bring his account current? We report accurate data to all of the major reporting agencies, and cannot remove the late payment from [redacted] ***’s credit report? Should [redacted] have further questions, he may contact Carrie M [redacted] , Research and Documentation Liaison, at ###-###-####, extension 44926, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns On May 2014, Mr [redacted] took out a used vehicle loan; a copy of his signed Promissory Note is attached We received a fraud claim on March and investigated our member’s claim A letter dated May was sent to Mr [redacted] ’s address of record to advise that his claim of fraud had been denied based partially on payments having been made by Mr [redacted] via personal check and SpeedPay A copy of the claim letter is also attached The loan balance was charged to our reserves on June 2015; a Cease and Desist note was placed on the account on April at our member’s requestWe will not request a change to his credit report as all data reported concerning the loan is accurateWe would like to work with Mr [redacted] to make suitable repayment arrangements He may call Counselor BW [redacted] at ###-###-####, extension between 8:a.mand 4:p.m., Eastern time, weekdays
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that they tried to make it right.? Regards, [redacted] ***
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] *** The complaint was originally assigned an ID number of [redacted] Navy Federal has reviewed [redacted] ***’ concerns We regret that our initial reply contained the incorrect account holder’s nameWe had correctly removed [redacted] ***’ name as authorized user from the MasterCard account of [redacted] and had requested that the four consumer reporting agencies update her data by removing the tradeline from her credit report We have reviewed [redacted] ***’ credit file and verified that the credit card account has now been removed from all four agencies Should [redacted] have any additional questions, she may contact Joanna W***, Supervisor, Credit Card Servicing, at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on November 2016, submitted by our member, [redacted] *** We have thoroughly researched the concerns presented in Mr***’ complaintThrough our investigation, it was determined that the Navy Federal Membership Savings and EveryDay Checking accounts and the Vehicle Loan account opened in his name on and March 2016, respectively, were a result of identity theftOn November 2016, the accounts were closedOn the same date, Kevin T***, Senior Investigator, contacted Mr [redacted] regarding the fraudulent activity and provided him information on his identity theft claim We have sent a letter to the four major credit reporting agencies requesting that they remove the vehicle loan tradeline and inquiries related to the applications for Navy Federal products and services, from Mr***’ credit reportOur experience has shown that it may take up to days for such updated information to appear in a credit file If Mr***’ has any questions, he may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between the hours of 7:a.mto 3:p.m., Central time, Monday through Friday
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint regarding the Optional Overdraft Protection Service (OOPS) fees assessed to her checking accountWe have determined the fees were assessed correctly We have previously waived valid OOPS fees for [redacted] on July 2015, July and October As a final courtesy, on June we credited [redacted] ’s account a total amount of $for the two $fees assessed on May In the future, we are unable to waive any additional fees, unless due to a Navy Federal error Navy Federal's nightly processing is between the hours of 12:a.mto 6:a.m., Eastern time, Monday through Friday, excluding Federal HolidaysDuring this processing time transactions are postedTo avoid fees, sufficient funds should be on deposit and available for use before issuing payments or authorizing transactionsIn order to keep an accurate balance, members are encouraged to monitor their accounts to ensure that outstanding transactions have postedIf any transactions have not cleared and members continue to make transactions without sufficient funds, they are responsible for any fees assessed If [redacted] has any questions, she may contact Patricia W***, Savings and Checking Operations Specialist, at ###-###-####, extension ***, between the hours of 6:a.mto 4:p.m., Central time, Monday, Wednesday, Thursday and Friday
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2016, submitted by our member, [redacted] * [redacted] We have thoroughly researched the concerns presented in our member’s complaint regarding the Navy Federal loan number ending in reflecting him as co-borrowerThrough our review of this matter, we concluded that Sergeant [redacted] did not agree to be a co-borrower on the loan Sergeant [redacted] was removed from the loan effective May On the same date, a request was sent to the credit reporting agencies to remove the loan tradeline from his credit reports Since a credit inquiry for the loan application was requested from TransUnion, the request to mask the inquiry was sent to that agency The credit reporting agencies may take days for the updates to reflect on Sergeant [redacted] ’s credit file If Sergeant [redacted] has any questions, he may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between the hours of 7:a.mto 3:p.m., Central time, Monday through Friday
This is in response to the follcomplaint we received on September from the Revdex.com on behalf of [redacted] The complaintwas originally assigned an ID number of [redacted] [redacted] ’s accounts have been closed Her address on file is consistent with what is listed in her complaint
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, C [redacted] r ***
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was originally assigned an ID number of [redacted] .? Navy Federal has again reviewed our member’s concernsOn September 2016, based on our additional investigation, we reversed the transaction in question and Ms [redacted] now has access to the funds.? At Navy Federal, we strive to provide the best member service possible; we regret if this is not consistent with our member’s experience.? Should she have any questions, Ms [redacted] may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between 8:a.mand 4:p.m., Central time, weekdays
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns [redacted] submitted a claim of unauthorized activity on his accountAfter thoroughly investigating our member’s claim, we determined [redacted] was aware of and benefitted from the transactions conducted on his account; therefore, he is responsible for the outstanding balance on his accounts Should [redacted] have any questions, he may call Jimmy R***Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension ***, between 8:a.mand 4:p.m., Central time, weekdays
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] ***.? The complaint was assigned an ID number of [redacted] ? Navy Federal has thoroughly reviewed our member’s concerns.? On May 2016, we canceled [redacted] ***’s personal expense loan for $30,at his request.? Unfortunately, the loan had already been reported to the four consumer reporting agencies.? We have contacted the agencies and requested that the tradeline regarding this loan be removed from [redacted] ***’s credit report.? It can take days for such a change to be made? Should our member have any questions, he may contact Carrie Matthews, Research and Documentation Liaison, at ###-###-####, extension ***, between 8:a.mand 4:p.m., Eastern time, weekdays
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted] ***
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in [redacted] ’s complaint regarding her Navy Federal vehicle loan, and her discovery that the vehicle has a salvage title On June 2016, a Navy Federal representative spoke with [redacted] and advised her that based on the circumstances surrounding the vehicle title, we have reverted her Annual Percentage Rate (APR) back to the original rate as of November She remains obligated for the loan If [redacted] has any questions, she may contact Therisa A***, Surpervisor, Collateral Control, at ###-###-####, extension ***, between the hours of 8:a.mto 4:p.m., Eastern time, Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meThe fight is not worth the time.Thank you Regards, [redacted]
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns [redacted] exceeded the limit of transfers that can be displayed onlineTherefore, he may not be able to view all of his scheduled transfers until the prior transfers have been purged from the system Jackie M [redacted] , Supervisor, Savings and Checking Operations, contacted [redacted] by telephone on JuneOur member was advised of the limitation in the number of viewable scheduled transfers onlineIn accordance with his request, his checking account ending in number [redacted] was closed and any transfers related to the account have been deleted We regret the inconvenience caused by this situationShould [redacted] have any questions, he may call Felicia W [redacted] , Business Systems Analyst, at ###-###-####, extension ***, between 9:a.mand 5:p.m., Eastern time, weekdays
The following is in response to the complaint we received on August from the Better? Business Bureau on behalf of [redacted] The complaint was assigned an ID number of? [redacted] .When applying for a Navy Federal mortgage loan account through a counselor or online,? permission must be received from the applicant before a credit bureau report is orderedAn? online mortgage application will alert the member when he or she is at a point that a credit? bureau report will be pulledThe process will not move forward unless the "ok" button is? selectedOur counselors obtain verbal permission from our members and note the member’s? account as such when taking a mortgage application.? Follquestions should be directed to Kevin D***, Assistant Manager, Real Estate? Lending, by calling ###-###-#### between the hours of 8:a.mand 4:p.m., Eastern time,? Monday through Friday.?
The following references the complaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] .Navy Federal has reviewed our member’s concerns We have confirmed that three fraudulent debits of $125.00, $and $were paid from [redacted] ’s joint checking account on August We have therefore made a provisional credit of $to the account In addition, we have notified [redacted] as to the credit Although our member was initially provided with incorrect information concerning a time limitation for reporting such transactions, we confirm that there is no time limit for reporting forgeries or fraudulent activity.Should [redacted] have additional concerns, she may call Priscilla L***, Assistant Supervisor, Card Fraud Recovery, at ###-###-####, extension ***, between 6:a.mand 2:p.m., Central time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on August 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint On November 2014, [redacted] received budgetary counseling from Navy Federal’s Personal Financial Management program We were able to place her Navy Federal loan account number ending in on a reduced Annual Percentage Rate (APR) and reduced payment plan for a period of months beginning January Due to a Navy Federal error, [redacted] ’ loan did not properly revert back to the original APR and payment amount in January 2016; subsequently, her payment due continued at the plan amount until July Due to our error, we have adjusted [redacted] ’ loan to the reduced payment for the months of July and August On August 2016, Shawn J [redacted] , Personal Finance Specialist, spoke with [redacted] and advised her of the payment due date(s) and amount We were also able to place her loan on the reduced APR and reduced payment plan for an additional month period beginning September We regret any inconvenience and frustration this matter may have caused our member If [redacted] has any questions, she may contact Amanda Schell, Assistant Supervisor, Personal Finance Management, at ###-###-####, extension ***, between the hours of 11:a.mto 8:p.m., Central time, Monday through Friday
The following references the complaint we received on June from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] We have thoroughly researched our member’s concerns When Sergeant *** applied for a new vehicle loan, he was offered an optional Payment Protection Plan At that time, he was advised that purchasing the plan would have no bearing on the approval of his loan request Our member elected to obtain Payment Protection Plan coverage which is reflected on his signed Promissory Note In addition, he has the option to cancel his enrollment in the plan at any time We reviewed our telephone records At no time was Sergeant [redacted] advised we would not report late loan payments to the credit reporting agencies However, as a member courtesy, due to the issues with Sergeant [redacted] paycheck, we have sent a request to the credit bureaus to delete the May and June late marks on his credit file Sergeant [redacted] had six other 30-day delinquencies in 2013, and that are reporting accurately and will remain on his account It may take up to days for the changes to reflect on his Credit Bureau reports If Sergeant [redacted] has any questions, he may contact us at 1-888-842-NFCU (6328)
The following references the complaint we received June from the Revdex.com on behalf of Navy Federal member [redacted] ? The complaint was assigned an ID number of [redacted] ? We have thoroughly researched [redacted] ***’s concern regarding his Platinum [redacted] account.? Our records indicate that on September 2015, [redacted] ***’s billing cycle closed with a $minimum payment due by October 2015.? The minimum payment was not received by the due date.? Our records reflect that the September statement and the attached payment request were sent to our member’s address of record via the U.SPostal Service? We attempted to contact [redacted] on November 2015, and left a voice mail for him to call Navy Federal.? We contacted [redacted] again on November, at which time he made the payment to bring his account current? We report accurate data to all of the major reporting agencies, and cannot remove the late payment from [redacted] ***’s credit report? Should [redacted] have further questions, he may contact Carrie M [redacted] , Research and Documentation Liaison, at ###-###-####, extension 44926, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns On May 2014, Mr [redacted] took out a used vehicle loan; a copy of his signed Promissory Note is attached We received a fraud claim on March and investigated our member’s claim A letter dated May was sent to Mr [redacted] ’s address of record to advise that his claim of fraud had been denied based partially on payments having been made by Mr [redacted] via personal check and SpeedPay A copy of the claim letter is also attached The loan balance was charged to our reserves on June 2015; a Cease and Desist note was placed on the account on April at our member’s requestWe will not request a change to his credit report as all data reported concerning the loan is accurateWe would like to work with Mr [redacted] to make suitable repayment arrangements He may call Counselor BW [redacted] at ###-###-####, extension between 8:a.mand 4:p.m., Eastern time, weekdays
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that they tried to make it right.? Regards, [redacted] ***
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] *** The complaint was originally assigned an ID number of [redacted] Navy Federal has reviewed [redacted] ***’ concerns We regret that our initial reply contained the incorrect account holder’s nameWe had correctly removed [redacted] ***’ name as authorized user from the MasterCard account of [redacted] and had requested that the four consumer reporting agencies update her data by removing the tradeline from her credit report We have reviewed [redacted] ***’ credit file and verified that the credit card account has now been removed from all four agencies Should [redacted] have any additional questions, she may contact Joanna W***, Supervisor, Credit Card Servicing, at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on November 2016, submitted by our member, [redacted] *** We have thoroughly researched the concerns presented in Mr***’ complaintThrough our investigation, it was determined that the Navy Federal Membership Savings and EveryDay Checking accounts and the Vehicle Loan account opened in his name on and March 2016, respectively, were a result of identity theftOn November 2016, the accounts were closedOn the same date, Kevin T***, Senior Investigator, contacted Mr [redacted] regarding the fraudulent activity and provided him information on his identity theft claim We have sent a letter to the four major credit reporting agencies requesting that they remove the vehicle loan tradeline and inquiries related to the applications for Navy Federal products and services, from Mr***’ credit reportOur experience has shown that it may take up to days for such updated information to appear in a credit file If Mr***’ has any questions, he may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between the hours of 7:a.mto 3:p.m., Central time, Monday through Friday
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on June 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint regarding the Optional Overdraft Protection Service (OOPS) fees assessed to her checking accountWe have determined the fees were assessed correctly We have previously waived valid OOPS fees for [redacted] on July 2015, July and October As a final courtesy, on June we credited [redacted] ’s account a total amount of $for the two $fees assessed on May In the future, we are unable to waive any additional fees, unless due to a Navy Federal error Navy Federal's nightly processing is between the hours of 12:a.mto 6:a.m., Eastern time, Monday through Friday, excluding Federal HolidaysDuring this processing time transactions are postedTo avoid fees, sufficient funds should be on deposit and available for use before issuing payments or authorizing transactionsIn order to keep an accurate balance, members are encouraged to monitor their accounts to ensure that outstanding transactions have postedIf any transactions have not cleared and members continue to make transactions without sufficient funds, they are responsible for any fees assessed If [redacted] has any questions, she may contact Patricia W***, Savings and Checking Operations Specialist, at ###-###-####, extension ***, between the hours of 6:a.mto 4:p.m., Central time, Monday, Wednesday, Thursday and Friday
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2016, submitted by our member, [redacted] * [redacted] We have thoroughly researched the concerns presented in our member’s complaint regarding the Navy Federal loan number ending in reflecting him as co-borrowerThrough our review of this matter, we concluded that Sergeant [redacted] did not agree to be a co-borrower on the loan Sergeant [redacted] was removed from the loan effective May On the same date, a request was sent to the credit reporting agencies to remove the loan tradeline from his credit reports Since a credit inquiry for the loan application was requested from TransUnion, the request to mask the inquiry was sent to that agency The credit reporting agencies may take days for the updates to reflect on Sergeant [redacted] ’s credit file If Sergeant [redacted] has any questions, he may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between the hours of 7:a.mto 3:p.m., Central time, Monday through Friday
This is in response to the follcomplaint we received on September from the Revdex.com on behalf of [redacted] The complaintwas originally assigned an ID number of [redacted] [redacted] ’s accounts have been closed Her address on file is consistent with what is listed in her complaint
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, C [redacted] r ***
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was originally assigned an ID number of [redacted] .? Navy Federal has again reviewed our member’s concernsOn September 2016, based on our additional investigation, we reversed the transaction in question and Ms [redacted] now has access to the funds.? At Navy Federal, we strive to provide the best member service possible; we regret if this is not consistent with our member’s experience.? Should she have any questions, Ms [redacted] may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between 8:a.mand 4:p.m., Central time, weekdays
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns [redacted] submitted a claim of unauthorized activity on his accountAfter thoroughly investigating our member’s claim, we determined [redacted] was aware of and benefitted from the transactions conducted on his account; therefore, he is responsible for the outstanding balance on his accounts Should [redacted] have any questions, he may call Jimmy R***Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension ***, between 8:a.mand 4:p.m., Central time, weekdays