This is in reference to a follcomplaint, ID number [redacted] , which was submitted by our member, [redacted] Navy Federal has provided a detailed response to [redacted] 's concerns As previously indicated, Navy Federal properly followed all VA procedures while processing our member’s appeal In addition, Navy Federal obtained and provided a copy of the Boundary Survey to [redacted] as he requested We have confirmed that the Boundary Survey was delivered to our member on February
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on March 2016, submitted by our member, [redacted] *** We have researched our member’s complaint. We have reviewed all telephone calls to our Contact Center from [redacted] during the months of February and March 2016, and have found no instance of any inappropriate interaction by our Member Service Representatives In order to further research our member’s concerns regarding items which have posted to her account, we request that [redacted] provide specific information regarding any transactions in question, including the date and amount of the items. If [redacted] believes that an unauthorized Automated Clearing House debit has posted to her account, she should complete and return the attached Written Statement of Unauthorized Debit Questions regarding this matter may be directed to Vivian B [redacted] , Savings and Checking Operations Specialist III, at ###-###-####, extension 39012, between the hours of 7:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was assigned an ID number of [redacted] ? Navy Federal has thoroughly reviewed our member’s concerns.? [redacted] telephoned our office and asked that a hold be removed from his credit card account which had been put in place to ensure that an online charge would be paid.? Our representative released the authorization hold for the posted transaction as our member requested, and also made a temporary increase in the credit limit in the amount of the transaction as a courtesy.? It was necessary to disconnect the call when the connection became unintelligible?
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint Through our review of this matter, we determined that no bank wire transfers in the amount of $17,were received to [redacted] ’s account On July 2016, [redacted] visited our Lemoore Avenue Branch inquiring on a wire received to his account Our representative advised that we have no record of a wire transfer received to his account and requested that he provide to us supporting documentation so that we may further research this matter We recommend that [redacted] inquire with his remitting Financial Institution; confirming the amount of the transaction and the originating account As previously suggested on July 2016, any supporting documentation that [redacted] is able to provide regarding this matter will assist Navy Federal in researching this issue further In response to the cease and desist, on December [redacted] advised our Contact Center representative that he had retained an attorney regarding a financial matter unrelated to this concern Due to this information, controls were placed on his account to re-direct communications to his attorney regarding this matter This does not affect the ability to obtain account information or process transactions If [redacted] has any questions, he may contact Larry T [redacted] , Assistant Supervisor, Federal Wire, at ###-###-####, extension ***, between the hours of 11:a.mto 7:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:NFCU did receive documents in February and MarchThey acknowledged it in June that they received those items Megan F [redacted] Dispute Resolution Representative stated that the documents were insufficient to warrant a non reversal of my provisional credit NFCU stated that I had possession of the UHAUL vehicle so therefore they could charge me This is inaccurate and wrong because the recovery authorization letter states that I wanted my contract cancelled, to not charge my account and to recover the vehicle at specific address After days in the hospital they still had not recovered the vehicle and I contacted NFCU Each time NFCU has made a statement about what was needed I provided to them and they refuse to acknowledge or invent another reason why they can not assist me.So again, documents prove that NFCU's statement about faxes and phone calls before March are inaccurate The phone records and faxes do not lie I prepaid for my rental with another credit card, and the second contract amount was INVALID (fraudulent) as I have stated from day one Yet NFCU still insists that I am the one that has erred not them UHAUL fully refunded the missing amount as of yesterday and I provided NFCU with the transaction number but they are still refusing to acknowledge my callsThis am they blocked both my phone numbers from making calls into their call center I had to use a family members phone to get through When I got through they claim they were not blocking my number My phone carrier says the block is on their end not mine So this is the type of harassment, unprofessional behavior and unethical behavior that the staff at NFCU that I have endured since day oneThey make claims and assertions that are contradicted and they are still refusing to reverse all the errors in my account Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2015, submitted by [redacted] We have thoroughly researched our member’s concerns According to our records, [redacted] filed for Chapter Bankruptcy protection on October 2010; the bankruptcy was discharged on February At the time our member filed for bankruptcy protection, the balances of the following loans were charged to our reserves: consumer loan ending in account number with a due date of April 2010; consumer loan ending in account number [redacted] with a due date of May 2010; credit card account number xxxx-xxxx-xxxx- [redacted] with a due date of February Consumer loan ending in account number was current These accounts are being reported correctly by Navy Federal to the nationwide credit bureaus; therefore, no adjustment is necessary Questions regarding this matter may be directed to Kathryn B***, Supervisor, Consumer Loan Servicing, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, C [redacted] r ***
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] .Navy Federal has thoroughly reviewed our member’s concernsWe strive to provide courteous service at all times and we regret any frustrations Staff Sergeant [redacted] experienced when he called on March.Our investigation revealed that Staff Sergeant [redacted] was in possession of his [redacted] Check card throughout the time frame in question, and that the disputed transactions were card present transactionsWe have also reviewed Staff Sergeant ***’s transaction history and, based on the facts surrounding the use of our members [redacted] Check card, we found that our member benefited from the transactionsUnder the circumstances, we found that no error had occurred and we have denied our member’s claim.Should Staff Sergeant [redacted] have any additional questions, he may call Amanda D***, Supervisor, Card Fraud Prevention and Recovery, at ###-###-#### between 7:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on November from the Revdex.com on behalf of Navy Federal member [redacted] *** The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns Our records indicate that Ms [redacted] has not provided all the required documents required to validate her current address and her membership eligibility.The $fee for expedited [redacted] shipping requested by Ms [redacted] for her credit card and the interest that had accrued on her credit card have been refunded In addition, we have sent a request to the nationwide credit reporting agencies to remove the delinquent reporting of Ms***’s credit card from her credit file Please note, it make take the credit reporting agencies up to days to have this update reflected on our member’s credit fileOn December, Navy Federal attempted to speak with Ms [redacted] regarding her credit and debit cards, but we were only successful in leaving a voicemail requesting she call us back Ms***’s cards are now available for useOnce all documents have been received, Ms [redacted] may contact our Collections Department at ###-###-#### to inquire about having the late mark removed from her credit report
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaintThrough our review of this matter, we determined that no bank wire transfers in the amount of $17,were received to [redacted] ’s accountOn July 2016, [redacted] visited our Lemoore Avenue Branch inquiring on a wire received to his accountOur representative advised that we have no record of a wire transfer received to his account and requested that he provide to us supporting documentation so that we may further research this matterWe recommend that [redacted] inquire with his remitting Financial Institution; confirming the amount of the transaction and the originating accountAs previously suggested on July 2016, any supporting documentation that [redacted] is able to provide regarding this matter will assist Navy Federal in researching this issue further In response to the cease and desist, on December [redacted] advised our Contact Center representative that he had retained an attorney regarding a financial matter unrelated to this concernDue to this information, controls were placed on his account to re-direct communications to his attorney regarding this matterThis does not affect the ability to obtain account information or process transactions If [redacted] has any questions, he may contact Larry T [redacted] , Assistant Supervisor, Federal Wire, at ###-###-####, extension ***, between the hours of 11:a.mto 7:p.m., Eastern time, Monday through Friday
The following references the complaint we received on November from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns We have validated all required documents and have removed all restrictions from Ms [redacted] ’s account; she now has full access to her account and our services Navy Federal does not discriminate Should Ms [redacted] have any questions, she may contact Jimmy Rogers, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was originally assigned an ID number of [redacted] Navy Federal has again reviewed our member’s concernsOn September 2016, based on our additional investigation, we reversed the transaction in question and Ms [redacted] now has access to the fundsAt Navy Federal, we strive to provide the best member service possible; we regret if this is not consistent with our member’s experienceShould she have any questions, Ms [redacted] may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between 8:a.mand 4:p.m., Central time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on October 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint On October 2016, Deborah B***, Contact Center Resolution Specialist, attempted to reach [redacted] regarding her concerns, but was unsuccessful On October 2016, our member telephoned our Contact Center and we discussed the promotional credits with her On the same date, the appropriate promotional credits were applied to [redacted] ***’s Membership Savings account A voice message informing her of the applied credit(s) was left for her at her mobile number of record If [redacted] has any questions, she may contact Micah S***, Contact Center Resolution Specialist, at ###-###-####, extension ***, between the hours of 6:a.mto 3:p.m., Central time, Monday through Saturday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On February a representative of the NFCU gave me the option to create a code wordbut after creating it, he told me it was not sufficient to have access to my bank account even when I answerd all their security questions correctly Nothing was good enough for them.When my daughter visited the bank and presented the general power of attorney, not only they did not honor it, but told her that if she wanted access to my account she need a power of attorney with the specifics authorizing her to do transactions in my name In my understanding a general power of attorney gives absolute power to all transactions; banks, properties, etc they also mentioned to me and my daughter that I have to go in person if I want access to my bank account This represent leaving my elderly mother by her self in Panama while I fly to the United States to take care of this problem, which I am not able to do at this time Please help Regards, [redacted] ***
The following references the complaint we received on September from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] .Navy Federal has reviewed our member’s concerns. We have refunded a total of $in fees that were charged to [redacted] ’s checking account number xxxxxxx [redacted] as a result of a miscommunication concerning her husband’s direct deposit. We regret the inconvenience and concern [redacted] was caused. In addition, we have credited $to her account as reimbursement for any outside fees she incurred as a consequence of this situation.In an effort to ensure that [redacted] does not encounter such difficulties in the future, we advised her that the directdeposit could be distributed to an account in her husband’s name or she could designate her husband as the joint owner of her [redacted] checking account.Tell us why here
The following references the complaint we received on December from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns. On December, Mr [redacted] spoke with a mortgage staff member who advised our member that we would extend the original interest rate requested at application until December. His loan is due to close on December Should he have any questions, Mr [redacted] may contact Dee Onassis, Assistant Manager, Mortgage Processing and Closing, at ###-###-####, extension ***, between 8:a.mand 4:p.m., Central time, weekdays
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns Our representative attempted to contact Ms [redacted] to discuss this matter on July and July, but was only able to leave a message on both occasions As our member requested, we have refunded the $credit bureau fee charged in connection with her application; the funds have been credited to her checking accountShould Ms [redacted] have any questions, she may call Tony H [redacted] , Regional Manager, Mortgage Operations, at ###-###-####, extension 21001, between 7:a.mand 5:p.m., Eastern time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2016, submitted by our member, [redacted] We have spoken to [redacted] and are working with her to resolve her concerns
This is in reference to a follcomplaint, ID number [redacted] , which was submitted by our member, [redacted] Navy Federal has provided a detailed response to [redacted] 's concerns As previously indicated, Navy Federal properly followed all VA procedures while processing our member’s appeal In addition, Navy Federal obtained and provided a copy of the Boundary Survey to [redacted] as he requested We have confirmed that the Boundary Survey was delivered to our member on February
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on March 2016, submitted by our member, [redacted] *** We have researched our member’s complaint. We have reviewed all telephone calls to our Contact Center from [redacted] during the months of February and March 2016, and have found no instance of any inappropriate interaction by our Member Service Representatives In order to further research our member’s concerns regarding items which have posted to her account, we request that [redacted] provide specific information regarding any transactions in question, including the date and amount of the items. If [redacted] believes that an unauthorized Automated Clearing House debit has posted to her account, she should complete and return the attached Written Statement of Unauthorized Debit Questions regarding this matter may be directed to Vivian B [redacted] , Savings and Checking Operations Specialist III, at ###-###-####, extension 39012, between the hours of 7:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was assigned an ID number of [redacted] ? Navy Federal has thoroughly reviewed our member’s concerns.? [redacted] telephoned our office and asked that a hold be removed from his credit card account which had been put in place to ensure that an online charge would be paid.? Our representative released the authorization hold for the posted transaction as our member requested, and also made a temporary increase in the credit limit in the amount of the transaction as a courtesy.? It was necessary to disconnect the call when the connection became unintelligible?
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint Through our review of this matter, we determined that no bank wire transfers in the amount of $17,were received to [redacted] ’s account On July 2016, [redacted] visited our Lemoore Avenue Branch inquiring on a wire received to his account Our representative advised that we have no record of a wire transfer received to his account and requested that he provide to us supporting documentation so that we may further research this matter We recommend that [redacted] inquire with his remitting Financial Institution; confirming the amount of the transaction and the originating account As previously suggested on July 2016, any supporting documentation that [redacted] is able to provide regarding this matter will assist Navy Federal in researching this issue further In response to the cease and desist, on December [redacted] advised our Contact Center representative that he had retained an attorney regarding a financial matter unrelated to this concern Due to this information, controls were placed on his account to re-direct communications to his attorney regarding this matter This does not affect the ability to obtain account information or process transactions If [redacted] has any questions, he may contact Larry T [redacted] , Assistant Supervisor, Federal Wire, at ###-###-####, extension ***, between the hours of 11:a.mto 7:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:NFCU did receive documents in February and MarchThey acknowledged it in June that they received those items Megan F [redacted] Dispute Resolution Representative stated that the documents were insufficient to warrant a non reversal of my provisional credit NFCU stated that I had possession of the UHAUL vehicle so therefore they could charge me This is inaccurate and wrong because the recovery authorization letter states that I wanted my contract cancelled, to not charge my account and to recover the vehicle at specific address After days in the hospital they still had not recovered the vehicle and I contacted NFCU Each time NFCU has made a statement about what was needed I provided to them and they refuse to acknowledge or invent another reason why they can not assist me.So again, documents prove that NFCU's statement about faxes and phone calls before March are inaccurate The phone records and faxes do not lie I prepaid for my rental with another credit card, and the second contract amount was INVALID (fraudulent) as I have stated from day one Yet NFCU still insists that I am the one that has erred not them UHAUL fully refunded the missing amount as of yesterday and I provided NFCU with the transaction number but they are still refusing to acknowledge my callsThis am they blocked both my phone numbers from making calls into their call center I had to use a family members phone to get through When I got through they claim they were not blocking my number My phone carrier says the block is on their end not mine So this is the type of harassment, unprofessional behavior and unethical behavior that the staff at NFCU that I have endured since day oneThey make claims and assertions that are contradicted and they are still refusing to reverse all the errors in my account Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2015, submitted by [redacted] We have thoroughly researched our member’s concerns According to our records, [redacted] filed for Chapter Bankruptcy protection on October 2010; the bankruptcy was discharged on February At the time our member filed for bankruptcy protection, the balances of the following loans were charged to our reserves: consumer loan ending in account number with a due date of April 2010; consumer loan ending in account number [redacted] with a due date of May 2010; credit card account number xxxx-xxxx-xxxx- [redacted] with a due date of February Consumer loan ending in account number was current These accounts are being reported correctly by Navy Federal to the nationwide credit bureaus; therefore, no adjustment is necessary Questions regarding this matter may be directed to Kathryn B***, Supervisor, Consumer Loan Servicing, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, C [redacted] r ***
From:? Revdex.com of Metro Washington DCDate: Tue, Sep 13, at 4:PMSubject: Fwd: Complaint # [redacted] resolvedTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From:? [redacted] ? < [redacted] [redacted] @***.com>Date: Tue, Sep 13, at 3:PMSubject: Complaint # [redacted] resolvedTo:? [email protected] [redacted] has been resolvedMy membership was accepted today.? Please close this complaint.--?
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] ***The complaint was assigned an ID number of [redacted] .Navy Federal has thoroughly reviewed our member’s concernsWe strive to provide courteous service at all times and we regret any frustrations Staff Sergeant [redacted] experienced when he called on March.Our investigation revealed that Staff Sergeant [redacted] was in possession of his [redacted] Check card throughout the time frame in question, and that the disputed transactions were card present transactionsWe have also reviewed Staff Sergeant ***’s transaction history and, based on the facts surrounding the use of our members [redacted] Check card, we found that our member benefited from the transactionsUnder the circumstances, we found that no error had occurred and we have denied our member’s claim.Should Staff Sergeant [redacted] have any additional questions, he may call Amanda D***, Supervisor, Card Fraud Prevention and Recovery, at ###-###-#### between 7:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on November from the Revdex.com on behalf of Navy Federal member [redacted] *** The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns Our records indicate that Ms [redacted] has not provided all the required documents required to validate her current address and her membership eligibility.The $fee for expedited [redacted] shipping requested by Ms [redacted] for her credit card and the interest that had accrued on her credit card have been refunded In addition, we have sent a request to the nationwide credit reporting agencies to remove the delinquent reporting of Ms***’s credit card from her credit file Please note, it make take the credit reporting agencies up to days to have this update reflected on our member’s credit fileOn December, Navy Federal attempted to speak with Ms [redacted] regarding her credit and debit cards, but we were only successful in leaving a voicemail requesting she call us back Ms***’s cards are now available for useOnce all documents have been received, Ms [redacted] may contact our Collections Department at ###-###-#### to inquire about having the late mark removed from her credit report
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaintThrough our review of this matter, we determined that no bank wire transfers in the amount of $17,were received to [redacted] ’s accountOn July 2016, [redacted] visited our Lemoore Avenue Branch inquiring on a wire received to his accountOur representative advised that we have no record of a wire transfer received to his account and requested that he provide to us supporting documentation so that we may further research this matterWe recommend that [redacted] inquire with his remitting Financial Institution; confirming the amount of the transaction and the originating accountAs previously suggested on July 2016, any supporting documentation that [redacted] is able to provide regarding this matter will assist Navy Federal in researching this issue further In response to the cease and desist, on December [redacted] advised our Contact Center representative that he had retained an attorney regarding a financial matter unrelated to this concernDue to this information, controls were placed on his account to re-direct communications to his attorney regarding this matterThis does not affect the ability to obtain account information or process transactions If [redacted] has any questions, he may contact Larry T [redacted] , Assistant Supervisor, Federal Wire, at ###-###-####, extension ***, between the hours of 11:a.mto 7:p.m., Eastern time, Monday through Friday
The following references the complaint we received on November from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns We have validated all required documents and have removed all restrictions from Ms [redacted] ’s account; she now has full access to her account and our services Navy Federal does not discriminate Should Ms [redacted] have any questions, she may contact Jimmy Rogers, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was originally assigned an ID number of [redacted] Navy Federal has again reviewed our member’s concernsOn September 2016, based on our additional investigation, we reversed the transaction in question and Ms [redacted] now has access to the fundsAt Navy Federal, we strive to provide the best member service possible; we regret if this is not consistent with our member’s experienceShould she have any questions, Ms [redacted] may contact Jimmy R***, Assistant Vice President, Financial Crimes and Risk, at ###-###-####, extension 70067, between 8:a.mand 4:p.m., Central time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on October 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint On October 2016, Deborah B***, Contact Center Resolution Specialist, attempted to reach [redacted] regarding her concerns, but was unsuccessful On October 2016, our member telephoned our Contact Center and we discussed the promotional credits with her On the same date, the appropriate promotional credits were applied to [redacted] ***’s Membership Savings account A voice message informing her of the applied credit(s) was left for her at her mobile number of record If [redacted] has any questions, she may contact Micah S***, Contact Center Resolution Specialist, at ###-###-####, extension ***, between the hours of 6:a.mto 3:p.m., Central time, Monday through Saturday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On February a representative of the NFCU gave me the option to create a code wordbut after creating it, he told me it was not sufficient to have access to my bank account even when I answerd all their security questions correctly Nothing was good enough for them.When my daughter visited the bank and presented the general power of attorney, not only they did not honor it, but told her that if she wanted access to my account she need a power of attorney with the specifics authorizing her to do transactions in my name In my understanding a general power of attorney gives absolute power to all transactions; banks, properties, etc they also mentioned to me and my daughter that I have to go in person if I want access to my bank account This represent leaving my elderly mother by her self in Panama while I fly to the United States to take care of this problem, which I am not able to do at this time Please help Regards, [redacted] ***
The following references the complaint we received on September from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] .Navy Federal has reviewed our member’s concerns. We have refunded a total of $in fees that were charged to [redacted] ’s checking account number xxxxxxx [redacted] as a result of a miscommunication concerning her husband’s direct deposit. We regret the inconvenience and concern [redacted] was caused. In addition, we have credited $to her account as reimbursement for any outside fees she incurred as a consequence of this situation.In an effort to ensure that [redacted] does not encounter such difficulties in the future, we advised her that the directdeposit could be distributed to an account in her husband’s name or she could designate her husband as the joint owner of her [redacted] checking account.Tell us why here
The following references the complaint we received on December from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns. On December, Mr [redacted] spoke with a mortgage staff member who advised our member that we would extend the original interest rate requested at application until December. His loan is due to close on December Should he have any questions, Mr [redacted] may contact Dee Onassis, Assistant Manager, Mortgage Processing and Closing, at ###-###-####, extension ***, between 8:a.mand 4:p.m., Central time, weekdays
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has reviewed our member’s concerns Our representative attempted to contact Ms [redacted] to discuss this matter on July and July, but was only able to leave a message on both occasions As our member requested, we have refunded the $credit bureau fee charged in connection with her application; the funds have been credited to her checking accountShould Ms [redacted] have any questions, she may call Tony H [redacted] , Regional Manager, Mortgage Operations, at ###-###-####, extension 21001, between 7:a.mand 5:p.m., Eastern time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2016, submitted by our member, [redacted] We have spoken to [redacted] and are working with her to resolve her concerns