This is in reference to complaint ID number [redacted] , which was received by Navy Federal on February 2016, submitted by [redacted] *** We have thoroughly reviewed [redacted] ***’s concernAccording to our records, [redacted] was added as authorized user to credit card xxxx-xxxx-xxxx- [redacted] when the account was establishedHis name was removed from the account at the request of the primary account holder on October At that time, Navy Federal sent a request to the credit reporting agencies to update [redacted] ***’s credit report to show his relationship terminated from the accountWe report accurate and complete information for authorized users, and we have verified that the information is accurately reflected on the report Questions regarding this matter may be directed to Carrie M [redacted] , Legal Liaison, Consumer Servicing, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was assigned an ID number of [redacted] .? Navy Federal has thoroughly reviewed our member’s concerns.? On May 2014, Mr [redacted] took out a used vehicle loan; a copy of his signed Promissory Note is attached.? We received a fraud claim on March and investigated our member’s claim.? A letter dated May was sent to Mr [redacted] ’s address of record to advise that his claim of fraud had been denied based partially on payments having been made by Mr [redacted] via personal check and SpeedPay.? A copy of the claim letter is also attached.? ? The loan balance was charged to our reserves on June 2015; a Cease and Desist note was placed on the account on April at our member’s requestWe will not request a change to his credit report as all data reported concerning the loan is accurate.? We would like to work with Mr [redacted] to make suitable repayment arrangements.? He may call Counselor? BW [redacted] at ###-###-####, extension between 8:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on 19 December 2016 from the RevDex.com on behalf of Navy Federal member [redacted] *. ***. The complaint was assigned an ID number of [redacted] . Navy Federal has thoroughly reviewed our member’s concerns. We have confirmed that the... loans and credit card accounts issued in Mrs. ***’s name are valid debts. Each account balance was subsequently charged to our reserves due to non-payment, resulting in a loss to the credit union membership. A consolidation loan was granted to her on 22 August 2008; the balance was deemed a loss on 27 March 2014. A Checking Line of Credit (CLOC) was opened on 30 April 2007; when the account became past due, the outstanding balance was refinanced as a consumer loan. When the refinanced loan fell past due, the balance was also declared a loss on 27 March 2014. The Visa account, established for Mrs. [redacted] in May 2008, and the [redacted] account, opened in July 2008, became delinquent and the outstanding balances were also declared to be losses. The trade lines for Mrs. ***’s credit report have been reviewed and are correct. Therefore, no adjustment will be made. We report fair and accurate data to all the major credit reporting agencies and cannot remove any accurately reported information from a credit report. If she would like to make payment arrangements on her outstanding balances, Mrs. [redacted] may contact our Collections Department at ###-###-####.
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint Our records show that on November 2016, Mr [redacted] updated his contact information via his Navy Federal Online Banking Our member added his telephone number which updated our system resulting in the generated phone calls during the period of November through December regarding his Navy Federal accounts We have removed Mr [redacted] ’s phone number from his profile and placed a note on his account to prevent future calls To avoid this situation in the future, we ask that he refrain from adding a contact number to his profile Should our member decide that he would like to discuss his accounts, he may call us at ###-###-#### and advise that he would like phone communication to resume If Mr [redacted] has any questions, he may contact Caitlin W***, Assistant Manager, Late Stage Collections, at ###-###-####, extension ***, between the hours of 8:a.mand 5:p.m., Central time, Monday through Friday
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched our member’s concerns. [redacted] called Navy Federal on May and stated she wanted to place a stop payment on check number ***. Per our member’s request, the stop payment was placed on check ***. In the process of setting up a stop payment for a check, we also request the amount of the check and payee name as this information is useful in certain cases There was no error committed by Navy Federal in this instance. Therefore, Navy Federal will not refund our member the $1,350.00. If [redacted] chooses, she may seek a refund from the contractor. Should [redacted] have any questions, she may call MsKarri C***, Resolution Specialist, Contact Center, at ###-###-####, extension ***, between the hours of 2:a.mto 10:00 a.m., Eastern time, Monday through SaturdayTell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The update has already taken place with the credit bureaus Thank you M [redacted] M [redacted] ***
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns. On April, Joel C***, Assistant Manager, Early Stage Collections, spoke with Mr [redacted] . As discussed in that telephone conversation, Mr [redacted] ’s credit card account had fallen past due because the automatic transfer was no longer set on our member’s account, and there were insufficient funds in his Navy Federal savings account to complete the minimum monthly paymentOur member’s credit card account has been corrected to show that the account has no delinquency history and will be reported as such to the nationwide consumer reporting agencies Mr [redacted] has asked that we again make transfers to pay his credit card account from his checking account in the future and we have made a notation in our records to begin the transfers on June 2016. Should he have any questions, our member may call MrC [redacted] at ###-###-####, extension 47607, between 8:a.mand 5:p.m., Eastern time, weekdaysTell us why here
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on October 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaintThrough our review of this matter, we concluded that our representative correctly followed our procedures and conducted herself in a professional mannerWhen check numbered [redacted] was presented for payment to [redacted] ’ Navy Federal checking account on October and was returned unpaid due to non-sufficient funds, a $non-sufficient funds fee was assessed to her accountOn the same date, [redacted] request to have her fee waived was denied Per Navy Federal’s Important Disclosures, the credit union is authorized to refuse checks that exceed funds available in the checking accountA fee will be assessed in the amount shown on Navy Federal’s current Schedule of Fees and Charges for each refused check Navy Federal strives to provide efficient, accurate, and responsive service to our members at all times, and we regret that [redacted] was not satisfied with the service she received If [redacted] has any questions, she may contact Kirstie L [redacted] Supervisor, Contact Center Resolution, at [redacted] , extension ***, between the hours of 7:a.mto 3:p.m., Eastern time, Monday through Friday
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] We have attempted to contact Petty Officer [redacted] to discuss his concerns, but have only been successful in leaving a messageAccording to our records, in October 2012, our member’s credit card account was past dueAfter Petty Officer [redacted] advised our representative that he had established a monthly direct deposit to his Navy Federal savings account, we advanced the due date of his credit card to place the account in a current statusBetween January and July 2015, the account was intermittently in a past due status, because the recurring deposit was not sufficient to keep his account current on a regular basis.In July we were able to provide assistance to our member by establishing a recurring payment from his savings account to his credit card, and placing his credit card account into a current status by advancing the payment due date once againUnfortunately, the funds deposited into the account on a monthly basis were not sufficient to satisfy his minimum payment, and his account returned to a past due status.We attempted to contact our member by phone on multiple occasions to resolve this situation, but we were unable to reach himAdditionally, the status of his account was provided in the account statements that have been mailed to himThese statements also contain information regarding late fees assessed on the accountIn January 2016, Petty Officer ***’s direct deposit to his savings account ended altogether.Petty Officer ***’s account continues to be past dueWe would like to speak with him to explore available assistance optionsTo discuss this matter, he may call ###-###-####, extension 70811, to speak with MrGribschawWe look forward to speaking with Petty Officer ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date Sent: 3/22/12:57:PM[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I wasn't aware of signing any agreementRegards, [redacted] Regards, [redacted]
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched [redacted] ’ concern regarding her loan application at Navy Federal. Our records reflect that a loan application was submitted on July 2016, and the loan purpose was updated from personal expense to consolidation to accurately reflect the intent of the loan. The change in purpose of the loan did not have an effect on the APR initially assigned to the application. [redacted] qualified for the APR rate based on Navy Federal’s lending criteria. Our rate scale assigns a rate based on various factors, such as: an individual’s credit history, the purpose of the loan, the loan terms and the member’s current credit score. Our records indicate that the loan terms, including rate and monthly repayment amounts were reviewed with [redacted] prior to her acceptance of the loan. [redacted] called Navy Federal on July to cancel the consolidation loan. Cancellation of the loan was completed on July Janice D [redacted] , Supervisor, Loan Officer, attempted to contact [redacted] to discuss her loan application, but was unsuccessful. If [redacted] should have any questions, she may contact MsD [redacted] at ###-###-####, extension ***, between the hours of 7:a.mand 4:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Several reasons 1) I have tried all week as the response had to contact Navy Federal using the phone numberI have tried both via telephone and email I get very rude indivduals who not only reply that I put do not call from Navy Federal but they than hang upLets clear the record on that oneaccording to Federal policies I have to NOTIFY IN WRITING TELLING A COMPANY TO STOP CALLING MEI did no such thingI asked in verbal to stop calling times a dayI have this as proof as the total amount of times on my cell phone logg and billI explained that to Navy Federal that one phone call is sufficentI got the reply that its the computer doing thisAccordign to the voice messages its a human voice and computers run the way the programer and operator tells them 2) In the past two weeks I have again paid dollars to my car loan account the balance only went down dollarsThe plus the so called credit that they offered should have brought the balance down furtherI just want this resolved there is missing payments that were never credited to my account and they have never addressed the so called REFINACE that they did all on thier own without my consent or permission 3) They did finally send paperwork on achs that they claimed that I sent and I did forward to my bank howver they only sent months I have requested for a year going back to JUly Also I asked for the paperwork from the very beginning of the Car Loan that they have on fileI still have yet to receive this paperwork I am only trying to resolve this issue that should have not gotten this far out of hand I want this issue reolved ThanksRegards, [redacted]
The following references the complaint we received on October from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concern On October 2016, Brandie C***, Supervisor, Membership Operations Support, called [redacted] ; however, she was unable to leave a voice message Additional attempts to contact our member were made on October and October The membership referral promotion deposit of $was credited to our member’s savings account on October Direct deposits will post to the account in accordance with the instructions [redacted] provides to her employer, and will be available when cleared through the Automated Clearing House (ACH) system We apologize if [redacted] felt unfairly treated during a phone conversation with Navy Federal Navy Federal strives to provide exceptional service at all times and we regret that [redacted] feels she was not afforded such service Should our member have any questions, she may contact MsC [redacted] at ###-###-####, extension ***, between the hours of 9:a.mand 3:p.m., Central time, weekdays
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is just a statement of the faulty process they currently have in placeA credit inquiry should not be done until I submit the applicationNot while fill it outEither way I understand it is difficult to review banking processes and will be sure not to apply for a mortgage with a bank that works things backwards. Regards, [redacted]
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] . Navy Federal has thoroughly reviewed our member’s concerns. When a loan for a used vehicle is issued for less than $3,000.00, the maximum term limit is normally months. However, since [redacted] requested a 60-month loan and had budgeted accordingly, as a courtesy, we have adjusted his loan. The loan now reflects monthly payments of $55.63; a new Promissory Note reflecting the changes has been sent directly to our member. Should he have any questions, he may contact Janice D [redacted] , Supervisor, Loan Officer, at ###-###-####, extension ***, between 7:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] A [redacted] The complaint was assigned an ID number of [redacted] We have thoroughly reviewed Ms [redacted] ’s concerns According to our records, Ms [redacted] contacted us by telephone on January in regard to the return of an Automated Clearing House (ACH) debit that had been presented for payment to her business checking account on January and the return of a check that had been presented for payment to the checking account on January Ms [redacted] acknowledged that the return of the check was valid, but wanted to dispute the return of the ACH According to our records, the branch Member Service Representative (MSR) provided Ms [redacted] with correct information Although no Navy Federal error occurred, as a courtesy, we have refunded $to Ms [redacted] ’s checking account as reimbursement for the returned item fees charged for the return of the ACH debit and the check However, future returned item fees will not be refunded unless they were incurred due to a Navy Federal error Based on our review of the telephone recordings, we believe that both supervisors maintained a courteous attitude when speaking with Ms [redacted] , and we regret that Ms [redacted] feels otherwise Should Ms [redacted] have any questions, she may contact Jamin O***, Manager, Buckhead Branch, toll-free at ###-###-####, extension 28679, between 9:a.mand 5:p.m., Eastern time, Monday through Friday
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] J [redacted] The complaint was originally assigned an ID number of [redacted] Our pre-approval of our member’s mortgage request was based on the salary information he provided when he appliedHe advised that he would be earning $65,after leaving the militaryDuring the pre-approval process, we explained that we would need additional verification of his future salaryThe required salary information, which did not confirm the $65,figure, was not provided by Mr [redacted] until June, one month after the home inspection in question had been conductedUnder the circumstances, Navy Federal was unable to approve the mortgage and will not be refunding the non-required home inspection fee
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on February 2016, submitted by [redacted] *** We have thoroughly reviewed [redacted] ***’s concernAccording to our records, [redacted] was added as authorized user to credit card xxxx-xxxx-xxxx- [redacted] when the account was establishedHis name was removed from the account at the request of the primary account holder on October At that time, Navy Federal sent a request to the credit reporting agencies to update [redacted] ***’s credit report to show his relationship terminated from the accountWe report accurate and complete information for authorized users, and we have verified that the information is accurately reflected on the report Questions regarding this matter may be directed to Carrie M [redacted] , Legal Liaison, Consumer Servicing, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was assigned an ID number of [redacted] .? Navy Federal has thoroughly reviewed our member’s concerns.? On May 2014, Mr [redacted] took out a used vehicle loan; a copy of his signed Promissory Note is attached.? We received a fraud claim on March and investigated our member’s claim.? A letter dated May was sent to Mr [redacted] ’s address of record to advise that his claim of fraud had been denied based partially on payments having been made by Mr [redacted] via personal check and SpeedPay.? A copy of the claim letter is also attached.? ? The loan balance was charged to our reserves on June 2015; a Cease and Desist note was placed on the account on April at our member’s requestWe will not request a change to his credit report as all data reported concerning the loan is accurate.? We would like to work with Mr [redacted] to make suitable repayment arrangements.? He may call Counselor? BW [redacted] at ###-###-####, extension between 8:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on 19 December 2016 from the RevDex.com on behalf of Navy Federal member [redacted] *. ***. The complaint was assigned an ID number of [redacted] . Navy Federal has thoroughly reviewed our member’s concerns. We have confirmed that the... loans and credit card accounts issued in Mrs. ***’s name are valid debts. Each account balance was subsequently charged to our reserves due to non-payment, resulting in a loss to the credit union membership. A consolidation loan was granted to her on 22 August 2008; the balance was deemed a loss on 27 March 2014. A Checking Line of Credit (CLOC) was opened on 30 April 2007; when the account became past due, the outstanding balance was refinanced as a consumer loan. When the refinanced loan fell past due, the balance was also declared a loss on 27 March 2014. The Visa account, established for Mrs. [redacted] in May 2008, and the [redacted] account, opened in July 2008, became delinquent and the outstanding balances were also declared to be losses. The trade lines for Mrs. ***’s credit report have been reviewed and are correct. Therefore, no adjustment will be made. We report fair and accurate data to all the major credit reporting agencies and cannot remove any accurately reported information from a credit report. If she would like to make payment arrangements on her outstanding balances, Mrs. [redacted] may contact our Collections Department at ###-###-####.
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaint Our records show that on November 2016, Mr [redacted] updated his contact information via his Navy Federal Online Banking Our member added his telephone number which updated our system resulting in the generated phone calls during the period of November through December regarding his Navy Federal accounts We have removed Mr [redacted] ’s phone number from his profile and placed a note on his account to prevent future calls To avoid this situation in the future, we ask that he refrain from adding a contact number to his profile Should our member decide that he would like to discuss his accounts, he may call us at ###-###-#### and advise that he would like phone communication to resume If Mr [redacted] has any questions, he may contact Caitlin W***, Assistant Manager, Late Stage Collections, at ###-###-####, extension ***, between the hours of 8:a.mand 5:p.m., Central time, Monday through Friday
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched our member’s concerns. [redacted] called Navy Federal on May and stated she wanted to place a stop payment on check number ***. Per our member’s request, the stop payment was placed on check ***. In the process of setting up a stop payment for a check, we also request the amount of the check and payee name as this information is useful in certain cases There was no error committed by Navy Federal in this instance. Therefore, Navy Federal will not refund our member the $1,350.00. If [redacted] chooses, she may seek a refund from the contractor. Should [redacted] have any questions, she may call MsKarri C***, Resolution Specialist, Contact Center, at ###-###-####, extension ***, between the hours of 2:a.mto 10:00 a.m., Eastern time, Monday through SaturdayTell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The update has already taken place with the credit bureaus Thank you M [redacted] M [redacted] ***
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concerns. On April, Joel C***, Assistant Manager, Early Stage Collections, spoke with Mr [redacted] . As discussed in that telephone conversation, Mr [redacted] ’s credit card account had fallen past due because the automatic transfer was no longer set on our member’s account, and there were insufficient funds in his Navy Federal savings account to complete the minimum monthly paymentOur member’s credit card account has been corrected to show that the account has no delinquency history and will be reported as such to the nationwide consumer reporting agencies Mr [redacted] has asked that we again make transfers to pay his credit card account from his checking account in the future and we have made a notation in our records to begin the transfers on June 2016. Should he have any questions, our member may call MrC [redacted] at ###-###-####, extension 47607, between 8:a.mand 5:p.m., Eastern time, weekdaysTell us why here
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on October 2016, submitted by our member, [redacted] We have thoroughly researched the concerns presented in our member’s complaintThrough our review of this matter, we concluded that our representative correctly followed our procedures and conducted herself in a professional mannerWhen check numbered [redacted] was presented for payment to [redacted] ’ Navy Federal checking account on October and was returned unpaid due to non-sufficient funds, a $non-sufficient funds fee was assessed to her accountOn the same date, [redacted] request to have her fee waived was denied Per Navy Federal’s Important Disclosures, the credit union is authorized to refuse checks that exceed funds available in the checking accountA fee will be assessed in the amount shown on Navy Federal’s current Schedule of Fees and Charges for each refused check Navy Federal strives to provide efficient, accurate, and responsive service to our members at all times, and we regret that [redacted] was not satisfied with the service she received If [redacted] has any questions, she may contact Kirstie L [redacted] Supervisor, Contact Center Resolution, at [redacted] , extension ***, between the hours of 7:a.mto 3:p.m., Eastern time, Monday through Friday
From: Revdex.com of Metro Washington DCDate: Tue, Sep 13, at 4:PMSubject: Fwd: Complaint # [redacted] resolvedTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] [redacted] @***.com>Date: Tue, Sep 13, at 3:PMSubject: Complaint # [redacted] resolvedTo: [email protected] [redacted] has been resolvedMy membership was accepted today Please close this complaint.--
The following references the complaint we received on April from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] We have attempted to contact Petty Officer [redacted] to discuss his concerns, but have only been successful in leaving a messageAccording to our records, in October 2012, our member’s credit card account was past dueAfter Petty Officer [redacted] advised our representative that he had established a monthly direct deposit to his Navy Federal savings account, we advanced the due date of his credit card to place the account in a current statusBetween January and July 2015, the account was intermittently in a past due status, because the recurring deposit was not sufficient to keep his account current on a regular basis.In July we were able to provide assistance to our member by establishing a recurring payment from his savings account to his credit card, and placing his credit card account into a current status by advancing the payment due date once againUnfortunately, the funds deposited into the account on a monthly basis were not sufficient to satisfy his minimum payment, and his account returned to a past due status.We attempted to contact our member by phone on multiple occasions to resolve this situation, but we were unable to reach himAdditionally, the status of his account was provided in the account statements that have been mailed to himThese statements also contain information regarding late fees assessed on the accountIn January 2016, Petty Officer ***’s direct deposit to his savings account ended altogether.Petty Officer ***’s account continues to be past dueWe would like to speak with him to explore available assistance optionsTo discuss this matter, he may call ###-###-####, extension 70811, to speak with MrGribschawWe look forward to speaking with Petty Officer ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date Sent: 3/22/12:57:PM[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I wasn't aware of signing any agreementRegards, [redacted] Regards, [redacted]
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched [redacted] ’ concern regarding her loan application at Navy Federal. Our records reflect that a loan application was submitted on July 2016, and the loan purpose was updated from personal expense to consolidation to accurately reflect the intent of the loan. The change in purpose of the loan did not have an effect on the APR initially assigned to the application. [redacted] qualified for the APR rate based on Navy Federal’s lending criteria. Our rate scale assigns a rate based on various factors, such as: an individual’s credit history, the purpose of the loan, the loan terms and the member’s current credit score. Our records indicate that the loan terms, including rate and monthly repayment amounts were reviewed with [redacted] prior to her acceptance of the loan. [redacted] called Navy Federal on July to cancel the consolidation loan. Cancellation of the loan was completed on July Janice D [redacted] , Supervisor, Loan Officer, attempted to contact [redacted] to discuss her loan application, but was unsuccessful. If [redacted] should have any questions, she may contact MsD [redacted] at ###-###-####, extension ***, between the hours of 7:a.mand 4:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Several reasons 1) I have tried all week as the response had to contact Navy Federal using the phone numberI have tried both via telephone and email I get very rude indivduals who not only reply that I put do not call from Navy Federal but they than hang upLets clear the record on that oneaccording to Federal policies I have to NOTIFY IN WRITING TELLING A COMPANY TO STOP CALLING MEI did no such thingI asked in verbal to stop calling times a dayI have this as proof as the total amount of times on my cell phone logg and billI explained that to Navy Federal that one phone call is sufficentI got the reply that its the computer doing thisAccordign to the voice messages its a human voice and computers run the way the programer and operator tells them 2) In the past two weeks I have again paid dollars to my car loan account the balance only went down dollarsThe plus the so called credit that they offered should have brought the balance down furtherI just want this resolved there is missing payments that were never credited to my account and they have never addressed the so called REFINACE that they did all on thier own without my consent or permission 3) They did finally send paperwork on achs that they claimed that I sent and I did forward to my bank howver they only sent months I have requested for a year going back to JUly Also I asked for the paperwork from the very beginning of the Car Loan that they have on fileI still have yet to receive this paperwork I am only trying to resolve this issue that should have not gotten this far out of hand I want this issue reolved ThanksRegards, [redacted]
The following references the complaint we received on October from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concern On October 2016, Brandie C***, Supervisor, Membership Operations Support, called [redacted] ; however, she was unable to leave a voice message Additional attempts to contact our member were made on October and October The membership referral promotion deposit of $was credited to our member’s savings account on October Direct deposits will post to the account in accordance with the instructions [redacted] provides to her employer, and will be available when cleared through the Automated Clearing House (ACH) system We apologize if [redacted] felt unfairly treated during a phone conversation with Navy Federal Navy Federal strives to provide exceptional service at all times and we regret that [redacted] feels she was not afforded such service Should our member have any questions, she may contact MsC [redacted] at ###-###-####, extension ***, between the hours of 9:a.mand 3:p.m., Central time, weekdays
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is just a statement of the faulty process they currently have in placeA credit inquiry should not be done until I submit the applicationNot while fill it outEither way I understand it is difficult to review banking processes and will be sure not to apply for a mortgage with a bank that works things backwards. Regards, [redacted]
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] . Navy Federal has thoroughly reviewed our member’s concerns. When a loan for a used vehicle is issued for less than $3,000.00, the maximum term limit is normally months. However, since [redacted] requested a 60-month loan and had budgeted accordingly, as a courtesy, we have adjusted his loan. The loan now reflects monthly payments of $55.63; a new Promissory Note reflecting the changes has been sent directly to our member. Should he have any questions, he may contact Janice D [redacted] , Supervisor, Loan Officer, at ###-###-####, extension ***, between 7:a.mand 4:p.m., Eastern time, weekdays
---------- Forwarded message ----------Thank you for your excellent helpMy complaint was resolved satisfactorily
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] A [redacted] The complaint was assigned an ID number of [redacted] We have thoroughly reviewed Ms [redacted] ’s concerns According to our records, Ms [redacted] contacted us by telephone on January in regard to the return of an Automated Clearing House (ACH) debit that had been presented for payment to her business checking account on January and the return of a check that had been presented for payment to the checking account on January Ms [redacted] acknowledged that the return of the check was valid, but wanted to dispute the return of the ACH According to our records, the branch Member Service Representative (MSR) provided Ms [redacted] with correct information Although no Navy Federal error occurred, as a courtesy, we have refunded $to Ms [redacted] ’s checking account as reimbursement for the returned item fees charged for the return of the ACH debit and the check However, future returned item fees will not be refunded unless they were incurred due to a Navy Federal error Based on our review of the telephone recordings, we believe that both supervisors maintained a courteous attitude when speaking with Ms [redacted] , and we regret that Ms [redacted] feels otherwise Should Ms [redacted] have any questions, she may contact Jamin O***, Manager, Buckhead Branch, toll-free at ###-###-####, extension 28679, between 9:a.mand 5:p.m., Eastern time, Monday through Friday
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] J [redacted] The complaint was originally assigned an ID number of [redacted] Our pre-approval of our member’s mortgage request was based on the salary information he provided when he appliedHe advised that he would be earning $65,after leaving the militaryDuring the pre-approval process, we explained that we would need additional verification of his future salaryThe required salary information, which did not confirm the $65,figure, was not provided by Mr [redacted] until June, one month after the home inspection in question had been conductedUnder the circumstances, Navy Federal was unable to approve the mortgage and will not be refunding the non-required home inspection fee