[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: there was no responses giving to me in October of last year besides show O proof of identification a long with a states ID an there would be a way to reopen a ne checking an savings due to the reason the account was locked was no fault of my own being my account was hacked an compromised without my knowledgeSo whatever response that was sent was not sent to me in Korea where I tried restarting and reopening my account Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched the concerns presented in our member’s complaint. Joel C***, Assistant Manager, Early Stage Collections, attempted to reach Mr [redacted] ; however, he was only able to leave a message. Through our review of this matter, we concluded that Navy Federal has not misinformed Mr [redacted] regarding his used vehicle and personal loan accounts. However, we refunded two late payment fees of $each to his savings account as a courtesy Mr [redacted] ’s loans remain past due. Although both accounts were brought current by our Personal Finance Management staff in March, the first payments received were reverted to [redacted] Bank; should he have any questions about the return of the funds, Mr [redacted] should contact [redacted] Bank. At this time, both loans are past due and no other adjustments will be made. Furthermore, while we strive to work with our members when they encounter financial hardship, we do not provide the type of compensation requested by our member If Mr [redacted] has any questions, he may contact MrC [redacted] at ###-###-#### between 8:a.mand 5:p.m., Eastern time, Monday through Friday
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] ***? The complaint was assigned an ID number of [redacted] ? We have thoroughly researched our member’s concerns.? Counselor [redacted] attempted to contact Mr [redacted] on January 2018, but was only able to leave a voicemailAccording to our records, our member has two personal expense loans and a credit card account that were charged-off due to non-payment.? All three accounts have outstanding balances.? We appreciate our member’s continued efforts in repaying these accounts to Navy Federal? We have verified that Mr [redacted] ’s accounts are reflecting accurately with the four major credit reporting agencies and no adjustment is warranted.? We report accurate data and will not remove the accurate account sta**ses from his credit report.? However, once the balances have been paid in full, this information will be updated with the credit agencies? If Mr [redacted] has any questions, he may contact Mr [redacted] between the hours of 8:a.mand 4:p.m., Central time, weekdaysOur member has asked us for information related to our recent agreement with the Consumer Financial Protection Bureau (CFPB).? We have confirmed that he is not within the population of members eligible for compensation under the CFPB settlementTell us why here
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concernsWe investigated the member’s claim regarding the $debit A provisional credit of $was credited to her checking account and fees related to the transaction were waived Our investigation of this matter has now been completed and the provisional credit was made permanent
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly investigated our member’s concern [redacted] ’s business checking account ending in number was opened on July On February 2016, [redacted] reported a dispute with [redacted] in the amount of $679.85, due to non-receipt of credit from the merchantNavy Federal sent [redacted] a letter on February explaining that a provisional credit had been applied to her account, but may be removed should it be determined that no billing error had occurredOn February, we received a second dispute from [redacted] regarding the same merchant in the amount of $241.41; at that time we again advised [redacted] of the provisional credit Based on the information we requested and received from the merchant on [redacted] ’s behalf, we determined that no billing error had occurred. We sent subsequent notifications on March and March regarding both claims advising [redacted] that without additional information supporting her claims, we would be closing them and reversing the provisional credits in days. Due to non-receipt of supporting documentation, we reversed the provisional credits on March and March respectively, which caused her account to become overdrawn. We advised her of her negative balance via letter on April. [redacted] ’s account was charged two $fees for returned items as a result of her negative balance [redacted] credited [redacted] ’s business debit card account on July in the amount of $219.65, and Navy Federal was advised by our member that the remainder of the disputed amount was given to her by [redacted] as a [redacted] credit; therefore, the dispute has been resolvedAs a courtesy, Navy Federal refunded the returned item fees of $to her business checking account ending in 600, as well as a $miscellaneous fee that may have been charged by [redacted] as a late feeThis represents all of the fees that have been assessed to her business account [redacted] ’s business checking account remains overdrawn in the amount of $606.24; this amount was charged to our reserves as a loss to the credit union on May We would welcome the opportunity to work with our member to make payment arrangements for the remaining overdrawn balance of the accountShe may contact a Collections Counselor at ###-###-####, extension ***, between the hours of 8:a.mand 6:p.m., Eastern time, Monday through Friday The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly investigated our member’s concern [redacted] ’s business checking account ending in number was opened on July On February 2016, [redacted] reported a dispute with [redacted] in the amount of $679.85, due to non-receipt of credit from the merchantNavy Federal sent [redacted] a letter on February explaining that a provisional credit had been applied to her account, but may be removed should it be determined that no billing error had occurredOn February, we received a second dispute from [redacted] regarding the same merchant in the amount of $241.41; at that time we again advised [redacted] of the provisional credit Based on the information we requested and received from the merchant on [redacted] ’s behalf, we determined that no billing error had occurred. We sent subsequent notifications on March and March regarding both claims advising [redacted] that without additional information supporting her claims, we would be closing them and reversing the provisional credits in days. Due to non-receipt of supporting documentation, we reversed the provisional credits on March and March respectively, which caused her account to become overdrawn. We advised her of her negative balance via letter on April. [redacted] ’s account was charged two $fees for returned items as a result of her negative balance [redacted] credited [redacted] ’s business debit card account on July in the amount of $219.65, and Navy Federal was advised by our member that the remainder of the disputed amount was given to her by [redacted] as a [redacted] credit; therefore, the dispute has been resolvedAs a courtesy, Navy Federal refunded the returned item fees of $to her business checking account ending in 600, as well as a $miscellaneous fee that may have been charged by [redacted] as a late feeThis represents all of the fees that have been assessed to her business account [redacted] ’s business checking account remains overdrawn in the amount of $606.24; this amount was charged to our reserves as a loss to the credit union on May We would welcome the opportunity to work with our member to make payment arrangements for the remaining overdrawn balance of the accountShe may contact a Collections Counselor at ###-###-####, extension ***, between the hours of 8:a.mand 6:p.m., Eastern time, Monday through Friday
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] ***. The complaint was originally assigned an ID number of [redacted] Navy Federal has reviewed [redacted] ***’ concerns. We regret that our initial reply contained the incorrect account holder’s nameWe had correctly removed [redacted] ***’ name as authorized user from the MasterCard account of [redacted] and had requested that the four consumer reporting agencies update her data by removing the tradeline from her credit report. We have reviewed [redacted] ***’ credit file and verified that the credit card account has now been removed from all four agencies Should [redacted] have any additional questions, she may contact Joanna W***, Supervisor, Credit Card Servicing, at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
The company has not stated how they- Navy Federal has advocated for me as a customer and not siding with the merchantThey did nothing to assist in the resolution
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] ***. The complaint was assigned an ID number of [redacted] On July, Eisha S***, Fraud Investigation Specialist, spoke with [redacted] regarding her concerns. Although our member confirmed that she had compromised her original accounts by providing her account access information to a third party, a decision was made to lift the restrictions placed on her present accounts. [redacted] now has electronic access to her accounts and the funds on deposit. A future compromise of her account could result in restrictions being put in place again Should she have any questions, our member may contact MsS [redacted] at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
The following is in response to the complaint we received on September from the Revdex.com on behalf of [redacted] ** ***. The complaint was assigned an IDnumber of [redacted] . We have investigated our member’s concerns and determined that adjustments to the information we provided to the credit bureaus were warranted. Therefore, we have requested that [redacted] , [redacted] , [redacted] and [redacted] delete loan number [redacted] from our member’s credit bureau report. The credit bureaus may take up to days to make corrections to their recordsFollquestions should be directed to Kathryn B***, Supervisor, Consumer Loan Servicing, by calling ###-###-#### between the hours of 8:00 a.mand 4:p.m., Eastern time, Monday through Friday.
The following references the complaint we received on October from the Revdex.com on behalf of Navy Federal member [redacted] ***. The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concern. On October 2016, Mr [redacted] applied for a 100% Financing First Mortgage loan via Navy Federal Online BankingDuring the online application process, our Loan Fee Disclosure is presented to the applicant(s) and their consent is required in order to continue. The disclosure regarding potential Credit Bureau Report fee refunds only applies to applications for Home Equity Lines of Credit. Unfortunately, this disclosure does not apply to the loan type that Mr [redacted] applied for. The fee Mr [redacted] paid is charged by the credit reporting agencies for the credit report. Navy Federal does not make a profit from this fee Should Mr [redacted] have any questions, he may contact Ann C [redacted] , Regional Manager, Field Mortgage, at ###-###-####, extension 21036, between the hours of 8:a.mand 5:p.m., Eastern time, weekdays
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:i requested Navy Federal to provide me with the exact account numbers on all my lines before they sold the debt to [redacted] Please send me account details on all my lines so my attorney can review them since this is no longer an investigation I request them with in seven daysRegards, [redacted]
The following references the complaint we received on March from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of Navy Federal has reviewed our member’s concerns. On March, Jeffrey G [redacted] , Supervisor, Consumer Portfolio, contacted [redacted] to discuss her loan account. We worked with our member to resolve her concern, and we confirmed that the interest rate on her loan is 3.59% per annum.
The following references the complaint we received on November from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] .Navy Federal has thoroughly reviewed our member’s concerns Robert S [redacted] , Assistant Vice President, Security Operations Center, attempted to reach [redacted] ; however, he was only successful in leaving a message We determined that the restrictions placed on [redacted] ’s account were incorrect given the circumstances surrounding the return of the checks which she deposited to her account The restrictions she questioned have been lifted She now has access to her accounts via her [redacted] Check Card and Navy Federal Online Account Access To compensate for any inconvenience the account restrictions caused, a gift card has been provided to [redacted] .Should she have any questions, [redacted] may call Mr S [redacted] at ###-###-#### between 8:a.mand 5:p.m., Eastern time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on November 2015, submitted by our member, [redacted] We have thoroughly researched [redacted] ’s concerns regarding his used vehicle loan Navy Federal will continue to work with our member to resolve this matter and, as a matter of member service, there will be no further financial obligation under this loan If our member has any questions, he may contact Carrie M [redacted] , Legal Liaison, Consumer Servicing, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following is in response to the complaint we received on August from the Revdex.com on behalf of [redacted] The complaint was assigned an ID number of [redacted] .When applying for a Navy Federal mortgage loan account through a counselor or online, permission must be received from the applicant before a credit bureau report is orderedAn online mortgage application will alert the member when he or she is at a point that a credit bureau report will be pulledThe process will not move forward unless the "ok" button is selectedOur counselors obtain verbal permission from our members and note the member’s account as such when taking a mortgage applicationFollquestions should be directed to Kevin D***, Assistant Manager, Real Estate Lending, by calling ###-###-#### between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on March from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched our member’s concerns. Patrick W**, Supervisor, Collections, contacted [redacted] on March to advise that a thorough review of his credit card account was conducted. [redacted] contacted our office on November 2017, December 2017, and January to request payments to his Platinum [redacted] credit card account from a [redacted] checking account. We reviewed our telephone calls and verified that our Member Service Representative confirmed the requested account number with our member. However, the payments were returned reflecting an invalid checking account number from [redacted] ***, and an email notification was sent to our member’s email address of record informing him of the rejected transfer. It is the responsibility of the cardholder to contact us immediately to provide the correct information to prevent further returned payments. We have reviewed our member’s Navy Federal tradelines with the four nationwide credit reporting agencies and verified his accounts are reporting correctly. Navy Federal reports accurate data to the credit reporting agencies and will not request removal of valid information If [redacted] has any questions, he may contact Thi T*, Business Operation Specialist, at [redacted] , extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on June from the Revdex.com on behalf of [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly investigated the concern. On June 2016, Lisa T [redacted] , Supervisor, Membership, spoke with [redacted] and explained the membership application process to herMsT [redacted] noted that her brother would need to call Navy Federal in order to see how he could sponsor her as a new member. MsT [redacted] also discussed options of other potential sponsors for [redacted] ; however, it was determined that currently her brother is [redacted] ’s only potential connection to our field of membership Should [redacted] have further questions, she may call MsT [redacted] at ###-###-####, extension ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: there was no responses giving to me in October of last year besides show O proof of identification a long with a states ID an there would be a way to reopen a ne checking an savings due to the reason the account was locked was no fault of my own being my account was hacked an compromised without my knowledgeSo whatever response that was sent was not sent to me in Korea where I tried restarting and reopening my account Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The following references the complaint we received on May from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched the concerns presented in our member’s complaint. Joel C***, Assistant Manager, Early Stage Collections, attempted to reach Mr [redacted] ; however, he was only able to leave a message. Through our review of this matter, we concluded that Navy Federal has not misinformed Mr [redacted] regarding his used vehicle and personal loan accounts. However, we refunded two late payment fees of $each to his savings account as a courtesy Mr [redacted] ’s loans remain past due. Although both accounts were brought current by our Personal Finance Management staff in March, the first payments received were reverted to [redacted] Bank; should he have any questions about the return of the funds, Mr [redacted] should contact [redacted] Bank. At this time, both loans are past due and no other adjustments will be made. Furthermore, while we strive to work with our members when they encounter financial hardship, we do not provide the type of compensation requested by our member If Mr [redacted] has any questions, he may contact MrC [redacted] at ###-###-#### between 8:a.mand 5:p.m., Eastern time, Monday through Friday
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] ***? The complaint was assigned an ID number of [redacted] ? We have thoroughly researched our member’s concerns.? Counselor [redacted] attempted to contact Mr [redacted] on January 2018, but was only able to leave a voicemailAccording to our records, our member has two personal expense loans and a credit card account that were charged-off due to non-payment.? All three accounts have outstanding balances.? We appreciate our member’s continued efforts in repaying these accounts to Navy Federal? We have verified that Mr [redacted] ’s accounts are reflecting accurately with the four major credit reporting agencies and no adjustment is warranted.? We report accurate data and will not remove the accurate account sta**ses from his credit report.? However, once the balances have been paid in full, this information will be updated with the credit agencies? If Mr [redacted] has any questions, he may contact Mr [redacted] between the hours of 8:a.mand 4:p.m., Central time, weekdaysOur member has asked us for information related to our recent agreement with the Consumer Financial Protection Bureau (CFPB).? We have confirmed that he is not within the population of members eligible for compensation under the CFPB settlementTell us why here
The following references the complaint we received on January from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concernsWe investigated the member’s claim regarding the $debit A provisional credit of $was credited to her checking account and fees related to the transaction were waived Our investigation of this matter has now been completed and the provisional credit was made permanent
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly investigated our member’s concern [redacted] ’s business checking account ending in number was opened on July On February 2016, [redacted] reported a dispute with [redacted] in the amount of $679.85, due to non-receipt of credit from the merchantNavy Federal sent [redacted] a letter on February explaining that a provisional credit had been applied to her account, but may be removed should it be determined that no billing error had occurredOn February, we received a second dispute from [redacted] regarding the same merchant in the amount of $241.41; at that time we again advised [redacted] of the provisional credit Based on the information we requested and received from the merchant on [redacted] ’s behalf, we determined that no billing error had occurred. We sent subsequent notifications on March and March regarding both claims advising [redacted] that without additional information supporting her claims, we would be closing them and reversing the provisional credits in days. Due to non-receipt of supporting documentation, we reversed the provisional credits on March and March respectively, which caused her account to become overdrawn. We advised her of her negative balance via letter on April. [redacted] ’s account was charged two $fees for returned items as a result of her negative balance [redacted] credited [redacted] ’s business debit card account on July in the amount of $219.65, and Navy Federal was advised by our member that the remainder of the disputed amount was given to her by [redacted] as a [redacted] credit; therefore, the dispute has been resolvedAs a courtesy, Navy Federal refunded the returned item fees of $to her business checking account ending in 600, as well as a $miscellaneous fee that may have been charged by [redacted] as a late feeThis represents all of the fees that have been assessed to her business account [redacted] ’s business checking account remains overdrawn in the amount of $606.24; this amount was charged to our reserves as a loss to the credit union on May We would welcome the opportunity to work with our member to make payment arrangements for the remaining overdrawn balance of the accountShe may contact a Collections Counselor at ###-###-####, extension ***, between the hours of 8:a.mand 6:p.m., Eastern time, Monday through Friday The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly investigated our member’s concern [redacted] ’s business checking account ending in number was opened on July On February 2016, [redacted] reported a dispute with [redacted] in the amount of $679.85, due to non-receipt of credit from the merchantNavy Federal sent [redacted] a letter on February explaining that a provisional credit had been applied to her account, but may be removed should it be determined that no billing error had occurredOn February, we received a second dispute from [redacted] regarding the same merchant in the amount of $241.41; at that time we again advised [redacted] of the provisional credit Based on the information we requested and received from the merchant on [redacted] ’s behalf, we determined that no billing error had occurred. We sent subsequent notifications on March and March regarding both claims advising [redacted] that without additional information supporting her claims, we would be closing them and reversing the provisional credits in days. Due to non-receipt of supporting documentation, we reversed the provisional credits on March and March respectively, which caused her account to become overdrawn. We advised her of her negative balance via letter on April. [redacted] ’s account was charged two $fees for returned items as a result of her negative balance [redacted] credited [redacted] ’s business debit card account on July in the amount of $219.65, and Navy Federal was advised by our member that the remainder of the disputed amount was given to her by [redacted] as a [redacted] credit; therefore, the dispute has been resolvedAs a courtesy, Navy Federal refunded the returned item fees of $to her business checking account ending in 600, as well as a $miscellaneous fee that may have been charged by [redacted] as a late feeThis represents all of the fees that have been assessed to her business account [redacted] ’s business checking account remains overdrawn in the amount of $606.24; this amount was charged to our reserves as a loss to the credit union on May We would welcome the opportunity to work with our member to make payment arrangements for the remaining overdrawn balance of the accountShe may contact a Collections Counselor at ###-###-####, extension ***, between the hours of 8:a.mand 6:p.m., Eastern time, Monday through Friday
This is in reference to the follcomplaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] ***. The complaint was originally assigned an ID number of [redacted] Navy Federal has reviewed [redacted] ***’ concerns. We regret that our initial reply contained the incorrect account holder’s nameWe had correctly removed [redacted] ***’ name as authorized user from the MasterCard account of [redacted] and had requested that the four consumer reporting agencies update her data by removing the tradeline from her credit report. We have reviewed [redacted] ***’ credit file and verified that the credit card account has now been removed from all four agencies Should [redacted] have any additional questions, she may contact Joanna W***, Supervisor, Credit Card Servicing, at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
The company has not stated how they- Navy Federal has advocated for me as a customer and not siding with the merchantThey did nothing to assist in the resolution
The following references the complaint we received on July from the Revdex.com on behalf of Navy Federal member [redacted] ***. The complaint was assigned an ID number of [redacted] On July, Eisha S***, Fraud Investigation Specialist, spoke with [redacted] regarding her concerns. Although our member confirmed that she had compromised her original accounts by providing her account access information to a third party, a decision was made to lift the restrictions placed on her present accounts. [redacted] now has electronic access to her accounts and the funds on deposit. A future compromise of her account could result in restrictions being put in place again Should she have any questions, our member may contact MsS [redacted] at ###-###-####, extension ***, between 7:a.mand 3:p.m., Central time, weekdays
The following is in response to the complaint we received on September from the Revdex.com on behalf of [redacted] ** ***. The complaint was assigned an IDnumber of [redacted] . We have investigated our member’s concerns and determined that adjustments to the information we provided to the credit bureaus were warranted. Therefore, we have requested that [redacted] , [redacted] , [redacted] and [redacted] delete loan number [redacted] from our member’s credit bureau report. The credit bureaus may take up to days to make corrections to their recordsFollquestions should be directed to Kathryn B***, Supervisor, Consumer Loan Servicing, by calling ###-###-#### between the hours of 8:00 a.mand 4:p.m., Eastern time, Monday through Friday.
The following references the complaint we received on October from the Revdex.com on behalf of Navy Federal member [redacted] ***. The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly reviewed our member’s concern. On October 2016, Mr [redacted] applied for a 100% Financing First Mortgage loan via Navy Federal Online BankingDuring the online application process, our Loan Fee Disclosure is presented to the applicant(s) and their consent is required in order to continue. The disclosure regarding potential Credit Bureau Report fee refunds only applies to applications for Home Equity Lines of Credit. Unfortunately, this disclosure does not apply to the loan type that Mr [redacted] applied for. The fee Mr [redacted] paid is charged by the credit reporting agencies for the credit report. Navy Federal does not make a profit from this fee Should Mr [redacted] have any questions, he may contact Ann C [redacted] , Regional Manager, Field Mortgage, at ###-###-####, extension 21036, between the hours of 8:a.mand 5:p.m., Eastern time, weekdays
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:i requested Navy Federal to provide me with the exact account numbers on all my lines before they sold the debt to [redacted] Please send me account details on all my lines so my attorney can review them since this is no longer an investigation I request them with in seven daysRegards, [redacted]
The following references the complaint we received on March from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of Navy Federal has reviewed our member’s concerns. On March, Jeffrey G [redacted] , Supervisor, Consumer Portfolio, contacted [redacted] to discuss her loan account. We worked with our member to resolve her concern, and we confirmed that the interest rate on her loan is 3.59% per annum.
The following references the complaint we received on November from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] .Navy Federal has thoroughly reviewed our member’s concerns Robert S [redacted] , Assistant Vice President, Security Operations Center, attempted to reach [redacted] ; however, he was only successful in leaving a message We determined that the restrictions placed on [redacted] ’s account were incorrect given the circumstances surrounding the return of the checks which she deposited to her account The restrictions she questioned have been lifted She now has access to her accounts via her [redacted] Check Card and Navy Federal Online Account Access To compensate for any inconvenience the account restrictions caused, a gift card has been provided to [redacted] .Should she have any questions, [redacted] may call Mr S [redacted] at ###-###-#### between 8:a.mand 5:p.m., Eastern time, weekdays
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on November 2015, submitted by our member, [redacted] We have thoroughly researched [redacted] ’s concerns regarding his used vehicle loan Navy Federal will continue to work with our member to resolve this matter and, as a matter of member service, there will be no further financial obligation under this loan If our member has any questions, he may contact Carrie M [redacted] , Legal Liaison, Consumer Servicing, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following is in response to the complaint we received on August from the Revdex.com on behalf of [redacted] The complaint was assigned an ID number of [redacted] .When applying for a Navy Federal mortgage loan account through a counselor or online, permission must be received from the applicant before a credit bureau report is orderedAn online mortgage application will alert the member when he or she is at a point that a credit bureau report will be pulledThe process will not move forward unless the "ok" button is selectedOur counselors obtain verbal permission from our members and note the member’s account as such when taking a mortgage applicationFollquestions should be directed to Kevin D***, Assistant Manager, Real Estate Lending, by calling ###-###-#### between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on March from the Revdex.com on behalf of Navy Federal member [redacted] . The complaint was assigned an ID number of [redacted] We have thoroughly researched our member’s concerns. Patrick W**, Supervisor, Collections, contacted [redacted] on March to advise that a thorough review of his credit card account was conducted. [redacted] contacted our office on November 2017, December 2017, and January to request payments to his Platinum [redacted] credit card account from a [redacted] checking account. We reviewed our telephone calls and verified that our Member Service Representative confirmed the requested account number with our member. However, the payments were returned reflecting an invalid checking account number from [redacted] ***, and an email notification was sent to our member’s email address of record informing him of the rejected transfer. It is the responsibility of the cardholder to contact us immediately to provide the correct information to prevent further returned payments. We have reviewed our member’s Navy Federal tradelines with the four nationwide credit reporting agencies and verified his accounts are reporting correctly. Navy Federal reports accurate data to the credit reporting agencies and will not request removal of valid information If [redacted] has any questions, he may contact Thi T*, Business Operation Specialist, at [redacted] , extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, weekdays
The following references the complaint we received on June from the Revdex.com on behalf of [redacted] . The complaint was assigned an ID number of [redacted] Navy Federal has thoroughly investigated the concern. On June 2016, Lisa T [redacted] , Supervisor, Membership, spoke with [redacted] and explained the membership application process to herMsT [redacted] noted that her brother would need to call Navy Federal in order to see how he could sponsor her as a new member. MsT [redacted] also discussed options of other potential sponsors for [redacted] ; however, it was determined that currently her brother is [redacted] ’s only potential connection to our field of membership Should [redacted] have further questions, she may call MsT [redacted] at ###-###-####, extension ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]