Tire Discounters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Jim B***, the regional manager, spoke with Mr [redacted] and told him to give us a call when he gets back from Florida and we would be happy to figure out what is going on with the TPMSMr [redacted] is upset tpms light is onWe think it could be bad sensorJim called the customer and told him when he returns from his trip that we will take a look at the vehicleWe spoke with the store and they will make the customer a priority when he returnsHe will call us when he returns from his trip

[redacted] and team were working directly with [redacted] father in this case, per the father's instructionTo recap, we only put brake calipers on the vehicleThis is completely unrelated to the oil issues they are havingThe father has admitted to us that they were aware of leaksPlease see attached signed document from both the GM and techs on duty stating that they did not touch the oil when completing the brake jobWe are not responsible for any of the damage [redacted] is claimingPlease consider this our final response on this matterThank you, [redacted]

[redacted] was charged based off company guideline [redacted] approved all repairs and costs before work was completedWe understand that [redacted] would like a refund on the difference of the aftermarket fuel pump price and our priced fuel pumpWe are not willing to offer a refundAll policies were followedThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am willing to accept a $reimbursement for the center caps which is half of my initial requestThis is provided that in addition I receive a refund for my installation cost as well as the mark up cost Tire Discounters puts on the tires Regards, [redacted]

Respectfully Tire Discounters has not changed its position on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I appreciate that I will be getting my refund in 3-business days, but they've been telling me that I would be getting it for at least weeks now I left messages a few weeks ago, and I didn't hear a responseI called last week and they said they would call me back later that day, they did notI called again last week and left a messageOn Friday, I finally left a message that if they didn't get back to me within hours, I would contact you, which I did, so they were incorrect in saying that they told me 3-business days before I filed this complaintThis will be resolved when I actually have my refund Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The vehicle was left in the care of TD over night on TD's property therefore TD's responsibilityI have never had any issues with the ignition switch beforeAs I was told by the employee of TD to use comen sense, comen sense would tell you just because you didn't pull it in your shop doesn't mean something could have happened to itThis is the last message that will be sentIf it does not get resolved I will be taking legal actionAll I ask is that TD takes responsibility and pays for the damage that was done and the repairs that were needed Regards, [redacted] ***

Again Tire Discounters gave the customer a free alignment certificationthey are free to come in any time and receive an alignment free of chargeWe are still willing to offer a free oil change for frustrationHowever we will not be offering any other type of compensationWe apologize for the inconvenience this has caused

The Regional Manager, [redacted] spoke with customer on 12/2/He apologized to Mr [redacted] and expressed how he would like to make it right He also explained the procedures in place to prevent multiple calls to customers and the perception of diggingFor customer satisfaction [redacted] authorized installation of front axles, rear wheel bearing and battery at no chargeCustomer is paying the total amount of initial estimate to repair vehicle of $ Let us know if you need anything further to update this ticket or take care of Mr [redacted]

Thank you for bringing this to our attention The Assistant Regional Manager for the store has been working with the customer on this matter Here is documentation from him, “contacted customer on 8/1/and apologized for the miscommunication and the price differenceAfter speaking with the customer, offered to assist with the tires at the price quoted of after her 5% discount and the $off.” He also put this as the customer response, “Customer thanked Don for the call and appreciated the quote being honoredCustomer looking into scheduling an appointment at store to have the tires installed and service completed at the price quoted.” Let us know if you need anything further to update this ticket or take care of [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again let me write plain in english so that the business can better understand my complaint The store manager and I agreed to the amount of $ I never received that I received a store credit of $ I do not want store credit I did use store credit to buy the tires and road hazard with store credit I used a credit card.I want the whole amount as agreed by myself and the store manager in cash, cashiers check or another form of credit not to include the store credit I will be happy to return the store credit as I didn't pay in store credit, I paid by credit card if asked to do so Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I never agreed to bring my car back to that Tire Discounters I asked them to give me my old tires back so I could go somewhere and get tires where they know what they are doing, after all they have had three chances to fix the problem with no results They refused my request

After reviewing [redacted] case, the store had over charged system by oz, resulting in compressor malfunctionShe is bringing the vehicle to store for full diagnostics and estimateNeeded repairs will be quoted without the cost of compressor and charging which we will coverStore will assume cost of compressor [redacted] is happy with the resolution and appreciated the concernPlease let us know if there is anything additional neededBest, [redacted] , Customer Service

Tire Discounters would like to formally apologize for any inconvenience this has causedWe take claims like these very seriouslyUpon further investigationWe cannot confirm or deny weather or not the stud was broken when the vehicle came into our locationWe are willing to pay for the labor if the customer is willing to pay for the partsPlease let us know when the best time would be to have your vehicle brought into be repaired

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Hello as far as amout time it's winter time who goes out and lays in snow to check for damage when you are suppose to trust them! So I went to them as soon as I discovered damages As far as [redacted] they had vehicle for electrical issue with wipers and replaced a switch under dash and they had no reason to lift vehicle! As far as appointment with Mr ***He cancilex at last minute we was on our way and he said he just had a root canal and couldn't make it they are dragging there feet!that's why I am becoming irate and yes I did say I was going to make up sign and I still will do that !.it's my right they have done nothing but lie to me and this has been going on to long they did this and I will not accept anything less than payment for damages ! I will exercise my right to protest and free speech to let everyone know how they are !.we was unable to make it to meet them yesterday cause my work schedule so I guess they expect us to work around there schedule!

Tire discounters is processing a refund in the amount of $back to the customer Visa cardWe apologize for any inconvenience this has causedThe store has confirmed the return of the tires and we will be sending the back to Michelin under a manufacture defect.Additional information received from the business on 1/9/at 1:pm:Good Afternoon,Our operations Department just came back to me that in order for the customer to get a refund we will need a Signed release of claims that is attached.Thank you,Shawn K [redacted] |One Number Senior Customer Service RepresentativeEKemper Road|Cincinnati, Ohio 45241Office: [redacted] |Desk: [redacted] Email: [redacted]

Customer happens to be a neighbor of an employee at our Smyrna, TN locationCustomer has replaced multiple parts on engine for coolant issue before tire discounters touched vehicleCustomer attempted to fix temperature gauge himselfOn 2/21/The Dodge Ram was brought in, invoice # [redacted] Mileage 197,Customer stated the temperature gauge wasn't workingTire discounters repaired vehicle and got the gauge back working again for the customerThe customer has since brought back the vehicle twice for coolant leaksboth times the leaks from something the customer had tried to repair himselfTire Discounters repaired the leaks, but made him aware we will not continue to repair his mistakes for freeTire discounters would like to help the customer repair his vehicle, however our work in not warranted if someone other than Tire discounters touched the vehicleMr [redacted] is welcome to bring the vehicle back and Tire Discounters will inspect the vehicle and give the customer an estimate to repair the vehicleMr [redacted] will be required to sign a Release of claims stating Tire Discounters is not responsible after the vehicle leaves out locationIf he decides to have Tire Discounters repair his vehicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I had initially told the guy at the front desk of the store on Nicholasville Road that if both tires need to be replaced then to do so;therefore, I did not decline as statedAs a professional, they should have examined the other tire when they had it loose (assuming to rotate the front tires to the back as they said they would if they only needed to replace one tire , but never did) Manager of store on New Circle Road had interactions nor was there when I was at initial appointment on Nicholasville Road, and came to roadside in defensive mannerLug nut popped off on the way to destination, since they rushed to put it back on (which I saw through the glass) and tire came off before I could get to my destination after they were they last ones to handle the front tires, which could have killed me or someone else Regards, [redacted]

Tire Discounters received a letter from [redacted] on 3/10/We attempted to contact [redacted] on 3/11/11:17amNumber was provided in the letter from [redacted] [redacted] never respondedWe attempted to contact [redacted] again on 3/13/8:48amAgain still no response from *** [redacted] Tire Discounters operations department investigated the claim form [redacted] Tire Discounters found no fault in the [redacted] location for excessive mark upAll of Tire Discounters markup policies we followedWe apologize for any inconvenience this has caused on [redacted] Tire Discounters is denying the claim on excessive markup