Tire Discounters

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is clear from the business's response that they confirm my complaint but are unwilling to correct the mistakeThis is unacceptable and is a clear case of fraud that I will not toleratePlease advise on my next course of action Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** I'm the on who made the appointment and I'm the one who is paying for it so the details of any additional charges should have been explained to me

[redacted] came into our store to have her tires inspectedAfter the inspection we replaced two of the customers tire free of charge to correct her noise complaintCustomer left happyPlease confirm with customer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I disagree. The proof I provided states clearly on invoice # [redacted] , "FIXED BALL JOINTS A MONTH AGO RIGHT SIDE THOUGHT IT WOULD FIX THE PROBLEM HEARING THE NOISE AGAIN TEST DRIVE." Attached to that is the work order # [redacted] , which shows an estimate for the shocks and struts, and these are both dated 4/5/16. The invoice for the shocks and struts is # [redacted] , and it's dated 4/6/16 and it shows the shocks and struts being purchased. YOUR LOGIC IS FLAWED. YOUR ESTIMATE SAYS THAT THERE WAS STILL A PROBLEM AND THAT YOU HAD ALREADY FIXED THE BALL JOINT (DRIVER'S SIDE), ETC. AND I WAS STILL HEARING THE SAME NOISE. THEN IN SEPTEMBER, MIKE P [redacted] TELLS ME THAT THE PROBLEM WAS WITH THE PASSENGER SIDE BALL JOINT AND BALL BEARINGS WHICH YOU REPAIRED. THE PART OF MY COMPLAINT THAT YOU ARE NOT ADDRESSING IS THAT IT WAS CLEAR THAT YOUR WALTON LOCATION TOLD US THAT THE FIX FOR THE NOISE WE WERE HEARING WAS TO REPLACE THE SHOCKS AND STRUTS AS PER THE ESTIMATE AND INVOICE THEY GAVE US. IF YOUR POSITION IS THAT THEY DIDN'T PUT IT ON THE INVOICE WHERE WE MADE THE PURCHASE, THEN AGAIN, YOUR LOGIC IS FLAWED. THAT LOCATION, ACCORDING TO YOU SHAWN, HAD A LOT OF MESSED UP PAPERWORK BECAUSE THAT IS WHAT YOU AND SUSAN TOLD ME LAST FALL (SEPTEMBER 2016) WHEN YOU HELPED ME RESOLVE THIS PROBLEM BEFORE. MY COMPLAINT IS THAT YOUR WALTON LOCATION PUT ON SHOCKS AND STRUTS TO FIX A PROBLEM AND YET, HERE AGAIN, YOU ADMITTED THAT THE PROBLEM STILL WASN'T FIXED BECAUSE YOU REPAIRED THE PASSENGER SIDE AGAIN IN MAY 2017. DON'T RESPOND WITH WHAT YOU ARE NOT GOING TO DO, TELL ME WHAT YOUR LOGIC IS. HOW DO YOU SAY THAT THE SHOCKS AND STRUTS WEREN'T PUT ON DUE TO THE FACT THAT WE WERE STILL COMPLAINING ABOUT A NOISE THAT YOUR WALTON LOCATION SUPPOSEDLY FIXED???? **I WILL NOT ACCEPT ANYTHING LESS THAN A FULL REFUND ON THE SHOCKS AND STRUTS AND IF YOU DON'T AGREE TO THAT, THEN I WILL PURSUE THIS COMPLAINT WITH ANY OTHER ORGANIZATION, AGENCY, SOCIAL MEDIA, THE LOCAL NEWS, OR PERHAPS SEEK LEGAL COUNSEL. I WILL CONTINUE TO FIGHT THIS BECAUSE YOUR COMPANY WAS DECEPTIVE IN THEIR REPAIR PRACTICES AND THE INVOICE I HAVE PROVIDED TWICE CLEARLY STATES THE REASON THEY GAVE ME A REPAIR ESTIMATE FOR THE SHOCKS AND STRUTS WAS BECAUSE OF THE NOISE I CONTINUED TO HEAR AND COMPLAIN ABOUT WHICH YOU CLAIMED TO FIX ON MORE THAN ONE OCCASION, INCLUDING MOST RECENTLY. [redacted] [redacted] ***

We reviewed the situation with *** The decision was made for him to bring the rotors to the store and allow us to remove one wheel to check the size of the old rotors we put on the truck If they are all the same size, we own him nothing and [redacted] was completely wrong in their diagnosis If one of the rotors is smaller, it proves we did install the incorrect size and owe him the remaining b***ce of the invoice, which would end up being $ Let us know if you need anything further to update this ticket or take care of Mr***

We hav turn it over to a lawyer to handle, no need for the Revdex.com assist in his matter

Again....Tire Discounters would like to formally apologize for any inconvenience this has causedWe take claims like these very seriouslyUpon further investigationWe cannot confirm or deny weather or not the stud was broken when the vehicle came into our locationWe are willing to pay for the labor if the customer is willing to pay for the partsPlease let us know when the best time would be to have your vehicle brought into be repaired

We are sorry for what appears to be a misunderstanding on how the TD Credit Card works with the deferred interest Explanation of the process was included in the paperwork the customer received with the card We as well have included a simplified explanation on invoices for which the TD Credit card is used for payment (see attached copy of the customer’s invoice) As a result, Tire Discounters will not accept responsibility in this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This business is completely negligent and dishonest in everything that they have been portraying to meI have compiled a great deal of evidence in this case and it is absolutely impossible for any party to be at fault in this instance except for Tire Discounter'sA mediation session would be a complete waste of time as these incompetent liars have been sticking to their 'we haven't done anything wrong' story from the startONLY after the Revdex.com have sided with me and explained the insurmountable evidence against TD were they then open to a mediation session I'm taking these fools to courtIf my Father would not have paid the huge bill to fix my car I would have been without my vehicle for STRAIGHT WEEKS waiting on a darned phone call from TD Regards, [redacted]

As stated previously we cannot confirm or deny weather or not the stud was broken at our location which is why we are willing to split the differenceIf you pay for the part we will pay for the laborThis is the best and only offer Tire Discounters is willing to offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On 12-I received a call from regional manager [redacted] in response to my complaintHe asked me what could he do for me to resolve this matterI stated that I wanted full refund for the tires and wheel bearing and hub assemblyI explained to him that prior to having them put the new tires on my vehicle, my car had no issues with the steering or any other mechanical or suspension issues and when I drove away the car had a lot of wobble in the steering wheelI referred him back to the complaint but I sensed that he didn’t have any interestHe responded with, "would it be ok if he starts by putting new tires on the car"? I stated not Michelins and he congratulated me for being the first to complain about a Michelin Tire to himI told him my concern with him having someone work on my car from his company was if they would be competent enough to fix my car He stated forsure and that he has certified mechanics at his storesI asked which one did he suggest that I take it to and he said anyone I wantedI stated that I would prefer that he tell me which one that he thought would be best to and he answered, "how about my Harrison location, because it was close to me"? I said that would be fineHe said he would call me back at 10:a.mthe next day with a time to have the work doneI did not receive his call I called him at 2:p.mon this dayHe scheduled me for 12-11-at 8: a.mfor work to be done at the Harrison locationI called Ron back on this day and asked him what tire was he offering me...he stated that two of these three will be at the store for me to choose from1) Pirelle Cinturato2) Avid Touring3) Avid Accend Regards, Lou [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: In reference to complaint ID [redacted] , their responses are close enough for meI do not recall the oil change being that price but it's close, yes, we could tell they did that partIt would've saved us all some time and trouble if they would've fixed this pricing then instead of laterTire Discounters is a name we've come to trust over the years and this was just bad customer service, don't charge for things they can't fix! They should've thrown in the oil change because of all the trouble, time and aggravation this caused Regards, [redacted] ***

Mr [redacted] came in on 2/5/and purchased Michelin tiresAt that time the Michelin tires requested were $per tireThere was a $instant savings off a set of Michelin's as wellMr [redacted] was given $off the set to price match ***sHe was also given a $off for disposalOn top of the $instant savingsIn total Mr [redacted] got $in discounts $instant savings, $for the disposal, and $to price match ***s at $per tireMr [redacted] was given exactly what he asked forHe asked us to price match ***s and we did soTire Discounters apologizes for any inconvenience this has caused, but no further discounts or refunds will be provided

As we have mentioned previously, the area of responsibility we believe we own to correct is the situation with the wheel covers and our offer there remains the same As for the tires, we believe that issue has been resolved by the tire replacement, so we do not believe there is any further action needed concerning them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Attached is the estimate to repair my car from [redacted] 's Auto Repair I have left [redacted] at tire discounters several messages and have not gotten a response at this pointAt this point I do not feel safe driving my car and am afraid that if I were to continue to drive my car with these damages it would only cause more problems to the car if not God forbid something worse Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[redacted] brought the rotor [redacted] gave him We ordered another rotor from [redacted] with the same part number as the ones we installed that [redacted] removed The rotor that we ordered from [redacted] is the exact same size as the rotor that [redacted] put on the truckThe rotor he brought in that [redacted] gave him was smallerHe also sent us photos of the brake pads If the rotors were indeed too small for the vehicle, the brake pads would have a ridge on them where the pad failed to come in contact with the rotor The attached photo of the pads from the customer show no unusual pad wear Based on the results of this investigation and the evidence presented, Tire Discounters does not accept responsibility for the complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I have no idea how Tire discounters can say that the rotors are correctTheir own man and I proved that they were wrong , with a tape measure at the storeI called Susan while I was standing there and their own man said that the rotors were smaller than the OEM rotors that they took offDo I need to send a picture of the OEM rotors and the ones they put on? They NEED to do what is rightI am confused of how they can make that claim when it is that obviousThis is not acceptable to me

A refund request was submitted on 3/24/ Yesterday it was completed and a check sent to the customer (copy attached) We have called the customer to update him so he can be looking out for it in the mail Let us know if you need anything further to update this ticket or take care of MrGaddis Thank you for alerting us and allowing us the chance to connect