Tire Discounters

We followed up with the other shopThey road force balanced the front tires, and came to the assumption that they were out of round due to the readings they were gettingWe do not agree based on our observationsThe customer prompted the "out of round" scenario to that store, and their technicians weren't able to identify the initial causeAll said, we took back Michelin tires that were/are still in great shape, replaced them with brand new Yokohama tiresWe also inspected the vehicle several times, and explained to the customer more than once that this is not a tire issueThere is nothing further we can do for Mr [redacted] Thank you, [redacted]

Tire Discounters has inspected Mr [redacted] ’s vehicle to identify or diagnose the customer’s complaint We have also gone to many lengths including multiple tires and wheels to resolve the matter, but the Customer is not satisfied Tire Discounters will be happy to review any documentation Mr [redacted] provides from a third party and review with our ASE certified Master technicians to reach a fair resolution

Mr [redacted] brought in a rotor to our store that [redacted] allegedly removed from his vehicle and did compare this part with a Tire Discounter technician and yes the part was smaller than the OEM rotor that [redacted] had installed on his vehicle Tire Discounters order the exact part we ordered and placed on his truck in March of ( [redacted] part number Gld Rotor front) Our technician compared this part with the OEM rotor that [redacted] installed on the vehicle and it was the exact size Tire Discounters investigated further and reviewed photos of his brake pads If the rotors were indeed too small for the vehicle, and driven on for 19,miles, the brake pads would have a ridge on them where the pad failed to come in contact with the rotorThe attached photo of the pads from the customer show no unusual pad wear Based on the results of this investigation and the evidence presented, Tire Discounters does not accept responsibility for the complaint Tire Discounters has come to the conclusion that the rotor Mr [redacted] brought into our store for comparison was not the rotor we installed in March, nor the rotor that he drove on for 19,miles

We stand by our industry standard pricing and policies followedThere is nothing additional that we can offer MrTurnerPlease call with any questionsThank you, Deidre

Thank you, [redacted] for alerting us of your experienceWe are happy we were able to connect you with the regional manager, ***In addition to taking care of your compressor as requested, we are are able to use this as a coaching opportunity for ***We look forward to continuing to service your vehicle needs in the futureDefinitely stay in touch if this issue or any future service needs do not meet your standardsBest- [redacted] , Tire Discounters Customer Service Revdex.com [redacted] ** [redacted] Dear Donald Obrien Sr : This message is in regard to your concerns submitted on 6/30/10:47:AM against Tire Discounters, Inc Your complaint was assigned ID [redacted] We received the business's response to your concerns, and you can find the contents of the message below or attached To assist us in bringing this matter to a close, we would like to know your view on the matter * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response? Please submit your thoughts via online system, fax or mail within days The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Your complaint will be made part of the company's Revdex.com Business Review If we don't hear from you, your complaint will be reflected as "answered." Should you have any questions or further concerns, please do not hesitate to contact us We would be glad to assist you Regards, Gary Kloepfer Marketplace Resource Consultant [redacted] [redacted] [redacted] MESSAGE FROM BUSINESS: Thank you, [redacted] for alerting us of your experienceWe are happy we were able to connect you with the regional manager, ***In addition to taking care of your compressor as requested, we are are able to use this as a coaching opportunity for ***We look forward to continuing to service your vehicle needs in the futureDefinitely stay in touch if this issue or any future service needs do not meet your standardsBest- [redacted] , Tire Discounters Customer Service

[redacted] brought her Ford Focus, Mileage 70,into our location on 8/31/She requested us to replace her two front tires and perform an alignmentOn 9/20/her vehicle was brought into our Colerain location with a complaint of a brake noiseThe store found that her front and rear brakes we due for replacementJulia expressed her dissatisfaction in the other Tire Discounters location for not notifying her that the brakes were dueFor the inconvenience Julia a $discount off her brake workOn 9/29/Julia brought her vehicle back in with a TPMS light onWe found a nail in her tire and repaired it free of chargeWe apologized for the frustration and we feel we have compensated you for thatAny additional compensation has been declined

Good Morning ***, For the record, I received one voice message from [redacted] on Wednesday, 12/14/@5:PM and responded with the email attached @ 9:PM that evening Tire Discounters will review the attached estimate and determine Tire Discounters course of action Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My greatest loss in this matter is the inordinate amount of time I had to invest in simply getting new tires correctly installed due to the incompetence and dishonesty of Tire Discounter representativesI previously agreed to accept $(only half of what I request) for the lost wheel caps if I was also at least partly being compensated for my timeSince Tire Discounter's is seemingly unwilling to acknowledge their responsibility in this area I again request an appointment with [redacted] *** Regards, [redacted]

Why should I pay for the partI did not damage the studTheir techthat did the repair is the one that damaged the studThe vehicle did not have any damage to the stud until they repaired the flat tire You have the previous information on what happenedIt is almost as if they are saying that if I hadn't brought my vehicle in that this would not have happenedI still have the invoice that they gave me when I was told that the flat was fixed on the car which was the right rear tireI will not pay any part of the bill that they may incur because that is their responsibilityThis is not a way to run a businessThey are supposed to do what is right for the customerWhen can I expect that they are going to do the right thing and repair the vehicle at their cost? [redacted] ***

We have reviewed this situation and the Regional Manager has investigated it at the store We understand the concern to be that the customer’s daughter paid for an alignment which did not correct a pull issue with the vehicle The alignment printout reveals that the alignment is most likely contributing to the pull There may be other suspension issues, that relate, however as we were not able to align properly we should not have charged the customer I have submitted a refund request for the customer to be reimbursed the price that was paid for the alignment (including tax), $ Let us know if you need anything further to update this ticket or take care of Mr [redacted] Thank you for alerting us and allowing us the chance to connect

Mr [redacted] has not been happy with tires that he purchased years agoCustomer feels that the tires are "out of round" and has been battling this issue for almost yearsHe has visited several of our locations to attempt resolution, however he has not been satisfied with any solutionsWe going to exchange his current tires out for another brandCustomer communicated he is satisfied with our resolutionPlease let us know if you need any further informationThanks

We have been working with both the customer [redacted] and the Shell family that is submitting the complaints and claimsWe have already double-checked our equipment and informed store to provide customer with refund of transmission fluid exchange for customer satisfactionWe have been working directly with Mr [redacted] on the refundWe have called the customer, both owner of the vehicle and person filing complaint and apologizedThe refund check was placed in the mail this morning and should arrive in 2-business days to the address listed on this claimIt is to the attention of [redacted] Mr [redacted] has been happy with resolution and communicated he will continue to bring their vehicles by for serviceLet us know if you need anything further to close out this claim

Tire Discounters stands by our previous findingsTire Discounters has come to the conclusion that the rotor Mr [redacted] brought into our store for comparison was not the rotor we installed in March, nor the rotor that he drove on for 19,miles This is evident by the wear on the brake pads that he provided from Ford, photos attached Tire Discounters will not be refunding the remaining b***ce on his invoice

Mr [redacted] brought his Toyota Camry into our location on 03/06/invoice# [redacted] Mr [redacted] had a passenger rear tire that had gone flat, that need repairedWe repaired the tire and parked his vehicle into a parking spot out front of our locationMr [redacted] was promptly invoiced, once he got out to his vehicle he found a scratch on the right rear door on the driver’s sideMr [redacted] came back into our location and spoke with our General Manager of that location about itTire Discounters cannot confirm the scratch was there before the vehicle was brought into our locationMr [redacted] has gotten two estimates from auto body shops he would prefer Tire Discounters agrees to refund Mr [redacted] the amount of the [redacted] estimate, $plus provide him a day rental while his vehicle is being repairedThis is strictly under customer satisfactionTire discounters apologizes for any inconvenience this has causedMr [redacted] will be required to sign a release of claims (see attached)Once returned we can complete his damage refund and mail the check out to him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]