Tire Discounters

I checked the status of the refund check and everything has been approved and we are just waiting for the check to be cut and signed It will then be mailed to the customer’s address listed on the complaint As for changing the DOT numbers on the invoice, this is not a problem either When it is convenient the customer can come by the store and the store will record the actual DOT numbers from all the tires Then our IT department can correct the invoice and we can either email or postal mail a copy to the customer

The Regional Manager has investigated the events related to this complaint When the vehicle was brought to our location, one of our sales staff went to the vehicle and using the car key had no difficulty turning the key so he could get the current mileage The same employee later went out with the same key to move the vehicle and was unable to turn the key in the ignition We never were able to move the key and did no service on the vehicle The cause of the key cylinder failure is undetermined, but may be related to wear over time Tire Discounters does not take responsibility for failure of the key cylinder Let us know if you need anything further to update this ticket or take care of MrNeal

Customer came in on 9/18/with a noise complaint in the front of the vehicleWe inspected the vehicle to find that the right front bearing was in need of repairCustomer approved the workWe replaced the bearing customer left happyBearing was covered for months or milesAlmost years later customer came back in complaining that the bearing was bad againWe inspected he vehicle again to find that the bearing was indeed in need of repair againSigns of a bearing going out prematurely are common with the diameter of the hub not being large enough to keep the bearing from moving around inside the knuckleAgain a common problem on vehicles of this age with over 100,milesWe offered the customer that if she paid for the new hub and the labor we would pay for the bearingAgain the warranty is only months or milesWe offered this only for customer satisfactionThis offer still stands and Tire Discounters refutes any technician error in installing the original replacement bearing incorrectly

Our apologies for the delay in responseI handle all Revdex.com complaints through the Cincinnati location and this ticket was not showing in my accountIt was sent to our old contact [redacted] I have contacted [redacted] (our Cincy rep) But, wanted to post the reply here as wellPer attached, [redacted] *** signed a release of claims on October 15th for the full amount of her refundOur refund process is rather slow and we apologize for the delayLet us know if you need anything further to close out this caseThank you, [redacted] E 4th StCincinnati, OH

Tire Discounter provided a very dangerous service to a customer They did not provide the appropriate test that they advertise to protect the families that drive away after service The regional manager, with or without approval, provided a resolution of an $800+ gift card Now, the resolution is to provide a $gift card, because the initial regional manager did not speak within his authority Bottom line is that Tire Discounter's had no intention to acknowledge their dangerous service provided, and their attempt to resolve the issue with a $fix is unacceptable I place this complaint with the Revdex.com to ensure that someone does not get seriously hurt from services that Tire Discounter seems to believe only worthy of a $oversight

Tire availability varies from day to day at our stores, warehouses and 3rd party vendors We do our best to keep all tires in stock and ready for purchase for our customers Our stock is filled as much as possible for every sale we run The Tire Discounters website states our “deals” are for “in stock” tires only We apologize the Cooper tires were not available in stock, on the day Mr [redacted] called There was a huge rush with the sale and we sold our stock When we purchase tires from a 3rd party vendor, there is usually an additional fee for shipping We make great efforts to insure our marketing and advertising is honest and customer friendly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I Put the original rims and tires back on my car and my car is driving perfectlySo the new rims and tires were causing the problem Regards, [redacted]

Ms [redacted] had an appointment at our Chillicothe location on 11/3/@ 5:pm to have tires installed on her Chrysler PT CruiserWhen she originally showed up, Jared advised her that the store happen to be short staffed todayThere were already alignments ahead of her to be performed and there was a good chance they could not get to her alignment todayHowever they could still get the new tires mounted and balancedShe would be given a certificate for a free alignment that she could bring in at any time within the next months to have the alignment performedShe stated that she was okay with thatAfter the tires were mounted and balancedThe vehicle was pulled around, Mr [redacted] was there during the bill out process, he was very confrontational with JaredJared advised him that she was receiving a certificate and could bring back the vehicle as soon as tomorrow (11/4/2017) to have it alignedTire Discounters would like to formally apologize for our Chillicothe location being understaffed during their visitTire Discounters has recently changed regional managers over this location and he is working diligently to get this store properly staffedMr [redacted] or Ms [redacted] are welcome to bring the vehicle back in to have the alignment performed free over chargeFor the inconvenience we would like to extend a free oil change A monetary refund has been declined as of this time

Customer stated everything was resolved The monies were reimbursed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] came into our Kenwood location on 9/30/She requested a rotation and balance ($39.95), as well as an oil change ($35.35)We performed both [redacted] came back in requesting to have us rebalance her tiresSince the tires were not purchased through Tire Discounters we were unsure of the usage and maintenanceWe attempted to rebalance the tires but did not come out with a positive result [redacted] was issued a refund for the amount of $on 10/18/back to her Visa card ending in ***We will not be issuing a refund for the oil change as there was no complaints with the oil changeWe apologize for any inconvenience this has causedNo further refund will be provided

We spoke with Mr [redacted] and apologizedThe regional manager provided his direct line and offered to install the tires at another location free of chargeHe is going to let us knowThank you [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] Regards, I have attempted to repeatedly contact Mr. [redacted] to no avail. Now I simply want compensation for the last work done on my car and payment for the amount I had to pay another mechanic. This amount is $236.32 and the amount I paid to another mechanic of $52.32. I am not being unreasonable and feel that certainly I am owed at least this compensation.

Tire Discounters has already given a $discount for customer satisfactionThis is more than fair, Tire Discounters will not provide any additional discountsWe will still contact [redacted] when the vehicle is ready but, vehicle will remain in Tire Discounters custody until full payment has been made

[redacted] Thank you for submitting this complaint We take these matters very seriously We will investigate your situation on our end and respond shortly.Tire Discounters

Yes, with a ROC signed, we consider this case closedLet us know if you need anything furtherThanks- [redacted]

[redacted] met Or Customer service Director at our Hebron Location. Where she sign the attached release of claims. And received a check for the full amount of the Strut and Shock invoice. Tire Discounters admits no fault we simply did this for customer retention and satisfaction.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.old invoices presented work related to over a year ago has nothing to do with brake work not done right this time, has nothing to do with money stolen from my car, and doesn't address brake line popped by their front end alignment this response has nothing at to do with my complaint the company is trying to use my good repeated business and my old invoices to somehow show this my fault it's laughable! anyways I want my money refunded for the brakeline they broke the change stolen from me that would total $and I will close my credit card with them and never do business with this company again Regards, [redacted]

On 7/24/ [redacted] came in for 235/75/ [redacted] tires with a 40,mile warrantyTire Discounters installed these tire on his [redacted] mileage 166,The manufacture of the Milesta [redacted] tire (TireCo), requires a rotation every milesSince 7/24/ [redacted] has only rotated time on 2/13/Mileage 175,(8,miles later)For customer satisfaction Tire Discounters would like to offer a 50% credit toward a new set of 235/75/ [redacted] tiresAs well as a free alignmentBreak down below 235/75/ [redacted] regular price $x50% off price $xEconomy Installation $xFree alignment (free) Tax $ Total for a new set installed with a free alignment $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have accepted the offer that the business has made to settle this issue If you find yourself with a problem that you cannot resolve with this company, please note that despite what they tell you, there is someone higher than the "corporate office" call center that can address your issue You will have to find a way to contact them, but in this process, the company has assured me that they are attempting to correct these issues in the future I am thankful that this ordeal is over, and will probably never find myself in another one of these locations unless it's a dire emergency Thank you for your assistance Revdex.com Regards, [redacted] ***