Tough Mudder, Inc.

Review: I had signed up and paid to participate in the Tough Mudder Event that was to be held in Wisconsin on September [redacted]. I had registered and paid the additional money to be able to transfer my entry fee to another event if needed. The Web site Tough Mudder (eventbrite) uses to manage your entries had technical issues leading up to my registered event and I was not able to move my entry to another event. I have been in contact with Tough Mudder's customer service many times via email and have been told that my situation would be resolved. It has been 2 months since I last heard form them and they are not responding to any emails.Desired Settlement: To be able to transfer my entry fee to the 2016 Tough Mudder event in Wisconsin. And not be charged the transfer fee.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.

Review: I bought an open ticket for 2014 immediately after the 2014 Tough Mudder in Seattle. I then attempted to transfer my open ticket to a 2015 open ticket using Tough Mudder's website, for which they sent email campaigns. I completed the process several times before the end of 2014. Each for was completed successfully, and the confirmation page said I would receive an email with additional information on the transfer process. None of those emails turned up. I made sure no emails from Tough Mudder were sent to my spam folder.

I then contacted customer support using Tough Mudder support and explained my situation, including my registration code for the 2014 ticket, and indicating I have proof of my transaction. I was met with zero response. I tried again, mentioning my first support ticket (which was mysteriously closed without an explanation) and received no response on that support ticket either.

I have proof of purchase for my 2014 open ticket, and proof of correspondence for my support tickets.

Ticket IDs: [redacted] and [redacted]Desired Settlement: I would like either a refund of my 2014 open ticket or an open ticket for 2016, seeing as Tough Mudder Seattle is too close to plan for.

Business

Response:

This is being handled Tough Mudder customer service and we are contact with the customer.

Review: I was registered for the Saturday July [redacted], 2015 Minneapolis Tough Mudder event. The event was unfortunately cancelled. Though the terms and conditions state a refund will not be given for any reason, this is unfair for this type of situation. I paid for a very specific service, to participate on the event at the date above, and was not given the service which I paid for. In what other business practice is it acceptable for a customer to pay for a good or service, not receive said good or service, and the business withhold a refund? The options presented for the cancelled event are also unfair and presume a participant can afford, with respect to both time and money, to participate in a different event from the originally planned event. I reached out to Tough Mudder more than 5 different times to discuss the issue and have received absolutely zero correspondence in return.Desired Settlement: I believe I should receive a refund due to the fact that I paid for a specific service and was not provided that service. Also, I am unable to afford the time and money required to take advantage of any of the presented options from Tough Mudder for the cancelled event. As such, if I am not given a refund Tough Mudder will be able to keep my registration fee and I will receive nothing in return. Couple these with the fact that the customer service has been nonexistent, a refund will be the only way to make this situation right.

Business

Response:

This is being handled by Tough Mudder customer service and we are in touch with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Below is the response I received from Tough Mudder.[redacted]

Here is my response back."I take exception to your email in regards to saying "I do not wish to transfer". You're incorrectly assuming I have the ability, both time and money, to be able to travel to an event either this year or next year, and just would like a refund in general. While it is a "bummer" it was cancelled, the service I signed up for was not provided to me and the options you have presented offer me no consolation. It is terribly greedy for Tough Mudder's only options in this situation to require me to spend more time and money not only to travel to the event but also to train. I simply just can't afford to do this over again. Whether it is in the terms and conditions or not, the right thing to do here is to issue a refund.I realize that after attempting to contact TM for over a month with no response, I received a response the same day (today) I wrote a complaint to the Revdex.com. A customer should not have to go to such lengths to get the attention from a business. I will not be retracting my complaint with the Revdex.com. Lastly, in every correspondence I sent I asked that a phone number be sent to me in order to contact a person in regards to this issue. You failed to meet this request. Please do not respond to me again unless you are ready to discuss issuing a refund or are will to provide a phone number."

I paid for a serviced and was not provided the service. To expect someone to spend more time and money to obtain something they have already paid for is asinine. I simply won't accept the options they have given for this fact. I won't consider the matter resolved unless issued a refund.Sincerely,

Business

Response:

Tough Mudder's refund policy is explicit on both our website and at the time of purchase. We do not offer refunds under any circumstance. We offered the customer an opportunity to transfer to another event. Despite our best efforts the customer will not accept this offer and TM has provided every accommodation that we could.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Let's post this to the Revdex.com website as being unresolved and be done with the back and forth. I won't accept any of their responses as I simply disagree with TM's stance.

Sincerely,

Review: I stretched my acl and bruised my mcl. I can not compete in the Tough Mudder in Oct on the [redacted]. and I looked in to selling the tickets and got no response. I waited and tried to contact them again and still no response. I now see that I can "transfer" to another date but it is going to cost me an additional fee of $51.87 to "transfer" to the new date I still have not gotten a response on my first attempt. I would be willing to "transfer" them to the May date, but I don't see the reason for the extra cost. Now I have emailed them # times and have gotten no response... This is a horrible way to conduct business. Please email me and give me a real response!Desired Settlement: either refund me the cost of the two tickets or let me transfer with out the extra cost.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Their instructions to reschedule events don't work. They are unwilling or unable to assist with support requests using their defined procedures. their support team is completely worthless.

They frequently close tickets without resolution.

Most recent reply from them (3 months later)

--- Please respond above this line ---

[redacted],

[redacted]Desired Settlement: Refund my payment for the event that I could not reschedule.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your team has continued to resolve the issue at hand. The issues that I'm experiencing will be considered solved when you have complied with my requests. It is inappropriate to close this case claiming 'you're working with the customer'

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tough Mudder has waived Nick's transfer fee as a courtesy to him. He can now register for next year with no charge. This issue is now resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although the issue is resolved, I suspect that the only reason they've resolved the issue is because of opening this request with the Revdex.com. Prior attempts to contact them through their advertised means have failed for me and many of my friends.

Sincerely,

Review: My original event in twin cities on July [redacted] was cancelled. Tough Mudder sent an e-mail saying we could participate on sunday or transfer our ticket. They said they would send us transfer information. I choose to transfer my ticket as did my friends. I did not participate on Sunday. Most of my friends were sent transfer codes and information. I was not. I believe it may have to do with the fact that I picked up my packet on Friday (as they suggested we do), but then saturday morning the event was cancelled. My boyfriend, [redacted], is having the exact same issue. I have contacted Tough mudder via e-mail, and after almost three weeks they sent me a link to an answer and question page which was of no help. I tried social media and [redacted] messaged the CEO. I cannot get this issue resolved after contacting the company multiple times. I did not run this race on Sunday and want my ticket transferred as the e-mail they sent indicated. They said the transfer deadline is August [redacted]. They do not reply to emails and refuse phone contact.

- I read tough Mudder's response to similar complaints and I wasn't to repeat that myself nor my [redacted] participated in the race on Sunday.Desired Settlement: Two transferred tickets to the Wisconsin Tough Mudder on September [redacted] for [redacted] and [redacted]

Business

Response:

This issue is being handled by Tough Mudder customer service and we are in touch with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Immediately after the Revdex.com forwarded my complaint to Tough Mudder, I received an e-mail saying they would work with me and asked for some information. The next day they sent me an e-mail confirming that my request had been completed.

Sincerely,

Review: I organized a team to engage in the Tough Mudder event in Colorado on June **, 2013. I had an entire team sign up (14 people) under our team name. I checked numerous times to ensure that all of our team members were signed up under the respective team, they were. Tough Mudder stipulates the following: IF YOUR TEAM INCLUDES 11 to 20 members, you each get a $10 refund! To redeem your team rebate 1. Each team member must redeem the rebate separately & will have 30 days after an event to do so. 2. Redeem your team rebate here. This page is emailed to all Mudders? in the post event email. 3. Find the event that you registered for in the drop down menu. 4. On the next page, enter your first/last name & DOB exactly how it was entered during registration. 5. After submitting your request for the team rebate, it will take 4-6 weeks for a refund to show on your credit card. If you have not received the refund within 4-6 weeks of submitting the form, please contact us at [redacted] http[redacted] After following all of these steps after the event (which all of my teammates also completed) I waited patiently for my refund. On July ** (more than 6 weeks after the event) I submitted an email to the above email only to find out it is no longer in service with this response from that email address: "Thank you for your email. Unfortunately, you have reached a non-working email address at Tough Mudder. To reach Tough Mudder Customer Support, please visit the page below:" I was then able to find a way to submit a support ticket at this link: http[redacted] which was completed on July **, 2013. It stated: "Please enter the details of your request. A member of our support staff will respond within the next 3 business days (If your event is this weekend, we will prioritize to get back to you sooner). You will receive a confirmation email of your ticket request to your inbox once your request is submitted." After no response, I submitted a follow up on the same ticket number on August *, 2013. I have STILL yet to hear back from them. I have had other teammates and other participants I know submit support requests and have not heard back. In addition, they have also not received a refund. I have proof of my submission form saved if that will help.Desired Settlement: I want everyone who participated and submitted a refund/rebate request have it actually put through. Honor the terms of the agreement YOU engaged in.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Tough Mudder LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: We were registered for the Tough Mudder event in Alberta, Canada this year (2015). We were unable to make it and I tried to transfer our registration to next year's event, however their website kept giving an error when I attempted. In their policy we had until the Friday before the event to transfer; I was trying on the Wednesday before. I contacted them through Eventbrite (who did the registration for the event) and the Tough Mudder team responded very quickly, telling me to send them screen shots of my issue. I responded to the email with my screen shots of the error I was receiving, but was never replied to. I tried to contact them several more times, but was ignored.Desired Settlement: I wish to have our registration transferred to next year's event as the Tough Mudder site said we could.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.[redacted] was emailed on October [redacted] and he responded back to us last night at 11:13PM. He should be all set now.

Review: I signed up for Tough Mudder Poconos which was scheduled for April [redacted] 2015. Tough Mudder switched both the event location and in mid to late January. They offered customers the option to choose a refund or attend the event in the new location. I elected the refund and was told that the refund would be issued on 2/**/2015. I still have not received a refund. I contacted the business directly and was informed that my email will be forwarded to a "customer representative" that could help me with my situation. I have not heard anything since and just want the refund of my $110.14 as promised.Desired Settlement: I just want my refund credited to my credit card so I can sever any relationship with Tough Mudder.

Business

Response:

Hello [redacted],We sincerely apologize your refund has not gone through as of yet. It typically takes 7-10 business days, but we will definitely look into this for you and get back to your original message.Warmly,[redacted]

Review: I received what is known as an "open ticket" that can be redeemed towards the purchase price of an event hosted by Tough Mudder. I received this ticket for participating in an event the prior year and taking a survey along with a confirmation that I would compete in a future event. When I went to transfer my open ticket to my purchase price the website would not allow me to do so. These open tickets are hosted through another company called Eventbrite. After contacting Eventbrite about my issue they responded and advised I needed to contact Tough Mudder directly. Since there is no customer service number my only option was to email them. After numerous customer service tickets failed to come back with an answer I reluctantly signed up and paid full price for the event on October [redacted]. As a result of waiting for weeks for a response from Tough Mudder I was then charged a late entry fee. After my event, I requested that my open ticket be transferred and deducted from my purchase price and that the late fee be removed since their customer service department failed to respond to me. I have submitted numerous customer service tickets since then. I receive an initial email confirming Tough Mudder received my request but they fail to do anything after that. I have requested and filled out four service tickets as well as trying to contact them on their Facebook page with no resolution to my problem.Desired Settlement: I wish to be refunded for my late entry fee due to lack of responsiveness by Tough Mudder and also to have my open ticket discounted from the price I paid for their event.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a Tough Mudder in [redacted]. It was canceled because of the city deeming the course to be unsafe due to weather and unanticipated volume of traffic. Tough Mudder will now (for years actually) not respond to my request for a refund. They initiated a customer service dialogue and are not ignoring my correspondence.

They had a policy in 2014 that if the event a customer signed up for was canceled, a customer could transfer the registration to another event, OR get a refund if the customer could not make another event. NOW, Tough Mudder's policy is no refunds fr any reason. This is a new policy, implemented long after I asked for and was entitled to a refund under their old policy, during which I appropriately asked for the refund.Desired Settlement: $182.05 plus interest.

Business

Response:

The issue has been resolved a gift card was sent on 06/**/2015.

Review: Tough mudder changed a event after opening it and taking registrations. They gave 2 options to do the event to a date 6 month later or get a refund and then u could sign up for another event. I paid a highly discounted rate of $99 to register for the event early. The change to the event is a date I can not do the event due to other plans. They will not let me transfer to another event this year without paying addtional fees.. I have written to their customer service about this issue two times and have not recieved a response from them!Desired Settlement: I would like a full refund and be allowed to register for free for an event this year and I would like the guarantee to recieve my finishers t-shirt since I registered befor ethe cut off date.

Consumer

Response:

At this time, I have not been contacted by Tough Mudder, Inc. regarding complaint ID[redacted].Sincerely,[redacted]

Business

Response:

This issue has been resolved. The customer was refunded on 03/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is 4 months after complaint after 2 months og getting no answer from the company. I am glad I recieved my refund but very disappointed in not being to able to do a tough mudder but my money was spent for savage race since they dont change dates and they respond in a timely manner.

Sincerely,

Review: [redacted]

Jun **, 23:12

I've been trying to get a reply from TM for over a month with emails, just give me auto replies with a number.

I did the tough mudder in [redacted] (July 2014).

Then August 2014, I did the Tattoo Program for a free entry ticket for [redacted] July **, 2015. I sent in the information and received the ticket that had to be used within 30 days but [redacted] registration was not on the website to sign up for. I was told to sign up for another state and transfer to [redacted] later. It was never transferred to [redacted] and now [redacted] has no ticket to use.

I've already had people mail in $500 in checks and others waiting for my online registration to donate.

Can you please help me get my [redacted] ticket to registration.

Thanks, [redacted]

###-###-####

I don't understand why I can't even get a reply.Desired Settlement: To get my ** ticket for July [redacted] as they said I would.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Tough mudder fixed the problem, thank you

Sincerely,

Review: Hundreds of participants in the Ohio tough mudder event did not receive our under armour shirts. They took our contact info and promised they would mail us a shirt. This has been three weeks ago and they refuse to respond to any emails. This has been an ongoing issue. I paid for my shirt back in November and still do not have it. All the phone numbers listed including the one on Revdex.com have been disconnected.Desired Settlement: Myself and all of my teammates along with the other hundreds of people would like our shirts that were paid for an promised. If they no longer have the under armour shirts available I would like a full refund.

Business

Response:

We are in the process of gathering contact information to mail you a shirt. Please stay tuned.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have had all of our contact information already. There is no need to "gather" the information as they have indicated. We preregistered many months before the event and they knew that my team was entitled to shirts along with the many other people long before the actual event. They did collect our information the day of the event, which was a month ago, and said they would send us a shirt. No one has heard anything since and there are various posts by multiple unrelated parties on their [redacted] page indicating that Tough Mudder is not responding to their inquires. This is a continual issue that many people are facing with poor customer service compounded by the fact that they refuse to give a phone number to contact someone. It appears that this is because they are contracting with a third party in another country to handle all customer inquiries. In addition since our event there has been no direct or indirect contact to inform the participants that they are in the process of giving us our under armour shirts. This includes no mass email even though they took all off our emails when they couldn't provide the shirts. It also includes no posts on their [redacted] page indicating that they are handling this matter. So I fail to see what they exactly are doing that it takes a month to gather the information they already had available and they clearly are not making an effort to give the participants what was agreed to . This is not a low budget even and many people pay a large entry fee to participate knowing that a decent portion of the cost goes towards the high quality shirts that are provided to the participants. Until they can provide me with a tracking number for my product, this issue is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is being handled by Tough Mudder customer service and we are in touch with the customer and have requested his information.

Review: I signed up for the September [redacted] 2014 Tough Mudder event in [redacted], however I was recently injured and due to the nature of the injury, I will be unable to participate in the event. While searching on their website, they have in their FAQ section under Can I Get A Refund: "No. We do not issue refunds, regardless of circumstance, nor do we issue partial refunds, as per company policy and the terms & conditions that are agreed to by each participant during registration. We get it - this sucks. That's why we offer the ability to transfer your registration to another event if you cannot participate. You can visit our Registration Center home to move your registration to another event."

I went ahead and posted a question to them, regarding my situation a request (#[redacted]) to either get a refund or transfer my registration to the next year's event here in Colorado, the nearest event. My request stated: I injured my shoulder and will not be able to participate this year. I plan on transferring my registration to next year, but do not see one for Colorado for next year. Do you know when it will be posted so I can transfer it? This request was sent Monday uly [redacted] at 8:21AM EST, and as o yet, still have not had any correspondence from the company, which stated in their email from my complaint "...Your request (#[redacted]) has been received and is being reviewed by the Tough Mudder Customer Support Team. We'll be in contact shortly to help you out."

Their policy does not allow me to transfer my registration to another person, nor get a refund for my registration. Having done the Tough Mudder the previous year, I had no issues for that experience. If this does not get resolved, I plan on getting a charge-back from my credit card company.Desired Settlement: I would like a refund or allow my registration from this year to be able to be used for next year's event in Colorado.

Business

Response:

The customer has been sent the instructions to transfer his registration to 2015 and put it on hold until we launch the Colorado 2015 event. Customer should be satisfied but can respond to ticket #[redacted] for more help.

Review: I signed up for a race in the Poconos. After I registered and paid, the race was changed to a different date and location. I could not attend the new race date/location. I have been contacting Customer Service for two months to resolve this now. There is no phone number, so all "tickets" are made online. Three times I submitted my request and heard nothing. Finally last month I got a response that it would be escalated to a higher level; a month passed and I've heard nothing. I just emailed the company again and got the same email about escalation.

The company changed the date and location of the date without offering refunds to those who couldn't attend the new information. I'm not interested in rescheduling for another race date; at this point, it feels as though my money was stolen since I am not getting responses from anyone and I already paid. I filed a review and Tough Mudder said 'it was resolved with the customer' -- but it wasn't. I'm still without my refund and still haven't heard back from the company. It's the worst customer service I've ever received. It's one thing to not be able to accommodate customers, but to not even respond or have a way to directly contact them is absurd.Desired Settlement: All I ask is that I'm refunded the money I paid for the race.

Business

Response:

This has been handled by Tough Mudder customer service and we are in contact with the customer.

Consumer

Response:



I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Good afternoon, I'm writing to update the complaint filed under [redacted] The business has responded and issued me a refund. Best, -- [redacted]

Review: I was advised initially by this business that I would be able to switch registration between two different events held by the business. They told me to contact them closer to the event date (within one week of the event date). I did so. No response. Several attempts at contact later, still no response. Their approach seems to be "business by passive aggressive silence". They simply refuse to acknowledge (let alone honour), their original promise.

The reason I need to switch events is a significant motor vehicle accident that resulted in injuries.Desired Settlement: I would like the business to honour their original promise and to contact me with a method for doing so.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I AM SO GRATEFUL THAT I CONTACTED Revdex.com.After several months of silence from the business, despite repeated inquiries, this matter has been promptly resolved within days of contacting Revdex.com. Thank you Revdex.com!

Sincerely,

Review: I purchased a ticket for the upcoming Las Vegas Tough Mudder event Saturday April **, 2014. Due to a major medical injury I am unable to attend or participate in the event. I was part of a team and tried to do a name change and have someone else run in my place tough mudder will not honor a name change nor a refund. for the name change they said they could not do because of insurance reasons I requested the change in February and again in March will before the event where as another person could acknowledge the policy and procedures. They will not honor a refund because they state they do not give refunds for any reason which I think is extremely poor business practice if a person cant run or exchange it to someone else.. They did say I could do another tough mudder event on another day for an additional charge, but I am unable to commit to this with my current injury and my travel schedule. I have tried to get a phone number to contact this company and have been extremely unsucessful please help me times are hard I dont have this kind of money just to throw away.Desired Settlement: Refund my full payment of $144.43

Business

Response:

At time of request, Tough Mudder did not allow customers to transfer their registration from one person to another. However, after working with our legal team, we have now approved the ability to transfer a registration from one person to another. Customer was emailed instructions to complete her transfer to another person as she originally desired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They just made me aware this morning at 7:** am PST of a choice to allow a name transfer with the event being this Saturday, April **, 2014 @ 9am most people that I know have already purchased tickets and this is no longer an option. I am requesting the refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer agreed to give her spot to someone else and was successfully in completing this to allow a replacement to run the event.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Tough Mudder agreed via email to accept a transfer to the 2016 twin cities event but needed some additional information. I provided the information within the timeline requested and then no response after 4 emails to follow-up.Desired Settlement: I am requesting a transfer for me and my team members to the 2016 twin cities event.

Business

Response:

This is being handled by Tough Mudder customer Service and we are in contact with the customer.

Review: I have tried to contact the business both directly and through customer support for their 3rd party payment processing group, [redacted]. I have received no response through either avenue regarding this situation. The following email was to TM from me directly and via [redacted]:

In order to avoid my wife missing the registration deadline, or the

event being sold out, before receiving correspondence from Tough Mudder, I

transferred the ticket at the current cost. When I purchased the open

ticket to the event, there were no restrictions indicated, so I would

expect to be refunded the difference that I was charged, less the $15

insurance cost required for my wife as a first time participant. So I would

expect to be refunded $121.33 - $15.00 = $106.33. I sent the following

email to Tough Mudder and have yet to receive a response.

"Due to the lack of correspondence from TM customer support, I continued

through the transfer process as the [redacted] page would allow in order to

register my wife for the TM Colorado event prior to the close of

registration or the selling out of the event. However, since I purchased

the original open ticket under the understanding that it would allow entry

into a 2015 event at no added cost, I have therefore been overcharged the

additional cost that I incurred as a result of event registration, $121.33.

Since TM requires separate insurance purchases for each individual, I can

understand that I should be refunded the charged amount minus the cost of

insurance, or $106.33. Please let me know when this issue can be resolved."

I like the events and will likely continue to participate in events in the future, but I need to have this issue resolved and cannot seem to get correspondence from TM to do so.Desired Settlement: As stated in the emails to TM, I would like to have a refund matching the additional amount spent on registration, minus the cost of insurance, for a total of $106.33.

I like the events and will likely continue to participate in events in the future, but I need to have this issue resolved and cannot seem to get correspondence from TM to do so.

Business

Response:

This is being handled by Tough Mudder customer service and we are in contact with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,