Trans-Fast Remittance

Review: Hi CSR/Transfast Securities,

I just had discussion with one of ces who is not ready to unlock my account.

As per the email you people shared you wanted me to share some of very critical information with you over email. Also It was written in email that "[redacted]"

No where it is mentioned that you will lock my account. This is misuse of my personal information. I do not have trust in your organization and you can misuse my account in this way by locking it. This is surely illegal. I want my account to be unlocked whether I will be able to made transactions or not. I can cancel my account. By that I will be sure that my personal information is intact.

Why was my account locked, I may need to track $421 refund pending from your side. This kind of act is not acceptable. I have sent almost 3-4 emails, but I didn't got any reply from anyone.

If you want to talk on this matter in next 24 hrs, call me at ###-###-#### else I will put a police complaint.Desired Settlement: I want my account to be unlocked. Out of 4 personal documents, all I can share is Point 1 and point 4. I cannot share my SSN and surely not my bank statements. I need this resolution to happen ASAP.

Business

Response:

Dear [redacted],

Review: To whom it may concernI registered with Transfast.com via friend referral program. Likewise at the time of registration Transfast was giving referral gift worth $ 20.00 [redacted] gift card. With all positive hopes and impression I completed my first transaction on Oct **, 2014, after two days Oct **, 2014 I received e-gift card for gift value $ 20.00, since that day I am trying to use gift card on [redacted] I am not able to use it, reason being it has been already used on other account. I called [redacted] hr to verify details, having explained the matter they reconfirmed that e-gift card has been already used on other account.Finally since last month and half I have been regularly calling Transfast customer care toll free number to reach out for help. They do not help at all and keep on intentionally delaying the complain by making excuses and asking every time new details. I have provided them with 4 print screen pictures of gift card code showing it has been already used. I have sent them multiple reminders visa email and phone calls. Lastly, I requested them to verify the details of gift card via there system. Unfortunately they are not willing to co-operate at all and reply it is not our responsibility to check gift card balance it is customers responsibility.Just for worth of $20.00 gift card Transfast has put me through all mental agony and is continuously treating me in a slip shod manner with no desire or intention to resolve the complain.Desired Settlement: I need replacement for my gift value worth $ 20.00. This Organization needs to me monitored for consumer complaints because they are just making fun of consumer complaints.

Business

Response:

We spoke to the customer and asked him to submit a screenshot of his [redacted] Account Activity as a proof that he has not claimed the Gift Card. We are not yet able to receive the screenshot, we can send another card once we received the said screenshot.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Transfast.com customer support Team advised me to complete following steps:Here are the steps to do that:1. Log in to [redacted].com 2. Click on your Account 3. View [redacted] Gift Card BalanceAs advised by them I followed exactly the same steps used my [redacted].com account and applied the Gift card No. Having duly complied with their requirements I took print screen for my account which clears shows - "This gift card claim code has been redeemed to another account"Further I have also verified with [redacted].com customer support that gift Card provided to me is already used on other account. I am enclosing word file which has print screen for the said Gift card being already used. Where as Transfast.com on purpose is delaying the complain since Oct **, 2014 and always send e-mail to me requesting me to disclose different information to be supplied in relation to my account which has no relevance to Gift card complain. Yet no replacement has been provided to me nor I see any deliberate effort on part of Transfast.com to cooperate.Transfast.com Customer care support is hardly showing any due gratitude to resolve the complaint. They are continuously ignoring my response in relation to my complain.

I have already provided all necessary information to them which they requested. I can provide copies of e-mail if needed.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Officer,In order to view gift card activity for [redacted].com primary requirement is to have gift card code applied to the account. In my case I cannot apply gift card code to my [redacted].com because Transfast.com has not given me a valid gift card code. I am enclosing print screen for my [redacted].com account which clearly shows I have no option to view gift card activity. In case of clairifications please contact [redacted].com customer support center. As said before I have called [redacted].com support center and they have verified gift card code supplied to me is not valid as it has already been claimed - used on other account. I have no other resources or services provided to view my gift card activity.As seen in print screen only two choices I have in [redacted].com account are:1. Apply gift card - I cannot apply because given code to me is invalid2. Redeem gift card - I cannot because in order to redeem gift card needs first to be applied to accountAs matter of fact other print screen clearly shows that I cannot apply gift card code given to me in my [redacted].com account as it is not valid and that can be clearly seen in my [redacted].com account. My question to Transfast.com is - How can customer view gift card account activity without having a valid gift card code? Please explainSincerely,

Business

Response:

Attached is the Proof that Gift Card has already been sent.

Review: I went to make a money transfer using transfast. Well, I was told it would take 3-5 business days before that person received the money. I asked the rep how long would it take before I got my money back if I cancelled the transaction. He told me I should receive it within 24 hours. I told him I won't cancel yet as I needed to discuss it with my husband. I called back 10 mins later and cancelled it. I checked my account the next day, still no funds. I checked again today and still nothing. I called back and was told by that same person as they had a certain odd voice, that I will get my money back in 3-5 business days. I asked why did he tell me it was 24 hours then now it's longer? I needed to get that money to someone quickly! He told me since it was a credit card it works take 3-5 business days, and I responded that he knew I was using a ** as it shows it on my account, so why two different stories? He couldn't answer. The customer service has no clue, have me false information. I could have proceeded with that transaction instead of cancelling due to it taking the same amount of time. I will never use them again and now I'm out of money. Please help Revdex.com!Desired Settlement: I just want my money quickly! I have someone who was in desperate need and they are waiting for my help!

Business

Response:

Date: Aug **, 2015Customer: [redacted]Email Address: [redacted]Transaction #: [redacted]Transaction Date: 7/**/2015 Issue: Refund Issue Customer’s Statement of the Problem: I went to make a money transfer using transfast. Well, I was told it would take 3-5 business days before that person received the money. I asked the rep how long would it take before I got my money back if I cancelled the transaction. He told me I should receive it within 24 hours. I told him I won't cancel yet as I needed to discuss it with my husband. I called back 10 mins later and cancelled it. I checked my account the next day, still no funds. I checked again today and still nothing. I called back and was told by that same person as they had a certain odd voice, that I will get my money back in 3-5 business days. I asked why did he tell me it was 24 hours then now it's longer? I needed to get that money to someone quickly! He told me since it was a credit card it works take 3-5 business days, and I responded that he knew I was using a ** as it shows it on my account, so why two different stories? He couldn't answer. The customer service has no clue, have me false information. I could have proceeded with that transaction instead of cancelling due to it taking the same amount of time. I will never use them again and now I'm out of money. Please help Revdex.com! Analysis:Customer created the transaction on 7/**/2015 for bank deposit going to Indonesia using her debit card. She called on the same day and was told that initial transaction may take within 3-5 business days. She requested to cancel and was informed of the refund process. On 7/**, she called back and asked for the refund status. CS agent advised that it will be processed within 3-5 business days. Refund has been processed on 7/**. Action/s Taken:Sent email to customer and explained refund process. Advised that funds have been refunded back to her account. Advised to send screenshot of her bank statement if funds are still not available so we can further investigate on the issue.Customer confirmed that funds have been refunded back to her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca yes

Yes I received my funds back but this company out and out lied on their response to this site. No they didn't tell me I world receive my refund in 5-7 days, they said within 24 hours which is why I was so mad. If I knew it would have taken 5-7 business days to receive it, I would have gone through the transaction! But the fact is, they lied and I do not tolerate [redacted] in people or companies!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I will never recommend this to any one. Worst customer care and they don't have any employee numbers... They only let you know name like Mark, Nick etc and you can never trace them back.

I initiated a transfer on Aug [redacted], and just after 30mins I realized I don't have enough money for here and cancelled the same. They Said, money will be deducted from your account and we will deposit it back to your account. That concludes the cancel process.

But today Aug [redacted], they say the money was deposited and I dont see any money deposited to my India account :-(

Very BAD experience, please avoid using this service.

Now the customer care is saying the Money was deposited to my India Account.

1. How can it be deposited to any account in India even after I cancelled the transaction??

2. For Ex: If I transferred to a wrong account which I don't know the owner.. Then my (Your ) Money was GONE just like that

3. They don't have any prrof that the money was transferred in hand, They will request for it and get it for me later

4. I said, I wanted to escalate to supervisor... but she is busy right now and may call me back on my cell phone which they don't even know

I am scared where my money was gone now.

Review: Hi I would like to complain about Transfast Illegal services, I have done below transaction and during this Trans fast did double withdrawal from my account and they took two times $1050 $1050 amount from my bank account. Its been 10 days they are not properly responding and refunding my payment. Also below listed transaction got canceled so I must receive complete $2100 + bank transaction fees approx $24 refund back in to my account but Transfast customer care is very arrogant and rude, even not replying my emails. I have sent all screen shot of bank transactions and fees impose by bank, but Transfast is still not responding and refunding my amount. Here is the summary of your transaction: • Transaction Number: [redacted] • Recipient Name: [redacted] • Transaction Date: 08 ** 2013 11:11 • Amount Sent: $ 1050.00 • Service Fee: $ 0.00 • Total Amount Credited: $ 1050.00 • Receiving Amount: INR 64848.00 • Delivery Method: Bank Deposit to IDBI BANK LTD in [redacted] Kindly help me to get my money back. And take strong action against them. ThanksDesired Settlement: I need complete refund of both amount total $2100 with bank transaction fees $24 and They miss used my money for 10 days so I also entitle to get compensation of it as well compensation for my mental harassment which I'm going through since last 10 days.

Business

Response:

we have sent the sender's refund last august **, 2013 and we have also talked to the customer and the sender agreed that this complaint is resolved.

Business

Response:

Trans-Fast will use its best efforts to ensure the timely processing of Transactions but makes no claim or guaranties regarding the time needed to complete a transaction. We sincerely apologize for any inconvenience you have experienced. We do not harass our customers. We tried to contact you to know your thoughts and to know what are your expectations regarding your compensation however you were not willing to cooperate with us in getting this issue closed. We have received your Bank statement and it showed $12 transfer fee was charged from your account and as far as we know we already credited that back. Regretfully we will not be able to give you the compensation of $100 that you were asking. If you will be willing to cooperate to talk about this issue and about your compensation, please feel free to contact us at ###-###-#### and we will be willing to speak with you regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The Transfast representative is very rude and arrogant with I feel I'm getting mentally harass by their call thats why I'm not willing to talk them and they do not listen my points and drop the call saying nonsense.

It is true I faced financial loss due to their mistake and my $100 compensation is valid as per law. And I'm expecting help from Revdex.com for same.

If I won't get my compensation I will take support from my attorney to get compensated through court for my harassment and may loss.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Hello,
I have been using Transfast for over a year. I got attracted toward them due to the higher conversion rate they were giving as compared to their competitor(Xoom etc).
Their process has following issue :
1 - They will take 2-4 days to come back and tell you that they need your bank statement.
2 - Once you submit the bank statement then after 2 days they will again ask you about your ID(I have submitted my ID many times).
3 - While initiating transaction they will never tell you in advance they they might need additional documents. And take 2-3 days to send you an email about it, if you are lucky to not miss their email then.
4- They have worst customer service I have ever seen provided by any company, they customer care executive knows to say only one word "we are sorry hear you concers", beyond that they won't do anything to resolve the concerns, never, ever.
5- Many times it has happened that their customer support guys will hang up on you, and won't call you back. They will ask to me put on hold, and 20 minutes passed and nobody is on other side responding while my call is still connected.
It's time for me to move back to Xoom (I used Xoom for 2 years, and not even single time I had any problem).

Review: I tried to transfer $2900 to India on [redacted] July. The website/customer care stated that the transfer will happen in 4 hours. But after 2 days I receive a email stating that the initial verification is failed and they wont be able to transfer my money. I called the customer care and they told me that I would get back my money by weekend([redacted] or [redacted] of July). I called the customer care (D[redacted]) today([redacted] of July) asking for my money, when she tells me that I would receive my money only by the next weekend([redacted] or [redacted] August). When I asked her what was the reason, she tells me that since i'm sending money to business, it would take extra 5 days. I asked her that "the money was not even sent and that my details had failed in the initial verification, so how does it matter if the receiver is a personal account or business account". For which she didn't have an answer and she told me that that is how it will be. She also told me that she would escalate the issue but still the time frame will be the same.

When I tell her that I would need the money back so that I can transfer it using another service, she cuts the call. I call the customer care again and ask the agent to connect me to the manager for which i'm put on hold for about 30 mins. After which even the manager also states the same thing.

I spoke to a floor manager called [redacted] and he confirmed to the that I would receive the money by [redacted] evening. I called them up at [redacted] of July and spoke to D[redacted] and she tells me that the money has been transferred. When I tell her that I had not received the money, and I need the financial transaction number, she tells me that they can not give me that number. And that she would escalate it and it would take 24-48 hours for them to process.

I would need my money back so that I can at-least use another service to make the money transfer.

Marketting/website/customer service team:

Before I made the transaction, I had called the customer service and the marketing team and confirmed with them if the money would be transferred to India within 4 hours as stated in the website. All of them confirmed it. I had also told them that this would be my first transaction with them.

After I transferred it, the money withdrawn from my account into their account immediately. But money didn't reach India. Instead it had been there for the last 11 days. I even got the initial verification failed letter after 2 days. If that was the case then shouldn't the customer care informed me stating that the money would be transferred after the initial verification. Also that the initial verification would take about 2 days.

There is issue with: customer services - lying in 4 occasions:

1. D[redacted]: since you are transferring to a business account your refund will be delayed(when the initial verification failed how does it even matter if its a personal account or a business account that i'm sending money to)

2. D[redacted] on [redacted]: There are no floor managers stated by D[redacted]. when I told her that I had spoken to a floor manager on [redacted], she then says that ya there are but they are not present now.

3. Jose, a floor manager stating that I would get back my money by [redacted] when I haven't got back my money till [redacted].

4. D[redacted] stating that the money has been transferred long time back, but not willing to provide me the financial transaction id.

Collection issue:

1. The collection team takes your money on the very same day when you make the money transfer, but takes their own time to return it back. The verification had failed on [redacted] July morning, but I still have not received the money.Desired Settlement: refund immediately.

Compensation.

And an explanation of what failed in the initial verification.

Business

Response:

Revdex.com Complaint ID#[redacted].Date: August **, 2015Customer: [redacted]Transaction #: [redacted]Email Address: [redacted]Agent/s involved: [redacted], KT[redacted], D[redacted].D[redacted], JOSE.M[redacted] and RR[redacted]Issue: Refund IssueAnalysis: Customer made a transaction on 7/**/2015 10:49:51 AM,however, it has been cancelled on July ** due to commercial transaction is notallowed. He called on July ** and asked for the refund status, since it’s notfiled on tracker yet, agent advised that it will be processed within 3-4business days. Customer was upset and asked for a supervisor, [redacted] M[redacted], tookover the call and advised that the refund has been processed on july ** andshould reflect on the next business day, july [redacted] Customer called backon July ** to follow up on refund status. Agent D[redacted] asked customer to sendscreenshot of his bank statement and escalated the issue to ACH. RR[redacted] calledcustomer back on listed number and provided trace number so customer can trackit with his bank.July ** – CS VOICE- [redacted]– received transaction under NR status. Agent educated customer of turnaroundtime for initial transaction. July **- ASG – [redacted] – reviewed and cancelled thetransaction as commercial transaction is not allowed. Agent sent email to thecustomer regarding the cancellation. July ** –CS NON VOICE- KT[redacted] – customer contacted us via chat, asked why thetransaction has been cancelled. Agentadvised that we do not allow commercial transaction. Advised refund processJuly ** –CS VOICE – D[redacted].D[redacted] – called regarding refund status. Advised that it willbe processed within 3-4 business days. Customer used profanity, agent warnedthe customer and released the call.July ** –CS VOICE- D[redacted].D[redacted] and JOSE.M[redacted] - customer called back and asked for a supervisor. Advised to will reflectin no more than 48 hours. Sent email to collections. Customer said that he willfile complaint to Revdex.com.July ** –CS VOICE – D[redacted]. D[redacted] – follow up on refund status. Agent advised to sendbank statement dated july **. Customer used abusive words. Agent escalated toecollections.July ** –ACH – RR[redacted] – called customer back and informed that refund has beenprocessed. Provided trace number so customer can track it with his bank.Action/s Taken: Sentemail to the customer and explained why the transaction has been cancelled.Advised refund has been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There are lots of questions unanswered:1. Why would Agent D[redacted] state on [redacted] that "Since it is a commercial transaction, it would take 5-6 days to get back the money"? when the money was not even sent and the initial verification had failed. 2. The agent told me that you cant do commercial transaction on [redacted] after I had already made the transfer. I had inquired about it earlier before making the transaction, they said it could be done. The enquiry was done on [redacted] to their chat agents. 3. Also, if they state that they dont perform commercial transaction then why would they have "Personal"/"Company" option in their site for transferring money. I had also sent out an email about it.4. When I had spoken to the agent before opening an account, they told me that the transfer woudl take only 4 hours to reach india. Inspite of knowing that this was the first time i'm using their service and I would have to open an account. After I opened it, since the money was not transferred when I called the customer care, they told me that since this is the first time, it would take 2 days. And that they needed to verify my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],?This is regarding your recent cancelled transaction[redacted].We would like to inform you that due to standard bank andfunds clearing processes, this refund or credit may take 3-5 business days toclear and be refunded to the Sender’s Account. Hence, funds have been refundedback to your account.Initially, we do not cater business transactions due tonon-invoice to reflect the senders information. When the deposit is made to abank account via electronic funds transfer (EFT), it will not reflect the nameof the sender as you check online banking or statements, it will only reflectour business name. Upon further deliberation with our Management Team, as ofAugust **, 2015, we may now process commercial transactions. But please beadvised that all transactions are still subject for review and approval.Periodic account reviews may result in additional verification and validationof personal or private information, and may delay completion of transactionuntil validation is complete. We may contact you for further information,documentation and verification before we complete a transaction. For transactions bound to India, you may select from any ofthese services:Value+ Delivery When the money transfer can wait, Value+offers even HIGHER exchange rates and ZERO transfer fees. Your money transferwill be available in 3 business days upon submitting the debit request to yourbank. FasTrack Delivery When the money needs to get there FAST, theFasTrack option offers HIGH exchange rates and a low transfer fee of $4.99, and$0 if you are sending over $1000. Your money transfer will be availableinstantly or within 24 hours.NOTE: The maximum amount that can be sent via FasTrack is$2950.00.Delivery time is based on a qualified transaction that has beenapproved and released by our fraud and account security process. If transactiondoes not qualify for FasTrack, we will convert your transaction to Value+ withan even higher rate.We sincerely apologize for anyinconvenience this may have caused you.Regards, The Transfast.com Team

Review: Transfast cancelled account after having 2 transfers in process. No explanation and refusal to offer explanation. Failure was on their end as they had some incompetency verifying some information. Company never asked me for any documentation to resolve their inadequacy. I am now waiting for return of my funds. Huge waste of my time.Desired Settlement: reopen my account and ask me for any documentation needed to verify any fact they need verified

Business

Response:

Dear [redacted], We are sorry to hear that your transactions were cancelled. Please be advised that all transactions are subject for review and approval. Regretfully, we are unable to authenticate your account which resulted the cancellation of you account and transactions. For security reasons, we are unable to disclose further information regarding the reason on why your transactions were cancelled.Please be advised that the refund for both cancelled transactions were already processed and should be available on your account anytime within 3-5 business days,Again, we sincerely apologize for any inconvenience this may have caused you.Regards, The Transfast.com Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

it is worthless

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sir/Madam I used Trans fast service to send money to India. The initial process confirmation receipt was received on JUN * 2013.The money withdraw took place on ** jun 2013.But since it should up twice on my account I was penalty charged extra $5 from by bank for not having $2500 in my checking account twice for the transaction I didn't authorize. I called on JUN ** 2013 asking to remit my penalty but no action took place as of today ** jun 2013. The worst of all on ** jun 2013 another $2500 +$5 penalty has been charged on my account for the transaction that I haven't authorized. Money doesn't grow on trees for a common man.It is very stressful and I have other bills to pay and if the money is getting deducted in this fashion and bank account is going negative who is going to take care of the remaining payments. When someone is trying to reach you with issue its a minimum responsibility to respond.The customer service is also so hard to get in touch with.Even when you try in morning or evening have to waiting for minimum 40 min to get to the call and still it is not sure that we will get to speak with customer service. Hope someone will take care of the issue.Desired Settlement: I want transfast to take their responsibility seriously and my money back

Business

Response:

We have Refunded the amount that was debited on the sender's Bank account and also talked to [redacted]. Per our conversation with the Customer she agreed that this concern/issue has been resolved.

Review: they took 13 days to transfer $3000 to india For a FASTRACK transaction they promised 5 hours max 24 hours but took 5 days by asking unnecessary question and document verification to prolong the time. I am very much frustrated and disappointed by their service.

Transaction ID Name Date Receiving Options Status Amount

[redacted] 03/**/2016 07:38 AM BANK DEPOSIT AVAILABLE

2950.00 Quick Send

[redacted] 03/**/2016 23:10 PM BANK DEPOSIT PROCESSING

3000.00 Quick Send

[redacted] 02/**/2016 10:45 AM BANK DEPOSIT PAID

1000.00 Quick Send

Business

Response:

We apologize for the experiences you had during your transactions. After investigating this further, I was able to figure out the reason for the delay with completion. We have a series of sending limits in place which require the submission of documents for account verification. The different sending limits range from $3,000, $6,000 with the max sending limit for the month at $10,000.Your 3 most recent transactions add up to a total of $6,950 for the month. This triggered us to ask you for additional bank documents before we could initiate the transfer. Once we received all the docs and everything was verified we started the transfer. If you have any other questions or would like to discuss this further please email us at [redacted] Thanks, Transfast Team

Review: I was attempting to send a wire transfer of $1854.99 that was unsuccessful. The transaction was cancelled on 11/**/2015, and they told me I would be reimbursed in 3-5 business days. I then called on Wednesday and they told me it would take an additional 24-48 hours. So I waited until Friday when they told me it would take an additional 24 hours. I called Monday and they said again 24 hours. I called Tuesday, same thing was said. Then today Wednesday the [redacted] I called in the morning and they said it would be in my account by the end of the business day. IT was not in my account SO I called again and they said they didn't start processing it UNTIL the [redacted] and I would have to wait an additional 5 business days. This is getting ridiculous, every time I call they tell me something else, they don't know how to run a professional business and they don't have supervisors on staff. I just want my money back, the money that I did not use for their services.Desired Settlement: I want this back in my account NOW, no more excuses, I did not use your services and this is ridiculous and I don't need to be scammed out of money!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I initiated the transaction on 3/11 and today on 3/18 I am being told that it will take 3 more days to complete the transfer. So basically it takes Transfast 11 days to transfer $3,000 into your account in India. I have had a terrible experience every time I have initiated a transfer using Transfast. During my last 5 transfers every time I needed to call the customer service representative to resolve some or the other issue and every time the money transfer took at least 7-8 business days. I asked for cancellation and was told that the refund would take 5-7 more business days. Perhaps I didn't learn from my mistakes and kept on using Transfast.

11 days for a money transfer, you've got to be kidding? Worst, you call customer service and the standard answer you would get is that some account team is verifying your documents. I asked them how many days does it take to verify and how do their team verify the documents. No one has a clue on this. Stop wasting your time doing business with Transfast.

DON'T EVER USE TRANSFAST

I rarely leave negative reviews about companies, but in this case I really don't have a choice.

This company is incredibly unprofessional.

You setup an account, link and validate your bank, start the transaction - all looks well and good.

Then after waiting several days for the transaction to go through, you suddenly receive an email saying the transaction has been cancelled, with NO EXPLANATION.

When I called the customer service team, they told me my transaction failed the verification process and my profile couldn't be authenticated. When I asked what that means, they couldn't tell me. When I asked them how to fix this, they told me they couldn't and were shutting down my account.

The service is so unprofessional - even borderline insulting - that I almost have to laugh, though the fact that I really needed to make this transfer makes it incredibly frustrating.

EVEN WORSE, the money I wanted to send (5,000 USD) is missing from my bank account and I have to wait 5-7 days for them to refund it. Can you believe that? I cannot even begin to use another money transfer option until they refund the money they never transferred in the first place! So all told I'll lose two weeks time to TransFast with no results.

Overall, my experience couldn't have been worse. Zero stars and two big fat thumbs down. Don't use - YOU'LL BE SORRY.

Review: I wanted to transfer some funds to India to my Wife account , and they kept it on hold for no reason, they did not even called and updated that the funds are on HOLD, so I told them if it is possible to cancel the Transaction , since it was on HOLD, they told yes and then I ask about refund they told it should be there in 3 Business day.. Transaction Number: [redacted] • Recipient Name: [redacted] • Transaction Date: 07 ** 2013 11:02 • Amount Sent: $ 1712.00 The Amount was debited from my Chase bank 07/**/2013 ACH Debit TRANS FAST [redacted] CCD ID: [redacted] $1,712.00 The Story which I hear from chatting to Transfast is there were 2 small transactions on bank which was not the case... The money is not yet refunded back to my Account and the status of the site shows completed... Chat Transcript Time of chat: 7/**/2013 12:24:02 PM Length of chat: 00:40:37 Your name: [redacted] Chatted with: Operator * 12:24 PM Operator *: Hello, [redacted]. Welcome to Trans-Fast, I am working on your question. 12:24 PM Operator *: Hi this is [redacted] 12:24 PM Operator *: How may I help you? 12:24 PM Operator *: i'll check on to that 12:24 PM Operator *: please stay online, Thank you 12:25 PM [redacted]: ok 12:25 PM [redacted]: [redacted] 12:25 PM [redacted]: is still not processed 12:25 PM [redacted]: also I need to increase the limit 12:25 PM [redacted]: I see that amount debited from my account 12:27 PM Operator *: For increasing your sending limit, Please send a request email to [redacted] and please indicate the amount you wish to increase..Thank you (indicate the amount you want to increase and the reason of that increase) 12:30 PM [redacted]: ok 12:31 PM [redacted]: what about the transaction 12:32 PM Operator *: did you validate two small amounts from your bank? 12:33 PM [redacted]: I did not got any email 12:34 PM [redacted]: for validating 12:34 PM Operator *: no the two small amount on your bank account 12:34 PM [redacted]: there are no 2 amount 12:35 PM [redacted]: so this is not processed yet correct 12:35 PM [redacted]: can you please go ahead and cancel this transaction 12:35 PM [redacted]: it is lot of head aches dealing with Transfast 12:35 PM Operator *: are you sure you want me to cancel his transaction? 12:35 PM [redacted]: yes please 12:36 PM [redacted]: the amount was debited from my Account yesterday 12:36 PM [redacted]: for [redacted] 12:36 PM [redacted]: when would this amount get crediited back to my account 12:37 PM [redacted]: u there 12:38 PM Operator *: okay i'll go ahead and endorse it to cancel your transaction 12:38 PM [redacted]: when would I get my money back 12:39 PM [redacted]: in my account 12:39 PM Operator 2: 3business days would be the soonest 12:40 PM [redacted]: ok 12:41 PM [redacted]: I did not recieved any confirmation number 12:41 PM [redacted]: can you give me a confirmation number 12:41 PM [redacted]: Also the status is not reflected in the Transaction list 12:42 PM [redacted]: u there 12:42 PM Operator *: you will be receiving an email regarding cancellation of your transaction 12:43 PM [redacted]: is this beacuse I added a new payee 12:43 PM [redacted]: there was an security restriction ? 12:46 PM Operator *: every transaction a customers make has its security 12:47 PM Operator *: anyways once they cancel your transaction you will be receiving an email stating that your transaction was cancelled by your request 12:49 PM Operator *: anything else? 12:51 PM [redacted]: do you have the cancellation Number 12:52 PM [redacted]: for tracking purpose 12:55 PM [redacted]: u there 12:57 PM Operator *: 3 to 4 business days for refund 1:01 PM [redacted]: dont you any any reference number 1:02 PM Operator *: nothing, once they receive my endorsement they will process your transaction 1:02 PM [redacted]: ok 1:02 PM [redacted]: I should get an email correct 1:02 PM [redacted]: very soon 1:03 PM [redacted]: ? 1:04 PM Operator *: yes in 3 business days Transfast is very very unprofessional in updating there customers I chat with them almost everyday for status of the same and I get the same response that I would be getting an email stating about the cancelled order.. I am yet to recieve the refund ... I would not recommend them to any one because of there pathetic serviceDesired Settlement: They would need to send an confirmation about the order cancel immediately and they kept me wasting my time in chatting with the representative everyday without any outcome I suspect they are not doing professionally

Business

Response:

The sender initiated a transaction on July **, 2013 Friday 11:02:07 AM EST which happened to be July **, 2013 Friday 9:20:00 PM INDIA time (not baning hours). When the transaction was created it took us 32 minutes to release the transaction because we transferred the money right away to the receiver’s bank Please see screenshot below. If the money has been transferred we can no longer cancel the transaction. The Agent tried to endorse the cancellation of the sender’s transaction however since the money was already on the recipient’s bank account we can no longer revert the funds. The notification if the transaction was successfully cancelled was through email and since the sender didn’t received any email that the transaction was cancelled we can therefore conclude that the money was transferred and the request for transferring money was fulfilled. We consider this complaint as invalid.

Review: I did business with them because they advertise up to 24 hr for transfer, which was a lie, because during delays, they told me it takes up to 2 days for security checks alone, for 1st time users. Every time I tried to check status, they gave me a different excuse. Then, they days later, told me the transaction was declined by the recipient's bank. They took my money right away, and now tell me it'll be 5-7 days before I can get my refund back. None of this is accurately stated on their website. Now I need my money urgently, but they have it. I don't understand why they took it so soon, didn't send it, and can't give it back sooner. They can't provide me with clear proof & detailed response of decline from recipient bank. It's like they're taking people's money and holding on to it for a couple of weeks to move the money around through their accounts. It feels like fraud and I'm ready to contact my bank's security team because this seems fishy.Desired Settlement: Rapid refund of my money and modifications to their online advertisement of bait and hook operation

Business

Response:

[redacted],We are sorry for the experience you had with us at Transfast. I can assure you we have many customers that are able to take advantage of our Fastrack 24 hour money transfers. As a money transfer company, we are held to strict fraud and compliance regulations which makes us manually review each transaction. It seems that there was a series of issues with your transaction. Initially since this was your first transaction it was triggered for a manual review. During that review, our Account Security Team sent you an email for you to call us for a phone verification. As per our records it shows that you contacted us on 3/** because you received an email to speak with our Account Security Team. We debited the funds for the transfer but your recipient’s bank account number was invalid so we cannot transfer these funds.We debit the funds initially because the standard ACH transfer process is for 3 business days until we receive the money from the bank. So to cut down on transaction time we debit right away then do security to verify the transaction. All of this information is clearly stated throughout our website, below was taken directly from the web:FasTrack Delivery* When the money needs to get there FAST, the FASTRACK option offers HIGH exchange rates and a low transfer fee of $4.99, and $0 if you are sending over $1000. Your money transfer will be available instantly or within 24 hours.*If the transaction does not qualify for FASTRACK, we will convert your transaction to VALUE+. You will receive an email advising you of the switch to Value+ with the new (higher) exchange rate and an opportunity to cancel if you no longer want the transfer to be processed. If you do nothing, the transfer will be released in 3-5 business days. If you cancel, a refund will also take between 5-7 business days[redacted]Please note Delivery time is based on a qualified transaction that has been approved and released by our fraud and account security process, and that there are some additional factors that may affect delivery time of the transfer. These may include: Additional information required by Transfast, the recipient bank, or other financial institution to ensure security and safety of your transaction. Verification of your bank account. Payment network processing hours, delivery time. Branch location hours / delivery hours / holidays. Accuracy of information provided to us, including your personal information and recipient details. Thanks, Transfast Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Once again, your company has only stated the same generic info you tell all customers who run into delays. You still haven't taken further, expedited steps to help resolve my issue. You give me the runaround and blame everything on other banks but not your company. Your company is at fault. I checked status on the refund and your company said it was my bank at fault. I called my bank and they don't even show any attempt at a refund being submitted to my card from you all. They have now launched an investigation due to the strangeness of activity from your business. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],We are sorry for the inconvenience you have faced with this transaction but this was cancelled by the bank because you entered an invalid account number for the recipient. Our refund policy is clearly stated under our terms and conditions that you can see below:[redacted]The refund has been filed and since the transaction was cancelled on 3/** you should expect your funds to be credited between March [redacted]. If they are not available by then please email us at [redacted] Thanks,Transfast Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I did not enter the incorrect account number and even verified on the phone that your company had the correct account number for the recipient. Thankfully my bank handled the refund faster for me after they launched an investigation after I told them of my ordeal dealing with your company. Once again, your company is showing such lack of tact by placing the blame on the customer instead of owning up to your poor services. This complaint can be closed but by no means due to me accepting these excuses you're giving. I'm closing it solely on the fact that my bank made up for another company's inability to do good business.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: UNRELIABLE, SLOW, UNSAFE !!!

1. Transfast has Very slow service- Initiated transfer on Monday **Aug15 but no action or progress entire week for 5 working days.

2. False promises on Transfast Website - promised to deposit money in 3 business days under value plan. Forget about money transfer, just managed to get compliance check mail after 5 days, that too after lot of follow ups by calling them. Rates shown on main page are higher whereas rate drops as you move on to transaction page. Be careful.

4. Transfast website doesn't show actual status, called helpdesk multiple times only to listen standard answer its under processing.

5. On Friday TF helpdesk guy checked with security team and they immediately sent compliance check mail.

6. Tranfast is insecure- the compliance mail asked to share passport copy and SSN over e-mail. Someone asked me first time to share SSN over e-mail first time.

7. I refused to share SSN over e-mail. TF cancelled the transaction by informing they cant process transaction without SSN.

8. Transfast is Very slow in returning money- Helpdesk guy mentioned 9 business days for money to deposit in my account whereas the cancellation e-mail says 5-7 business days. Still waiting for my own money hijacked by transfast.

10. Client money holding for this long duration is not acceptable. Transfast is earning interest by holding client money longer. 3 business days to return money is absolutely fishy.

11. Now fingers crossed to get my money back as I don't trust them anymore.

12. Gave single star as -Ve star rating wasn't available.Desired Settlement: 1. Refund within 1 business day.

2. Don't promise fake delivery dates on website.

3. Rates should not reduce on main page and transaction page.

4. Website should show actual status.

5. Customer support must be strengthened with info and not just dummy ones.

Business

Response:

Revdex.com Complaint ID #: [redacted]Transaction #: [redacted]Transaction Date: 8/**/2015Name: [redacted]Email address: [redacted]Analysis:Customer created his transaction on 8/**/2015 via bank deposit going to India. He chose VALUE+ delivery. Ach was generated on 8/**/2015 and was auto released on 08/**/2015. However, it was placed on hold by Compliance due to additional documents needed because he is sending $3100 (SSN and ID). Customer called on 8/**/2015 and requested to cancel as he doesn’t want to provide SSN. Refund has been filed on tracker.Action/s Taken:Called customer on listed number but unable to reach him. Sent email instead and explained how VALUE+ delivery service works. Advised that all transactions are also subject for review and approval and additional documents may be needed as part of our verification process. Advised customer of sending limits and information needed in order to process his transaction. Advised that we are also testing number of rates that’s why rate on the website/homepage is different from his actual transaction but guaranteed that rate is locked.

stay away from transfast. I sent money to my family in Nigeria for an emergency situation. I made two different transactions; which was suppose to be a quick send ( extra charges). As of yesterday 02/**/16 the transaction was showing processing. I called them a few times and they kept telling me that someone should call me back from their security department because they had to complete a verification. No one contacted me from their ends. Finally, I called their security department today 02/**/16 and they completed the verification and I was told that everything is fine and the funds would be released.
A few hours later , I got an email that they needed to complete another verification again. Now I have been calling them non stop, I finally got through to the customer service department and he insisted that I had to go through their security dept again and I asked him to put me through to that dept. Again. After a long wait, Luia came to
Back to say the security department is busy and they would call me back in an hour. Now we are back to square one , because that is the same excuse they were giving me yesterday, that someone would call me back which they never did. PLEASE STAY AWAY FROM THIS COMPANY THEY SHADY!!!

Trans-SLOW, not TransFast. BEWARE.
I tried sending money to the Philippines on 11/**/2015. At first, I tried sending money using their app from the App Store. The app is not very user friendly and DOES NOT work. I kept getting an error message. So I called the "customer service" number but the customer service representative did not seem to know what he was talking about; he stuttered and struggled to piece his sentence. The representative seem to lack proper training. He just told me "uhhhhhhhhhhhh....uhhhhh......you need to update the app, or use a desktop computer." Then I tried using a desktop, then finally the transaction went through. However, the money was not available for cash pickup in minutes unlike main competitors like [redacted] or [redacted]. I was lured to use TransFast for their Black Friday "super high exchange rate." It was just a marketing strategy after all. Anyways, they have sent me an email saying I have to provide my driver license and social security number. So I submitted the required documents and called back to check if they have received them and again I spent more than half an hour on the phone with a representative. She has informed me that my recipient won't be able to pick up the money until 5 days later. FIVE DAYS. I have paid $4.99 for their "FastTrack" service and they have already authorized a $2,8xxx.00 on my debit card. Really? I am very frustrated at this point. I will never ever think about using TransFast ever again. They just waisted my time.

Review: Transaction # [redacted]

I have initiated the transfer on [redacted] Jan, as per their product I should receive the money to my account within 4-5 day, but today is [redacted] feb till today the status shows under review. I have not received any email from the company regarding the delay. They have already took the money from my bank account.Desired Settlement: Why I was not notified about the delay and need a compensation for the delay.

Business

Response:

Dear [redacted],

My money transfer request is processing since a week.

I called the customer support and asked for an update. In response to my question she says - "the good part is that we didn't debit the money from your bank account yet".

I would wonder isn't that the whole point of transfer that you would debit from one account and deposit in another on time.

I needed the money urgently in India.

This is my 5th transfer with TransFast and the bank account is already added and verified as well.