Trans-Fast Remittance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please find the attachment for the response from TRANSFAST business and see how contradictory answers/response given to Revdex.com and myself and also see their Irresponsible and false answers.Transaction #[redacted] like business stated above it doesn't process with in 3 days and you can see from my attachment stating apology for their notification system not workingTransaction #[redacted] made on 04/**/2015, as per advertisement and it's been more than 3 months now and TRANSFAST business still telling the gift card is in escalation process which is really frustrating, unacceptable and wasting customers time I would appreciate if TRANSFAST can issue 50$ gift card for all above issues/in-convenience for wasting time for these unnecessary issues and false advertisements by contacting customer service all the time and waiting more than half an hour for them to give an answer every time. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They failed to send my money twice and took many days to transfer the amount by giving so many injustice reasons..They need to pay penalty definitely, otherwise I will take serious action item on this to sue this
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com Complaint ID # [redacted]Submitted on September **, 2015Transaction #: [redacted]Transaction Date: 8/**/2015Name: [redacted]Email address: [redacted] Analysis:Customer made a transaction on 8/**/2015 via Fastrack delivery but it has been converted to Value+. Customer cancelled...

the transaction on his end (RJ VOID). Based on the record, refund has already been processed. CS agent advised customer to send a screenshot of bank statement to ecollections to further investigate on this matter.Action/s Taken:Sent an email and informed that if transaction is not qualified for FASTRACK, it will be converted to Value+ which offer an even higher rate. Informed that we cannotdisclose any information regarding FasTrack qualifications as this is an INTERNAL PROCESS and is a SYSTEM DECISION.  Payment request will be submitted to the bankas soon as she clicks on “I agree and authorize” button. Advised refund has been processed. If funds are still not available, she may send us a screenshot of her bank statement for further investigation.Endorsed to ACH to call customer and discuss further information with her refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I donot want to do any of my transactions with your service any more. Hope you improve your service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],We are very sorry to hear about the experiences of your first transaction but I would like to opportunity to explain our Transfast procedure. We debit the funds once you place your transaction because these funds take a number of business days to clear then transfer to your recipients....

Each one of our transactions is held to a manual review by our Account Security Team. During the review of your transaction, our Account Security Team noticed the information provided on the debit card did not match the name on your Transfast account. As a security precaution, we cancelled the transaction due to the information mismatch. On our website, we state our refund process can take up to 5 to 7 business days. This is because we must receive your funds first before we can return them to you. Every transfer must clear your bank or debit card, get to us then we must return them back to your account, as this entire process takes several business days. I have checked on your account and your refund was processed yesterday, 8/*, you should have your funds today, 8/*. If you do not have them yet or would like to discuss this further, feel free to contact us directly at [redacted].We hope this helped to clarify the situation. We appreciate your business and hope to hear from you soon.Thanks,Your Transfast Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

it is worthless
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Daniel, I am very sorry to hear of your recent experiences with our company but I would like to offer some further explanation about our process. After further review, it seems your transaction was initiated on 8/** and released on 9/* with your funds credited into the bank account by 9/*. The issue...

seems to be with what happened throughout our verification process. Throughout the review process, an Agent from our Account Security Team noticed some red flags with your profile and transfer. This was your first transfer with us which always requires a further initial review as we must verify all the details involved with your transaction. We also noticed that your mailing address was a commercial address so we requested some documentation to verify this information. After discussing this with you over the phone and through our Online Chat, we received the letterhead authenticating the use of your company mailing address for this transfer on 8/**. Your transaction was released the following day, 9/*, and the funds were credited into your recipient’s bank account on 9/*. As a money transfer company, we are held to strict fraud and compliance regulations. This requires us to verify everything in detail make sure our customers and ourselves are safe in each transfer. I hope this helps to clarify the delay with your transaction but if you have any other questions, please let us know.  Thanks,Your Transfast Team

[redacted]
[redacted]
[redacted]
Analysis: Transaction was processed on 6/*/1:25:AM
and was released by ASG and got paid on the system on the same day since the
customer is sending to [redacted] BANK which is part of our instant
deposit listCustomer called on June [redacted] , to dispute the
completion of the transactionPartner said that "IMPS is successful from our end on 06/**/(SUCCESS
IMPS#:[redacted])" and recipient should check his latest bank statement
Customer sent an email on June [redacted] together with the screenshot of
recipient's bank statement and proof that the money has been debited on his
source accountOn June [redacted], Partner said that this has been
escalated to the receiving bank and feedback will be sent once we received
updates from them
June **- Manager MP[redacted] asked for status
update
June ** –customer called backFollow up email
was sent by CS and Manager AA[redacted]
July * – customer submitted a review on
[redacted]Sent by Alex L[redacted] to B** and MP[redacted] via email
July * – another follow up email was sent to the
partner
July * – Manager TP[redacted], sent follow up email
Received reply from partner (A[redacted]), saying that this is still being
investigated
July * and * – customer sent a follow up email
July ** – Manager B** sent a follow up email
Received reply from partner (A[redacted]), still waiting for bank's feedback
July ** – Bank replied, "We have raised the Credit Adjustment today for the said
transaction thro' NPCI-DMS portal as we are unable to credit the amount to the
beneficiary account." (Csecommerce not copied on the email – only to
leadecommerce)
July ** – received updates from Deepak M[redacted], bank reversed
the transaction because they were unable to give a
credit through the NPCI portalTransaction has been cancelled on TF
system. (Csecommerce not copied
on the email – only to leadecommerce)
ASG - LC[redacted]-
reviewed and released the transaction on 06/**/
CS MX - VOICE- ERIK.S[redacted] – On June **, customer
called to dispute the completion of the transaction. Agent communicated with the
partner via blue balloon and email and advised customer to check his email for
any updates
On June **, customer called backAgent advised to
check recipient's latest bank statement
CS MX- VOICE- JULIO.R[redacted] – On June **, customer
called to follow upAgent endorsed customer's email to Ecollections L[redacted] for
callback
CS VOICE-
VERONICA.C[redacted] – June **, funds are still not creditedHe submitted
recipient's bank statementCustomer asked for supervisor or managerAgent
advised to wait for partner's feedback within to hours
CS VOICE- EDE[redacted] – June **, customer asked for
refundAgent advised that the issue is still being investigatedTransferred
to Manager AA[redacted] per customer's request
CS- NON VOICE- PT[redacted] – no notes
July ** – Bank replied, "We have raised the Credit Adjustment today for the said
transaction thro' NPCI-DMS portal as we are unable to credit the amount to the
beneficiary account." (Csecommerce not copied on the email – only to
leadecommerce)
July ** – received updates from Deepak M[redacted], bank reversed
the transaction because they were unable to give a
credit through the NPCI portalTransaction has been cancelled on TF
system. (Csecommerce not copied
on the email – only to leadecommerce)
ASG - L[redacted]-
reviewed and released the transaction on 06/**/
CS MX - VOICE- ERIK.S[redacted] – On June **, customer
called to dispute the completion of the transaction. Agent communicated with the
partner via blue balloon and email and advised customer to check his email for
any updates
On June **, customer called backAgent advised to
check recipient's latest bank statement
CS MX- VOICE- JULIO.R[redacted] – On June [redacted] customer
called to follow upAgent endorsed customer's email to Ecollections L[redacted] for
callback
CS VOICE-
VERONICA.C[redacted] – June **, funds are still not creditedHe submitted
recipient's bank statementCustomer asked for supervisor or managerAgent
advised to wait for partner's feedback within to hours

Review: About two weeks ago, I tried to transfer 1001$ to India. They withdrew money from my account within 10 minutes and then sent me an email saying the transaction will take 3-5 business days (this was supposed to be instant) stating I do not qualify for instant deposits. They never told me what I need to do to qualify. So, I cancelled the transaction within the required time-frame (30 minutes).

Its been two weeks now and I have not yet received my refund. I called them more than 4 times now. Everytime I call, I have to wait for at least 30-40 minutes for a human being to talk to. After that, they take all details and tell me 'We will look into the transaction details, can you please hold for 2-3 minutes?'. Nobody comes back for 10-15 minutes. After that 'We have sent over all your details to our collection department and they are investigating into it. You will hear back from us within 48 hours'. I never heard back from them NOR did I receive my money back. Last time I called they said I will get my money back by 9/*/2015. After that they said, your refund has already been issued but I have not yet received money back.Desired Settlement: Refund

Business

Response:

Revdex.com Complaint ID # [redacted]Submitted on September **, 2015Transaction #: [redacted]Transaction Date: 8/**/2015Name: [redacted]Email address: [redacted] Analysis:Customer made a transaction on 8/**/2015 via Fastrack delivery but it has been converted to Value+. Customer cancelled the transaction on his end (RJ VOID). Based on the record, refund has already been processed. CS agent advised customer to send a screenshot of bank statement to ecollections to further investigate on this matter.Action/s Taken:Sent an email and informed that if transaction is not qualified for FASTRACK, it will be converted to Value+ which offer an even higher rate. Informed that we cannotdisclose any information regarding FasTrack qualifications as this is an INTERNAL PROCESS and is a SYSTEM DECISION. Payment request will be submitted to the bankas soon as she clicks on “I agree and authorize” button. Advised refund has been processed. If funds are still not available, she may send us a screenshot of her bank statement for further investigation.Endorsed to ACH to call customer and discuss further information with her refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although they said that money is refunded on 9/*, I still have not received money in my account. Besides, my bank tells me there is no such activity found on my account. I have also attached a screenshot of my statement for reference.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I received my refund this morning.Thank you for your help

Sincerely,

Review: I attempted to use transfast money transfer service to send $800 on Dec [redacted],2014 and agreed to a fee of $4.99. My money transfer request however was cancelled ny the company on the same day but my checking account was debited $804.99 via [redacted] debit on December [redacted], 2014. I immediate contacted Transfast support to inform them of their debit mistake and inquired for a an immediate resolution, due to services not being provided. I was told by Transfast support that a refund is already being processed and I would see it in my account in 3-5 days. Now 9 days have passed, and I haven't received a credit. I contacted support again and this time the rep told me once again I would need to wait to receive my refund and to expect it by Jan *, 2015. This level of support and business practice to maliciously hold my funds is unacceptable. I demand an immediate refund. Or I will file a complaint for business malpractice.Desired Settlement: I demand immediate action be taken to return my $804.99 that was taken from me in the form of an [redacted] Debit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have refunded my payment and I have received the refund on 12/**/14. Which is a quite an impressive response time compared what I was told. Thank you for your assistance Revdex.com.

Sincerely,

Review: I am using transfast service for over two years and it worked smoothly over the time. Last Thursday(06/**/15) I made a transaction at transfast advertised rate which was very competitive compared to other services. Its been over a week that they didn't process the transaction(I guess the dollar rate went down). On enquiry they started asking several personal documents which I am comfortable providing it to them. Customer service insists on providing these if I want to go ahead with my transaction or they threaten to cancel the transaction(a win for them since rate has gone down now).

Customer service insists that my sending limit has increased, which I never asked for, thats why they need these documents. They have no answer for why they increased sending limit without me asking for it or providing relevant docs and why my transactions were getting processed happily since so long at increased limit amount. Why only after I inquire for my transaction, then only they realize these requirements? What was happening for last 8 days with my money?

On a related note, customer service sent me an email mentioning transaction id and other details of some other customer. Is this the privacy compliance they are following, sending personal transaction details to unknown persons?Desired Settlement: They should go ahead with my transaction at the same rate and improve their system for future.

Business

Response:

This has been discussed over the phone to answer the following bulleting issues.SLA for the transaction - Why it took 10 days before Account Security Group contacted me to request for documents. > transaction was on hold for clearing process. We needed to wait until funds are cleared from the bank before we release the transaction. After it was cleared from the bank, it was put on queue to be reviewed and release by our Account Security Group. Our competitive exchange rate & low service fees resulted to an increase on the transactions processed which is one of the factors why it took another day before the customer was contacted for verification.Verification Process – I have been sending for 2 years and this is the 1st time that they requested for the documents which I am not comfortable sharing with or they will cancel the transaction.>All transactions are still subject for verification regardless if previous transactions are successful. The expectation on the verification process is clearly stated on the “Customer Identification Program” on our User Agreement. Account update – why did they increased my limit without me requesting for it and without sending those required documents.>Customer's account is still at tier 1 and limit was not increased. The reason why customer was able to send more than the limit is due to a known system glitch that is already being rectified. Privacy & Security – I received an email with other customer’s transaction information.>We apologize for the error on our part. Rest assured that we perform immediate coaching, documentation and even sent out awareness to make sure that it won’t happen again. This is a coaching opportunity for the representative who sent out the incorrect email.

Review: I am going through a very very bad experience with Transfast. It has been 3+ weeks and there is still no trace of the money that was transfered using Transfast service. Also to mention - an absolute worst Transfast customer care . “Absolute worst” would be an understatement.

On 6/*/2015 - a transaction amount was initiated from my source "Checking account” in USA to an overseas “Checking account” in [redacted]. The Transfast transaction id is [redacted]

The amount has been deducted from my source checking account but it never made it to the destination bank account in [redacted]. However, - the status of the Transfast transaction id on their website shows as “Paid”.

Contacted the Customer more than four times in the 4+ weeks after the transaction has been done and it is still not resolved. Looking at options on how to proceed with the next steps to get back my money......but over all experience being very rough & unhappy.Desired Settlement: Would like to have the money back ASAP that I tried to transfer using the Transfast service.

Business

Response:

We sincerely apologize for any inconvenience this may have caused you. We have successfully transmitted the funds to our local partners who helps us deposit the transactions of the customers to the local bank accounts. According to our partner this was successfully transfered on their end as well. Since we have informed them that funds is not reflecting on the beneficiary's bank account, they immediately reached out to the beneficiary's bank to raise the issue. They have yet to receive an update from the bank that is why we are unable to provide you update on the funds that are not reflecting. Rest assured that we will provide you feedback as soon as we receive an update from your beneficiary's bank.

Business

Response:

We sincerely apologize for any inconvenience this may have caused you. We have successfully transmitted the funds to our local partners who helps us deposit the transactions of the customers to the local bank accounts. According to our partner this was successfully transfered on their end as well. Since we have informed them that funds is not reflecting on the beneficiary's bank account, they immediately reached out to the beneficiary's bank to raise the issue. They have yet to receive an update from the bank that is why we are unable to provide you update on the funds that are not reflecting. Rest assured that we will provide you feedback as soon as we receive an update from your beneficiary's bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As a customer - I do not even want to understand how you work internally with the partners and the entire process of transferring the money. All I care is when was my money deducted from my source checking account and whether the money has been transferred successfully or not. It has been close to one and half months and there is no trace of the money. I had a follow up activity in [redacted] (destination country) that has been halted only because of the unsuccessful money transfer attempts as a result of which my plans were turmoiled and the damage has been done. At this point, as a frustated customer I am looking out for my principal amount that I tried to transfer using TransFast and an interest money on the principal amount for the delay that has been caused by Transfast.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As a customer - I do not even want to understand how you work internally with the partners and the entire process of transferring the money. All I care is when was my money deducted from my source checking account and whether the money has been transferred successfully or not. It has been close to one and half months and there is no trace of the money. I had a follow up activity in India (destination country) that has been halted only because of the unsuccessful money transfer attempts as a result of which my plans were turmoiled and the damage has been done. At this point, as a frustated customer I am looking out for my principal amount that I tried to transfer using TransFast and an interest money on the principal amount for the delay that has been caused by Transfast.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Don't trust your money will be received after you choose 3 (three) business days option of sending money. Bad business. 3 business days-higher rates as advertised. No good. It doesn't. Bad bad bad review for me.

Review: I have made a transaction to India and after 4 working days Transfast said it paid the recipient. The recipient never received the money as myself found the recipient bank account is wrong, but still Transfast says it has deposited the money in the recipient account. After talking again to Transfast it said it will do an investigation and will call me back in 4 hours. They never called me back. When I checked back myself the customer service said it cancelled the transaction as 'they found' recipient account number is invalid actually it is reported by me and I demanded immediate refund for the transaction. They have already passed one business day and didn't send me any confirmation about the refund. For which I called them back again and saying it will take 3 to 5 business days which I totally disagree. This is because they said on 4th day of my transaction itself the amount is paid and untill I asked they Transfast didn't find what happen to my transaction and more over it is saying upto 5 days to return my money. I asked the same to customer care they are keeping me on hold for long time and made multiple attempts to reach some [redacted] to look into my issue they are still putting me to long holds and cutting my call. I really donot understand what I should do and atlast some representative said the [redacted] is on some call and will call me back in an hour looking into my issue. 6 Hours passed no one reached me, seems the representative gave me wrong information.Desired Settlement: I want Transfast look into my refund immediately and let me know what is it's status. I need my refund immediately, I have no more hope in there service for which I already asked to remove my account from them as they seems to be more unreliable and I dont know what they do still having my details. I want them to reorganize there customer service and do they best they can do for my problem.

Business

Response:

Customer has been refunded on 10/**/2014 and the refund should appear the next business day on customer's account 10/**/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My Question, why didn't Transfast started cancelled the transaction and started my refund until I have called them?Why the Customer service team is so irresponsible by putting me on hold in middle of conversation - This happened once. Again when I called they said some one will call me about the issue and never called me back.After I have called them and stated the transaction was never complete, they have stated they will investigate & let me know in 4 hours and never did. Doesn't they have any kind of responsibility to let me know what happen?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], Compensation can be given like 50 points higher than our rate online and or fee free transactions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I donot want to do any of my transactions with your service any more. Hope you improve your service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I started using transfast few months ago. I was so excited with the services they offer, I used to receive money in my [redacted] bank account in barely few hours. Lately I remitted money again and I dint receive money for days, With lot of follow-ups it took more than 5 days to transfer the money. The customer service is so poor, it takes hours to get hold of representatives and ask then when should I expect my money. Finally I got an answer that my funds have been put on hold, as the they had selected my account in some random fraud check or something. Having no option I had to agree and trust them, they assured me it won’t happen again.

Just a week after the above incident, I used the service again to transfer $1500. Again the money was not remitted to my [redacted] account for 5 days, stating the same reason of random account verification. Annoyed with the service I asked them to cancel the transaction and refund me my money. They had already withdrawn $1500 from my account on Feb-**. The representative told me it will take another 5 days for funds to revert back. I was totally frustrated with their random account verification thing and continued with getting my money back. I was supposed to get $1500 back in account in next 5days. With so much follow up with them and frustrating calls with their reps, I got my money back on March **.

They just caught hold of my money for more than a month. They stated all fake reasons of fraud and account verification. This is the most disgusting service I have ever used. They just lure for initial few transactions and then will just keep hold of your money for as long as they wish. There is no credibility in their service. Please be aware of this before you make any transaction with TransFast. I have my bank statements as a proof of how fraud they are in dealing with customers.

Review: I did a money transfer transaction on 07/**/2015. Today is 07/**/2015. So far I have not received my money. It is about 10,000 $.

I need this amount for my health treatment since I came to India for 4 weeks to fix my dental procedures and screening some health issues.

Transfast holding my money since several days and not releasing my money. I sent many e-mails and no response from them.Desired Settlement: My amount of 10,000 $ which they already deducted from my bank account

and some penalty regarding the delay which caused delay in my health treatment

Business

Response:

Review: I used this service for remittance of money from USA to India on [redacted] April 2014 and USD has been deducted from my USA bank account on [redacted] April 2014. I called their customer care, from last 2 days they are using system upgrade excuse every now and then and they have no clue about the timing of remittance. Every representative told me that they have no idea about the timing of money transfer and my transaction is under verification team. One of the worst remittance service I have ever used, as I did not get my own money yet and lousy customer care too. Please help me to resolve the issue.Desired Settlement: Need to remit money on my Indian bank account within the stipulated time of 3-5 business day

Business

Response:

Kindly check the attached file for reference. Times noted in Red were the time the system was down. Once the system came back up, we worked his transaction, which was in review queue. It was released and funds were transmitted.

No extraordinary delay other than TFC outage, which effected all of our customers.

We sincerely apologized for any inconvenience, and requested his input on how to resolve.

Review: For several now, we have been a repeat customer of Transfast to handle inbound wire transfers from my wife's native Venezuela to the US. As the payer, payee, account, and even dollar amount do not change from month to month, the process is supposed to be automatic, and, according to their web site claims, faster for each subsequent transfer. {from their site]

"How long does it take to complete my transaction?

This is determined by two components: your payment method and the payout method.

Payment Methods Accepted

Bank Account - Recipient receives funds 4 business days after you validate your bank account with us. We do this for your protection. However, release of funds could be sooner in succeeding transactions, depending on your transaction history with us. For example: On your second transaction, funds may be available after 2 business days; on your third transaction, funds may be available immediately."

Our experience has been otherwise. Specifically, once the sender has verified a transfer has passed into Transfast's system (via receipt of a , Transfast then requires the recipient (me in this case) to call their Latin American department, explain to non-English personnel that I am expecting a transfer now in their system, and re-verify all information they already have in order to process the transfer into my account. This is difficult enough with the language barrier, but is compounded by the fact the Latin American department apparently does not work weekends. Voicemails are not returned, so it's incumbent upon me to continue to call until I reach a live person.

Once I finally reach them, the transfer takes up to 5 days, regardless of my being a repeat customer and their being no changes in parameters from one month to the next-- in direction contradiction to their web site claims. Repeated emails to their NY Customer Service are not answered, and live help (either via phone or online chat) merely tell me to call the same telephone for Latin American service, regardless of the fact I am located in the US and am not a native Spanish speaker.

Delays are not insignificant, as the sending institution ([redacted], the [redacted]) only allow a maximum of 5 (five) calendar days to claim a transfer, or it will be cancelled.Desired Settlement: I ask they merely honor their advertised claim of increasingly faster transfer times, ideally without my manual intervention to make sure each one happens. Also, they need to add '[redacted]' to their drop-down menu choices, so I can actually register on the site and (hopefully) have better control or insight into my transfer status.

Business

Response:

TransFast

Remittance, LLC provides money transfers to individuals across the globe. Our

main goal is to service our customers as quickly and efficiently as possible.

While we strive for every transaction to be transmitted in accordance with our

published guidelines, there are occasions where delays may occur. We do

institute periodic spot checks for new and recurring transactions to verify the

authenticity and validity of transfers being processed through our

service. This is done to protect both

the sending client; the recipient; and TransFast in multiple ways. As you can expect, we are required to do

compliance, fraud, account validation, and verify funds transfer procedures

between banks, credit card companies, and pick-up agents whom are all processing in client transaction accordance with money transfer rules and laws.

The money was taken out from my account the next day. I called after 4 days to check the status and I was told that money will be released that day and will be ready for pick up. I checked the status again the next day and still in processing so I decided to call them again. I was told that it is still in processing and will need some documents for verification. I decided to cancel the transaction because I don't trust them and was very dissatisfied with the service. If there is additional documents required they should be reaching out to the customer for further requirements.