Trans-Fast Remittance

I would not have complained if they sent the money to IndiaThey had withdrawn the money $10000 next day from my bank in US and deposited back to account same amount after daysThey didn't even inform me by email or phone when they returned money after days so I didn't know at the time they deposited back to my accountThe big problem I had with this transaction is my relatives in India didn't get money at right time so I incurred huge lossI was not able to choose another company to send money to India because they had withdrawn the moneyMain issue with this transaction is why did they withdraw the money without proper documentsI have already attached their email on previous conversation they were asking SSN# to send by emailWhy didn't they ask SSN# online at the time of submitting the transaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why its $not $20? Also, my friend has also not received the bonus yetThe promotion was of $gift card not for $There is no need to give this huge favor by sending $gift card..I am sorry to say but Transfast's customer service is so pathetic that we are going back 'n forth from last month for only $10/$If it would have been some other money transfer company then it would have been resolved at first step itself.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was able to received the money but it took days and it caused me late charges with my payablesThey did not even apologize, such an arrogant companyI wont make any business with them anymore also they do have bad customer service and everytime I call they drop the line.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

***, We understand that there is an issue with your transaction and we apologize for the inconvenience this has causedWe are experiencing an issue with our Payer in Pakistan which is delaying the release of your transferWe are in the process of fixing this error and hope to have a solution
by tomorrowWe will reach out with an update immediatelyThanks, Your Transfast Team

Transaction was created May *, 2015; once transaction iscreated we request to debit the funds from the sender’s bank accountThe senderwas advised that the transaction will be released on May *, and the senderdecided to cancel the transaction May *, When we submitted the funds tobe
debited, the bank reported that the sender’s bank account has insufficientfundsWe do not charge overdraft fees it is the bank that charges theoverdraft feeTransafast will not shoulder overdraft since the sender did nothave enough funds on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Money has finally benn transferred but the customer service and time it tool was much worse than what was advertised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com Complaint ID #: ***Transaction #: ***Date: 12/*/9:20:AMName: *** *** Email address: ***Complaint Involves:Refund Or Exchange IssuesAnalysis:Customer made a transaction on 12/** for cashpick up going to Bangladest has been handled by ASG on
the same day and upon review, the agent sent an email asking for additional documents as customer is sending $(*** * *** *** ***)Customer submitted the required information and ASG filed the documentsSender requested to change the payerSince changes are not allowed, CS agent advised that the transaction needs to be cancelledThe agent educated him about the refund process. Action/s Taken:Sent an email to the customer about this matterEscalated to Collections for further investigation regarding the refund

We apologize for the experiences you had during your transactionsAfter investigating this further, I was able to figure out the reason for the delay with completionWe have a series of sending limits in place which require the submission of documents for account verificationThe different
sending limits range from $3,000, $6,with the max sending limit for the month at $10,000.Your most recent transactions add up to a total of $6,for the monthThis triggered us to ask you for additional bank documents before we could initiate the transferOnce we received all the docs and everything was verified we started the transferIf you have any other questions or would like to discuss this further please email us at *** Thanks, Transfast Team

Dear *** ***,This is regarding your recent money transfer with the tracking number ***. We would like to inform you that by clicking on the "I AGREESEND MY PAYMENT" button, you authorize Trans-Fast Remittance to debit your bank or card account upon using
the Service and agree payment will be made without requiring your signatureThe only debits to be honored under this agreement are those originated by Trans-FastIt is stated on the User Agreement under Payment of Transfer that "Payment is due at the time you submit a transaction to TRANSFAST" Upon cancellation request, we have already processed the refundHence, due to standard bank and funds clearing processes, this refund or credit may take 5-7 business days to clear and be refunded to your account. In addition to this, we may also contact you for further information, documentation and verification before we complete a transactionThis verification process may delay the processing of your transaction.At Transfast we take security seriously, please expect utmost confidentiality on all documents sentPlease be advised, at any time, we may request additional identification or documentationThis is done to ensure the safety of your identity, and the safe transfer of your money to the correct recipient.If you have any questions, please feel free to respond to this email and chat with us or call us at ###-###-####. Regards, The Transfast.com Team

Dear *** ***,This is regarding your recent money transfer with the tracking number ***.We were able to review your complaint filed via Revdex.com with ID ***.We are sorry to hear if the rate for your initial transaction has not been appliedWe are coordinating this with our
Marketing Team for further investigationWe will keep you updated the soonest regarding the resolution.Our sincere apology for the inconvenience caused.Regards, The Transfast Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As a customer - I do not even want to understand how you work internally with the partners and the entire process of transferring the moneyAll I care is when was my money deducted from my source checking account and whether the money has been transferred successfully or notIt has been close to one and half months and there is no trace of the moneyI had a follow up activity in India (destination country) that has been halted only because of the unsuccessful money transfer attempts as a result of which my plans were turmoiled and the damage has been done. At this point, as a frustated customer I am looking out for my principal amount that I tried to transfer using TransFast and an interest money on the principal amount for the delay that has been caused by Transfast
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have been calling the customer's number but n one is answeringrefund has been sent to the customer and we are waiting for the customer to respond with the bank statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received any mail stating promotion is ending on July **and thus expect Transfast to complete its promise
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted]
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Agent/s involved:
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CS
MX VOICE – Adrian M[redacted]
Compliance – NR[redacted]
Issue: Service Issues
Customer's
Statement of the Problem:
Transaction
No [redacted]I initiated the transfer $10,from my [redacted] Compass
checking account to my bank account in India through transfast.com on July **,
2015, after reading fast transfer within days on their website
"transfast.com"They had withdrawn the amount next day on July and after
days, I contacted themThen I found out they have misled by providing
information (transfer in business days) on their websiteOn July **, their
compliance department sent me an email asking consecutive paystub, bank
account information and India passportI am US citizen so called and asked why
they are asking India passportI was okay to
send other documents but they asked my social
security number over the phoneI felt something "fishy" so didn't provide the
social security numberThey "cancelled" the transactionThe issue here is:
1.Why did they withdraw the amount without proper documentation? Why didn't
they ask SSN when I entered all other information online? 2.They told me they
can refund the amount but it will take another business daysI am now stuck
and can't transfer the money because they are holding it and my relatives are
waiting in India to receive the money3.Why did they mislead and provided
wrong information on website about transfer in business days? Why didn't they
mention the required documents on their website, and also, why didn't they
mention the required document at the time of initiating the transfer? If I receive
my money back on my bank account by Aug *, it means that they will hold money
for at least days without any reasonThis is very bad business practice and
they are fooling the customersThis kind of business practice should be
stopped and they should be punished for doing so
Analysis:
Customer made a transaction on 7/**/and
chose VALUE+ACH Generated on the same day and was automatically released by
the system after business days, 7/**/Customer called on 7/**/and
was advised to wait for another business dayBased on notes, Compliance sent
an email to the customer asking for a copy of his ID and SOF and he cancelled
the transaction per customer's request on 07/**/Refund has been on
processed on 8/**/
Sent email to the customer and advised that additional
information may be required to process his transaction as stated on the User
AgreementExplained how Value+ service works and refund process
Sent email to the customer and advised that additional
information may be required to process his transaction as stated on the User
AgreementExplained how Value+ service works and refund process
Recommendation: None

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize if you think that it took so long for you to get the refund. However, TRANSFAST made sure you were informed that the refund takes 5-7 business days. You called our hotline and the agent you spoke to informed you about the refund and we sent an email which states "If your account has been debited, you will receive the refund on your bank account in approximately 5-7 business days." We are sorry for the inconvenience this may have caused you.

Harisha, We are very sorry for the cancellation of your transaction on 11.*. We experienced an internal issue with our processing system which forced us to cancel several transactions. This error affected the transaction details which forced us to cancel these transfers before they were transferred...

incorrectly. We completely understand your frustration and apologize for any inconveniences caused by this. We take issues like this very seriously and issued a fix for this error right away. Our systems are currently accepting new transactions and we have a solution in place so this does not happen again. Thanks, Your Transfast Team

Dear [redacted], Please be advised that as soon as you click on  "I AGREE. SEND MY PAYMENT" button, you authorize Trans-Fast Remittance to debit your bank upon using the Service and agree payment will be made without requiring your signature. By doing so, you have read and agreed to the User Agreement stated on the website.At Transfast we take security seriously. Please be advised, at any time, we may request additional identification or documentation. This is done to ensure the safety of your identity, and the safe transfer of your money to the correct recipient. This verification process may delay the processing of your transaction.The team had discussed your concern and $25 Gift card is the maximum amount we can offer you.Regards, The Transfast.com Team