Trans-Fast Remittance

They falsely advertise 24 hr wait for money transfer but if you're a 1st time user, it takes days. They don't let you know status if there is anything specific causing the delay. If you call to check status, they give you the runaround. They claim new customers have up to 2 days for security checks alone. That was not mentioned at all, or I would've used a different company. They are quick to take your money, and it sits around with them, never going to your recipient. It all seems fishy. Then they say the refund to your account can be 5-7 days more. What are they doing? Moving around money just for themselves to use some other way? Horrible company and very dishonest.

Review: When I started the transaction to send 300$ to India, it said it'll get transferred on 2/**/2016 Feb **, 2016 @ 11:34:24 PM. That date has passed and it still says processing. I tried contacting thru phone and after being on hold for almost 1hr, no one picked up. I tried chatting but no one replied. I am frustrated to contact this company. I would like to lodge a formal complaint.

Business

Response:

We appreciate you bringing this to our attention but after further review of your account I was able to figure out some specific details. You chose our Value+ option which states 3 to 5 business days as the timeline for completion of your transaction. The dates that we include on our transaction receipt are clearly stated as Estimated Delivery Date with an additional disclaimer stating more details about our timeline for completion. The transaction was ready for pick up over the weekend of the 26-28. After contacting our Customer Service team, we worked with you to find the best pickup location for your recipient. You were unaware of the city so we were not able to give you any specific locations other than to call our offline hotline to pick the best location. We apologize for the inconvenience caused by this experience but we were able to complete your transaction within the stated time frame and tried to work with you for the best pickup locations. Thanks,Transfast Team

Review: I tried to send payment to Pakistan $1495, they debited my card straight away and after 24 hours they send me a email saying my transaction is cancelled I m already a weak heart person and I might can die if they will not give me my money back for God sake help me I read many of transfast reviews now and now crying that I used the wrong service please help me in having my money back.Desired Settlement: Date Sent: 7/**/2015 1:40:51 AMHere is the screen short of the payment transfast took from my account straight away I just need my $1499 without any delay by them, please help me to get my money bak in my acount.

Business

Response:

I have been dealing with other prominent remittance service and for one time thought of trying transfast. To start of, the terms are very unclear. They promise the transfer in certain number of business days and till the last day the status on the portal stays the same. Though they will debit the amount from your account the very next day. Fun fact, after submitting my transfer details there is no place where I can confirm my recipient account number. I was later told that it is for my security of info that they cannot tell where they will deposit my money.

On the very last day when I was expecting money in my destination account they mailed me asking for a Govt ID which I did. Interestingly, there was no progress there on and when I myself reached out to them through chat then I was told to call in. The guys don't state upfront what all they require for fast processing. I was told even though their mail explicitly said Govt ID viz DL but they cannot process DL. The CC asked for my Social which when I bluntly refused then the discussion went on then let us have your passport.

After all the rocket science. The transfer is still not done and I am past 1 day from the promised date.

This was the first and last time I used this service. I think other prominent remittance services are a lot more predictable and offer way better customer service.

Review: Last May *, I Trans-fast to transfer money to my family to the Philippines. On their advertisement, it has showing money transfer in minutes and plus they will send me back $50. credit to my account if it is my first time to transfer money. Unfortunately, I got hook on their false advertisement. I transfer $300.00 last May *, 2015 and they send me transaction number. Unfortunately, it is late that I'm found out that the money will be ready on the next five days,Wednesday, May *. I called them and asked them to canceled it because it is a long wait time. They canceled my transaction and I've seen on that time that they haven't taken out the $300.00 on my account so I am not worried about the refund. Unfortunately, They they charge me $29. For NSF.Desired Settlement: Since it is canceled right away they should not change me Non sufficient fund and tell that it will take 3 business days to receive u your money

Business

Response:

Transaction was created May *, 2015; once transaction iscreated we request to debit the funds from the sender’s bank account. The senderwas advised that the transaction will be released on May *, 2015 and the senderdecided to cancel the transaction May *, 2015. When we submitted the funds tobe debited, the bank reported that the sender’s bank account has insufficientfunds. We do not charge overdraft fees it is the bank that charges theoverdraft fee. Transafast will not shoulder overdraft since the sender did nothave enough funds on the account.

Review: [redacted] advertise to deliver money to India instantly and also they mention it would take up to 3 - 5 business days to complete a transaction if it goes to a review process.

I initiated a transaction on March **, 2015, that involves more than $3,000. It went on to the review (this is kind of I expect with higher value transactions) but [redacted] didn't deliver the money to the receipient account yet (as I write this, they still show it is in progress).

They took money from my BofA account on March **, 2015 and they just hold my money for no reason.

When I called them today around 10.00 PM EST, thy Guy put me on hold for more than 10 minutes and sent out an email asking for a Valid ID. I already shared them with my SSN, couple of months before (same issue then with another transaction, they asked for a valid ID, I provided them my SSN) .

Looks to me, the guy put me on hold and typed out an email asking for another Valid ID. This was never communicated to me until I called them, they are keeping quite for more than 6 days and when I call them, they find reasons to hold my money. There were no warning or what so ever, I initiated the transaction.

When I ask for reasons, they simply respond it is their process. This process seems changing every time and they don't have a way to tell me upfront what kind of documentations would be required to complete my transaction.

I appreciated they follow some process and adhere to legal things, but as a consumer, I want them to communicate to me before I begin processing my transaction or the least they should call me or email me about the progress.

It appears to me that they do some tricks to hold my money the longer possible, not sure what kind of benefits they would gain but for sure they find creative ways to hold my money longer (this is happening with my friend too)Desired Settlement: I want [redacted] to refund my amount and that's it. I will stop using them and will never recommend them.

Business

Response:

Per our conversation with the customer, this complaint has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I waited for more than a week and spent around 3 hours over the phone talking to different customer care agents, not to mention the stress I went through and my failure in financial commitment to the party that I send money (I incurred some lose as well, because of [redacted] mistake). After all this troubles, I got my money just Today. Though, my issue with this transaction is resolved I cannot close this compliant and accept the process I went through as a solution for this mistake.I want a better solution from [redacted] (few of my friends whom I referred to [redacted] goes through this same painful process as I write this) that would help anyone using their services.There should be some clear indication in their web site / mobile app, before user click the button "I Agree, Send my Payment". It needs to clearly indicate what the additional documents required and/or any associated delays with the transaction. In my case, I had to reach out to them (can you believe a business acting like this, while holding customers money), they never came to me asking for a ID proof, even after 7 business days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for the delay of your transfer. Your suggestion about the documentation alert has been escalated for consideration.

I have used many remittance service and I have never faced a worst experience as I did with TransFast. They held the amount from my source account for almost 7 days and didn't transfer it to destination. I lost my patience and cancelled the transaction before they completely debited the amount from my bank. After I cancelled the transaction they debited the amount from my account and say it will 7 days to return it back. This is ridicules to hold my amount for 2 weeks for no reason. I don't know what they do in their security check for so long after I submitted my documents on day one. I need this amount urgently and I would end up paying penalty for this delay.

I think they are using my funds in other forms of their business and gaining out of it.

Review: This company advertises 3-5 day time frame for money remittance to India. I used their service on 02/**/2016 and as of today, 02/**/2016 money has not reached destination account. They have already withdrawn $8200 from my account but it has not been deposited into the destination account.

I have talked to customer service at least 4 times. They all give a different date for transaction completion. Asked for manager or supervisor during each call and I am repeatedly told that I will be contacted by one but no one has contacted me so far.Desired Settlement: I want my money back and this business black listed so that they stop misleading others.

Business

Response:

Dear [redacted], While it is our intent to complete your money transfers as quickly as possible, we keep your safety and security a top priority. Certain transactions may be held for review by our Account Security Team and may increase the time before your transaction is completed. These verification process may delay the processing of your transaction.Hence, your transaction has been completed and funds were successfully credited to your recipient's account. Our sincere apologies for any inconvenience caused.Please let us know if you have any questions.Regards, The Transfast Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Money has finally benn transferred but the customer service and time it tool was much worse than what was advertised.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: August [redacted] -Transfast account opened. I need payments sent urgently, faster than my bank will be able to complete a wire.

August [redacted]-I submitted 4 transfers for approximately $6,827 including fees. TransFast services advertises same day delivery in all of the countries I sent my transactions to.

August [redacted]- Transfast deducted $6,827 from my account, yet none of the money requiring urgent delivery has been received by any recipients.

August [redacted]-I call and am disconnected by the CS agent because of a bad connection. I try to reach TransFast through live chat, that I've never once seen available on TransFast website. I leave a message in the form requesting a status update and call back on my local number. I never receive a call back.

August [redacted] -Weekend. No updates.

August [redacted] - In my attempt to troubleshoot the delivery of my transfers through TransFast online system, I select quick send on an existing transfer. This results in another $3004 being debited from my account. I try unsuccessfully to cancel this transfer. I leave another message on TransFast live chat form.

September [redacted] - Several payments including my mortgage are due. TransFast debit another $3,004 from my account. $9,831 of my money is unavailable and undelivered. Payments can not be made, fees are incurred.

September [redacted] - ?

September [redacted]-TransFast informs me my transactions have been cancelled. TransFast now have $6,827 of my money for 7 days. It's not been delivered, it's not been returned, I can not attempt to send these urgent payments now, days past due through another service, because I have no money. TransFast left me stranded in a foreign country with no access to my funds.

September [redacted] TransFast locked me out of my online account. I've called TransFast customer care line again. After pressing 9 I've been informed I'm in "position number __" and listened to dead air for 12 minutes before disconnecting. Now, on my [redacted] attempt to reach TransFast, I've been on hold 13 minutes. While I wait I am opening a Revdex.com complaint against TransFast, reporting TransFast business for fraud to my bank to have the ACH debit reversed, and posting the timeline of these events to the appropriate business review forums.

In the last week, I've spent more than 30 hours and an as yet undetermined amount of money trying to resolve the problems caused by this service. As a contractor, this time, was lost work time. Additionally, irreparable damage has been made to my financial relationships, as my mortgage and other bills remain unpaid.Desired Settlement: Full and immediate reimbursement of all debited funds and reimbursement for lost time, lost wages and any other costs incurred directly or indirectly.

Business

Response:

Revdex.com Complaint ID #: [redacted]Submitted on September **, 2015Transaction #: [redacted]Transaction Date: 8/**/2015 - 8/**/2015 - 8/**/2015 - 8/**/2015Name: [redacted]Email address: [redacted]Issue: Account and Refund IssueAnalysis:Customer made 4 back to back transactions to different recipients going to Spain and Germany for bank deposit. All transactions were reviewed and cancelled by the Account Security Group due to unable to authenticate account. Account has also been deactivated. Customer called on September * and asked why transactions were cancelled. Agent advised that we are unable to authenticate her account and may not be able to use Transfast again. Customer hung up. Refund has been filed and still in process.Action/s Taken:Sent email to customer and informed that all transactions are subject for review and approval. Quick send option will not speed up the process of the transaction but it will allow her to submit a new one with the same details. Advised certain transactions may be held for review and verification by our Account Security team. Speed of money transfer service issubject to many factors, including: Approval by the TRANSFAST account security team and our anti-fraud verification systems. Informed her that we are unable toauthenticate her profile which resulted the cancellation of her account and transactions. Further information cannot be disclosed for security reasons. Advised refund process and endorsed to [redacted] for follow up.

Review: I had done some money transfers during August 2014 or earlier and the transfers didn't go through because of some mistake probably in providing bank details. The money transfer service withdrew the money but did not refund them when the transaction failed. I had called up to inquire last week and they also responded with the following mail:

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Thank you for contacting Trans-Fast Customer Service regarding your recent money transfer with tracking number [redacted], [redacted], [redacted].

We have successfully cancelled your transaction as per the reason that the account name is different. Please be advised that we have already submitted a payment request to your bank, refund will be processed within 3-5 business days from the date that the funds are debited from your bank account.

Please let us know if you have further questions.

We appreciate doing business with you.

If you prefer discussing this by phone, please call us anytime at ###-###-####.

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But I still haven't received any refund so far.Desired Settlement: The company should not only refund, they should compensate with interest for the amount at 10%.

Business

Response:

We spoke with the sender and we are investigating this concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did call me to get my bank details(Which I had sent them) and are still investigating. This is not yet resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have been calling the customer's number but n one is answering. refund has been sent to the customer and we are waiting for the customer to respond with the bank statement.

Review: They debited my account for $1975 without my authorization. (Now they are claiming they cannot give me the funds because they could not verify my account.)Desired Settlement: They need to credit the funds back to my checking account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. (They have credited the funds back to my account.)

Sincerely,

Review: I have used transfast to do a remittance to India on 12/[redacted]/13 11:17 PM by looking at their following advertisement.

1) $25 Amazon Gift Card after first remittance

2) Beat the exchange rate from any similar service provider.

My transaction number is [redacted].

After multiple verifications, the transfast team promised to deliver the funds on [redacted]January 2013. I have followed up with to see what is happening with the transfer but they did not respond.

They have debited the money from my bank account but did not remit to India bank account as promised.

I am completely frustrated with transfast customer service. Resorting to Revdex.com to help fulfill the remittance by transfast as promised.Desired Settlement: 1) I immediately want transfast to deposit the money into the recievers bank account.

2) They should beat the exchange rate. (I have provided them the screenshot from MoneyGram)

3) Send the $25 amazon gift card.

4) Pay me for the interest penalty on the amount as per Indian Bank rates.

5) Compensate for the waste of time they have caused to me by making false promises of delivering the funds in one day, beating exchange rate, gift card for first transaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I initiated a fund transfer of $2000 on Nov **, they deducted money from my bank account on Nov **. After taking my money on Nov **they said my transaction was cancelled because profile verification failed. First of all profile verification is with in the scope of transfast. If they cannot verify they shouldnt have deducted my money.

Well, when I contacted customer service they said I will get my money for sure on Nov **. But I still havnt got my money yet. My money is struck with them for no reason. Totally annoyed with their business practice and failing to comply with their promise.Desired Settlement: They just have to give my money back. If they can debit my money in single day, why cant they credit back the money in single day - when they fail to do the money transfer for internal reasons. (i can understand if the transaction was failed due to external (outside of transfast) reasons)

Business

Response:

The transaction in question was

initiated with TransFast.com on November [redacted], 2013 and we submitted the request

to debit his bank account the same day. It typically takes 3 business days for

us to know if the debit was successful before we give the funds back to the

customer. Trans-Fast reserves the right to reject transactions at its sole

discretion; the transaction was cancelled on November [redacted], 2013. The refund

process takes between 3-5 business days and the customer was refunded on

November [redacted], 2013.

I have a very bad experience with Transfast. I have send a higher amount to my [redacted] bank account and its 8 days now. I still did not receive the money in my Indian bank account. Initially the transaction status was showing paid but when I checked in Indian bank account, the money was not not there . When I called customer service, they said they will check. After few hours, they changed the status to 'Available' today.

Review: I sent money $200.00 on 10/**/2013 home delivery to my sick and weak mother who lives in a tiny village for food and medications. As of 10/**/13 money was not delivered. My sister contacted me that mother has not received the money. I called transfast yesterday and they told me "their agent deliver the money on 10/**13 but house was close and that agent cant find my mother. " I used to send the money to my mother thru bank when she was able to go to the city to withdraw the money but now she is unable to do so due to her physical and medical conditions. She has a caregiver that stays with her to make sure she eats and takes her medicationsas scheduled.

Last month I sent $50.00 homedilvery thru TRANSFAST AS WELL with this amount, mother received it in 3 business days with no problems. And now that this is 3x more they are failing to deliver the money on time. I need help. Will these matter resolve, this company will be more honest and do their service as clients expect them to.Desired Settlement: Deliver the money URGENT WITHOUT FAIL

Business

Response:

Trans-Fast tried to deliver the said amount on 10-**-2013 but the recipient was not at home during that time. The money was now received by the recipient and we consider this resolved on our end.

Review: Transfast keeps promising that they will be delivering the money within 3-4 hrs. Every time you make a transfer, they will deduct money from your account, keep it with themselves for 2-3 days and will take around more than 4 days before transferring it into the the other account.

Even this time I made a transfer on 6/**

They deducted the money on 6/** and even on 6/** the money has not reached my other account.

This is total fraud and their business should be audited and I should be compensated for this.Desired Settlement: Their claims should be audited and I should be compensated accordingly as my family back in my come country are eagerly awaiting for this money.

This was my last transaction with them.

Business

Response:

Please be advised that the clearing process which is 3-5 business days. The timeframe of 24 hours that shows up upon processing the transaction is just an estimated time but would still be subject for clearing and verification process. Customer may have submitted the documents previously but our Account Security Group may need to request for additional documents or phone verification if they feel that there's a need to validated the most recent documents.

Review: Transfast promises highest online locked-in exchange rates and promises to match the competitor's rates if there is a better one.

However, I have used [redacted], [redacted] and they both offer locked-in online rates which are better than transfast and never matched them citing they do not offer locked-in rates.

Transfast should stop doing false claims on matching competitor rates.Desired Settlement: Either show the terms and conditions of [redacted] or [redacted] where they say they do not offer locked-in rates or start honoring the advertisement and match my previous money transfers.

Business

Response:

I was able to talk to the customer and this complaint has been resolved.