Sign in

Trans-Fast Remittance

Sharing is caring! Have something to share about Trans-Fast Remittance? Use RevDex to write a review
Reviews Trans-Fast Remittance

Trans-Fast Remittance Reviews (217)

Upon review of the account, the transfer was wade after 3:pm on March **, 2015. As such, our next possible ACH/Debit date was Monday March **, *the extra time inthe initial ACH request was a result of a weekend, on which we do not process ACH filesUpon which time we made a debit
request from the customers funding account. This is a business practice - where the bank places a 'hold' on the funds and shows as a debit from said account. During the time from which the transaction was made, and the time we collect funds, we do reserve the right to review the transaction for authenticity, validate the funds of the payment source, and account of the recipient. All this is done for the safety and security of the transaction. As noted across our site, and on our transaction receipt, "While we provide an estimated time of delivery is for guidance TRANSFAST will validate your bank account prior to releasing your transactionThis may delay the release of your transactionRecipient receives funds 3-business days after account validationFunds may be released sooner depending on your transaction history with us, and based on the method the money is to be receivedAs part of our security monitoring process, and for the safety and security of your account, we may also review transactions to protect your account and funding source from fraudulent activityThis security review and validation may delay the release of funds."?Due to the value of the transaction, our account security department did hold it until we received verification of funds from his/her bank (as noted above)We received that authorization on March **, and released funds the same dayWe apologize for the delay, this transaction did follow standard review and release procedures.RegardsTransfast

Dear *** ***,There are factors that affects delivery time of transactions. Estimated time of delivery is for guidance only. TRANSFAST will validate your bank account prior to releasing your transactionThis may delay the release of your transactionRecipient receives funds 3-business
days after account validation.While it is our intent to process transactions as quickly as possible, we keep your security a top priorityCertain transactions may be held for review and verification by our Account Security teamSpeed of money transfer service is subject to many factors, including:Approval by the TRANSFAST account security team and our anti-fraud verification systemsFunds availability from the Senders checking, credit or debit card accountBanking hours and banking system availability (weekends, holidays, etc.) in the recipient countryReceiving agent hours of operation, and accuracy of Recipient payout information.The estimated time indicated Your transaction went thru a clearing process which takes business daysWe start counting business days from the time that the funds were debitedYou created your transaction 3/**/at 11:PM (not Banking hours)We debited the funds the next Business day Friday 3/**/2015, the funds got cleared 3/**/and we released it the same dayWhen we released the transaction 3/**/EST, funds were transferred to the recipient's Bank account in *** just few minutes from the release timeHowever, due to time difference of the county it was deposited on your recipient's Bank account 3/**/*** time

***,I have looked into the details with your refund and our system shows the refund was credited to your account on 8/*You should have received this by now but if you do not have the funds credited back to your account, please contact your bank right awayYou can use this number to have the bank track your funds, ***. I hope this helps and please keep us updated as you track down your refund. Thanks,Your Transfast Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They did call me to get my bank
details(Which I had sent them) and are still investigatingThis is not yet resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologize for any inconvenience this may have caused youWe have successfully transmitted the funds to our local partners who helps us deposit the transactions of the customers to the local bank accountsAccording to our partner this was successfully transfered on their end as well
Since we have informed them that funds is not reflecting on the beneficiary's bank account, they immediately reached out to the beneficiary's bank to raise the issueThey have yet to receive an update from the bank that is why we are unable to provide you update on the funds that are not reflectingRest assured that we will provide you feedback as soon as we receive an update from your beneficiary's bank

***We are sorry to hear about your recent experiences with TransfastI was able to look into your transaction details and I would like to offer some assistance moving forwardYour transaction was approved by our system and sent to your recipient's bank, UBLIt is standard
practice of Transfast to ask for a copy of the bank statement whenever a customer is having issues with the transfer of fundsThis copy is used to communicate with our bank partners, as they require a copy of the bank statement as the first step in working to resolve the issue with your transfer. In the meantime, I have contacted our Pakistan bank partner for a resolutionI will continue to update you as we move throughout this process. Thanks,Your Transfast Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I waited for
more than a week and spent around hours over the phone talking to different customer care agents, not to mention the stress I went through and my failure in financial commitment to the party that I send money (I incurred some lose as well, because of *** mistake)After all this troubles, I got my money just TodayThough, my issue with this transaction is resolved I cannot close this compliant and accept the process I went through as a solution for this mistake.I want a better solution from *** (few of my friends whom I referred to *** goes through this same painful process as I write this) that would help anyone using their services.There should be some clear indication in their web site / mobile app, before user click the button "I Agree, Send my Payment"It needs to clearly indicate what the additional documents required and/or any associated delays with the transactionIn my case, I had to reach out to them (can you believe a business acting like this, while holding customers money), they never came to me asking for a ID proof, even after business days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Harish,We understand your most recent issue but there was no issue with the server, the issue was with our internal processing systemThis system affected the information that was associated with the transfers which forced us to cancel before moving forward incorrectlyWe completely understand your frustration as this error was not planned and something that was given top priority immediatelyThis has since been fixed and we have issued a fix in place that prevents this moving forward. Thanks,Your Transfast Team

***,We are sorry for the experience you had with us at TransfastI can assure you we have many customers that are able to take advantage of our Fastrack hour money transfersAs a money transfer company, we are held to strict fraud and compliance regulations which makes us manually review
each transactionIt seems that there was a series of issues with your transactionInitially since this was your first transaction it was triggered for a manual reviewDuring that review, our Account Security Team sent you an email for you to call us for a phone verificationAs per our records it shows that you contacted us on 3/** because you received an email to speak with our Account Security TeamWe debited the funds for the transfer but your recipient’s bank account number was invalid so we cannot transfer these funds.We debit the funds initially because the standard ACH transfer process is for business days until we receive the money from the bankSo to cut down on transaction time we debit right away then do security to verify the transactionAll of this information is clearly stated throughout our website, below was taken directly from the web:FasTrack Delivery* When the money needs to get there FAST, the FASTRACK option offers HIGH exchange rates and a low transfer fee of $4.99, and $if you are sending over $Your money transfer will be available instantly or within hours.*If the transaction does not qualify for FASTRACK, we will convert your transaction to VALUE+You will receive an email advising you of the switch to Value+ with the new (higher) exchange rate and an opportunity to cancel if you no longer want the transfer to be processedIf you do nothing, the transfer will be released in 3-business daysIf you cancel, a refund will also take between 5-business days***Please note Delivery time is based on a qualified transaction that has been approved and released by our fraud and account security process, and that there are some additional factors that may affect delivery time of the transferThese may include: Additional information required by Transfast, the recipient bank, or other financial institution to ensure security and safety of your transactionVerification of your bank accountPayment network processing hours, delivery timeBranch location hours / delivery hours / holidaysAccuracy of information provided to us, including your personal information and recipient detailsThanks, Transfast Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As per TRANSFAST.COM, they suppose to send the money in 2-business daysI have initiated the transaction on JULY *** 2015.After I raised a complaint with you, they have cancelled my transaction and gave money on July ***.They have taken so many days in between and I lost so many days which caused me very insecuredI transferred this money for my health checkups and health treatments in IndiaThey were unable to transfer on-time.Again, they told me apologies and said, this is never going to happen - I have initiated one more transaction to transfer money on AUG ***. Transaction Details: ***Today is *** of AUGUSTTill now I have not received my moneyI asked to cancel this transaction by sending couple of e-mails and called Customer Care.Till now they have not Cancelled my transaction. Overall, with the above two transactions experience - I can say, TRANSFAST.COM is unable to met customer expectationsWhat they are showing in the WEBSITE is also not correctdays money transfer is not the correct statement.They can change their name as TRANSSLOW.COM instead of FASTI lost all my days from JULY *** to AUG ***Till now I am unable to send money via TRANSFAST.COMin one month you can see how much painful this company isOverall, I have very stress, since I am not receiving my money on-time to pay for my health treatments.I am expecting some penalty from this companyPlease help me to get some penalty from TRANSFAST.COM since I lost many days with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Please be advised that the clearing process which is 3-business daysThe timeframe of hours that shows up upon processing the transaction is just an estimated time but would still be subject for clearing and verification processCustomer may have submitted the documents previously but our
Account Security Group may need to request for additional documents or phone verification if they feel that there's a need to validated the most recent documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You should pay penalty amount $because you withdrew the amount you shouldn't have done without proper documentsI have incurred huge loss because my relatives in India didn't get money on timeI never got any confirmation when you refunded the amountWhy didn't you inform me by email regarding the refund? My bank received money on Aug *You held the money with no reason for daysYou are absolute liar because you had clearly mentioned on website that transfer will complete in business daysYou contacted me for some documents by email (not SSN# but copy of India passport) on 4th business day and asked SSN# over the phoneOnly fraud companies do work like thatI didn't cancel the transaction, you had cancelledBelow is the copy of email:*** *** ***
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** ***
*** *** ***
*** *** *** ***
*** ***
*** *** *** *** ** *** ** *** *** *** *** ** *** ** *** *** *** *** * *** *** ***
** *** *** ** *** ** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ***
** ***
Sincerely,
*** ***

Dear *** ***,TRANSFAST is committed to completing your money transfers as quickly as possible without compromising safety and securityWhile it is our intent to process transactions as quickly as possible, we keep your security a top priority. Certain transactions
may be held for review and verification by our Account Security team and may increase the time before your transaction is completedHence, you transaction has already been handed to the receiving bank, funds should be available in your recipient's account once they accept the depositPlease have it checked during India's banking hours.We sincerely apologize for any inconvenience this may have caused you.Regards, The Transfast TeamTRegaRANSFAST is committed to completing your money transfers as quickly as possible without compromising safety and securityWhile it is our intent to process transactions as quickly as possible, we keep your security a top priority. Certain transactions may be held for review and verification by our Account Security team and may increase the time before your transaction is completedHence, you transaction has already been handed to the receiving bank, funds should be available in your recipient's account once they accept the depositPlease have it checked during India's banking hours.We sincerely apologize for any inconvenience this may have caused you.TRANSFAST is committed to completing your money transfers as quickly as possible without compromising safety and securityWhile it is our intent to process transactions as quickly as possible, we keep your security a top priority. Certain transactions may be held for review and verification by our Account Security team and may increase the time before your transaction is completedHence, you transaction has already been handed to the receiving bank, funds should be available in your recipient's account once they accept the depositPlease have it checked during India's banking hours.We sincerely apologize for any inconvenience this may have caused you

***, We are very sorry to hear about your experience with usI was able to review your transaction and apologize for any inconvenience this may have causedYour transaction was initiated in the afternoon of 8/* as a Value + transfer, which takes to business days to complete
Unfortunately we are unable to transfer funds after hours or on the weekends as banks are closed so your timeline started on 8/* when we were able to debit the funds from your accountI have checked and your transaction is released as of today, 8/**Since you chose BDO as your receiving bank, the funds will be deposited instantlyIf they are not in the account by today, please let us know immediatelyYou can email *** and we will get back to you with a resolution right away. Thanks, Your Transfast Team

Date: Aug **, 2015Customer: *** ***Email Address: ***Transaction #: ***Transaction Date: 7/**/2015 Issue: Refund Issue Customer’s Statement of the Problem: I went to make a money transfer using transfastWell, I was told it would take 3-business
days before that person received the moneyI asked the rep how long would it take before I got my money back if I cancelled the transactionHe told me I should receive it within hoursI told him I won't cancel yet as I needed to discuss it with my husbandI called back mins later and cancelled itI checked my account the next day, still no fundsI checked again today and still nothingI called back and was told by that same person as they had a certain odd voice, that I will get my money back in 3-business daysI asked why did he tell me it was hours then now it's longer? I needed to get that money to someone quickly! He told me since it was a credit card it works take 3-business days, and I responded that he knew I was using a ** as it shows it on my account, so why two different stories? He couldn't answerThe customer service has no clue, have me informationI could have proceeded with that transaction instead of cancelling due to it taking the same amount of timeI will never use them again and now I'm out of moneyPlease help Revdex.com! Analysis:Customer created the transaction on 7/**/for bank deposit going to Indonesia using her debit cardShe called on the same day and was told that initial transaction may take within 3-business daysShe requested to cancel and was informed of the refund processOn 7/**, she called back and asked for the refund statusCS agent advised that it will be processed within 3-business daysRefund has been processed on 7/**. Action/s Taken:Sent email to customer and explained refund processAdvised that funds have been refunded back to her accountAdvised to send screenshot of her bank statement if funds are still not available so we can further investigate on the issue.Customer confirmed that funds have been refunded back to her account

Revdex.com complaint ID ***
","sans-serif"Times New Roman">
Date: August **,
Customer: *** ***
Transaction #:
***
Email Address:
***
Agent/s involved:
** *** * *** ** ***
***- NReyes
Issue: Service Issues
Customer’s
Statement of the Problem:
Complete fraudOne of the worst customer support I have ever facedCalling
their customer service center is *** waste of timeIt takes more than half
an hour for them to give an answer and after that too, I didn't get my money
backAbsolutely pathetic servicePLEASE AVOIDThey deducted money from
my bank account the very next day I made the transaction (#***) hold
my money for days with them and status on website keep on showing as processing
I got frustrated and asked them to cancel the transaction and these *** guys
haven't put my money back in to my account-------- Actually I have another
complaint/issue been working with customer service from last few monthsThey
send me an email stating if you make a transfer today we will send an 10$
*** gift card and I made the transfer and as advertised I waited for days
and after when I call they said to wait for another days and have been working
with customer care on this issue from months and haven't resolved yet My kind
suggestion to all Please never ever use TRANS-FASTIf possible I would have
given them negative rating
Analysis:
Customer made a transaction on 7/**/and chose
VALUE+Payment request was submitted on 7/**/and was automatically
released by the system after business days on 8/**/Transaction was
placed on hold by *** Customer called on 8/**/and ** ***
transferred the call to *** for assistancePer notes, *** agent cancelled
the transaction per sender’s requestRefund has been processed on 08/**/
Action/s Taken:
Sent email to the customer and explained how Value+
service worksExplained why the transaction took a while and informed that
refund has already been processedAdvised issue has been escalated to
Marketing regarding his gift card
Recommendation:
None

*** *** ***
*** ***
*** ***
*** *** *** **-Customer made a transaction via cash pick up going to the Philippines-Transaction was cancelled due to unable to authenticate account. -Due to standard bank and funds clearing processes,
this refund or credit may take 5-business days to clear and be refunded to the Sender’s AccountRefund has been processed on time(weekends not included)-Per user Agreement, TRANSFAST reserves the right to decline or reject, at its sole discretion, any Transaction at any point before the delivery of the underlying fundsTRANSFAST reserves the right to change or discontinue the Services (or any part thereof) to any person with or without prior notice.-Sent email to customer informed that for security reasons, we are unable to disclose further information on the reason of the cancellation

*** *** ***
*** ***
*** *** ***
*** *** *** **Analysis: New customerValue+ transactionSent $via bank deposit to IndiaTransaction was reviewed by the Account Security Group, however, did not pass the verification process
Refund has already been processed.Per User Agreement, Certain transactions may be held for review and verification by our Account Security team. --Approval by the TRANSFAST account security team and our anti-fraud verification systems.--TRANSFAST reserves the right to decline or reject, at its sole discretion, any Transaction at any point before the delivery of the underlying funds. Sent email to the customer advising the reason of the cancellation of his account and transaction

Dear *** ***, We are sorry to hear that your transactions were cancelledPlease be advised that all transactions are subject for review and approvalRegretfully, we are unable to authenticate your account which resulted the cancellation of you account and transactionsFor security
reasons, we are unable to disclose further information regarding the reason on why your transactions were cancelled.Please be advised that the refund for both cancelled transactions were already processed and should be available on your account anytime within 3-business days,Again, we sincerely apologize for any inconvenience this may have caused you.Regards, The Transfast.com Team

We sincerely apologize for any inconvenience this may have caused youWe have successfully transmitted the funds to our local partners who helps us deposit the transactions of the customers to the local bank accountsAccording to our partner this was successfully transfered on their end as wellSince we have informed them that funds is not reflecting on the beneficiary's bank account, they immediately reached out to the beneficiary's bank to raise the issueThey have yet to receive an update from the bank that is why we are unable to provide you update on the funds that are not reflectingRest assured that we will provide you feedback as soon as we receive an update from your beneficiary's bank

Check fields!

Write a review of Trans-Fast Remittance

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Trans-Fast Remittance Rating

Overall satisfaction rating

Description: MONEY ORDERS & TRANSFERS

Address: 44 Wall St Ste 400, New York, New York, United States, 10005-2400

Web:

This website was reported to be associated with Trans-Fast Remittance.



Add contact information for Trans-Fast Remittance

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated