Trans-Fast Remittance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As a customer - I do not even want to understand how you work internally with the partners and the entire process of transferring the moneyAll I care is when was my money deducted from my source checking account and whether the money has been transferred successfully or notIt has been close to one and half months and there is no trace of the moneyI had a follow up activity in [redacted] (destination country) that has been halted only because of the unsuccessful money transfer attempts as a result of which my plans were turmoiled and the damage has been doneAt this point, as a frustated customer I am looking out for my principal amount that I tried to transfer using TransFast and an interest money on the principal amount for the delay that has been caused by Transfast In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I cannot agree to the fact, it was based on the information provided by me.I have shared the transaction receipts received from Transfast which reflects my name and the valid IFSC code of the bankSo no way, I can agree it was miss from my endRequest you to held accountable for getting back my amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , Compensation can be given like points higher than our rate online and or fee free transactions

[redacted] , Thank you for the additional information as it enabled me to further review the details of your transactionBelow is a timeline of the events that took place with your transfer, please review: [redacted] – Transaction was initiated for $ [redacted] – Customer called in for update, phone verification was successful and transaction was released [redacted] – Customer called in for status of transaction and we informed Customer the transaction was already released on [redacted] Customer Service Agent asked if the recipient’s information was correct and informed Customer to contact recipient for update then call us back [redacted] – Customer called in to tell us the Account Number and the Phone Number were incorrect, Agent advised customer that we can no longer modify the transaction as it was already released and PAID on [redacted] Customer Service Agent escalated to our partner to get update on possible refund for incorrect account [redacted] – We sent an inquiry of non-credit of funds to [redacted] – We sent a follow up inquiry regarding non-credit of funds to First bank [redacted] - First bank responded to confirm the amount of the transaction sent a screenshot of 110, [redacted] is deposited on [redacted] [redacted] - First Bank acknowledge that the transaction was credited the same day [redacted] – Customer Service provided Proof of Deposit [redacted] - Customer Service Agent provided the correct beneficiary account number [redacted] – Customer Service called the recipient to ask for Bank Statement [redacted] – Customer Service again provided the correct account number and beneficiary phone number [redacted] – Customer Service made a follow up on the dispute [redacted] – Customer came to Transfast NY Office to demand her money back [redacted] – We informed customer that the transaction is already PAID and asking for Bank Statement [redacted] – We inform customer that this is a case of wrong account details and we cannot do refund unless we get the money back from the wrong account [redacted] – We request for recall of the funds from the wrong account [redacted] - First bank notifies us that the wrong account is inadequately funded [redacted] – Customer is asking for Proof of Deposit on where the money was deposited toProof of Deposit showing the incorrect account number but under her name [redacted] - First bank provided screenshot of Proof of Deposit for the wrong account [redacted] – We requested First bank to put a hold on the wrong account for possibility of recouping the funds later We are unable to change any of the information that you input for your transferOnce we identified that the information given was incorrect the transaction has already been PAID to the incorrect accountWe have made several attempts to contact the bank to recoup your funds but the incorrect account has insufficient funds so we are unable to get the $backWe are still in contact with the bank and we requested them to put a hold on the account for possibility of recouping the funds laterI would like to mention that some Banks base the transfer solely on the account number and do not match the recipient’s name or telephone numberWe suggest you forward your request to the recipient’s bank to recoup the fundsIf you have any further questions or problems, please let us knowThanks, Your Transfast Team

Customer has been refunded on and the refund should appear the next business day on customer's account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since Trans fats is the one doing business [redacted] , trans fats should be responsible for my refund, because they.re dealing with unliable and untrusted banking, how can a bank paid money to someone that the name don’t match recipient name, Transaction ID, phone number and account, very bad, and I even called to have that to be corrected or refund my money, they ignored me, no phone call or email, trans fats verified my email, my ID, bank statement before they release the money in Nigeria, the same process should be done in Nigeria, before any money is release to anyone, please I want my refund of $back, am taking a huge step further obama will hear about this matter, I want my refund of $back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We spoke with the sender and we are investigating this concern

We appreciate you bringing this to our attention but after further review of your account I was able to figure out some specific detailsYou chose our Value+ option which states to business days as the timeline for completion of your transactionThe dates that we include on our transaction receipt are clearly stated as Estimated Delivery Date with an additional disclaimer stating more details about our timeline for completionThe transaction was ready for pick up over the weekend of the 26-After contacting our Customer Service team, we worked with you to find the best pickup location for your recipientYou were unaware of the city so we were not able to give you any specific locations other than to call our offline hotline to pick the best locationWe apologize for the inconvenience caused by this experience but we were able to complete your transaction within the stated time frame and tried to work with you for the best pickup locationsThanks,Transfast Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: it is worthless In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Daniel, I am very sorry to hear of your recent experiences with our company but I would like to offer some further explanation about our processAfter further review, it seems your transaction was initiated on 8/ [redacted] and released on 9/ [redacted] with your funds credited into the bank account by 9/*The issue seems to be with what happened throughout our verification processThroughout the review process, an Agent from our Account Security Team noticed some red flags with your profile and transferThis was your first transfer with us which always requires a further initial review as we must verify all the details involved with your transactionWe also noticed that your mailing address was a commercial address so we requested some documentation to verify this informationAfter discussing this with you over the phone and through our Online Chat, we received the letterhead authenticating the use of your company mailing address for this transfer on 8/**Your transaction was released the following day, 9/*, and the funds were credited into your recipient’s bank account on 9/*As a money transfer company, we are held to strict fraud and compliance regulationsThis requires us to verify everything in detail make sure our customers and ourselves are safe in each transferI hope this helps to clarify the delay with your transaction but if you have any other questions, please let us know Thanks,Your Transfast Team

We spoke to the customer and asked him to submit a screenshot of his [redacted] Account Activity as a proof that he has not claimed the Gift CardWe are not yet able to receive the screenshot, we can send another card once we received the said screenshot

***, We apologize for the inconvenience you faced with your recent money transferAfter looking over the details of your transaction, I can offer an explanation for our timelineYou initiated your transaction on 5/ [redacted] for $2,and had a previous transaction from 5/ [redacted] for $1,We list on our website that there are sending limits in place and once you send over those amounts within days, we require specific documentation to verify the transactionSince you sent over $3,in days, we requested your Passport for verificationOnce we reviewed your documentation your transaction was released and should be credited in your accountI would like to mention the standard timeline for all Value + transactions is to business days and your transaction was released late on 6/ [redacted] which would be the 4th business day since banks were closed for Holiday on Monday 5/**Please let us know if you have any questions or issues and you can always email us directly at [redacted] Thanks, Your Transfast Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is to further notify Transfast and all readers of my complaint that yesterday May **, I contacted Transfast Customer Service agent [redacted] through Transfast web chat serviceDuring our discussion the agent told me that the amount has been transmitted to the bank and is available to the beneficiaryPlease note that the bank at that time was closed and amount was not received by end of business day yesterdayI further mentioned to the agent that I will check on next business day i.eMay **, to verify if the agent is providing true informationBank was contacted today to verify if the payment has been received or not and it was not transferred as of May **, It is therefore well understood that the agent was lyingI had previously received lame and unreasonable excuses from other agents but this time they went a step further and started lying about the situationI wonder if the representative (Agent) lies to the customers, then what senior management would be preachingIt is also advised that the recorded chat conversations be brought in front of public.I still stand by my demand of making this amount delivery transparent as I want to see what is being done by the moneyAs stated earlier, apologizes are not accepted without appropriate action In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca yes Yes I received my funds back but this company out and out lied on their response to this siteNo they didn't tell me I world receive my refund in 5-days, they said within hours which is why I was so madIf I knew it would have taken 5-business days to receive it, I would have gone through the transaction! But the fact is, they lied and I do not tolerate [redacted] in people or companies! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

***, We apologize for your experience with the recent transaction of $1,After reviewing your transaction history, it looks like our Account Security Team required some additional information regarding your transfersSince you sent another $1,within a week after your first transaction, we tried to contact you to verify this was indeed a real transactionAs a money transfer company, we are constantly trying to combat against the latest fraudster and have to take the necessary steps to make sure everyone is verified in our transactionsWe were unsuccessful in verifying your transaction which caused us to cancel itI have checked on your refund and it was sent on September ***, please review your account and let me know immediately if you do not have your refundWe apologize for any inconvenience this may have caused and we hope you can understand our security protocolsThanks, Your Tranfast Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of today at 6:am indicating that the transfer was being void, rather than leaving wondering why my transaction was deniedI should have received a call from your security accounts department inquiring why the mismatch between the debit card information and my transfast account instead of leaving me in limboPerhaps better customer service should be in place so your customers are aware of what's going onThis happens quite often as your reviews online indicate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com Complaint ID #: [redacted] Transaction #: [redacted] Transaction Date: 82015Name: [redacted] ***Email address: [redacted] Analysis:Customer created his transaction on via bank deposit going to IndiaHe chose VALUE+ deliveryAch was generated on and was auto released on However, it was placed on hold by Compliance due to additional documents needed because he is sending $(SSN and ID)Customer called on and requested to cancel as he doesn’t want to provide SSNRefund has been filed on tracker.Action/s Taken:Called customer on listed number but unable to reach himSent email instead and explained how VALUE+ delivery service worksAdvised that all transactions are also subject for review and approval and additional documents may be needed as part of our verification processAdvised customer of sending limits and information needed in order to process his transactionAdvised that we are also testing number of rates that’s why rate on the website/homepage is different from his actual transaction but guaranteed that rate is locked

[redacted] , As previously stated, we are unable to change any of the information pertaining to your transfer which means any information given was entered by youWe made several attempts to retrieve your funds from the incorrect account but that account has a balance of We are very sorry for your experience with this transaction but there is nothing else that we can do at this timeWe recommend you take these charges up with your bank and wish you the best of luck moving forwardThanks, Your Transfast Team

Dear *** ***,Please be informed that the team has discussed your concern and we apologize if it took so long to get back to youWe have read and understand your explanation regarding as to what happened to your transactionWe completely understand that it has been very inconvenient on your part that the rate was not adjustedWe would like to sincerely apologizeWe have also raised this to our management to prevent such incident in the future. Please consider our offer of $eGift cardThis is the maximum offer we could give you to compensate to the transaction.We appreciate your feedback and we’re always working to improve our service in whatever way we can.Regards,The Transfast Team